Hôtel Mercure Bridgwater 4 étoiles

Note Avis clients (Note ALL) 4.4/5 974 avis

Hôtel Mercure Bridgwater - Image 1
Hôtel Mercure Bridgwater - Image 2
Hôtel Mercure Bridgwater - Image 3
Hôtel Mercure Bridgwater - Image 4


Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Stationnement sur place disponible (réservation non requise, frais de 10 £ par nuit)

  • Restaurant Marco Pierre White Steakhouse sur place

  • 2 salles de réunion pouvant accueillir jusqu'à 40 personnes

  • Animaux de compagnie bienvenus dans nos chambres Supérieure avec lit King Et Twin

  • Recharge de voiture électrique disponible 4 chargeurs 22w et 1 chargeur 50w

Nos hébergements

Localisation de l'hôtel

Hôtel Mercure Bridgwater

56 66 Eastover

GPS:51.128882, -2.997712

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre


Etabli au sein de l'hôtel, le Marco Pierre White Steakhouse Bar and Grill a tout pour devenir l'une des tables préférées de la région pour les gourmets à la recherche d'un soupçon de luxe. Le meilleur des produits frais de saison, servis sans prétention.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  974 avis

Note TripAdvisor  4.0/5  304 avis

Certificat d'excellence 2023

Great hotel, friendly staff

Note TripAdvisor 5.0/5

gmcj8 Avis TripAdvisor

We stay often at the Mercure when visiting family so about time we wrote a review! Staff at reception and throughout hotel are always friendly, welcoming and helpful. Great that the EV chargers are now installed. Room and beds comfortable, having choice of 2 pillows good, and having the chairs and table a bonus, one room was missing a table once but think that was a one off. Thank you to cleaning staff, room & bathrooms have always been spotless. We appreciate having the fridge and complementary waters a really nice touch. Bathroom good though I personally always miss a bath! The one issue has been the leaking that happens from the bottom of shower onto the floor and reaches the carpet area of the room - even when being ultra careful with shower. I have fed this back to staff so hopefully it can be sorted, it’s happened in more than one room. It would also be great to have more gluten free, veggie and healthy options for room service and lunches. Thanks to all and look forward to our next stay.

Dear GMCJ8, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff helpful and friendly and that you have found the hotel cleanliness to be of a good standard during you visits. I was even more pleased to learn that our EV chargers were useful for you as it was quite a challenge getting these installed. We also appreciate the feedback regarding our room amenities, and apologise if a table was missing in one of your rooms. Regarding the gluten free options please feel free to discuss this with the team next time you visit as many of the dishes can be amended to make them gluten free. We hope that you continue to use us next time you visit family in the area. Thank you once again for your feedback! Sincerely Damian Kaye General Manager

Nice building, shame about the service

Note TripAdvisor 2.0/5

Richard C Avis TripAdvisor

The Mercure is one of, if not Bridgwater's nicest (and more expensive) hotels. The rooms are great but sad to report it's a place where the service currently doesn't match the building. Stayed for 3 nights. Was asked whether I wanted the room servicing daily. (This is a throw back to COVID and I don't understand why hotels still use that as an excuse for not assuming a daily service TBH). I said I'd like it serviced daily (not new towels - just clean tea/coffee cups and and supplies and a made bed would be nice. It wasn't serviced on the first day so I mentioned it to reception who apologised and said it would be serviced the following day but it wasn't. Another apology made but no explanation and no housekeeping available once I got back to my room. I know it's a first world problem but this is purporting to be a first world hotel. Better service is available at the Premier Inn up the road sadly.

Dear Richard C, Thank you for taking the time to leave us a review about your stay. We are so sorry to hear that our service was not up to your expectations. We aim to provide the best experience for all of our guests and we appreciate your feedback as it helps us to become better. At Mercure Bridgwater Hotel, we strive to create a comfortable atmosphere with attentive service and modern amenities that make our hotel truly special. We offer flexible room servicing as many guests don't want their room serviced daily and our reward members benefit from additional points if they deffer service in recognition of the reduced linen etc that helps contribute to our carbon reduction goals. I'm sorry if you preference wasn't correctly communicated between Reception and Housekeeping. I hope you will give us another chance in the future to ensure that we meet all of your expectations. Thank you for staying with us we hope that you will consider staying next time you are in Bridgwater. Sincerely Damian Kaye General Manager

Ideally placed for the Carnival and accessibility.

Note TripAdvisor 4.0/5

Skippy50 En couple - Avis TripAdvisor

A very comfortable room on the Carnival route, so perfect for our stay. We booked a three night package since we were told this was the only option, However, we spoke with other residents who only stayed two nights, so some mixed messages. We were very satisfied with the room and it was serviced every day, but we found toe nail clippings, bits of crisps and nuts behind the side tables (I lost an item and had to move things to find it) and edges of the carpet, below the curtains and shelves in the bathroom needed more attention. Doesn’t the housekeep make random and regular checks? I did report this to reception. That said, the hotel was extremely busy but staff were helpful and attentive, particularly leading up to the Carnival, with recommended tickets for the stands and road closures etc. . A short walk to the centre of Bridgwater and with a bank of car chargers which made our stay that much easier. Recommended.

Dear Skippy50, Thank you for your feedback regarding your recent stay at the Mercure Bridgwater Hotel. We are delighted that you found our hotel to be ideally located and comfortable for the Carnival. We appreciate your comment about our helpful and attentive staff, particularly with regards to road closures and ticket information leading up to the event. We regret to hear that you encountered some issues during your stay. Rest assured that we take all guest feedback seriously and will ensure that these areas of concern are addressed in an effort to enhance the guest experience in the future. I apologise if there was some confusion between 2 and 3 night stays, it should always have been a 2 night stay over carnival so we will try and ensure whatever system showed 3 nights is correct next year. Thank you again for sharing your thoughts with us and we hope you will consider giving us another opportunity when your travels bring you back to our area. Sincerely Damian Kaye General Manager

A comfortable and clean hotel but the restaurant staff and toilets let it down.

Note TripAdvisor 3.0/5

love-a-weekend En couple - Avis TripAdvisor

A comfortable and mostly clean hotel but the restaurant staff and toilets let it down. The reception, housekeeping, night staff and the bar staff were friendly and nice, shout out to the great, friendly and competent Canadian barman. We had a drink when we arrived and I asked the tall gent in the restaurant (maybe the manager or supervisor?) for a menu to have a look at and I was laughed at (was not impressed) and was told if I hadn’t booked already then I’d have very little chance to eat there, which is completely understandable yet still frustrating as a guest of the hotel. Yet every time we were in the bar (which was quite often over our 2 night stay) the restaurant was completely empty. It felt as though the staff didn’t want the restaurant to be busy and so turned people away to give them an easy life. The room was nice, small but more than adequate, the bed was comfortable and the shower was good. The toilets… the public toilets downstairs (for reception, bar and restaurant) were not checked regularly enough, no toilet paper, 2 ladies toilets out of use throughout stay and the men’s cubicle was blocked full of toilet waste throughout the whole stay and men just kept going on top of the waste, making a poo mountain! It was revolting, a health risk and certainly not what we expect from a Mercure!! The toilet in the bedroom also blocked while we were there, so I think the whole hotel has inadequate plumbing and this needs to be addressed, the housekeeper said it happens all the time. The hotel is centrally situated in Bridgwater with a open public carpark to the back with around 60-80 spaces, there is no height restriction but you do have to pay to park here overnight (pay at reception). The cooked breakfast items were cold on both days, and there was nothing to advertise that there was an option for freshly cooked poached eggs or anything else that had to offer. This morning when we went for breakfast no one was standing to greet the guests so we walked into the restaurant and was asked our room number by a scowling and unfriendly lady in black. The coffee was horrendous and undrinkable from a coffee machine and we had to go to a cafe up the road for a fresh coffee. There are a few cafes on the same street offering cheaper, fresh, tastier breakfasts with a good coffee so consider this rather than spending money on a cold breakfast with very unfriendly staff.

Dear "Love a weekend away", Thank you for taking the time to share your experience at the Mercure Bridgwater Hotel. We are so pleased to hear that you found our hotel comfortable and mostly clean, and were pleased with the helpfulness of our reception, housekeeping, night staff and bar staff. We are sorry that your visit was not up to the standard of service we strive for, your feedback has been shared with our team members so that we can address these issues moving forward. We understand your frustration regarding your difficulty in booking a table in the restaurant, and it is unfortunate that it impacted your stay here at Mercure Bridgwater Hotel. We cannot speak for the restaurant traffic when you visited but we do aim to make sure all guests have access to all of our amenities during their stay with us which is why we sent a pre-stay email with lots of information regarding the carnival weekend and how that would effect the service and timing of things over the weekend.. We apologise that there were issues with both public toilets not being checked regularly enough or having adequate supplies of toilet paper, we take this seriously and I have asked the Housekeeping manager to investigate this with the cleaner we had on duty in the evening as we expected the public to make use of our toilets during the carnival and thought we had planned for this. Once again, thank you for taking the time to share this constructive feedback with us – it is essential to helping us make improvements. We hope you will consider visiting us again in future so that we may have another opportunity to deliver a better experience for you. Sincerely Damian Kaye General Manager

Bon séjour

Note Avis clients 4.5/5

Anonyme Professionnel - Avis confirmés ALL

Tout s est bien passé

Cher C., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Bridgwater Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Damian Kaye General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 272 avis 7.6/10 Site
  • 703 avis 8.2/10 Chambre
  • 652 avis 8.1/10 Service
  • 7 avis 8.6/10 Internet
  • 317 avis 7.3/10 Propreté
  • 239 avis 6.9/10 Petit déjeuner
  • 164 avis 4.4/10 Qualité/prix
  • 138 avis 9.4/10 Ambiance

Dispensé par Trustyou

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