Mama Shelter Los Angeles

Stayed here for 5 nights while attending a conference at another hotel. The hotel was super cute and fun! The rooftop bar was beautiful and had amazing views and drinks. It was very loud on the weekend in the nights, we were on the third floor and could hear the music and bass (I didn’t find it hard to sleep as music doesn’t bother me). The room was a Mama medium and was small but perfect for one person. The bed was super comfortable and there was limited space for putting clothes away. The location can’t be near with tons of restaurants near and also really easy for Uber’s to pick you up. I would definitely stay here again. The staff was great and it was a super safe hotel.

Staff is nice, rooms and hotel is stylish, nice rooftop bar and good à la carte breakfast downstairs. The downside: rooftop bar is loud and you can hear EVERYTHING in your room. And it goes until late. Hard to sleep. too expensive for the offer

PROS: Spectacular Rooftop Restaurant View; Rooftop Restaurant Staff Friendly & Helpful; Salt & Pepper Shrimp at the Rooftop Restaurant is Delicious; Breakfast at Main Floor Restaurant is Recommended; Management & Security Staff were Great; Spacious & Clean Rooms; Walkable Location; Ideal for Short Term Stays; CONS: No Bellhop nor Doorman; The Chrome Cast was continuously not working nor were there any Free Movies on the TV; No Coffee/Kettle in Room; Complimentary Coffee Available @ Main Floor Restaurant Only Until 7AM; No Iron, nor Irorning Board nor Closet; Main Floor Restaurant Staff were more concerned the restaurant patrons than hotel guests.

My son and I enjoyed a great dinner a couple of drinks at the rooftop bar. We had to close out quickly as we were on our way to a concert. When reviewing our bill I did not realize that an 18% tip was added to our party of two and left a 20% tip in addition. The waitress did not mention the tip added either. The waitress took both in closing out our bill paid by credit card at the end of the night. I contacted Andrew and other staff to get our cc refunded the lesser of the double tips. Still can't get anyone to take care of it. Really disappointed in the customer service and feel taken advantage of.

What can I say about Mama Shelter LA? It’s a funky hotel, set just back from Hollywood Boulevard with great rooms, funky vibes and a nice rooftop bar! However, if you think that by staying at this hotel you will get preferential or nice treatment at the rooftop bar, you’ll be mistaken! Some of the barmen at the rooftop bar have attitudes and are extremely rude to guests. One specific barman had bad attitude, was rude, obnoxious and totally ignored me at the bar whilst waiting to be served. It’s clear he was more interested in serving the locals that come to the rooftop bar regularly, than paying residents at the hotel. Happy Hour at the hotel is only at the downstairs bar, not the rooftop. Despite specially asking the downstairs bar staff and was told it’s on the rooftop also for residents, I was told by the barman with attitude that he knew better than I did and he had worked at the bar for seven years! The 15% discount available for food for guests is only available on showing your paper card. Apparently your room key is not sufficient proof of residency. Great hotel…. But Barmen with attitude and poor service!