Mercure Cardiff North Hotel 4 étoiles

Note Avis clients (Note ALL) 4.1/5 355 avis

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Mercure Cardiff North Hotel - Image 1
Mercure Cardiff North Hotel - Image 2
Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF Cardiff, Royaume-Uni

Description

Les plus de l'hôtel

  • Parking sur place

  • Animaux de compagnie acceptés

  • Salle de sport

  • Salles pour réunions et événements

  • Espace bar avec chaînes sportives

Nos hébergements

Localisation de l'hôtel

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF Cardiff
Royaume-Uni

GPS:51.508327, -3.147213

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

RBG RESTAURANT

Découvrez une variété de plats d'inspiration locale au restaurant The Bay. Inspiré de l'historique quartier des docks Tiger Bay, vous découvrirez un menu savoureux composé de steaks, burgers et pizzas.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  355 avis

Note TripAdvisor  4.0/5  289 avis

Great find

Note TripAdvisor 4.0/5

Maps00415584159 En famille - Avis TripAdvisor

Great value hotel, not far from central Cardiff. Great facilities, rooms very spacious with nice decor. Restaurant was serving hot food and table service was great, especially from our waiter Panchi who was friendly, helpful and welcoming. Reception area seemed a little strange, no the usual but staff friendly.

Dear Guest, Thank you for the time you have taken to write a review. We are delighted that you found our hotel to be of great value and conveniently located near central Cardiff. Our team takes pride in offering well-appointed facilities and spacious rooms with vibrant, contemporary decor, which we are pleased you enjoyed. It is also wonderful to hear that the culinary delights and service at our RGB Restaurant met your expectations, with Panchi's hospitality leaving a lasting impression. Although the reception area's design may not be traditional, we are glad that the warmth and friendliness of our staff resonated with you. It would be a pleasure to welcome you again. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Don't bother

Note TripAdvisor 3.0/5

MONTY1240 Avis TripAdvisor

Nice bed, comfortable. Room was badly lit and the only really usable mirror was in the bathroom, yards away from any power points. The lock on the door was almost unusable and had been forced open before as the damaged door frame showed. The extractor fan in the bathroom made it hard to hold a conversation in the room. This was all reported to reception in person,( nobody answered the phone)but the receptionist could not understand English and nothing at all was done about any of the issues. Breakfast was slow and pretty much tasteless, choices were limited and poorly cooked eggs, hard , watery. Gave up waiting for some items. Rubbish really. All in all really poor show all around.

Dear Monty, Thank you for taking the time to share your feedback. We are pleased that you found the bed comfortable during your stay, as we aim to provide a restful experience with our high-quality bedding options. However, we regret to hear about the lighting issues and the inconvenience caused by the bathroom mirror placement. The safety and functionality of our facilities are paramount, and we are concerned to learn about the door lock and extractor fan. We're continuously working to improve our facilities and provide the best possible experience for our guests. We are also sorry to hear that your interaction with our reception team was not up to our usual high standards and we will follow up on this with our team. Furthermore, we apologise that the breakfast did not meet your expectations. We take pride in our breakfast offerings and are disappointed to learn that it fell short. We hope to welcome you back. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Mercure

Note TripAdvisor 4.0/5

Taran L Professionnel - Avis TripAdvisor

Not a bad hotel. But rooms are dusty, drain are blocked, shower trays like pools Exceptional services by restaurant staff especially Panchi, Kamal. Food takes longer than normal(an hour). Salmon is too expensive for the size get given for dinner.

Dear Taran, Thank you for your detailed feedback. We are delighted that you found our restaurant staff to be exceptional, with special mentions for Panchi and Kamal, who strive to provide memorable dining experiences for our guests. However, we regret to hear about the issues you experienced with room cleanliness, drainage and shower facilities. We understand that these aspects are crucial for a comfortable stay and our we will be having our maintenance team look into the issues reported. We are also sorry to learn that the waiting time for your food was not satisfactory and that the salmon did not meet your value expectations. Our goal is to provide not only great service but also excellent value and we will certainly review our offerings in light of your comments. We look forward to the pleasure of welcoming you for a more enjoyable stay in the future. Kind regards, Atanas Mladenov, Front Office Manager

Great Location and Comfortable Stay

Note TripAdvisor 5.0/5

Jabin A Avis TripAdvisor

Great Location and Comfortable Stay Stayed at Mercure Cardiff and enjoyed the central location, perfect for exploring the city. The room was clean, modern, and cozy, though a bit noisy at times. Staff were friendly and helpful, and breakfast had a good variety of options. Overall, a pleasant experience!

Dear Jabin, Thank you for taking the time to review your stay. We are delighted that you found the room to be clean, modern and comfortable and that you were satisfied with the variety of options available at our breakfast buffet. Our staff takes great pride in offering warm and helpful service and it's gratifying to know that this contributed to your enjoyable experience. However, we regret to hear that you experienced some disturbances during your stay. We understand the importance of a peaceful environment and apologise for any inconvenience you may have encountered. We strive to ensure the quiet enjoyment of all our guests and we will continue to work on minimising any potential noise disruptions. Nonetheless, we are pleased that the central location of our hotel added value to your visit, allowing you to easily explore the vibrant city of Cardiff. Our situation, close to major business parks and tourist attractions like Cardiff Castle and Cardiff Golf Club, is indeed one of the highlights for many of our guests. We hope to welcome you back in the future for an even more pleasant stay. Kind regards, Atanas Mladenov, Front Office Manager

Not a very warm friendly welcome

Note TripAdvisor 3.0/5

nickyb422 Avis TripAdvisor

We arrived on Friday afternoon, and weee surprised to find a work desk as we walked through the door instead of a proper reception. We didn't get the warmest or friendliest of welcomes by the lady stood there sadly. She barely looked up at first, then we were given our key but no information about where anything was in the hotel and information about breakfast. The room was ok, stains on the carpet but otherwise clean and roomy. No wardrobe surprisingly. The food at breakfast was fine, but waited a while to be seated, no staff, so gave up and sat ourselves down. Two members of staff on duty, one of which was very polite and helpful. To be honest it was a very disappointing experience for a 4 star hotel. We have had far far warmer welcomes and experiences at Premier Inns

Dear Nicky, Thank you for taking the time to share your opinion of your stay at our hotel. We are delighted that the size of the room provided a comfortable environment for your stay, as we strive to offer spacious accommodations for our guests. However, we are saddened to hear that your initial reception was not as warm and informative as we aim for it to be. The first impression is crucial and we apologise for not providing you with the level of service you deserved upon arrival. Moreover, we regret any oversight regarding a wardrobe in your room; our rooms typically feature a wardrobe or closet for our guests' convenience. Concerning the breakfast service, we understand the frustration of waiting to be seated and are reviewing our staffing during these times to ensure prompt and attentive service. Furthermore, we take comments about the cleanliness of our facilities very seriously and we apologise for any stains found on the carpet. Nonetheless, it is gratifying to know that you encountered polite and helpful staff during your visit. Our team is committed to providing excellent service and we appreciate you recognising their efforts. We also take pride in our breakfast offerings, which include a variety of options in a buffet setting and we are pleased that you found the food to be satisfactory. We hope to welcome you back in the future. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 612 avis 7.5/10 Site
  • 1 388 avis 7.3/10 Chambre
  • 995 avis 7.6/10 Service
  • 24 avis 7.4/10 Internet
  • 815 avis 7.2/10 Confort
  • 618 avis 6.8/10 Propreté
  • 413 avis 6.8/10 Petit déjeuner
  • 401 avis 6/10 Qualité/prix

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