Mama Shelter Los Angeles

My son and I enjoyed a great dinner a couple of drinks at the rooftop bar. We had to close out quickly as we were on our way to a concert. When reviewing our bill I did not realize that an 18% tip was added to our party of two and left a 20% tip in addition. The waitress did not mention the tip added either. The waitress took both in closing out our bill paid by credit card at the end of the night. I contacted Andrew and other staff to get our cc refunded the lesser of the double tips. Still can't get anyone to take care of it. Really disappointed in the customer service and feel taken advantage of.

What can I say about Mama Shelter LA? It’s a funky hotel, set just back from Hollywood Boulevard with great rooms, funky vibes and a nice rooftop bar! However, if you think that by staying at this hotel you will get preferential or nice treatment at the rooftop bar, you’ll be mistaken! Some of the barmen at the rooftop bar have attitudes and are extremely rude to guests. One specific barman had bad attitude, was rude, obnoxious and totally ignored me at the bar whilst waiting to be served. It’s clear he was more interested in serving the locals that come to the rooftop bar regularly, than paying residents at the hotel. Happy Hour at the hotel is only at the downstairs bar, not the rooftop. Despite specially asking the downstairs bar staff and was told it’s on the rooftop also for residents, I was told by the barman with attitude that he knew better than I did and he had worked at the bar for seven years! The 15% discount available for food for guests is only available on showing your paper card. Apparently your room key is not sufficient proof of residency. Great hotel…. But Barmen with attitude and poor service!

The food service is terrible downstairs. Staff were not helpful and didn’t explain how to order or give us menus. Ordered and it took 20 mins for my coffee, food arrived first and others who ordered after. Ordered avocado on toast with poached egg and the quality was terrible. The egg was more like hard boiled. Very poor quality all round.

We stayed from Thursday to Wednesday. Room was clean and pleasant. Staff waa nice and friendly. However, music was loud from the ground floor pub at night. Music don’t stop until 1am on Friday and 12am on Saturday and Sunday. Soundproof wasn’t really soundproof. Can’t sleep well on those 3 nights. Suitable for party goers or night owl person. Not suitable for anyone who wants to sleep at a normal time

Hotel was OK, rooftop bar nice but very crowded, food average Staff were nice Outrageous extra charges added to my bill check the fine print for what you will be charged above your room rate Could find a better hotel in this area