Seung j. B. 고객님께, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! 소중한 후기를 남겨주시고 Premier Village Phu Quoc에서의 가족 여행을 따뜻하게 기억해 주셔서 진심으로 감사드립니다. 리조트의 다양한 시설과 깨끗하게 관리된 환경에서 편안한 휴식을 즐기셨으며, 무엇보다 직원들의 밝은 미소와 친절한 서비스가 좋은 기억으로 남았다니 매우 기쁩니다. 한편, 침실에서 발견된 작은 벌레로 불편을 드린 점과 공용 수영장 수질에 대해 아쉬움을 느끼신 점은 세심하게 살펴보고 개선할 수 있도록 관련 팀과 공유하겠습니다. 소중한 의견을 전해주셔서 감사드립니다. “다시 가고 싶은 곳”이라고 말씀해 주신 것은 저희에게 무엇보다 큰 기쁨입니다. 다음 가족 여행에서도 다시 찾아주시어 더욱 편안하고 즐거운 추억을 만들어 가실 수 있기를 진심으로 기대하겠습니다. 감사합니다. Maxine NGUYEN Guest Experience Manager

Dear Hyerim K., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share such detailed feedback following your family stay with us. We are pleased to know that you enjoyed the beautiful views from your villa, the sunsets, our spacious swimming pool, and the variety offered at breakfast. It is also encouraging to know that our sustainability initiatives left a positive impression. At the same time, we sincerely regret the shortcomings that affected your overall experience. Your comments regarding the villa cleanliness and maintenance, particularly the signs of ants and the condition of the outdoor flooring, have been carefully noted. We also appreciate your feedback regarding the breakfast station availability and the accuracy of food labelling, which are important details that require greater attention. We are particularly sorry for the inconvenience you experienced with the airport shuttle arrangement upon departure. Having made a reservation in advance, you should have received clear information and reliable assistance. We understand how frustrating it must have been to wait without proper explanation and to receive inconsistent information while trying to confirm your transportation. Your feedback has been shared with the relevant teams for careful review, particularly regarding service communication and coordination. Thank you for highlighting these matters so clearly, as they help us better understand where greater consistency and attention are needed. We truly appreciate the positive aspects you recognised despite these concerns and hope to have another opportunity to provide you and your family with a more seamless and satisfying experience. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Hyo-Hwan B., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for your perfect rating and for sharing your thoughtful feedback with us. We are especially delighted to know that the friendliness of our entire team left such a positive impression. Your recognition of the warm greetings and genuine hospitality from our colleagues means a great deal to us, and we will be pleased to share your kind words with the team. We also appreciate your constructive comments regarding the limited ocean view from the garden area, as well as the need for additional waterproofing attention on the third-floor ceiling. Your observations have been duly noted and will be shared with the relevant teams for further review and improvement. Thank you once again for choosing Premier Village Phu Quoc Resort. We are grateful for both your generous compliments and valuable suggestions, and we hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear CHAEEUN H., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for sharing such a wonderful review of your family trip with us. We are delighted to know that you enjoyed a comfortable stay and that the cozy atmosphere made your time at Premier Village Phu Quoc Resort even more pleasant. Your kind words about our team are especially appreciated. Knowing that their warmth and kindness contributed to making this “the best trip” is a truly meaningful compliment and a wonderful encouragement to all of us. Thank you once again for your perfect rating and for allowing us to be part of such a memorable family journey. Sincerely, Maxine NGUYEN Guest Experience Manager

Jimin Kim님께, Premier Village Phu Quoc Resort - Managed by Accor에서 진심으로 인사드립니다! 정말 행복한 여행이었다는 말씀에 저희도 마음 깊이 기쁩니다. 아름다운 뷰와 넓은 숙소는 물론, 체크인과 체크아웃 순간마다 세심하게 안내해 주신 HANNAH님 덕분에 편안한 여정이 되셨다니, 이 자랑스러운 마음을 꼭 전해드리겠습니다. 앞으로도 가족과 함께하는 소중한 시간이 계속되기를 바라며, 다시 한번 저희 리조트에서 뵙기를 진심으로 기대하겠습니다. 진심을 담아, Maxine NGUYEN Guest Experience Manager

Woohyuk H. 님께, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! 아름다운 해변과 프라이빗한 수영장이 있는 저희 리조트를 이렇게 좋게 봐주셔서 진심으로 감사드립니다. 시내까지의 거리에 대해 남겨주신 의견도 감사히 참고하겠습니다. 다음 방문에서도 다시 뵙게 되기를 진심으로 기대하겠습니다. 감사합니다, Maxine NGUYEN Guest Experience Manager

Hyojung Han님께, Premier Village Phu Quoc Resort - Managed by Accor에서 진심으로 인사드립니다! 3대가 함께하신 특별한 여행에서 이렇게 행복한 추억을 만드셨다니 저희도 마음 깊이 기쁩니다. 체크인부터 세심하게 챙겨주신 KOI님, 그리고 따님이 마지막까지 아쉬워할 만큼 정성을 다해주신 CHLOE 선생님 덕분에 편안한 시작을 하셨다는 말씀에, 두 분께 꼭 이 마음을 전해드리고 싶습니다. 자연 속에 자리한 빌라에서의 힐링과 조식 시간 원숭이와의 우연한 만남까지, 다섯 가족 모두에게 소중한 순간들로 채워진 여정이었던 것 같아 저희도 뭉클합니다. 벌써 재방문을 이야기하고 계신다니 저희에게는 더없이 큰 힘이 됩니다. 다시 뵙는 날을 손꼽아 기다리겠습니다. 진심을 담아, Maxine NGUYEN Guest Experience Manager

Dear Misun J., Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such generous feedback across every part of your family's stay. We're delighted the prompt communication through the app made everything so seamless for you, and we're grateful for your kind mention of Lisa, whose care clearly made a real difference to your satisfaction. We hope to welcome you and your family back to Premier Village Phu Quoc Resort again soon. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Heaseung, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for sharing your family's experience with us. We're glad the private setting and value for money stood out, and we're especially happy that Manager Hanah's friendliness left such a warm impression. We also noticed your comment about some inconsistency and approval delays during the booking process, and we're taking this to heart. It's exactly this kind of detail that helps us tighten things up for the next Gold member who books with us. We'll be sure to pass along your kind words to Hanah, and we hope to welcome your family back again soon for an even smoother experience from start to finish. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Minji, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a wonderful review of your three-generation family stay with us. We're delighted that our team's friendliness and English proficiency, along with the quick response to your requests through our app, made your experience feel so seamless. We're especially glad the extended late checkout added such a thoughtful touch to your departure. It means a great deal to know we could create a perfect stay for your whole family, from grandparents to children. We hope to welcome you all back again soon for another memorable multi-generational getaway. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Seulkihan, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a lovely review of your family stay with us. We're delighted that our clean accommodations and peaceful surroundings gave you such a restful experience, and that our breakfast buffet's variety was to your liking. We're especially glad that our team's friendliness stood out throughout your visit. We also appreciate your suggestion about having an ATM on-site, and we'll be sure to share this valuable feedback with our team for future consideration. We hope to welcome your family back again soon for another wonderful stay. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Seunghee, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for choosing to return to us for your second visit, and for sharing such wonderful feedback. It means a great deal to know your whole family enjoyed such a happy holiday with us once again. As a valued Platinum member, your continued trust truly means a lot to our team, and we're delighted the booking experience, arrival and accommodation all lived up to the standard you've come to expect from us. Thank you again for your loyalty, and we look forward to welcoming your family back for many more happy holidays ahead. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Ahyeong L., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to know that you enjoyed the beautiful natural surroundings, the stunning views, and the friendliness of our team. It is also wonderful to hear that our team was able to assist you promptly with your extra bed request, helping make your stay more comfortable. At the same time, we sincerely apologize for the areas that did not meet your expectations. We regret the shortcomings in the cleanliness of your villa, the condition of the main pool, and the lobby temperature. Please rest assured that your comments have been shared with our Housekeeping, Engineering, and Recreation teams for immediate review and improvement, as maintaining the highest standards of comfort and cleanliness is one of our top priorities. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you and your family back for an even better experience in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Ms. Hyejoo K., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your wonderful feedback following your recent stay with us. It is truly a pleasure to welcome you back once again, and we are delighted to know that your family had another relaxing and memorable holiday with us. We are especially grateful for your kind recognition of our beautiful surroundings, the condition of your villa, and the responsiveness of our team. Knowing that we could contribute to another enjoyable stay means a great deal to all of us. Your continued trust and support are sincerely appreciated, and we look forward to welcoming you and your family back to Premier Village Phu Quoc Resort for many more memorable experiences. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Mina K., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share such a heartfelt and detailed review of your stay with us. We are truly honored that you chose Premier Village Phu Quoc Resort to celebrate your parents' 50th wedding anniversary. Knowing that we could be part of such a meaningful family occasion brings us great joy. We are especially delighted that the surprise celebration, room upgrade, anniversary bed decoration, and Platinum gift helped create unforgettable memories for your family. It is wonderful to hear that so many members of our team made a positive impression throughout your stay. We sincerely appreciate your recognition of Yenny, Andrew, Phuc, Vy, Tram, our engineering team, the pool attendants, restaurant team, chefs, shuttle drivers, and everyone who assisted you through the resort app. Your kind words are the greatest encouragement for our colleagues, and we will be delighted to share your compliments with each of them. We are also pleased that you enjoyed our seafood dinner, breakfast, traditional fishing activity, Coconut Hunting program, and the flexibility of your late check-out, allowing you to make the most of your final day before departing. Thank you once again for choosing Premier Village Phu Quoc Resort for such a special celebration. It means so much to us to know that you are already planning to return for your next Phu Quoc holiday. We sincerely look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Maxine NGUYEN Guest Experience Manager

Dear Seokchan C., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you and your family enjoyed a comfortable and cozy stay with us. It is especially rewarding to hear that your experience was smooth and enjoyable, and that there was nothing that detracted from your holiday. As a valued ALL Gold member, your trust and loyalty mean a great deal to us. We are also pleased to know that your booking experience through the ALL App was convenient and contributed positively to your overall stay. Thank you once again for choosing Premier Village Phu Quoc Resort. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another relaxing and memorable stay in the future. Best regards, Maxine NGUYEN Guest Experience Manager

Dear ARA J., Xin Chao from Premier Village Phu Quoc Resort- Managed by Accor! Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you and your family enjoyed the comfortable accommodation, diverse experiences, and the nature-friendly atmosphere of our resort. We also truly appreciate your positive comments regarding our team, pool, entertainment program, WiFi, and sustainability initiatives. At the same time, we have noted your feedback regarding cleanliness and breakfast selection, as this will help us continue improving our guest experience. Thank you once again for your valuable support. We look forward to welcoming you back to Premier Village Phu Quoc Resort for another memorable family getaway in the future. Best regards, Maxine NGUYEN Guest Experience Manager

Dear Byeon T., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for your detailed and wonderful feedback. We are truly delighted to know that your stay was close to perfect and that you enjoyed the privacy, beautiful surroundings, and overall relaxing atmosphere of the resort. Your special recognition for Hannah means a lot to us. We are so glad she could make your experience more personal and memorable, and your kind words will certainly be shared with her as a great encouragement. We are also pleased to hear that you enjoyed the buggy service, room condition, and especially the upgrade to a beachfront villa. It is truly rewarding to know that your stay became such a meaningful and memorable experience. We sincerely look forward to welcoming you back again for another perfect getaway. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Bonick K., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed the accommodation and experienced the warm and friendly hospitality from our team throughout your stay. At the same time, we sincerely appreciate your constructive comments regarding the airport pickup service, breakfast selection, and departure experience. Please rest assured that your feedback has been shared with the relevant teams for further review and improvement, as we continuously strive to enhance the overall guest experience. Thank you once again for choosing to stay with us, and we truly hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Maxine NGUYEN Guest Experience Manager