Grand Mercure Jakarta Kemayoran 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 7.248 görüş

ALLSAFE onaylı otel

Bilgi mesajı

+ 24 Hizmetler

Otel ekstraları

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
endonezya

Faks: (+62)2122602222

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

  • U27:  KOTA

  • Uçakla

    SOEKARNO HATTA 25km / 15 mil mesafede - Servis aracı ödeme

  • Arabayla

    KEMAYORAN TOL GATE 5km / 8 mil mesafede

  • Trenle

    GAMBIR 4km / 2 mil mesafede

GPS:-6.1536, 106.849698

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

Özetle
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Konaklama olanaklarımız

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 10

  • Maksimum büyüklük: 1.368

  • Maksimum kapasite: 500 kişi

  • Maksimum ziyafet kapasitesi: 350 kişi

Daha fazlasını öğrenin

Grand Mercure Jakarta Kemayoran
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 4.4/5

7.248 görüş

TripAdvisor Derecesi 5.0/5

3.215 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Horrible Experience @ Grand Mercure Kemayoran !

Tripadvisor puanı 1.0/5

phd630 Business - 21/10/2021 TripAdvisor onaylı yorum

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Dear phd630, Greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your experience with us. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related departments to assess and ensure if the standards are imposed and implemented accordingly mainly related to service in our Hotel. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you very much for your time to let us know your feedback. Hopefully Grand Mercure Jakarta Kemayoran will still become your preferred option of your accommodation in Jakarta. Warm Regards, Lalu Aswadi Jaya General Manager

Excellent Quarantine Hotel

Tripadvisor puanı 5.0/5

therrychai Business - 19/10/2021 TripAdvisor onaylı yorum

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Dear Teckleechai, Greetings from Grand Mercure Jakarta Kemayoran. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

The friendliest staff.

Tripadvisor puanı 5.0/5

valyumi 15/08/2021 TripAdvisor onaylı yorum

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Dear Valyumi, We would like to start by thanking you for visiting with us at Grand Mercure Jakarta Kemayoran. We really appreciate you for taking the valuable time to share your experience during your stay with us. We are happy to receive your compliments on us. your goal is the best reward for our staff to strive for the best quality of service. I will share your comments with all staff especially Mr Indra. I am sure that this feedback will be an encouragement to them and all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you on your next visit. Warm Regards, Lalu Aswadi Jaya General manager

Iyı konaklama

Avis müşterileri puanı 4.0/5

Can İş - 21/02/2021 ALL için doğrulanmış yorumlar

Yemek servis saatleri (özellikle kahvaltı - 06:30-07:00 olarak belirtilen kahvaltı 05:45te uykumda servis edildi) ve az yemek porsiyonu dışında herşeyden memnunum.

Dear Valued Guest, Bize yorumunuzu verdiğiniz ve Cakarta'da kaldığınız süre boyunca konaklama ihtiyaçlarınız olarak Grand Mercure Jakarta Kemayoran'ı seçtiğiniz için teşekkür ederiz. Doğru yorumunuz, kendinizi iyi hissetmenizi sağlayacak hizmetleri ve tesisleri daha iyi geliştirmemize yardımcı olacaktır. Bizimle bir sonraki konaklamanızın Feel Welcome anının en iyi deneyimi olmasını sağlayacağız. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good

Tripadvisor puanı 4.0/5

felixhermawan 31/10/2020 TripAdvisor onaylı yorum

Very nice ambience at the lobby and modern room interior. Very Good service. Very near to Jiexpo kemayoran but a bit far from shopping area, 15 minutes to the nearest shopping center by taxi. Comply with covid protocol. Friendly staff.

Dear Felixhermawan, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

COOPERATIVE STAFF

Tripadvisor puanı 5.0/5

Solo_to_Jakarta 25/03/2020 TripAdvisor onaylı yorum

i have stayed at this property number of times but this stay was different in many ways and one of them is very cooperative staff smooth check in and checkout with Ms. Rena. other staffs at restaurant were extremely cooperative too.

Dear Solo_to_Jakarta, Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Left feeling a little cold..

Tripadvisor puanı 2.0/5

Curious55872798039 Business - 01/03/2020 TripAdvisor onaylı yorum

It's new, clean but with very little "atmosphere". It's quite a long way from the center of town and there's nothing to do close by. I only stayed as it was close to where I was having my meetings. Let's just say it won't be my first choice next time. Don't get me wrong, functionally it's o.k. but the service leaves a lot to be desired e.g. waited some time to check in as there was only 1 person on the front desk, waited in excess of an hour for a meal in the lounge which was a disaster when it arrived and it was only a chicken burger. The quality of the food isn't so good either e.g. some of the buffet dishes had been left out since lunchtime, others just topped up and the cheese had definitely been left out for a while. As for the drinks, most of the alcohol on the menu wasn't available. Finally watch the final bill. My booking said "nothing to pay at the hotel" but I was charged when I checked out.

Dear Curious55872798039, Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Mr. Lalu Aswadi Jaya General Manager

The top hotel in a dynamic and growing part of Jakarta

Tripadvisor puanı 5.0/5

mannyneps Business - 17/02/2020 TripAdvisor onaylı yorum

I stayed at the Grand Mercure for three nights in mid-February 2020 on a business trip. The hotel itself is gorgeous and clean. However, there isn't much around it - the nearby commercial center is focused on electronics and auto parts, and there are no food places within easy walking distance. Travellers hoping to move around Jakarta using bus or tram lines will also be disappointed. However, taxis are easy to get hold of, and Grab is relatively ubiquitous in Jakarta. Despite these criticisms, the hotel provided an excellent stay and I would definitely stay here again on future visits to Kemayoran.

Dear Mr/Ms. Mannyneps, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations regarding not nearby attractions place, Let me express my deepest apologies you deserve only the best service especially when you stay with us. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Quiet and clean

Tripadvisor puanı 4.0/5

gonakagawara Business - 09/11/2019 TripAdvisor onaylı yorum

The room was very quiet and clean. However the massage in Spa was quite expensive when compared to other hotels. The reception explained to me Rp 250,000 but I paid Rp 660,000 for 90 minutes. We should find other places for massage.

Dear Mr. Gonakagawara, Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your time at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related team. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

good location if you need working at Kemayran area

Tripadvisor puanı 4.0/5

fisherman371 Business - 14/10/2019 TripAdvisor onaylı yorum

good hotel room are good space .....looby huge ..less abt coffe lounge that staff should be more focus about their job always have taxi lift really fast ..check in ckeck out good ..special mention to MIMI about her time to us

Dear fisherman371, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

no vegetarian food at the property

Tripadvisor puanı 3.0/5

bhatiagirish Business - 03/08/2019 TripAdvisor onaylı yorum

There was no vegetarian option at the cattapa restaurant. the Manager of the restaurant Yogi was not at all intrested in attending or talking or listening to guest. even if you ask for Veg Nasi Goreng or the Fried rice the option was not Available, inspite of it being a Multi-cuisine Restaurant.

Dear bhatiagirish, Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment, and sorry for our staff. I hope we can serve again in the future with the best way. Sincerely, Rulvastina Randy General Manager

Great hotel except for the location

Tripadvisor puanı 5.0/5

Lee S Business - 29/07/2019 TripAdvisor onaylı yorum

It was a great hotel , nothing much I could fault , could have been a five star if the location was better . Nothing around the surroundings and the nearest mall was at least half an hour away . If only there was development near the hotel I would bet this hotel would be extremely popular

Dear Lee S, First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Rulvastina Randy General Manager

Dishonored Member

Tripadvisor puanı 1.0/5

GGbdg Family - 25/07/2019 TripAdvisor onaylı yorum

No welcoming gesture from receptions . Room were not ready even after 15.00 . Called from reception telling me ( Platinum Member ) to vacate the room by 12.00 . Members check out area is there . But no staff available .

Dear GGbdg, Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

Consistent over the years

Tripadvisor puanı 4.0/5

Bedara Business - 26/03/2019 TripAdvisor onaylı yorum

Stayed there for the third time and the hotel still boasts very friendly staff, a generally clean hotel, a location suiting my needs and spacious rooms. They should reduce smoking rooms and find or train their pastry chef.

Dear Bedara, Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

Smoke and broken air Conditioning

Tripadvisor puanı 1.0/5

V361ZWsc Business - 18/03/2019 TripAdvisor onaylı yorum

I would not recommend staying at this hotel the first night I was given a smoking room on a smoking floor when I requested and non smoking room,and remind them of that at check in. I had a soar throat for days after sleeping in the horribly smelling room and got very little sleep. The second night I was transferred to another non-smoking room but this one did not have proper working air conditioning in it and I woke in the morning to a huge spider on the ceiling. When I told the front desk in the morning how unhappy I was with my stay did they did absolutely nothing about it. A gesture of some sort of discount or credit towards my next stay would have gone along way in making me feel better about my stay. I told them at check out that I couldn't believe they were charging me full price for such a unsatisfactory service.

Dear V361ZWsc, Thank you for your feedback during your stay at Grand Mercure Jakarta Kemayoran. I have received your comments regarding the service you received at Front Office, thus are very important to us. We want our guests always Feel Welcome, when you report of inconvenience experience with our front liner team is a serious concern for us. First, Let me express my deepest apologies, you deserve only the best service, especially when you stay with us. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Rulvastina Randy General Manager

Dirty Glasses and Poor Breakfast

Tripadvisor puanı 2.0/5

robbytay738 Family - 13/03/2019 TripAdvisor onaylı yorum

Glasses are dirty and need more than 10 minutes to get my butter for bread and also bacon and on that day I have brerakfast there are not enough waiters to clean up tables .No parking space for hotel guest, this is my second complains before I have complain to MR Jefri F7B Director and assistant GM of the hotel about a year ago. Why must hotel guest need to pay valet fee, there should be car parking space for hotel guest even though there is wedding.I think Bagus had to take care of it. If Bagus have any doubts please drop me an email or can phone me directly. I am looking forward to hear from Bagus.

Dear Robbytay738, Thank you for your feedback during your stay at Grand Mercure Jakarta Kemayoran. I have received your comments regarding the service you received at the hotel, thus are very important to us. We want our guests always Feel Welcome, when you report of inconvenience experience with our team is a serious concern for us. First, Let me express my deepest apologies, you deserve only the best service, especially when you stay with us. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Bagus Dewa Hotel Manager

Feeling welcomed

Tripadvisor puanı 5.0/5

Curious27455679430 Family - 12/02/2019 TripAdvisor onaylı yorum

First time at this hotel chain and liked this hotel very much. My wife and I plan to be back very soon and will tell our family members to stay at this chain of hotels in the future. The staff at the restaurants, front office and the house keeping staff made our long term stay very comfortable and of course it was an enjoyable trip at the end of our stay. Thank you so much.

Dear Curious27455679430, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Good service all round

Tripadvisor puanı 5.0/5

WillRIGG Business - 15/01/2019 TripAdvisor onaylı yorum

Good location great service.Thehotel is located close to the exhibition centre. The hotel is new and the rooms are clean. The staff are always attentive and caring. This hotel is very good value. They recognise your ACCOR level status every visit .

Dear WillRIGG, Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Very comfy bed

Tripadvisor puanı 4.0/5

khemadewi Family - 03/01/2019 TripAdvisor onaylı yorum

This is my third time stay in Grand Mercure Kemayoran. Overall we are satisfied with the services provided and comfy bed. But there is one trouble during our stay, which was the elevator stuck in 8th floor when want to going back to my room.

Dear khemadewi, First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Rulvastina Randy General Manager

Personel ve otelin konforu mükemmeldi.

Avis müşterileri puanı 5.0/5

Anonim İş - 19/11/2018 ALL için doğrulanmış yorumlar

Bir fuar için Jakarta'taydım. Her açıdan beklentimin üstünde bir hizmet aldım.

Dear Valued Guest, Grand Mercure Jakarta Kemayoran'daki bir ziyaret için yorum yaptığınız için teşekkür ederiz. Geri bildirim / olumlu yanıtlar almak bizim için güzel. Bu geri bildirimin tüm çalışanlarımız için bir motivasyon olacağından eminiz çünkü hizmetlerimizin kalitesini sürekli iyileştirmek için çalışıyoruz. Umarım bir sonraki ziyaret, önceki ziyaret kadar tatmin edici olacaktır. Sincerely, Gilles Tressens General Manager

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