Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 456 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  456 reviews

TripAdvisor Rating  3.2/5  1,602 reviews

Awful

TripAdvisor rating 2.0/5

emilyhT1002XW TripAdvisor review

Hello Emilyht, Thanks for taking the time to share your review. It seems like we've missed the mark during your stay, and for that, we're truly sorry. While we're glad you found our hotel’s location to be a highlight, we regret that other aspects did not meet your expectations. Our aim is for every guest to have a comfortable experience, and it seems we fell short in providing that for you. It's worth noting that we offer air conditioning in all rooms with individual controls, designed to ensure a pleasant temperature. We're surprised to hear about the issue with the main light and the hairdryer in your room – these should have been in perfect working order, and we'll definitely look into that. While our historic building does come with its unique challenges, we've invested in soundproofing measures, such as double glazing, to keep street noise to a minimum. We also provide earplugs for extra comfort. Regarding the tea and coffee provisions, we typically ensure there's enough for a cozy stay, and we're disappointed to hear this wasn't the case. We would have been more than happy to replenish these for you. We always strive to bid our guests farewell with a smile and a chance to provide feedback, and it's a pity we missed the opportunity with you. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

The ghost of Christmas parties, now thankfully past.

TripAdvisor rating 1.0/5

bris2448 TripAdvisor review

Hi there, Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We always strive to provide the best possible service and dining experience, and I regret that we fell short in this instance. Our event spaces are designed to create a warm and welcoming atmosphere, and lighting is adjusted based on the type of event being hosted. However, we appreciate your input and will certainly take it into consideration for future improvements. Regarding the meal, our kitchen team prepares fresh dishes daily, and we take great care in maintaining high food quality standards. I regret that the turkey did not meet your expectations, and I will share this feedback with our chefs to ensure consistency. In terms of our bar offerings, we do carry a wide selection of beverages, including gin, and I apologize if there was a miscommunication or temporary stock issue during your visit. Our team is always happy to assist with alternatives to ensure guests enjoy their experience. I truly appreciate your time in providing this feedback, and I hope we have the opportunity to welcome you back and provide you with an improved experience in the future. Please feel free to reach out to me directly if you would like to discuss your visit further. Karl Goebel, General Manager

Well located

Customer review rating 3.5/5

Anon Friends - Confirmed reviews ALL

Hi Ånon, Thank you for taking the time to review your stay with us. It\'s wonderful to hear that you found our hotel lovely and our staff friendly and helpful; our team really prides themselves on providing warm hospitality. We\'re also thrilled that our central location contributed positively to your stay, placing you right in the heart of Bristol\'s vibrant scene. We\'re sorry to hear about the noise disturbances you experienced. While our historic building adds character, we understand that it can sometimes mean the quirks, like those old pipes, make themselves known. Rest assured, we do provide earplugs as a handy solution for our light sleepers. We\'re constantly looking for ways to ensure our guests have a restful experience, and your feedback is valuable to us. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Great location

TripAdvisor rating 5.0/5

minty8888 Couples - TripAdvisor review

Hello Minty, Thanks for taking the time to share your review. Thrilled to hear you found your room to be clean and spacious - our housekeeping team prides themselves on their meticulous attention to detail. And isn't it just a dream to stretch out on a comfy bed after a day exploring Bristol? Sounds like you had a good night's rest, which is what we always hope for. We're also super glad you found our staff welcoming and polite; they're the heart and soul of our hotel. However, I noticed you mentioned parking was £17 for 24 hours. Just to clarify, our parking is actually £15.00 per night. Maybe you found a secret spot we don't know about? Just kidding! We'll make sure this info is crystal clear for future guests. We look forward to welcoming you back. All the best, Karl Goebel, General Manager

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Hello Guest, Thanks for taking the time to share your review. It\'s music to our ears to hear that you\'ve consistently had a smooth experience with our check-in and bar staff - they\'re the maestros of hospitality! We\'re thrilled that your room hit all the right notes for a comfy overnight stay in Bristol. Remember, next time you\'re in town, we\'ve got a hive of activity with our rooftop honey and art to explore, all within the buzz of the city centre. We look forward to welcoming you back. All the best, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,735 reviews 8.9/10 Location
  • 2,484 reviews 4.6/10 Room
  • 1,477 reviews 7.1/10 Service
  • 33 reviews 6.2/10 WiFi
  • 1,450 reviews 3.5/10 Comfort
  • 804 reviews 4.3/10 Cleanliness
  • 621 reviews 5.3/10 Amenities
  • 557 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.