メルキュールウェルカムメルボルン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 4,823 件のレビュー

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説明

ホテルのその他の情報

便利な設備が整ったメルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)は、お客様ひとりひとりに我が家のようにおくつろぎいただくことをモットーとしております。全館でのWi-Fiアクセス、ドライクリーニング、お身体の不自由なお客様のための客室、有料ベビーシッターサービス、外貨両替などのサービスをご用意しています。

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ホテル所在地

メルキュールウェルカムメルボルン

265-281 Little Bourke Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.812801, 144.964508

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  4,823 件のレビュー

トリップアドバイザーの評価  3.5/5  4,933 件のレビュー

Good location, a few comprises, but otherwise ok

トリップアドバイザーの評価 4.0/5

Tabitha A Couples - トリップアドバイザー認証口コミ

There were a lot of people at check in when we arrived (mid afternoon) .. i thought that doing the 'pre-check in online’ would mean we could grab our key and go (as thats what it states on the email received) but this was not the case, it took about 20 mins to check in. We didnt get wifi password at check in, nor were we told what time was breakfast, minor details, but noteable, as i had to go down to reception to ask - i called both reception and guest services and no one answered. All the staff were very friendly. the room we had was small and ok, it was not the cleanest, there was a bit of mould in the grouting in the bathroom, and the floor gets super wet when showering, we didnt have a dry bath mat or towel to put down each day due to non service of rooms the bed is quite hard and the pillows quite flat. the rooms are not serviced, which was explained at check in, however when i asked for a clean bath mat, i was told the cleaning staff had gone home for the day. our towels also did not dry in the room, so we had damp towels each morning. there was also a lot of sand in our room, in our bed and in the bathroom. the breakfast was quite good. overall it was fine, and i am only noting these things as minor points. We would happily stay here again.

Dear Tabitha A, Thank you for sharing your feedback. We're glad you found our location convenient and our staff friendly. We appreciate your comments on check-in, housekeeping, and room details, and we'll review these to enhance our guest experience. It's great to hear you enjoyed breakfast, and we look forward to welcoming you back in the future. Best regards, Alex Mihardja Executive Assistant

シンプルステイ

お客さまの声 2.5/5

Dinho ビジネス - 確認済みレビュー すべて

立地は駅にも近く、市内の中心にあるため非常に良いと思います。中心にありますが、宿泊中の音は特に気にならなかったです。 部屋の換気口が外れていたり、ベッドシーツが汚れていることもあったので、上記の点数としました。 シンプルに短期間ステイするのであれば問題ないと思います。

Dear DINHO, Thank you for your review. We’re glad you enjoyed our central location and found the noise levels manageable. However, we’re very sorry to hear about the issues with the bed sheets and ventilation. Your feedback has been shared with our team to address these concerns promptly. We appreciate your comments and hope to offer a more comfortable stay in the future. Kind regards, Alex Mihardja Executive Assistant

It’s cheap for a reason..!

トリップアドバイザーの評価 2.0/5

Heath L Couples - トリップアドバイザー認証口コミ

It’s cheap for a reason. The bed was like a slab of cement. They also don’t clean your room daily, only every 3 days. The only good things I have to say is it was cheap & close to everything. I paid extra money for a superior room, I’d hate to see what a standard room was like….

Dear Heath L, Thank you for your feedback. We’re glad you found the location convenient and appreciated the value. We’re sorry to hear the bed and cleaning schedule didn’t meet your expectations. Your comments are important, and we’ll use them to make improvements. Best regards, Alex Mihardja Executive Assistant

Perfect Location, Outdated Room

トリップアドバイザーの評価 3.0/5

CezKP トリップアドバイザー認証口コミ

This hotel is in a perfect location, next to Emporium, surrounded by endless options for food and shopping. Reasonable price, helpful front desk staff, however the room we stayed in seemed dingy, outdated , had waterpipes across the ceiling. The rooms didn't seem to be soundproofed either which made my experience just average.

Dear CezKP, Thank you for your feedback. We're glad you enjoyed our perfect location and found the front desk staff helpful. We appreciate your comments about the room's condition and soundproofing, and we’ll use this feedback to work on improving the guest experience. Best regards, Alex Mihardja Executive Assistant

Catfish Hotel

トリップアドバイザーの評価 2.0/5

jp2144 ファミリー - トリップアドバイザー認証口コミ

Location and staff are top tier. Actual assigned rooms are the poor cousins of the Mercure brand. Do not book for romantic intentions unless you're booking rooms on higher floors where your view is not concrete walls. Room 633 and 634 are interconnected. They are dark, small "queen" rooms. Room 524 is also a queen room significantly bigger than the rooms on level 6. I recommend requesting an interior room, positioning of 524, and avoiding exterior positioning such as 633 and 634. Linen and gentle scented toiletries make up for the underwhelming rooms. The bathroom is 1 small person appropriate, and the shower cubicle is the same. The aircon is noisy at a high setting and only slightly better in the lowest setting. The foyer is small and extremely busy at checkout times. There are two lifts, they are also small so either take your belongings down earlier and ask reception if you can leave near their desk or make appropriate arrangements to avoid waits for lifts. There are two online checkin facilities to avoid queuing for reception. Breakfast is affordable and located on level 1 and offers dhal and fried rice as well as standard continental breakfast. It's bright, and seating is well spaced with great street view.

Dear jp2144, Thank you for sharing your detailed feedback. We're glad you appreciated our location and staff, as well as the breakfast and amenities. We also take note of your comments regarding the rooms and will consider them for future improvements. We always recommend guests to request specific room types to suit their preferences, and we apologize for any inconveniences during your stay. Best regards, Alex Mihardja Executive Assistant

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 3,583 件のレビュー 9.6/10 ロケーション
  • 4,187 件のレビュー 5.2/10 客室
  • 3,106 件のレビュー 7.2/10 サービス
  • 71 件のレビュー 6/10 インターネット
  • 2,337 件のレビュー 2.8/10 快適さ
  • 1,562 件のレビュー 6.3/10 清潔さ
  • 847 件のレビュー 7.8/10 朝食
  • 816 件のレビュー 2.8/10 設備

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