Mercure London Hyde Park Hotel

Long and very comfortable.

I can only imagine this place is akin to what it might be like to be buried alive... lying in a cramped tiny space waiting for it all to be over. I guess at least this room had a tv and a tiny window... most coffins don't have that. If you're American sized you will barely be able to get in the elevator, let alone the hallways and don't expect you'll be able to open your suitcase in the room. As usual with these places, it was clean-ish and packed full of fake 'luxury'. One great addition was the paper thin walls though - the sound of crying children and the noise of the elevator was a welcome change from wondering if this was actually a hotel or was i just waiting in purgatory while The Mercure decided my fate... Unless you need to be at Heathrow early, the location is pretty crappy too - there is nothing worth seeing in North West London. The only thing that was big here was the price - over 400 quid for a matchbox.

Clean accommodations, but slow to NO response by housekeeping. Neighborhood and adjoing Takbot Square Park is filthy.

I would prefer more direction on getting the train and how to use it.

MERCURE London HYDE Park, Room No 312, Check in 10th July 2022 (originally intended to be check in 9th July 2022), Check out 11th July 2022, Folio / Invoice No 74988 We booked the hotel originally for two nights using a combination of points and cash (I am a Platinum Member, Membership No 308103 4 …D C). The previous booking number for the reservation was KPZLBVND Anyway two weeks prior to travelling we called the ACCOR customer service line and the hotel because we knew we could only arrive on the Sunday morning 10th July 22. Our objective was to ask to alter the booking which we were informed was not possible. Anyway we accepted this and specifically asked not to sell our room as we would arrive on Sunday and therefore could take advantage of getting the room earlier than a normal check-in having paid for two nights. Anyway when we did arrive Sunday there was no room for us, we had to wait because the hotel had sold our room (despite having already been paid for it) and the new manager (young lady only there 3 days in the job did her best to appease us). We did eventually get a room No 312 which was a nice room. Our only request is to have 50% of the cash value and points returned to us since we were totally inconvenienced and the room was sold twice for the Saturday evening 9th July 2022. We are sure ACCOR is an ethical company not ripping off it’s customers (and PLATINUM loyalty members). We look forward to hearing from you with a positive confirmation. Thanks…Jim