メルキュールウェルカムメルボルン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 4,347 件のレビュー

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説明

ホテルのその他の情報

便利な設備が整ったメルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)は、お客様ひとりひとりに我が家のようにおくつろぎいただくことをモットーとしております。全館でのWi-Fiアクセス、ドライクリーニング、お身体の不自由なお客様のための客室、有料ベビーシッターサービス、外貨両替などのサービスをご用意しています。

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ホテル所在地

メルキュールウェルカムメルボルン

265-281 Little Bourke Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.812801, 144.964508

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  4,347 件のレビュー

トリップアドバイザーの評価  3.5/5  4,914 件のレビュー

GREAT LOCATION!

トリップアドバイザーの評価 4.0/5

lper3 トリップアドバイザー認証口コミ

A great place to call our home for a few days. Very well located, truly in the heart of Melbourne Shopping Area/ Restaurants/ Musuems and others. Public transport are at your doorstep. The hotel is fully secured after 10pm and front desk is attended 24 hrs. Staffs were friendly and very helpful. Our room was surprisingly quite spacious considering it’s quite an old building. No minibar but works well if you are staying for a few days and stock it up with what you need. Basic decor but works and the room is clean. Basic coffee/ tea provided. A few things that disrupted our sleep are from other guests on same floor banging the doors and coming back too happy from a few drinks hence voice was loud and some swearing past midnight. Our A/C was also quite noisy. As Accor members, we got an great members price.

Dear Thank you for your feedback. We're delighted to hear that you enjoyed your stay and found our location convenient. It's great to know our staff were friendly and helpful, and that you appreciated the spacious room and secure environment. We apologize for the disturbances you experienced from other guests and the noisy A/C. We'll address these issues to improve our guests' experience. As Accor members, we're glad you enjoyed the great members' price. We look forward to welcoming you back soon. Best regards, Alex Mihardja Executive Assistant

Great location and value B&B hotel

トリップアドバイザーの評価 5.0/5

Catherine R トリップアドバイザー認証口コミ

Great stay here for our visit to Melbourne. Right beside Swanston Street on Little Bourke Street and the gate of Chinatown we couldn’t be more central. Walking everywhere was brilliant. Good value and as Accor member we got an upgrade for A$8 a night to a bigger executive room with a king bed. Breakfast was included in our booking and was delicious and set us up for the day. No restaurant in the hotel but the partner hotel next door has one. Would highly recommend for vfm and comfort.

Dear LismoreLady, Thank you for your wonderful feedback. We're thrilled to hear that you had a great stay with us and enjoyed our central location, value for money, and comfortable accommodations. It's fantastic that you were able to take advantage of the upgrade and enjoyed the delicious breakfast included in your booking. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Alex Mihardja Executive Assistant

worst customer service and haunted

トリップアドバイザーの評価 1.0/5

loveinpeace トリップアドバイザー認証口コミ

i know this hotel from more than 20 years , but the last one i stayed was the worst and nightmare. i stayed for 5 days. on the first night the light and the tv on and off by themselves. i dont know its technical problem or haunted room ( room 1024), i couldn't sleep at all. the next morning i reported to the front desk and she said she will reported to manager and technical department, but unfortunately it still happened the tv on and off by themselves. I don't know if they fix it or not or the room is haunted. the second problem, i asked to clean the room from the first day and never happened, since i stayed there for 5 days just once been clean. that's absolutely unacceptable. eventho, i requested to front desk and the cleaner but they just ignored. This hotel 1000% unrecommended, very very disappointed.

Dear loveinpeace, We're deeply sorry for the inconveniences you faced during your stay. This is certainly not the experience we aim to provide. We'll investigate these issues thoroughly and take appropriate action to address them. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Not recommended

トリップアドバイザーの評価 2.0/5

James B トリップアドバイザー認証口コミ

Stay in a room on the 10th floor. Non-stop wind noise through the hallway and into the room. I had to run aircond constantly to reduce noise and therefore did not sleep very well. The beds and pillows were extremely uncomfortable and the walls are very thin and could hear every word the people in the next room were saying.

Dear C8280EMjamesb, Thank you for sharing your experience. We apologize for the noise disturbances and discomfort you encountered during your stay. We'll address these issues to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

立地は最高

お客さまの声 2.5/5

匿名 ファミリー - 確認済みレビュー すべて

歯ブラシやスリッパがないのが残念。

との提携 TripAdvisor

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