Dear Mr. H., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced with the private pool cleanliness and thank you for your patience in this matter. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. Y., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay with us. Thank you for taking the time to complete our online guest satisfaction survey and share your feedback. We have carefully reviewed the buggy requests made during your stay. We noted that several requests were made through the Mövenpick app, sometimes within only a few minutes of one another. Our team was generally able to respond within approximately 10–15 minutes. However, we understand that having to wait for transportation can be inconvenient, particularly when travelling as a family. We also found that when multiple requests are made from different locations at around the same time, additional coordination may be required to ensure that each request is properly identified and followed up. We are therefore reviewing our buggy request monitoring process through the Mövenpick app to ensure that requests are followed up promptly and properly closed once guests have been collected. Please rest assured that your feedback has been taken seriously and will be used to further improve our buggy coordination and service standards. Thank you once again for bringing this to our attention, and please accept our sincere apologies for any inconvenience experienced during your stay. Warm regards, Vi Do Guest Experience Manager

Dear Ms. Hong, Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. J., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. We also have noted your observations and recommendations for improvements to the breakfast selection. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. L., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We regret that we were unable to address the bedding issue you experienced, as no related feedback was reported to our team during the period. We also appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. C., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. S., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. P., Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. L., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. Y., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We also appreciate your review and the compliments about our team. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your friends again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Valued Guest, Warm greetings from Mövenpick Villas & Residences Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to share your feedback about your stay experience with us. We are sorry to hear of your disappointment about the breakfast you received. It is never our intention to make any guest feel frustrated. We also would like to take this opportunity to address your concern about your benefits. To extend our heartfelt gratitude for being a cherished Gold member, your room was upgraded. Furthermore, the breakfast and happy hour for member only on our Altitude 8 – Sky Bistro were provided during your stay. Nevertheless, we have noted your observations for improvements to our services. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.  Warm regards, Vi Do Guest Experience Manager

Dear Ms. B., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of warmth from our team. We can assure you that we value your feedback, and it has been utilized for proper training with our teams to improve both service and communication. We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. J., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Ms. C., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in this matter. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Dear Mr. P., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. As we are keen to make improvements to better serve our guests, we would appreciate it if you could advise on the services that require improvement in more detail. This will allow us to assess and implement any required changes, if feasible. Please feel free to contact me directly at Vi… so that I can address your concerns. Warm regards, Vi Do Guest Experience Manager