マントラ オン リトル バーク - メルボルン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,238 件のレビュー

マントラ オン リトル バーク - メルボルン - Image 1
マントラ オン リトル バーク - メルボルン - Image 2
マントラ オン リトル バーク - メルボルン - Image 3
マントラ オン リトル バーク - メルボルン - Image 4
471 Little Bourke Street, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • 中心商業地区の中心部ながら閑静な場所に立地し、歴史ある裁判所が集まる地区に近接

  • 広々とした空間を誇る設備の整った客室

  • クラウンカジノとメルボルンコンベンションセンターに近接

  • レストラン「アリバイキッチン & バー」、24時間対応のルームサービス

  • ホテル内のジムとサウナ

当ホテルの客室

ホテル所在地

マントラ オン リトル バーク - メルボルン

471 Little Bourke Street
3000 メルボルン
オーストラリア

GPS:-37.814487, 144.959042

電話番号
ファックス +61 3 9642 3822

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
建物付近
  • 駐車場

ALIBI KITCHEN AND BAR

Alibi Urban Gastropub situated in the heart of Melbourne's legal district, combines quality craft brews and wines within our upmarket stylish pub setting, serving restaurant quality food through breakfast.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,238 件のレビュー

トリップアドバイザーの評価  4.3/5  3,064 件のレビュー

2025エクセレンス認証

お客さまの声 4.0/5

Kenji H. ビジネス - 確認済みレビュー すべて

シャワーの水が、扉の下の隙間から外に出るので、段差があった方が良いが、バリアフリーも重要なので、どのようにするかが難しい 浴槽の上のタオル掛け部分は、曲がっていたので、修理した方が良いです 遮光カーテンは、レースのカーテンのように棒がついていないので、そのまま開け閉めしていいのか？わかりにくい

Dear Kenji-san, Thank you for taking the time to share your detailed feedback about your recent stay at Mantra on Little Bourke. We’re pleased to hear that you found your room spacious and clean, and that you were satisfied with your overall experience. We also appreciate your valuable comments regarding the shower area, towel rack, blackout curtains, and the suggestion for a nearby restaurant map. Your insights help us identify areas for improvement, and we’ll be sharing your feedback with our maintenance and guest services teams for review. Thank you once again for your comments. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Blessy

Well positioned well appointed friendly staff - a perfect place to stay in Melbourne

トリップアドバイザーの評価 5.0/5

jeanmF7411WU トリップアドバイザー認証口コミ

We can't say enough good things about this hotel. The room was very spacious with a kitchenette, living area with large flat screen tv and separate bedroom area and well appointed bathroom with lovely products. Towels were replaced daily and bins emptied. Everything was spotless and the bed was very comfortable. The staff were all very friendly and helpful especially when my husband had to be taken to hospital in the middle of our last night there. The young man on duty rang for an ambulance and stayed with us until it arrived and I was assured that I could remain in the same room for as long as necessary. The staff constantly checked to see if they could be of any assistance and their considerate behaviour made a very difficult situation a bit more bearable. We would recommend this hotel to anyone wanting a comfortable stay in the heart of Melbourne yet in a quiet part of the city centre and we would definitely stay there again if we go back to Melbourne.

Great Location, Clean Facilities, but Reception Service Was Disappointing

トリップアドバイザーの評価 2.0/5

hjahim ビジネス - トリップアドバイザー認証口コミ

• Location: Excellent. In the heart of Melbourne’s CBD, close to tram lines, restaurants, cafés, and the courts, which makes the area feel safe. • Room: Quiet and functional. The design is utilitarian, but the cleanliness stood out. The shower stall is very small (I honestly don’t know how someone twice my size would fit), but credit to the housekeeping team — the glass walls and doors were kept spotless and streak-free throughout my stay. • Check-in: Underwhelming. As part of the Accor Hotel Group, I expected warmth and hospitality, but the receptionist was task-driven and impersonal. He even interrupted my check-in to discuss another guest’s TV issue, which felt unprofessional. • Checkout: Extremely unpleasant. I was asked to make an additional payment, despite showing proof from my bank account that the charge had gone through. The staff member (Kirtika) first called it a “holding” fee, then said it wasn’t showing in the system and blamed a “glitch.” For a reservation made over 30 days earlier, this excuse is unacceptable. It left me feeling that either the system or the service staff were not being transparent — and as an Accor member, I find this very disappointing. • Overall: While the location and housekeeping are commendable, the service at reception fell far below expectations. Check-in lacked warmth, and checkout left a sour final impression. Accor needs to address the professionalism and consistency of front-desk staff at this property. Finally, I was surprised to see this property listed with a Traveler’s Choice 2025 award on TripAdvisor. Based on my experience, especially with the professionalism of the reception staff, this recognition feels undeserved. Until service standards improve, I believe this claim should be reconsidered. I will be following up to Accor about this

Dear Hjahim, Thank you for taking the time to share such detailed feedback following your recent stay. While I am pleased to hear you enjoyed our central location and appreciated the cleanliness of our facilities, I am truly sorry that your experience at reception fell short of expectations. Your comments regarding both check-in and check-out are concerning, and I sincerely apologise for the lack of warmth, professionalism, and clarity you encountered. This is not reflective of the standards we strive to uphold as part of the Accor family. Please be assured I will be addressing your feedback directly with the team to ensure consistency, accuracy, and genuine hospitality in all guest interactions. We greatly value your loyalty as an Accor member, and I regret that we did not provide the seamless and welcoming experience you deserve. I would very much appreciate the opportunity to connect with you directly to restore your confidence in our service. Should you wish, please reach out to me at james.david@accor.com. Thank you again for recognising our housekeeping and location. I hope we may have the chance to welcome you back in the future and provide you with a much-improved stay. Warm regards, James David General Manager

Average experience, due to room allocation.

トリップアドバイザーの評価 3.0/5

Michelle C Friends getaway - トリップアドバイザー認証口コミ

Booked 5 nights in a double queen room. Very spacious room 101. Unfortunately it was a dark, cold room. Had to request extra blankets and a heater. It is situated above the delivery dock. Extremely noisy around 7am each morning. No chance of sleeping in. A bit disappointing as we were here for 5 nights. Central location was a bonus. The room was disappointing hence only 3 stars.

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our central location and the spaciousness of your room. I am, however, very sorry to learn that your overall experience was impacted by the room allocation. I completely understand how disappointing it must have been to experience noise in the morning and to feel the room was colder than expected, particularly during a longer five-night stay. This is not the lasting impression we want to leave with our guests. Your comments have been shared with my team, and we will review both the allocation of this room and options to minimise external noise and improve comfort. Please do not hesitate to contact me directly should you consider returning, as I would like to personally ensure a more enjoyable stay for you. Thank you again for your constructive feedback, which helps us to improve. Warm regards, James David General Manager

Happy busy weekend away

トリップアドバイザーの評価 4.0/5

S8210GGdavidm トリップアドバイザー認証口コミ

Travelled from interstate with family of 2 seniors, 3 adults and 2 young kids. Good size rooms for 3 adults or 2 adults and 2 kids. Excellent breakfast. Convenient location and fairly quiet. Staff very helpful and courteous. Would stay there again

Dear David, Thank you for choosing to stay with us and for sharing your experience. I'm delighted to hear that your family found our rooms spacious and enjoyed the breakfast and convenient location. It's wonderful to know our team made your stay even more enjoyable. We look forward to welcoming you back on your next trip. Warm regards, James David General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 681 件のレビュー 8.9/10 サービス
  • 10 件のレビュー 5.6/10 インターネット
  • 533 件のレビュー 8.9/10 快適さ
  • 291 件のレビュー 7.5/10 清潔さ
  • 138 件のレビュー 7/10 朝食
  • 92 件のレビュー 4.4/10 料理

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メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。