情報メッセージ

メルキュールウェルカムメルボルン 3 つ星

お客さまの声 4.1/5 18,803 件のレビュー

ALLSAFE認証ホテル

このホテルを予約
客室 1

ベストレートをお約束

使い方?
メルキュールウェルカムメルボルン
地図で見る
+ 22 サービス

ホテルのその他の情報

便利な設備が整ったメルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)は、お客様ひとりひとりに我が家のようにおくつろぎいただくことをモットーとしております。全館でのWi-Fiアクセス、ドライクリーニング、お身体の不自由なお客様のための客室、有料ベビーシッターサービス、外貨両替などのサービスをご用意しています。

ホテル所在地

メルキュールウェルカムメルボルン

265-281 Little Bourke Street
オーストラリア
3000 メルボルン
オーストラリア

電話番号: +61396390555

ファックス: (+61)3/96637447

チェックインは14h00からです

チェックアウトは11h00です

  • Skybus :  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD :  TRAM 8

  • MELBOURNE UNIVERSITY :  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET :  TRAM 16

  • 飛行機で

    AVALON 60km / 37 マイル

  • 飛行機で

    MELBOURNE TULLAMARINE AIRPORT 25km / 15.53 マイル - シャトルバス有料

  • 飛行機で

    MELBOURNE TULLAMARINE AIRPORT 25km / 15.63 マイル - シャトルバス有料

  • 船で

    SPIRIT OF TASMANIA 4.5km / 2.8 マイル

  • 船で

    YARRA FERRY TERMINAL 1.6km / 0.99 マイル

  • ヘリコプターで

    MELBOURNE HELIPAD 1.6km / 0.99 マイル

  • 車で

    HUME HIGHWAY 8km / 4.97 マイル

  • 車で

    MONASH FREEWAY 4.8km / 2.98 マイル

  • 車で

    WESTGATE FREEEWAY 6.4km / 3.98 マイル

  • 電車で

    FLINDERS STREET 0.5km / 0.31 マイル

  • 電車で

    SOUTHERN CROSS STATION 1.6km / 0.99 マイル

GPS:-37.812801, 144.964508

ホテルサービス

ホテル館内および周辺のサービス

チェックインはからです - チェックアウトはです

概要

  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • エアコン
  • Wifi
  • 朝食
ケータリングサービス
  • レストラン2軒
  • バー0軒
  • 軽食と飲み物の自動販売機
    • 軽食と飲み物の自動販売機 有料
  • 朝食
    • ビュッフェ 有料
  • ルームサービス
    • 温かい食事
アクセシビリティ
  • 車椅子利用可能なホテル
ホテルのサービスと設備
  • ホテル情報
    • 客室330室
    • お身体の不自由な方向け客室3室
    • ファミリールーム0室
    • コネクティングルーム66室
    • 禁煙の客室330室
    • 12 フロア
  • ホテルスタッフが応対可能な言語
    • インドネシア語
    • フランス語
    • 英語
  • ラウンジ
    • ウェイティングエリアまたはラウンジ
  • ランドリー / バレーサービス
    • ドライクリーニング / アイロン
    • コインランドリー
  • Wifi
    • 高速回線
    • 公共エリアにWi-Fi
    • ホテル内Wi-Fi完備
  • エアコン
    • エアコン
  • お身体の不自由な方向け設備
  • 全館禁煙
  • チェックイン & チェックアウト施設
    • エクスプレスチェックアウト
    • エクスプレスチェックイン
  • 荷物置き場
    • 荷物置き場
  • ポーター
    • ポーター
  • デスクのご利用
    • デスク上のプラグと変換器
  • レセプションデスク内セーフティボックス
    • レセプションデスク内セーフティボックス
アクセス
  • シャトル
    • MEL 有料
    • MELBOURNE TULLAMARINE AIRPORT 有料
  • Valet Parking 有料
    • 建物付近
    • 40 駐車スペース
    • 公共
    • 24時間駐車可能
    • バレーパーキング
  • Self Parking-per exit, per 24hrs 有料
    • 建物付近
    • 40 駐車スペース
    • 公共
    • 24時間駐車可能

当ホテルの客室

メルボルンでスタイリッシュなホテルを手頃な料金でお探しなら、メルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)がお勧めです。センスのよいインテリアとモダンな装いの客室には、快適な滞在に必要なすべての要素が揃っています。 スーペリアルームやプリビレッジルームなどの客室タイプをご用意し、各室にTV(ケーブル放送、有料チャンネル視聴可)、Wi-Fi、デスク、ミニバー、モダンなバスルームを備えたすばらしいホテルです。

お客さまの口コミ
メルキュールウェルカムメルボルン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.1/5

18,803 件のレビュー

トリップアドバイザーの評価 3.5/5

4,815 件のレビュー

Hotel Service

トリップアドバイザーの評価 3.0/5

Antonio T 26/02/2020 トリップアドバイザー認証口コミ

Perfectly located right in the center of everything on little Bourke Street. We walked everywhere from the Hotel so that was great. Now for not so great stuff - Service is appalling :( !! There was a couple of people at the front desk who took no notice of the growing queue of people waiting to check-in. I did my check-in on the ACCOR app which was great but still had to queue so they could take the CC deposit, which turned out to be a 20 minute affair (insert angry emoji here). They were also taking phone calls and had absolutely no sense of urgency, something I noticed across breakfast and luggage drop as well. Now for the lifts (2 lifts) - poor people on the lower levels! Rush hours ex breakfast and check-out, would see other queues outside lift doors, with packed lifts coming down from the top floors. We were on level 9 and luckily, being that high, afforded us with entering the lift without too many spots taken but, by the time we stopped at almost every level on the way down, we would be packed like sardines once reaching the ground floor. C'mon Mercure, this is absolutely not acceptable by your paying guests. I can only imagine a fire drill over 11 floors with 330 rooms! What a shame we experienced all of this, I will most surely pay a little more next time to stay central and wont be suggesting the Mercure Welcome Melbourne to my friends. Sorry guys.

Dear Antonio T, Thank you for once again sharing your feedback on this channel as well through our online survey. We apologize for the inconveniences experienced and take your concerns on board and they have been passed on to our Management for their urgent attention. We thank you again for your feedback. Kind regards, Alex Mihardja Operational Project Manager

Blue Diamond Stakes Visit

トリップアドバイザーの評価 5.0/5

BellottoGold 26/02/2020 トリップアドバイザー認証口コミ

Visited Melbourne for a couple of days to attend the races @ Caulfield. Have stayed here many times before and thoroughly enjoyed the experience once again. The central location was a big attraction plus the standard of the hotel was excellent. The customer service team were very professional too.

Dear BellottoGold, Thank you for returning to stay with us again on your recent visit to Melbourne. Very pleased to read that you once again thoroughly enjoyed your experience with us. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. We look forward to your next visit and thank you again for your continuous patronage. Sincerely, Alex Mihardja Operational Project Manager

Mixed Business and Pleasure

トリップアドバイザーの評価 4.0/5

FRED A Business - 24/02/2020 トリップアドバイザー認証口コミ

If you have a few days of work and play in Melbourne the Mercure Welcome Melbourne is a great place to stay. Close to the main CBD, Shops, Theatres and China Town Restaurants. The motel shares a restaurant / bar with the Pullman which has good food and a provides a place for a drink with colleagues and friends.

Dear FRED A, Thank you for choosing to stay with us during your few days visit to Melbourne. Very pleased to read that you made the most of our central location and thank you for making a visit to Eva's Restaurant and Bar. We look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

快適な滞在

お客さまの声 4.5/5

S. ファミリー - 11/02/2020 確認済みレビュー すべて

交通の便も便利です。 ホテルの方もとても親切でした。

Dear S., Thank you for choosing to stay with us on your recent trip to Melbourne. We are very pleased to read that you enjoyed our convenient location. In regards to our in-room amenities, they are available upon request through our Housekeeping Department. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Centrally located with a little room for improvement

トリップアドバイザーの評価 4.0/5

batanie Solo travel - 06/02/2020 トリップアドバイザー認証口コミ

Stayed in this hotel for 2 nights while in Melbourne. The hotel has a really great location very central and everything you need is just around the corner. I joined the Australian Open while I was there and for this purpose the hotel was definitely very well located. Just two stops with the free tram and then a little walk to the entrance. Definitely can recommend it for this purpose. The breakfast area does not really look like a restaurant - it's more of a canteen kind of feel. Also there is not a big selection of bred - mostly toast, no bred or rolls you'd get at Mercure in Germany for example. Other than that the buffet breakfast includes all essentials which is good. You can order poached eggs separately - unfortunately no omelette though :( The rooms are very small compared to other Mercure hotels I stayed in in the past. Not sure if the upgrade rooms are bigger as I only booked and got a normal room.

Dear batanie, Thank you for your time to provide feedback it is helpful to know what we need to change to improve our service. With 330 rooms in the building, some rooms are larger and with different outlook than others depending on the room and its location within the building. We take your concerns and constructive feedback on board and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

リザベーションスタッフのAndreaが素晴らしい

お客さまの声 5.0/5

Mitsuo F. ビジネス - 04/02/2020 確認済みレビュー すべて

予約の事で ANDREAが親身になり相談に乗ってくれ 本当に助かりました。

Dear Mitsuo F., Thank you very much for staying with us recently. We are so pleased to read that Andrea, from our Reservations Department was able to provide you with assistance in friendly manner. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great hotel for the Australian Open

トリップアドバイザーの評価 5.0/5

lourdesc689 03/02/2020 トリップアドバイザー認証口コミ

The Mercure Welcome Melbourne was centrally located to great shopping malls, Chinatown eateries, and the Australian Tennis Open. The free trams to the tennis are certainly a bonus, although I was able to walk home from the Rod Laver Arena one evening.

Dear lourdesc689, Thank you for staying with us and taking the time to write a review. We are pleased to hear that you enjoyed the central location of our hotel – it is ideal for those who want to make the most of what Melbourne has to offer. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

The hotel is old & tired

トリップアドバイザーの評価 2.0/5

Navigator753786 28/01/2020 トリップアドバイザー認証口コミ

The room was very small. The bathroom very tight a larger person would have difficulty turning around in the shower. We pillows were lumpy we had to request more pillows. The hotel is in bad need of renovations. However the cleanliness of the room and staff were great especially a young man called Tarun. He was so so helpful and provided service with a happy smile.

街の中心地で、メルボルンの主要な場所に歩いて行けるため非常に便利

お客さまの声 3.0/5

Y. H. ファミリー - 26/01/2020 確認済みレビュー すべて

場所が便利な所にあり、買い物、食事、AO観戦に行くにも非常に便利でした。 残念だったのは、 ・部屋がエレベータの前のため、降りてくる人の声がうるさかった。 ・部屋の風呂場の扉が完全に閉まらず、トイレの音が外に漏れてきた ・他の部屋のトイレの水を流す音がうるさかった ・1日だけ、ルームサービスがなかった

Brief stay in Melbourne

トリップアドバイザーの評価 4.0/5

walterchan2020 25/01/2020 トリップアドバイザー認証口コミ

The location is superb, no question about it. The room can give you a good night sleep. The quality of the buffet breakfast is very average, but it fills you up. $25/person is slightly overprice, even if kids are free. The last thing I would suggest the hotel is to change the in-room lighting from 'cool daylight' to 'warm white'.

Dear walterchan2020, Thank you for taking the time to write a review of your brief stay staying with us. We appreciate your kind words and thank you for being constructive with your feedback. It has been passed on to our Management for their perusal. WE hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Great Value hotel

トリップアドバイザーの評価 5.0/5

798bradleyh 25/01/2020 トリップアドバイザー認証口コミ

Very central hotel in the cbd. Staff were very friendly & helpful on checkin. The room was a good size & clean. The bed was very comfortable . The buffett breakfast was wonderful a good selection of foods. Checkout was quick & easy

Dear 798bradleyh, Thank you for sharing your recent positive experience. Very pleased to read that you found our hotel of a great value and appreciate your kind words. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Mercure stay

トリップアドバイザーの評価 3.0/5

rneal2020 23/01/2020 トリップアドバイザー認証口コミ

The pictures on the website were much better than the actual accommodations. Budget hotel in many respects. Could not really differentiate this hotel between the budget Ibis line. Was there for three days and in retrospect should have paid a bit more and stayed at the Pullman next door.

Dear rneal2020, Thank you for sharing your review. I am sorry that the accommodation provided was below your expectations. We look forward to see you again in the future at the adjacent Pullman Melbourne on Swanston. Sincerely, Alex Mihardja Operational Project Manager

Disappointed

トリップアドバイザーの評価 1.0/5

696patricee 22/01/2020 トリップアドバイザー認証口コミ

I booked 6 rooms for the weekend for family function. The booking system was chaotic. None of my guests were informed if they had breakfast or not. One guest was told she was only booked for 2 nights when it was 3. I was told I had only paid a deposit when I had paid in full. I was charged for early check in which should have been free as I am an Accor member. Your new website is also useless.

Dear 696patricee, Thank you for sharing your feedback. Allow me to apologize for the disappointed experience. I was made aware of your 6 reservations and those reservations were made via different distributions (some via online reservations and some via call center. Also they were made on different terms such as prepaid; prepaid with inclusions (NOR1 Breakfast, Late Check-out, etc.), pay on arrival, etc. I believe that our Reservations team made contact with you via email and phone calls to reconfirm all the requirements to ensure there were no complications on arrival or throughout the stay. We did not receive a response to an email sent by our Reservations agent prior to arrival, despite having several phone conversations with you offering assistance. I agree with you that the booking was experience was chaotic, however the Hotel tried to assist to avoid this and to make it more confusing, we also weren’t advised which Reservations to link as they were all under the one name and you did not wish to add your guests names to the booking. Thank you for your review and once again apologies for your disappointed experience. Kind regards, Alex Mihardja Operational Project Manager

Tired and in need of renovations

トリップアドバイザーの評価 2.0/5

shezzatunna 22/01/2020 トリップアドバイザー認証口コミ

We were initially allocated room 1030. As we were walking down the hallway and arrived close to the room door there was a musty odour like something was wet. When we entered the room there was an overwhelming musty/mildew smell in the room. There was no way I could have slept in that horrific smell. Apart from the difficulty in sleeping in such a room, the smell and possible spores from mould or mildew is well recognised as a possible health issue. When I went to reception to seek another room the person I saw sought an upgrade from their manager but they were advised that this would only be provided at a cost of $10. Not wanting to make a fuss I agreed. However, having been an Accor Advantage Plus member for over 15 years I know that when I purchased the room the cost of an upgrade was $9. I am not concerned about the additional money but I am annoyed and upset about the treatment of an Accor member and the poor standard of the room. I don't believe that room 1030 should have been available at all. I can't be certain but it appeared that room 1030 wasn't even checked to resolve whatever the issue was before anyone else was allocated the room. I want to make it clear that I do not have any complaints in relation to the staff on the reception desk. They were helpful and tried their best. The room we were finally provided was okay but quite tired and in need of some tarting up. The bathroom was clean and a lot more modern than the rest of the room. Unfortunately, the pillows were the worst I have ever seen in a hotel. They were lumpy and hard. I did ask for other pillows for my second night and they were much better. The bed was also very average. I had to wonder what had happened to the beds and pillows etc. from the Mecure Treasury Gardens as the quality there was significantly better.

Dear shezzatunna, Thank you for your detailed feedback. We are sorry to hear that your stay with us was not satisfactory and we were unable to provide you with a thoroughly comfortable & enjoyable stay. We certainly take your concerns on board and they have been passed on to our higher Management for their perusal. We hope you will allow us the opportunity to welcome you back to our hotel for a better experience. Sincerely, Alex Mihardja Operational Project Manager

adequate hotel, good location

トリップアドバイザーの評価 3.0/5

petal1313 Family - 16/01/2020 トリップアドバイザー認証口コミ

updated very small bathroom. Rooms need updating. Stains on armchair. Hard beds hard pillows. TV needs replacing asap sound is muffled, picture blurry and indistinct colour, screen too small. Prob won't stay here agin.

Dear petal1313, We are very appreciative of your review. Apologies that we didn't tick all the boxes and thank you again for your feedback. Sincerely, Alex Mihardja Operational Project Manager

Get away from Canberra's Smoke

トリップアドバイザーの評価 4.0/5

daveHotel Solo travel - 09/01/2020 トリップアドバイザー認証口コミ

This stay at Mercure was prompted by the ongoing smoke in Canberra. Having previously stayed at the Mercure, I knew it to be comfortable, very well located in the heart of Melbourne and clean. This stay was all of those things again.

Dear daveHotel, Thank you for returning to stay with us again during your recent escapade from the ongoing smoke in Canberra. Very pleased to read that your stay was as comfortable as your previous stay. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great position,a little run down but great staff

トリップアドバイザーの評価 3.0/5

gregstevens67 Couples - 03/01/2020 トリップアドバイザー認証口コミ

Friendly staff who go out of their way to help you. Hotel foyer and room was a bit run down but I noticed they are renovating some rooms. Fantastic position in the middle of Melbourne colse to everything.

Dear gregstevens67, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team’s friendly & helpful attitude. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Sincerely, Alex Mihardja Operational Project Manager

In the heart of Chinatown and Shopping

トリップアドバイザーの評価 4.0/5

noodlebx Family - 29/12/2019 トリップアドバイザー認証口コミ

Location is great everything straight outside your door, Chinatown has hundreds of restaurants to choose from the shopping centers are again outside your door but keep your wife on a short leash as its expensive. I preferred the DFO and let her loose she had all the biggest brands glamoring for her dollars and she just loved it. The trams are everywhere and free within the city so no need to Uber it and the walking will allow you to soak in the city too. The hotel had everything going for it but it would be nice if you could request a softer bed as these are like rocks. The pillow once again was a rock but they quickly changed it to something softer which was more to my liking. I definitely would stay here again but I just hope they have options on the beds by then.

Nice Centrally Located Hotel

トリップアドバイザーの評価 4.0/5

SJH2702 Solo travel - 21/12/2019 トリップアドバイザー認証口コミ

Centrally located in the Melbourne CBD just a few steps away from Bourke Street Mall plus Swanston St & Elizabeth St trams makes this an ideal location to stay to explore the city. The well sized room was nice & clean.

Another lovely stay

トリップアドバイザーの評価 5.0/5

paulscan1 Couples - 21/12/2019 トリップアドバイザー認証口コミ

Another great stay which we thoroughly enjoyed with nice staff. Lovely breakfast with great choices. Room spotless and comfortable bedding. The hotel is well located in the centre of melbourne and walking distance to Southern Cross train station

最新の20口コミ

との提携 TripAdvisor

周辺のホテル

メルボルンのすべてのホテル