프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor 5성

고객 평점 (ALL 평가) 4.6/5 848 리뷰

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프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor - Image 1
프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor - Image 2
프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor - Image 3
프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor - Image 4
Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, 베트남

호텔설명

호텔 추가 정보

  • 아름다운 켐 해변에 자리 잡은 세련된 푸꾸옥 리조트

  • 752개의 객실과 스위트룸(7개의 빌라 포함)으로 구성되어 있으며, 다양한 숙박 시설을 통해 모든 요구를 충족시킵니다.

  • 선셋 타운과 선 월드 혼 탐 케이블카 역에서 10분 거리

  • 푸꾸옥 국제공항에서 25분 거리

  • 가족 친화적인 인피니티 풀 & 모든 연령대를 위한 워터 슬라이드

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호텔 위치

프리미어 레지던스 푸꾸옥 에메랄드 베이 매니지드 바이 Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
베트남

GPS:10.035024, 104.027621

전화
팩스 +84 297 3927 778

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  848 리뷰

TripAdvisor 평가  4.6/5  1,094 리뷰

2025으뜸 시설

Not worthy of a 5-star rating

트립어드바이저 평점 1.0/5

Josh W TripAdvisor 인증 리뷰

I genuinely cannot understand how Premier Residences Phu Quoc is rated as a 5-star hotel. Nothing about the experience compares favourably with other 5-star properties I’ve stayed in. As a Platinum member, where the expectation is that service should go above and beyond, it was even more disappointing to see the basics handled so poorly. Communication prior to arrival was weak. I contacted the hotel twice regarding scuba diving, which is listed on their website. The first response didn’t properly answer my question, and the second enquiry was ignored entirely. The airport transfer was significantly late, with no communication, explanation or apology. When I followed up via the hotel’s WhatsApp number, I was again ignored. To make matters worse, the taxi driver attempted to sell me his own services for the rest of my trip despite already being late. Check-in was chaotic and extremely inefficient. Each check-in appeared to take around 15 minutes, which felt excessive and poorly managed - again surprising given Platinum status is meant to offer a smoother arrival experience. The room itself was very basic with a poor layout. The bed was extremely uncomfortable - two single beds pushed together with multiple mattress topper sections, creating an uneven sleeping surface. For a “suite”, this was not what I expected. The balcony also lacked a deckchair, which feels like a very basic expectation at this level. Breakfast was okay at best. There were fresh cooking stations, which were fine, but much of the food was very basic. The overall experience felt chaotic, more like a conveyor belt than a relaxed 5-star breakfast. The pool area was okay, but there were not enough sunbeds for the number of guests. Many were left unused for hours with towels on them - something that could easily be better managed. The adults-only pool consistently had children in it, suggesting poor enforcement or unclear signage. Beach sunbeds were also tightly packed, and on multiple occasions none were available, resulting in me paying for a sunbed at a nearby beach restaurant instead. The staff didn’t do anything overtly wrong, but the service felt very transactional. There is clearly an opportunity for better training around guest experience. The one exception was the gentleman who showed me to my room - he was polite and welcoming. Finally, I was woken by a phone call from the spa after 10pm. I hadn’t used the spa at all and still don’t know why they called - contacting guests at that time without clear reason is completely unacceptable. Overall, this hotel falls well short of 5-star standards. For Platinum members in particular, this experience was disappointing and did not come close to the level of recognition or service promised. I would not recommend staying here at this price point.

Poor staff

트립어드바이저 평점 2.0/5

vb2626 TripAdvisor 인증 리뷰

Still staying with a night left to go. Check in was an ok experience, after being told to wait 10 minutes so I could go with my bags rather than the bags coming to my room afterwards. E block where the king rooms are located is very old and rooms have alot of wear and tear and would be a 3/4 star at best. The vast majority of the staff cannot speak English and rely on Google Translate. Speaking of staff, they are very understaffed and they look quite miserable. Breakfast is just absolute chaos. Anybody can walk in here and take a seat and sit down. Every staff member hee is just filling up food. No greeting from anybody and they actually just barge past you yo get to where they are going. Nobody asks you about allergies either. Coffee and juices taste very cheap and are of poor quality. Food is OK. There are simply not enough loungers around the pool and beachside, and it involves a morning run to get one, if that's your thing. The food and drink prices here compared to the rest Vitenam is very expensive. Many people get food and drink from across the road and bring it in. Foam party and kids car racing all chargeable. Half of the pool area closed for some reason and no explanation. The place is not what quite what it seems on the photos. Save your money and book elsewhere in this island. Glad we are only here for 3 nights.

So wonderful I immediately make plans to return, and did.

트립어드바이저 평점 5.0/5

Mickemousebad TripAdvisor 인증 리뷰

I am back. So this review comes ONE FULL YEAR LATE. We visited early Dec 2024 and was just blown away by the lovely hotel. Rooms, clean, spacious and decent. Only grib I have is the noisy air-conditioning unit outside the balcony which was very loud In room service food was amazing and reasonably price All the staff we encounted were very professional, helpful, patient and friendly. They made the experience even more pleasant Pool was spacious and playful for all age and sizes. The highlight for me is Khem beach which kept clean and tidy. We had a mild incident when my young kid was stung by an unknown insect but they they not have any first aid on-site and they sent us to a nearby military hospital?! It was quite traumatic experience but thank goodness it was not serious and we decined all "treatment" the hospital wanted to administer We had seafood dinner buffet at the club house and the spread and quality was very satisfying. Once again, great staff service too. Breakfast service was good and spread was very tasty and satisfactory. So tomorrow I will check in again but this time a bigger and nicer room and hope I will experience all the great joy and memories of this wonderful place. I look forward to the christmas buffet dinner and just chilling by Khem beach again. Dear Premier Residence Staff, looking forward to see you. ~MJ

고객 평점 4.5/5

Shim S. 가족 - 전체(All) 통지 확인

조경과 단지가 아름다워 편안히 넓은 숙소에시 잘 쉬었습니다. 직원들도 친절하고 좋았습니다.다만 수영장이 조금 단조로워 어린이풀쪽에 슬라이드라도 하나 있으면 더 좋을것 같습니다.

Awesome

트립어드바이저 평점 5.0/5

Quest33801544507 TripAdvisor 인증 리뷰

I had a wonderful stay at Premier Residences Phu Quoc. The highlight of my experience was the warm and friendly service from Ha at the Front Office. She is petite, wears glasses, always has a lovely smile, and made me feel very welcomed throughout my stay. The hotel’s swimming pool is stunning and impressively long, perfect for relaxing or taking a refreshing swim. My room was simple but cozy, clean, and neatly arranged, which made it very comfortable. I also loved Bai Khem Beach — the sand is incredibly white and beautiful. There’s also a new beachside restaurant nearby (I forgot the name), but it has a very chill and relaxing vibe. It’s a great place to sit by the sea, enjoy a drink, and soak in the atmosphere. Overall, a great stay. I would definitely come back!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,083 리뷰 8.9/10 위치
  • 2,124 리뷰 7.8/10 객실
  • 2,511 리뷰 8/10 서비스
  • 23 리뷰 7.9/10 인터넷 가격
  • 1,430 리뷰 9.5/10 해변
  • 1,403 리뷰 9.2/10 조식
  • 1,316 리뷰 9.6/10 수영장
  • 915 리뷰 7.4/10 청결도

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