Ac hot cant sleep noisy too dont get free pass&complimentary voucher for beverages anymoreeee bf taking too long too refill check in also took more than 30min dissapointed with service I think because not enough staff to handle

I travelled with my family, a group of 4 include an elder and a kid. We plan to have a staycation during Christmas week holiday at Ancol area so we picked Mercure. It’s great for its location if you wanted to strolling Ancol area. Unfortunately we disappointed and didn’t enjoy our stay for 4 days-3 nights. it’s supposed to be 4-stars hotel.we’re expecting for 4-stars hotel service, especially the hotel wasn’t cheap, but we didn’t experienced it. The building was old, the elevator need to upgraded. It didn’t have sensor, and closed really quick. It’s dangerous for kids and elderly. You always need to rush to enter or out, and the elevator was quite small. Although the building old, but the room was spacious, well designed, nice color. it spacious for 4 of us. The bed OK but the blankets really need to changed for newer one, it was kind yellowish colored turned from white. Housekeeping didn’t change or mat sheet even it’s wet all over, we just need to complained to ask for change. But the fresh towels smell really nice. The shower area floor was slippery, you will easily slipped if you’re not walk really carefully. I suppose they never brushed the floor. We ordered room service Mie tek-tek was tasted really nice and hot, but our pickle was not fresh at all. We then never order room service anymore. At breakfast time on our first morning, I’m expecting to taste a fresh fruit platter. Unfortunately my Papaya was not fresh and smell not good. I returned and complained, but the respond from the staff was not really concerning of what I experienced. We never had breakfast anymore there. the hotel is not really recommended. i will find another better hotel.

Very comfort stay at hotel... nice hotel at North Jakarta... near beach and recreation places...And the food very delicious not bad... just maybe sometimes entry ticket Ancol include cost to stay at Hotel...

I stayed with my family for one night and everything went fine, the service is good, staff are very friendly and attentive. The room was big and were upgrade from garden view to swim pool view. It is well located if you are interested in the atteactions inside Ancol area.

1.Indulging the taste of breakfast with a wide variety of menu. 2.Love the room with ocean view 3.Suggest to offer welcome drink like juices other than coffee only 4.Bed Sheet and Bath Towel almost worn out. Look tired 5.Bed Sheet and Bath Towel almost worn out. Look tired 4.

The hotel is good. I got an accident when i parked the car at the car park inside the hotel. There is a big tree inside the car park and it is not straight tree. When i parked the car my car hit the tree because at night was very dark. no body thing there is a leaning tree. I have informed the reception

the new interior is great, love the room so much. The employees are nice, great hospitality. Sure want to come back. Breakfast needs to improve. But we love the pastries anyway. The garden/landscape nearby the restaurant patio's also need to be more manage, regarding there's a building that blocked the beach' view.

Mercure Convention Center Ancol Hotel, is a hotel located in Ancol tourist area, close to Ancol Marina Beach, Eco Park, Atlantis Water Aventures Ancol etc. Enough with walking can reach many areas in Ancol. Comfortable residence with good service from hotel staff and good food. suitable for family stays or business matters

Loved to stay at this hotel. Although this hotel located only 45 minutes from our house, my 2 sons always happy just to have short staycation at this hotel since they were 2 or 3 yo. This hotel has good swimming pool for kids and adults. Just to bad that it was under repair when we visit without any information for the officers. Breakfast is also very good with reasonable price for additional pax. My suggestion only for the linen and towels, I think its time for Mercure to change with the new ones, the colors is not white anymore and I feel not comfort with it.

I had long wanted to spend my long weekend in this only oceanside hotel in Jakarta. Surrounding activities and parks are beautiful, especially the Allianz Ecopark with many interesting animals. Staff service and their kind Indonesian hospitality were just great. Our Grand Deluxe Ocean Balcony room had just the view I was hoping for and lift location was conveniently near the restaurant. In case you would like to have a swimming pool view in addition to the ocean then you just ask for it. Only minor problem with room was the sound proofing as many rooms can be connected with each other for families and the sound isolation was not good. On the other hand it was fun to see soooou many families over the Chinese New Year weekend.Pool area is great and beautiful but as the location is by the ocean it is advisable to bring insect repellent with you there. Makes your life easier later.Sunda Kelapa restaurant was great for occasional dinners and always plentiful and versatile breakfasts. Excellent staff attention and care all the time. Nelayan bar offers impeccable service also including cakes and sandwiches to go in the evening. In Ancol you have also great selection of several types of restaurants to choose from during your stay.My best regards to excellent staff, keep up the good work!

lots of amenities, super friendly staff, and its all in one entertainment because it's in ancol, morning go to the beach, ride cable car, and goin back to swin at the hotel, then dinner at bandar jakarta. the only downside is, this hotel always full, so we rarely get late checkout

Almost all is the best, especially location for vacation, and swimming pool for kids. Except breakfast package taste is under expectation, and room with no bath tub.Choose wing and 4th floor or higher for good ocean view.

Thank you Isa, Ratih, Pras, The Chefs and others for your hospitality during our stayBeyond our expectationKeep the great servicesjust a little bit input, please provide bath soap or shampoo in pool area, it's not so expensive but give your guest more comfortable after playing in the pool

Great staff, good food, great location, value for money!!!! Very nice stay. I will stay again at this hotel next time I am in Jakarta. The staff was very friendly and helpful. The breakfast was good, both local and international dishes. The rooms are big, seaview, balcony and clean.

This is my second time to stay at this hotel since last year.The food is ok, but the quequeing and the staff is not well trained. The breakfast time was very crowded and We have to search for our own table before we can eat, we have to moving around and compete with other guest in order to get a table. There is no quequeing system, wherby the first come should be first serve. The bereakfast staff they told me to search my table by my own, i never treated like this in other accor hotels.Check in is also worst, it took me around 30 minutes in order to get my room. And i've mentioned in my booking that i want my twin bed to be set up in hollywood style, but when i get into the room my bed still not prepared yet, and they told us that there is no hollywood style in mercure ancol (how weird, i stayed there last year and checked in with the same room and i got my hollywood style set up at that time), the service room staff was very good and he deliver me a compliment drink as the apologize due to that matter.And the last thing, there was so many ants in my room, i stayed in grand deluxe room number 1058.Come on i know this is not a mercure standard you should can improve it