Mövenpick Villas & Residences Phu Quoc

고객 평점 (ALL 평가) 4.4/5 837 리뷰

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호텔설명

호텔 추가 정보

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

숙박

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호텔 위치

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  837 리뷰

TripAdvisor 평가  4.9/5  1,211 리뷰

Amazing vibes

트립어드바이저 평점 5.0/5

Daydream43037855013 TripAdvisor 인증 리뷰

Dear valued customer, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services, the pool activities and cocktail specials. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to Han. Your support is the greatest motivation for us to keep delivering the best experience possible. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Han was the best server we had

트립어드바이저 평점 5.0/5

Relax54296132021 TripAdvisor 인증 리뷰

Dear valued customer, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services, private beach access, and the pool activities. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to Han. Your support is the greatest motivation for us to keep delivering the best experience possible. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Resort stay

트립어드바이저 평점 4.0/5

Explorer61770704202 TripAdvisor 인증 리뷰

Dear valued customer, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to My. Your support is the greatest motivation for us to keep delivering the best experience possible. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

Bad Hospitality.

트립어드바이저 평점 1.0/5

checkfeedback 가족 - TripAdvisor 인증 리뷰

Dear value customers, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond. First and foremost, we sincerely apologize for any impression of poor hospitality you received. This is certainly not the standard we strive to uphold, and we’re disappointed to learn that our service fell short during your stay. Regarding your arrival, we understand how important a smooth check-in process is. While your arrival was prior to the standard check-in time, we did our best to expedite the room preparation and were happy to accommodate an early check-in as soon as the room became available. On the matter of breakfast, we regret that we were unable to meet your request. While our breakfast service officially concludes at 10:30 AM, we do try to accommodate late-arriving guests whenever possible. However, some dishes may begin to be cleared shortly after to ensure food safety and allow the kitchen team adequate time to prepare for lunch service. We understand your disappointment and will continue to review how we can handle such requests more flexibly without compromising hygiene standards. We are particularly concerned about the reported behavior of our team members. Please accept our sincerest apologies. We take this feedback seriously and will be addressing the matter with our staff, along with reinforcing proper training to ensure a more welcoming and respectful experience for all guests. As for the matter of the porter’s actions, this is deeply concerning and not in line with our values. We are investigating this thoroughly to ensure it does not happen again. We value all our guests, including our Indian guests, and it pains us to hear that you felt otherwise. Diversity and respect are at the heart of our hospitality, and we are committed to making every guest feel welcomed and appreciated. We are sorry that we fell short during your visit and would be grateful for the chance to restore your trust in the future. Warm regards, Michelle Vu Guest Experience Manager

Unexpected vacation

트립어드바이저 평점 5.0/5

Tính T TripAdvisor 인증 리뷰

Dear valued customer, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to our team. Your support is the greatest motivation for us to keep delivering the best experience possible. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 367 리뷰 6.8/10 위치
  • 820 리뷰 8/10 객실
  • 1,119 리뷰 7.9/10 서비스
  • 6 리뷰 6.5/10 인터넷 가격
  • 495 리뷰 8.8/10 조식
  • 370 리뷰 7.4/10 청결도
  • 257 리뷰 9/10 분위기
  • 72 리뷰 9.5/10 웰니스 센터

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