Pullman Melbourne On The Park 5 yıldız
Avis müşterileri puanı (ALL Puanlama) 4.5/5 366 görüş
Located opposite the iconic Melbourne Cricket Ground and sporting precinct.
Seven minute walk to Melbourne's bustling CBD.
Free Wi-Fi & 24-hour room service
Swimming pool, relaxation services, and fitness centre
International & local cuisine offered at restaurant and bars
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ALLSAFE onaylı otel
192 Wellington Parade
TULLAMARINE 24km / 14,91 mil mesafede
FLINDERS STREET 1km / 0,62 mil mesafede
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.
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New lease of life for the old girl
Tripadvisor puanı 5.0/5
BarryZi TripAdvisor onaylı yorum
The renovations to,thenPullman on the Park take the old girl and give her a new lease of life Rooms are very modern clean comfortable and functional Staff here are welcoming and polite. Special mention to the check in staff and also the Executive lounge person who made my stay welcoming
Dear Barry, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our Executive Lounge and Front Office teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one, to which we are looking forward to welcoming you back for. All the very best for 2022, please stay safe & healthy!
Disappointing service time and time again!
Tripadvisor puanı 2.0/5
Quest814679 TripAdvisor onaylı yorum
We've stayed at this hotel many times, but it has gone drastically down hill. Even though the rooms have been refurbished and look very nice, the service is simply appalling. I'm a Diamond member with Accor and frequent Accor hotels often. Membership benefits are generally recognised but not at this hotel. I had booked 3 rooms, one suite and 2 executive rooms, for my family and our parents, given it was Mothers Day on Sunday. I emailed the hotel in advance to advise that my husband and I would be arriving at 11am as we had a function to attend at the MCG, I requested an early check in for our suite so we could freshen up beforehand. I advised we did not require early access to either of the Executive rooms. On arrival our suite was the only room NOT ready. We left our bags with reception and left for the event. We returned around 5pm to find our bags had still not been delivered to our room. As we have access to the Executive Lounge, I had specifically booked executive rooms for our parents so we could all enjoy a quiet breakfast in the lounge and not in the noisy and unhygienic buffet in the restaurant downstairs (on our previous stay a bug had crawled out of my daughters pastry!!). We met a the lounge in the morning only to find it completely empty! No staff, no food and a coffee machine that didn't work. When I spoke with reception they told the lounge was not open for breakfast, but without any reason why! What is the point of paying for the Executive Room? It should be noted before booking that it is not available. And as a Diamond member, I received NO early check in, NO room upgrade (despite making a specific request for both) and the executive lounge was NOT available for breakfast. What is the point of being a loyal member?? This is not the first time our stay has been completely underwhelming, so it's definitely not a one off occurence. Despite the fabulous location, we will not be returning.
Dear Emily, Thank you for taking the time to tell us about your experience at Pullman Melbourne on the Park. I am sorry that your experience did not meet either your or our own expectations, the issues raised are of concern to me and our team and will be immediately addressed. Let me first take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Diamond Members. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be speaking with our Front Office Manager and Director of Food & Beverage this week regarding the feedback you have provided and a member of our team will be in contact to discuss this further with you. This is not the service level you should expect from our team here at Pullman Melbourne on the Park and I am deeply sorry that this was your experience on this recent stay with us. We do hope that you will give us the chance to improve upon this experience by staying with us again the next time you are in Melbourne. In the meantime, whilst I discuss your feedback with our senior leadership team I wish you the very best for the remainder of 2022, please stay safe & healthy.
Not recommend for this hotel
Tripadvisor puanı 3.0/5
Sordobi TripAdvisor onaylı yorum
We stayed this hotel for celebration our 8 years anniversary. Staff not really friendly and care. Room way too small. Had dinner at the restaurant and was order steak and steak super dry very disappointed. The good thing is the room was super clean
Dear Guest, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Thank you again for sharing your experience, please accept my apologies that our service levels weren't up to the standards you should come to expect. Rest assured this will be addressed with our team with their respective department managers.I will also share your feedback about your meal with our kitchen team to ensure they are quality checking meals coming out for our guests in the Cliveden dining room. On behalf of our team we wish you a Happy Anniversary and once again I am sorry that we didn't deliver a memorable experience for you on this occasion. This is not the standard you should come to expect from the Pullman team All the very best for 2022, please stay safe & healthy!
The rooms very clean and comfortable, the device was terrible
Tripadvisor puanı 3.0/5
uschulz99 TripAdvisor onaylı yorum
The restaurant staff was very inattentive and unhelpful even though the restaurant was empty. The reception staff was friendly but appeared to be unsure of their hotel and the services available. It was disappointing
Dear Guest Thank you for taking the time to tell us about your experience at Pullman Melbourne on the Park. I am sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will speak with our Front Office team as it is our expectation that they should be explaining all details and services available within the Hotel at any time requested during your stay. I will also share your feedback about the Cliveden Bar & Dining staff with our Director of Food & Beverage so she can review who was rostered on during that period and conduct follow-up discussions with them as we strive to create positive, memorable dining experiences for all guests within our Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. All the very best for the remainder of 2022, please stay safe & healthy.
Michael H - stay 27/03/22 to 28/03/22
Tripadvisor puanı 4.0/5
X1656RNmichaelh TripAdvisor onaylı yorum
Renovated room was very clean and modern, the only issue I found was the placement of the toilet roll, very difficult to access,could have been placed in a more easily accessable position? Overall the stay was enjoyable and the location is easy walking distance to the MCG and the city.
Dear Michael, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback following our recent room renovation upgrade project. I take on board your feedback about the placement of the Toilet Roll holder, this is something we will look at to see if this can be re-positioned to a more convenient location within the bathroom. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy!
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