ノボテルメルボルンセントラル 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,049 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • ALLSAFE 認証。

  • ミーティングルームおよびイベント施設。

  • Pretty Boy Italian Steakhouse レストラン。

  • 24 時間対応のフロント、無料 Wi-Fi を利用できます。

  • 全客室に Chromecast を完備。

当ホテルの客室

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ホテル所在地

ノボテルメルボルンセントラル

399リトルロンズデール通り
3000 メルボルン
オーストラリア

GPS:-37.81192, 144.96009

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,049 件のレビュー

トリップアドバイザーの評価  4.0/5  300 件のレビュー

Super clean, fabulous service, cool area.

トリップアドバイザーの評価 4.0/5

helenluce Friends getaway - トリップアドバイザー認証口コミ

Drove in on a very busy Grand Prix Friday afternoon, expecting chaos. Could not have been more wrong. Super efficient, friendly and helpful Saleem sorted out the car and a bag trolley in 30 seconds flat. Realised we had left a couple of items in the car after it had been parked and it was sorted so quickly - Saleem was so friendly and accommodating. Fabulous first impression! Checkin was easy and quick too. Room was lovely but teeny. 2 double beds with 1 bathroom with insufficient storage for 4 people. No where to hang more than 1 towel. I know it was a busy weekend but we paid a LOT for this room. Bedding was very fresh and crisp, towels were soft. The area surrounding the hotel was very cool, beautiful laneways and fabulous coffee spots. Short walk to the shopping mall.

Dear Helenluce, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Assistant Front Office Manager Novotel Melbourne Central

Great stay, good times, 5 stars

トリップアドバイザーの評価 5.0/5

R0KSTA87 Couples - トリップアドバイザー認証口コミ

Fantastic experience from check in to check out. Very clean and tidy room on the 34th floor on the south side of the building with great views across the Melbourne skyline. Can’t fault the stay at all. If anything, the bathroom being open is a little weird at first, but apart from that, was a great stay and we would stay again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Great location but poor experience

トリップアドバイザーの評価 1.0/5

Jiin C トリップアドバイザー認証口コミ

5 of us booked 3 rooms for 3 nights’ stay in Melbourne - great location but very disappointing stay. The only cosistency all of us had was poor service with majority of staff not knowing what’s going on and how simple things worked. Just to name one of the painful experience - On check in, we advised the staff that we intended to make partial payment with Accor points and were told to do it on check out. On check out, we were told that this should have been done at check in and they almost didnt allow us to make partial payment through Accor points. It then took 30 minutes for 3 persons to try to figure out how to convert the points to partial payment.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do sincerely apologize for the incident that has occurred we are working hard on retraining our team members to ensure they are all aware of the process to redeem points. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Craig Kelmar General Manager

Comfortable and quiet

トリップアドバイザーの評価 4.0/5

cheffie2013 トリップアドバイザー認証口コミ

We stayed in a junior suite on the top floor. Room is well laid out and roomy, with a large bathroom and second powder room. Overall comfortable and, importantly, quiet. Bar seems to have been closed for sometime. Only had breakfast one morning. It was fine. Staff very good, particularly in the restaurant. Welcome amenity somewhat disappointing.

Dear cheffie2013, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and please do note that our bar is located with the restaurant on level 1 in Pretty Boy. Thank you again for sharing your experience, and we hope we can welcome you back again in the near future Sincerely, Craig Kelmar General Manager

Wrong hotel at the perfect location

トリップアドバイザーの評価 3.0/5

Odyssey818993 トリップアドバイザー認証口コミ

Rooms feel very crammed. Ergonomics are poorly designed. Bathrooms are too compact and can be cumbersome to use. Avoid the breakfast option, it is terrible to say the least. Spent 3 nights and they had the same items every single day. Only location is good about this property.

Dear Odyssey818993, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and have since made some slight changes to the breakfast experience with an eggs cook to order chef and further changes on the buffet. Thank you again for sharing your experience, and we hope we can welcome you back again in the near future Sincerely, Craig Kelmar General Manager

との提携 TripAdvisor

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