メルキュールウェルカムメルボルン 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,907 件のレビュー

265-281 Little Bourke Street, オーストラリア, 3000 メルボルン, オーストラリア

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便利な設備が整ったメルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)は、お客様ひとりひとりに我が家のようにおくつろぎいただくことをモットーとしております。全館でのWi-Fiアクセス、ドライクリーニング、お身体の不自由なお客様のための客室、有料ベビーシッターサービス、外貨両替などのサービスをご用意しています。

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メルボルンでスタイリッシュなホテルを手頃な料金でお探しなら、メルキュールウェルカムメルボルンホテル(Mercure Welcome Melbourne hotel)がお勧めです。センスのよいインテリアとモダンな装いの客室には、快適な滞在に必要なすべての要素が揃っています。 スーペリアルームやプリビレッジルームなどの客室タイプをご用意し、各室にTV(ケーブル放送、有料チャンネル視聴可)、Wi-Fi、デスク、ミニバー、モダンなバスルームを備えたすばらしいホテルです。

ホテル所在地

メルキュールウェルカムメルボルン

265-281 Little Bourke Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.812801, 144.964508

電話番号
ファックス +61 3 9639 0555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • エアコン
  • Wifi
  • 朝食
建物付近
  • 駐車場

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,907 件のレビュー

トリップアドバイザーの評価  3.5/5  4,889 件のレビュー

好立地だが内装が古い

お客さまの声 3.0/5

匿名 ビジネス - 確認済みレビュー すべて

好立地だが、建物、内装が古い。またアメニティ、部屋着もなく、毛布も古い。金庫がない部屋だった。

Thank you for your feedback. We appreciate your comment about our hotel's good location. We apologize for any inconvenience caused by the older building and interior. We will take your comments into consideration for future improvements. We apologize for the lack of amenities, loungewear, and a safe in your room. We value your feedback and will review our offerings to ensure a better experience for our guests. Thank you again for sharing your thoughts with us. If there is anything else we can assist you with, please let us know. Best regards, Alex Mihardja Executive Assistant

Zero "welcome(ing)" for this 'hotel'

トリップアドバイザーの評価 1.0/5

Flying_Kangaroo1 トリップアドバイザー認証口コミ

The hotel is a dump. It’s an ibis standard NOT mercure standard and this is false and misleading advertising. The beds are ROCK hard with no effort to even cater for a slightly softer experience sleeping. Bathrooms are tiny and soundproofing is a JOKE being able to hear quiet conversation taking place in rooms either side of me. Exposed pipes on the ceiling make the hotel look like something out of a cheap highway motel. Please regrade this hotel to an Ibis. Two times I’ve been there witu bookings months in advance and NO upgrade for a Gold member. Always - no availability when there was ample availability to book on the website. Another Accor hotel where the greedy owners are only interested in making money and not at all interested in Accor policy or guest comfort.

Dear Flying_Kangaroo1, Dear Guest, Thank you for once again sharing your feedback regarding your recent experience at our hotel. We apologize for any dissatisfaction you may have encountered during your stay. I have been in contact with you privately via email to address your concerns and acknowledge the issues you raised. We value your feedback and take it seriously and we regret that we did not meet your expectations on this occasion. It is important for us to note that you have since cancelled your future reservations with us. We apologize for any inconvenience caused. Thank you again for sharing your feedback. Regards, Alex Mihardja Executive Assistant

Hotel staff is not friendly at all... they act like they hate their jobs!

トリップアドバイザーの評価 1.0/5

robertlY7947IG トリップアドバイザー認証口コミ

The front desk staff are quite friendly and polite however the doormen and cleaning personnel act like they hate their jobs and take it out on the customers. They seem to forget that it's the customerrs that pay their salaries. No one says hello spontaneously and absolutely no one ever smiles in this place. I think they've forgotten the meaning of the word hospitaility....it means a little more than just letting someone pay for a place to sleep! It's a good value but definitely not one i would seek to repeat stay at. Give your employees a raise so they don't look so exasperated all day long or hire more workers that enjoy working in the hospitality industry! Makes me regret my choice to try an Accor Hotel I'll be going back to Marriot for sure!

Dear robertY79471G, We appreciate you taking the time to share your feedback with us. We are sorry to hear that you did not receive the level of service you expected during your stay. We take all guest feedback seriously and we are disappointed that we failed to meet your expectations. Please accept our sincere apologies for any negative interactions you had with our staff. We pride ourselves on our high level of hospitality and customer service, and we regret that this was not reflected in your experience. We have shared your comments with our management team and are taking steps to address any concerns and ensure that all of our guests receive the warm and welcoming service that we are known for. We value your patronage and hope that you will give us another chance in the future. Warm regards, Alex Mihardja Executive Assistant

Expensive /Tiny / not that convienient

トリップアドバイザーの評価 2.0/5

Warick005 トリップアドバイザー認証口コミ

Booked a queen bed room and have to say this is the smallest room with a queen bed I have had the misfortune to stay in ,in over 40 years of extensive travel .Two people cannott pass in front of the bed /Only storage space is a cabinet type structure with a narrow hanging rail. The TV(only ther size of a large computer screen) can only be watched by laying on the bed.. Now the bathroom continues the trend of miniscul Absiloutely tiny and two people cannott be in there at once Extremely small plus toilet shower small vanity all in the one space Only a sliding door for privacy ,thats because there is zero room to have a swinging door .The noise of the Air con fan loud when trying to sleep .even on low setting /.As for the Parking You need to walk about 10 mins back up the hill in Little bourke st to park your car in ther extremely tight Wilson car park spaces . This is a 3 star hotel but at an averasge of $180 a night it was a very over rated miniscul room . Look around there would be far better value

Dear Warick005, Thank you for your feedback regarding your recent stay with us. We apologize that our room did not meet your expectations in terms of space and convenience. We understand how important a comfortable stay is and we will take your feedback into consideration as we continue to improve our facilities. Once again, our apologies. Best regards, Alex Mihardja Executive Assistant

Never again ..

トリップアドバイザーの評価 1.0/5

154petan ビジネス - トリップアドバイザー認証口コミ

My room was fully settled in advance through my company. I provided photo ID and corporate credit card at checkin and the staff explained they need to charge $1 to the CC for incidentals etc. No problem. Except that when I can’t remember my PIN they say they have to charge an extra $50 per night ($200)!!! I offer a personal CC, but because it is attached to my Apple Pay and I don’t have the physical card with me, this will be the same extra $50 per night! Just ridiculous! On top of that … My room is noisy, the fridge and kettle are in the wardrobe, the bathroom is tiny, the aircon control is broken and is stuck on 18 degrees .. I could go on … I doubt I would have felt better about the room if the checkin process had been better, but we’ll never know for sure and for the sake of $1 they’ve lost me as a future customer!

Dear 154petan, I am sorry to hear about your negative experience with our hotel. We apologize for the inconvenience caused during the check-in process and the issues you faced in your room. We appreciate your feedback and will work towards improving our services to ensure a better stay for our guests. Thank you for choosing our hotel for your stay. Sincerely, Alex Mihardja Executive Assistant

との提携 TripAdvisor

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