Cardiff North Hotel By AccorHotels 4 étoiles

Dear Jordan, Thank you for sharing your experience with us. We're delighted to hear that your extended stay was a pleasant one and that the cleanliness and comfort of our rooms met your expectations. It's wonderful to know that our staff, particularly Moses and Saidur, provided you with excellent service and added enjoyment to your evenings. We appreciate your compliments on our culinary offerings, and we're glad that the quality of the food was to your satisfaction. We acknowledge your feedback regarding the wait times for food on some nights and the desire for more variety on our menu. Your insights are valuable and will be considered as we strive to enhance our guest experience. Additionally, we take note of your comments about the gym equipment. While we offer a compact fitness area for our guests, we understand the importance of maintaining and updating our facilities and will look into making improvements where possible. We look forward to seeing you again in the future. Kind regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Dear Petercr, Thank you for this positive review of your stay. We're thrilled to hear that your dining experience was exceptional, with the burger prepared to perfection and a wide variety of choices at breakfast. It's wonderful to know that our team, especially Panchi, provided outstanding service and contributed positively to your week. Your kind words are greatly appreciated and serve as a testament to our commitment to guest satisfaction. We're also glad to hear that our friendly staff made a lasting impression. We take pride in offering a comfortable and welcoming environment for all our guests, including their furry companions. It's always our aim to ensure every aspect of your stay is enjoyable, from the quality of our meals to the attentiveness of our service. We hope to welcome you back. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed the food and found our restaurant staff, especially Panchi, Greshani, and Yogrendra, to be attentive and helpful. Our team takes pride in providing exceptional service to our guests. It's great to know that you found our rooms comfortable and appreciated the good reading lights. We're also pleased that you enjoyed the powerful and hot rainfall shower, as well as the fluffy bathrobes provided in the room. We look forward to welcoming you back on a future occasion. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Dear Guest, Thank you for this review about your recent stay. We are pleased to hear that you enjoyed the quality of our food during your stay. Our team strives to provide a variety of delicious menu options for our guests. We apologize for the inconvenience you experienced with the staffing levels and maintenance issues. We understand that waiting for your meal and reception assistance can be frustrating, and we will address these concerns with our team to ensure better service in the future. Regarding the bathroom light issue, we appreciate your patience and will make sure to investigate and resolve the problem promptly. We also acknowledge the inconvenience with the room access cards and will look into improving their reliability. Our hotel is committed to providing a comfortable and enjoyable experience for our guests, and we will use your feedback to make improvements. We hope you will return for an improved experience in the future. Kind regards,