プルマン メルボルン シティ センター 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,308 件のレビュー

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ホテルのその他の情報

  • メルボルン市街の中心部に位置する、お仕事やレジャーに最適なホテルです。

  • ホテルの近隣でメルボルン最高のグルメやファッションをご満喫いただけます。

  • 204の広々とした客室には、メルボルンの創造性を反映したデザインが施しています。

  • 15階にあるクラブラウンジと1954号室は、宿泊や貸し切りイベントでご利用のお客様に息をのむような眺望を提供します。

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ホテル所在地

プルマン メルボルン シティ センター

195 Swanston Street, オーストラリア
3000 メルボルン
オーストラリア

GPS:-37.812876, 144.96526

アクセスと交通機関

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敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,308 件のレビュー

トリップアドバイザーの評価  4.0/5  214 件のレビュー

2023エクセレンス認証

No other choice, Stay Pullman Melbourne City….

トリップアドバイザーの評価 5.0/5

steve1201 Solo travel - トリップアドバイザー認証口コミ

The location is perfect. 10 minutes each way from the front door and you have Melbourne at your fingertips. The rooms are clean, tidy, well appointed and a little Melbourne decal inside your room. Club Elevate is worth the extra. Breakfast, all day beverages and evening canapés and drinks is such a nice treat. Have the Zucchini Fritters, yum. Beds so comfy. Rain head showers. Quite solid Rooms but being in the city, some usual noise. Windows that open a little for some fresh air, love it. Great hotel. Great staff. Club Elevate deals the deal.

Dear steve1201, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay and found the location, room comfort, and Club Elevate amenities to your liking. It’s great to know you appreciated the breakfast, all-day beverages, and evening canapés, and that the zucchini fritters were a hit! We understand that city noise is part of the experience, but we're glad you found the rooms cozy and the beds comfortable. We look forward to welcoming you back on your next visit. Best regards, Alex Mihardja Executive Assistant

Great location and room, Disappointing experiences

トリップアドバイザーの評価 3.0/5

LakeMacquarieLisa トリップアドバイザー認証口コミ

Like many other reviews, there seems to be a recurring story with the stays. I booked through Luxury Escapes expecting a 5 * hotel booked through them to be faultless, and it was a Pullman Hotel. This is not a Pullman experience, not a Luxury escapes experience and not a 5* experience. The Good... Great location Rooms were lovely and also clean We found the rooms quiet Breakfast was excellent The Disappointing ... The check in process was the longest and most tedious I have ever experienced There were 2 people in front of us and we waited 30mins I said that we were a Luxury escapes booking with complimentary drinks each night and breakfast included .. the receptionist nodded her head When we tried to use this upstairs in the bar they needed a coupon - of course I was not willing to experience the reception again We did not know where to go for breakfast - such basic information We had 2 rooms booked - was able to access the 'King Room' and unpacked some items and were told they would call when the Queen was ready - No Call - we came back to the hotel a few hours later and what an excruciating experience trying to get the key for the 2nd room. The receptionist was robotic - did not listen to us regarding returning for the second key and after 3 times of explaining, them trying to take credit card details again was given the 2nd key. We went upstairs to the 2nd Room which was actually the King - I repacked and moved my gear to the second room - it was frustrating the receptionist had the room types incorrect on check-in. The next day we asked if our rooms could be serviced earlier - were told no cleaning until 2pm-5pm REALLY !! Noone ever at Guest Services so frustrating. Noisy A/C and 18 degrees to have the room somewhat at a 22 degree level - was quite warm in rooms. The door key on 3 occasions did not work - on the 3rd time having to go back down to reception I insisted someone check the lock - of course I was nodded at and no one came. The upstairs restaurant was extremely underwhelming in decor, it felt very benign and plastic ...the staff were wonderful. It was a cold and robotic staff experience where it felt no one really helped or had personality to make the stay a warm and memorable one.

Dear LakeMacquarieLisa, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the location, cleanliness, and quietness of the rooms, as well as the quality of breakfast. However, I’m sorry to learn about the issues you faced with check-in, room assignments, and overall service. Your experience does not reflect the standards we aim to provide, and I apologize for the inconvenience and frustration you encountered. We appreciate your comments and will use them to improve our processes and training. Your feedback will be shared with the relevant teams to address the concerns you raised. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future. Best regards, Alex Mihardja Executive Assistant

Great Family City Break

トリップアドバイザーの評価 5.0/5

AJJ81 ファミリー - トリップアドバイザー認証口コミ

We have come to Melbourne for our Daughters 14th birthday and are loving our stay at the hotel. I am a Platinum Member, arrived early before checkin but our room wasn’t ready so they took care of our bags while we went to lunch and gave us access to the club lounge to have a coffee and soft drink for the kids while we waited for the room Natalie the manager assisted us with checkin and when found out we were celebrating a birthday sent a gift to the room!! The family rooms are very spacious we are in 616 which is also away from street noise. The club has an amazing breakfast and evening club access from 5-7pm. Ralph in the club has provided amazing service this morning and we had the perfect breakfast to start the day.

Dear AJJ81, Thank you for your wonderful feedback. We’re thrilled to hear that you and your family enjoyed your stay with us, especially during your daughter's birthday celebration. It’s great to know that Natalie and Ralph made your experience special and that the club lounge and family room exceeded your expectations. We’re glad our team could assist you with an early check-in and that you appreciated the room’s quiet location. Thank you for choosing us for your family city break, and we look forward to welcoming you back in the future. Sincerely, Alex Mihardja Executive Assistant

Shopping at your doorstep

トリップアドバイザーの評価 3.0/5

Holidays-au トリップアドバイザー認証口コミ

Very disappointed with this hotel - it feels more like the lower Accor brand rather than their premium brand. The breakfast dining room is very small and feels like you are in a bunker. The touted rooftop bar feels grimy and dirty not the luxurious area described in the marketing material. Valet parking is available but be aware that overflows and self parking is in an independent carpark that does not have 24/7 security (it does have cameras) but no one patrolling. Breakfast was ok (again more reminiscent of lower branding) bed was very comfortable. Rooms were large but the bathrooms were not. In-room air conditioning didn’t work - it was a sauna in the room despite our air-con being set at 18degrees. The hotel layout is confusing as is the bag drop-off - the lane way is not inviting and be aware it is a 1 vehicle access so turning is difficult.

Dear Holidays-au, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate your comments about the breakfast room, rooftop bar, and parking arrangements, and we will share this with our team for review. Your feedback on the air conditioning and hotel layout is also valuable, and we will work on improving these areas. We’re glad you found the bed comfortable and the rooms spacious. Thank you for staying with us, and we hope to have the opportunity to better serve you in the future. Best regards, Alex Mihardja Executive Assistant

Wonderful

トリップアドバイザーの評価 5.0/5

zoeo851 ファミリー - トリップアドバイザー認証口コミ

Our family had a wonderful stay here. The room was spacious and clean. Housekeeping was very quick at getting extra blankets up for us. Janer at the front reception during check in was very helpful and friendly. Will definitely stay here again.

Dear zoeo851, Thank you for sharing your experience. We're thrilled to hear your family enjoyed their stay with us. We'll be sure to pass your kind words along to Janer and our housekeeping team. We look forward to welcoming you back on your next visit. Sincerely, Alex Mihardja Executive Assistant

との提携 TripAdvisor

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