Dear S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and facilities during your stay. We also appreciate your comments regarding the shower. We understand that personal preferences vary, and we are sorry to hear that the fixed overhead rain shower did not meet your expectations. Your feedback is valuable and will be shared with our management team as we continue to review opportunities to enhance our guest experience. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back to Novotel & ibis Melbourne Central for another enjoyable stay in the future. Warm regards, Baits Gerard Assistant Manager

Dear Y., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location and found it convenient for exploring Melbourne. It is also wonderful to know that you appreciated the cleanliness of your room and the in-room facilities, particularly the iron and ironing board, which are designed to provide added convenience for our business travellers. We are pleased that you found the surrounding area safe and comfortable during your stay. Thank you also for your constructive comments. In line with our sustainability initiatives, selected guest amenities such as toothbrushes are available upon request rather than being placed in every room. Regarding the slippers, ibis brand standards do not include slippers as a standard in-room amenity. Our Front Office team is available 24 hours a day and is always happy to assist with any available amenities during your stay. We also appreciate your feedback regarding the shower water pressure. As part of Accor's sustainability commitment, our water pressure is set within an environmentally responsible range to help conserve water while still providing a comfortable guest experience. Regarding the room layout, our Standard Rooms are designed to maximise functionality within the available space, and we understand that the open-plan sink and the absence of a dedicated work desk may not suit every guest's preference. We also appreciate your comments regarding hallway noise and will share your feedback with our management team as we continue to review opportunities to improve the guest experience. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back to Novotel & ibis Melbourne Central for another enjoyable stay in the future. Warm regards, Baits Gerard Assistant Manager

Dear Mr. Odate Akihito, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location. However, we are sorry to learn that the room configuration did not meet your expectations, particularly with regard to having a suitable workspace and the fixed showerhead. As you stayed in our Queen Standard Room, the room layout is designed to maximize comfort and movement within the limited space. For this reason, a table and chair are not part of the standard setup, as adding additional furniture may further restrict mobility within the room. Nevertheless, should guests require a workspace during their stay, we encourage them to contact Reception, and our team will be more than happy to assist in arranging a suitable table, subject to availability. We also appreciate your comments regarding the showerhead and will take your feedback into consideration as we continually review ways to enhance our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future. Warm regards, Baits Gerard Assistant Manager

Dear Rie O., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and exceptional service, especially the breakfast with freshly made juice. Your satisfaction is our priority. Kind Regards, Donna Nikolova Front Office Manager

Dear Thelma, Thank you for your wonderful feedback. We are delighted to hear that you found our hotel comfortable and well-located. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay. Best regards, ibis Melbourne Central

Dear Tsutomu T., Thank you for your lovely feedback. We are delighted to hear that you enjoyed our convenient location with easy access to the University of Melbourne. It is also wonderful to know that you appreciated the variety offered at breakfast, especially the selection of jams and the option to make your own mixed vegetable juice. We are pleased these little touches helped make your stay more enjoyable. Thank you again for your kind comments, and we look forward to welcoming you back for another great stay in the future. Warm Regards, Baits Gerard Assistant Manager

Dear Sawako, Thank you for your kind words regarding our hotel's location. We are pleased to hear that you found it convenient for exploring the city. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Narumi, Thank you for your positive feedback regarding our convenient location and your early check-in experience. We are pleased to hear that you enjoyed your stay with us. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Keiko, Thank you for your positive feedback regarding our excellent location. We appreciate your suggestions about room enhancements, including additional seating and the bathroom layout. Your insights are valuable and will be considered for future improvements. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

上田様、 お部屋の設備に関するご意見をいただき、ありがとうございます。スツールのリクエストについては、今後の参考とさせていただきます。お客様のご期待に添えるよう、努めてまいります。 ibis Melbourne Central

Dear Ryoko, Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and found your room spacious, clean, and comfortable. Your satisfaction is our priority, and we hope to welcome you back soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Dear Yuki Y., We very much appreciate your comments regarding your stay at the ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Hitoshi Y. 様 この度は、ibis Melbourne Central でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com

Dear Noriyuki, We very much appreciate your comments regarding your stay at the ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com

Dear Emi, We very much appreciate your comments regarding your stay at the ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com