Xin Chào Mrs. Myeonghee S., Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our convenient location, the two swimming pools, and our breakfast offerings during your stay. It is especially rewarding to hear that our Heartists made a positive impression through their warm smiles and friendly service. Creating a welcoming and comfortable atmosphere for our guests is always our priority. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Mrs. Jiyeon J., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and the overall facilities at Novotel Phu Quoc Resort. At the same time, we sincerely regret to learn that your check-in experience did not meet your expectations. Please accept our apologies for any inconvenience caused. We greatly value your feedback, as it helps us better understand our guests' experiences and identify areas where we can improve. Our Heartists strive to provide a superior service experience for every customer, and your comments have been shared with the relevant team for review. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Mrs. Arang P., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the overall services and facilities at Novotel Phu Quoc Resort. We also appreciate your valuable comments regarding the family room setup. We understand your concerns about the bunk bed safety rails and the comfort of young children during their stay. Your feedback is important to us and has been shared with the relevant team for review as we continuously seek ways to enhance the experience of families staying with us. It is always a pleasure to receive feedback from our guests. Thank you for bringing this matter to our attention while also recognizing the positive aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Mr. Jeonghoon p., Thank you for sharing your feedback with us. We are delighted to know that you had a pleasant stay at Novotel Phu Quoc Resort. At the same time, please accept our sincere apologies that our breakfast experience did not fully meet your expectations. We appreciate your comments, as they help us better understand our guests' preferences and identify areas for improvement. Your feedback has been shared with our culinary team for review as we continuously strive to enhance the quality and variety of our offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Dear Eun J. K., Thank you for sharing your feedback about your stay at Novotel Phu Quoc Resort. We sincerely regret that noise disturbed your sleep. Hearing luggage being wheeled along the corridor, footsteps from above, and conversations throughout the night must have been frustrating. Please accept our sincere apologies for the disruption to your rest, an essential part of a comfortable stay. Your comments will be shared with our Front Office and Engineering teams to review how we can better manage overnight disturbances and assess the sound insulation concerns you raised. We also appreciate your feedback on the breakfast selection, particularly your suggestion to include more seafood options, such as boiled shrimp and squid. Our culinary team will consider these suggestions when reviewing the buffet offering. Despite these shortcomings, we are grateful for your generous recognition of our location, cleanliness, and service. Your special praise for all our Reception colleagues will be a meaningful encouragement to the team. We hope to have the opportunity to welcome you back and provide the restful, enjoyable experience you should expect from us. Warm regards, Nguyen Quoc Thanh Duty Manager Novotel Phu Quoc Resort

Dear Jaekyun Y., Thank you for your perfect rating and for sharing such a thoughtful review of Novotel Phu Quoc Resort. We are delighted that your family enjoyed a comfortable stay in our Deluxe Bungalow. It is wonderful to know that the spacious room and large bed provided a relaxing retreat, while our convenient location made it easy for you to explore the nearby market and restaurants. Your compliments about our colleagues’ prompt and friendly assistance are especially appreciated. We will gladly share your feedback with the team, whose thoughtful care helps make each stay more enjoyable. Thank you also for being a member of ALL – Accor Live Limitless. We look forward to welcoming you and your family back for another restful holiday and more memorable moments on Phu Quoc Island. Warm regards, Nguyen Quoc Thanh Duty Manager Novotel Phu Quoc Resort

Xin Chào Mr. Doowon L., Thank you for taking the time to share your feedback with us. We are delighted to know that you had an overall satisfying stay. It is always a pleasure to receive positive feedback, and we truly appreciate your recognition of our efforts. At the same time, we value your constructive comments, as they help us identify opportunities to further improve our services and facilities. Please rest assured that your feedback has been shared with the relevant teams for review. Thank you again for sharing your experience. Your feedback is important to us and motivates our team to continuously enhance the guest experience. We hope to have the pleasure of welcoming you back again soon. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Ms. Juhyeon Y., Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an enjoyable stay and appreciated the service provided by our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering memorable experiences to our guests. At the same time, we appreciate your feedback regarding the swimming pool. Please rest assured that your comments have been shared with the relevant team for review as we continuously strive to improve our facilities and services. Thank you once again for your valuable feedback and for your willingness to return. We look forward to welcoming you back for another pleasant stay in the future. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Ms. Junghwa L., Thank you for your feedback following your stay at Novotel Phu Quoc Resort. It is with great pleasure that we receive your compliments. We are happy to pass on your positive appreciation to our entire team. Your satisfaction is the best reward for our Heartists who work every day to provide you with impeccable service. Thank you for your recommendation, and we hope to have the pleasure of welcoming you again soon. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin chào Mr/Ms. Kang S. K., Thank you for taking the time to share your feedback with us. We are delighted to know that you had a pleasant stay at our resort. Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering memorable experiences to our guests. Thank you once again for choosing Novotel Phu Quoc Resort. We look forward to welcoming you back in the near future. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Dear Ms. C., Thank you for taking the time to share your thoughtful feedback and for choosing Novotel Phu Quoc Resort for your family holiday. We also appreciate your loyalty as a member of ALL – Accor Live Limitless. We are delighted that you enjoyed our convenient location, the nearby shops and restaurants, as well as our beach and two swimming pools. Thank you also for acknowledging the friendly service provided by our breakfast team. However, please accept our sincere apologies for the discomfort caused by the temperature in our lobby and for the lack of warmth you experienced when approaching our Reception team. A welcoming manner and attentive assistance should be present in every interaction, and we regret that this was not consistently reflected during your stay. We will address your comments with our Front Office leaders to reinforce these service expectations and review how we can improve comfort in the reception area. We are also sorry that the size and cooling performance of the in-room refrigerator did not meet your needs, and that you noticed staining on the bathroom blind. These concerns will be reviewed with our Engineering and Housekeeping teams, with particular attention to appliance performance and the condition of bathroom fittings. Your suggestion to provide a printed notice about the foam party at check-in is much appreciated. We will review this with our Front Office and Recreation teams to help guests receive timely information and make the most of our activities. We would be delighted to welcome you and your family back for a more comfortable and enjoyable stay. Should you plan another visit to Phu Quoc, please feel welcome to contact us directly so that we may give your arrangements our personal attention. Yours sincerely, Nguyen Quoc Thanh Duty Manager Novotel Phu Quoc Resort

Dear Ms. n., Thank you for sharing your feedback following your family’s stay at Novotel Phu Quoc Resort. We sincerely appreciate your continued loyalty as a Gold member of ALL – Accor Live Limitless. While we are pleased that you appreciated our Reception team, we are sorry that the same warmth and attentiveness were not consistently reflected in your interactions with other colleagues. Please accept our sincere apologies for the disappointment this caused. You and your family should feel welcomed and thoughtfully cared for throughout your stay, wherever you are within the resort. We will review your comments with our department leaders and reinforce the importance of friendly, proactive service across all teams. We also acknowledge your feedback regarding the ease of accessing our Wi-Fi and will ask our IT team to review the connection process and identify opportunities to make it more convenient. Thank you for your positive recognition of our cleanliness and departure experience. We are also pleased that your welcome drink exceeded expectations and that the welcome amenity and room upgrade met your expectations. Nevertheless, we recognise that these positive aspects did not make your overall stay as rewarding as you had hoped. We would be honoured to welcome you and your family back and have the opportunity to restore your confidence in our hospitality. Should you plan another visit to Phu Quoc, please feel welcome to contact me directly. I would be delighted to personally coordinate your arrangements with our team and give particular attention to your preferences. Yours sincerely, Nguyen Quoc Thanh Duty Manager Novotel Phu Quoc Resort

Xin Chào, Warm greetings from Novotel Phu Quoc Resort. Thank you for sharing your feedback with us. We are sorry to learn that your stay did not meet your expectations, particularly regarding the cleanliness and drainage concerns in the room. Please accept our sincere apologies for the inconvenience caused. However, we would also like to respectfully clarify that the room was not knowingly assigned with the issues mentioned. Had these concerns been identified prior to your arrival, the room would not have been released for guest occupancy. Once the matter was brought to our attention, our team followed up accordingly to provide assistance. Regarding the room upgrade, upgrades are subject to room availability and applicable booking or membership benefits, and therefore cannot always be guaranteed. We sincerely value your feedback and have shared your comments with the relevant teams for further review. We hope to have another opportunity to welcome you back and provide you with a more seamless and comfortable experience. Warm regards, Hang Nguyen(Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào, Warm greetings from Novotel Phu Quoc Resort. Thank you very much for your kind feedback. We are delighted to know that you appreciated the cleanliness of our resort and the friendliness of our team. Your encouraging words are truly appreciated and will be shared with our colleagues as a wonderful motivation. We look forward to welcoming you back to Novotel Phu Quoc Resort for another enjoyable stay. Warm regards, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào, Warm greetings from Novotel Phu Quoc Resort. Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our convenient location, the cleanliness of our facilities, and most importantly, the warm and friendly service provided by our team. Your kind words are a wonderful encouragement to all of us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Novotel Phu Quoc Resort for another relaxing and memorable stay. Warm regards, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Xin Chào Mr. y., Warm greetings from Novotel Phu Quoc Resort, on the beautiful island of Phu Quoc. Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that certain aspects of your experience did not fully meet your expectations, particularly regarding communication with our team and the level of warmth you experienced during your interactions. Genuine hospitality and attentive service are at the heart of what we strive to deliver, and your comments have been shared with our Front Office team as an important reminder to remain approachable, welcoming, and proactive in every guest interaction. We are also sorry for the inconvenience caused by the malfunctioning shower, especially as the issue occurred late in the evening when you should have been able to relax comfortably. Our Engineering team has been informed to ensure the matter is properly followed up. Please be assured that your feedback is valuable to us and will be used constructively as we continue to strengthen both our service delivery and room maintenance standards. Thank you once again for bringing these matters to our attention. We sincerely hope to have another opportunity to welcome you back to Novotel Phu Quoc Resort and provide you with a smoother and more enjoyable experience. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào, Warm greetings from Novotel Phu Quoc Resort, on the beautiful island of Phu Quoc! Thank you for taking the time to share your experience with us. We sincerely apologize for the extended waiting time during your check-in and for the unpleasant odor you experienced with the bedding. We understand how these details can affect the comfort and overall impression of your stay. Your comments have been shared with our Front Office and Housekeeping teams for careful review and improvement. On a positive note, we are pleased to know that you enjoyed our private beach and swimming pools, and we hope these moments added some enjoyment to your time with us. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back to Novotel Phu Quoc Resort and provide you with a smoother, more comfortable, and memorable experience on your next visit. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin Chào, Warm greetings from Novotel Phu Quoc Resort, on the beautiful island of Phu Quoc! Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that Novotel Phu Quoc Resort has become one of your favorite hotels. It is especially rewarding to hear that you appreciated the friendliness of our team, enjoyed our dining offerings, and found both the quality and value to your satisfaction. We are also pleased that our convenient location, with the nearby Sonasea area and its variety of shops and amenities, made your stay even more enjoyable. Your continued appreciation means a great deal to our entire team and is one of the most meaningful compliments we could receive. Thank you once again for your trust and support. We sincerely look forward to welcoming you back to Novotel Phu Quoc Resort for another wonderful stay in the near future. Warm regards, Jimmy Nguyen(Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort

Xin chào, Thank you very much for taking the time to share your positive feedback following your stay at Novotel Phu Quoc Resort. We are delighted to know that you were satisfied with the cleanliness of our resort and, most importantly, the warm and friendly service provided by our team. Your kind recognition is truly appreciated and serves as a wonderful encouragement to all of us. Thank you once again for choosing Novotel Phu Quoc Resort. We sincerely look forward to welcoming you back for another pleasant and memorable stay in Phu Quoc. Warm regards, Jimmy Nguyen (Mr.) Assistant Front Office Manager Novotel Phu Quoc Resort