Dear In S. H., Thank you for sharing your thoughtful feedback with us. We are delighted to hear that you were satisfied with the comfortable accommodation and friendly service. We are pleased that our team was able to assist you with detailed room checks and provide clear information about the services available during your stay. We are sorry that the rain affected part of your holiday, but we hope we were still able to make your time with us comfortable and enjoyable. We look forward to welcoming you back to Phu Quoc, hopefully with plenty of sunshine next time. Best regards, Thanh Tu Guest Experience Officer

Dear Sungwoo H., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and found the free shuttle bus service helpful for getting around and exploring the area. We are glad our location contributed to a relaxing and enjoyable stay. We look forward to welcoming you back for another relaxing experience. Best regards, Thanh Tu Guest Experience Officer

Dear Jung S. L., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our delicious breakfast, friendly service, comfortable rooms, and well-maintained swimming pool. We’re also very happy that you enjoyed the mango bingsu. Your kind mention of Phuc, Hoa, and Khang is especially appreciated. We will be sure to share your compliments with them, as we know it will mean a lot to our team. We hope to have the pleasure of welcoming you back again soon and giving you another memorable stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Jongshik M., Thank you very much for sharing such a detailed and thoughtful review. We are delighted to hear that you enjoyed the warm and welcoming service throughout your stay. We are also pleased to know that you were satisfied with the cleanliness of your room and our facilities, as well as the variety of food and beverages you enjoyed across our restaurants, room service, and poolside mango bingsu. Your kind recognition of our team means a great deal to us. We look forward to welcoming you back for another pleasant and memorable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Jaemin C., Thank you for taking the time to share your feedback with us. We truly appreciate your kind comments regarding our team and dining experience, while we sincerely regret that the condition of your room did not meet your expectations. We are particularly sorry to hear about the humidity and the damp, musty smell you experienced with the bedding. We understand how important a fresh and comfortable room is, especially during a longer stay, and this is certainly not the experience we would want you to associate with Pullman. Please be assured that your comments have been shared with our relevant teams for further review, with particular attention to room ventilation, humidity levels, and bedding freshness. We will continue to reinforce our checks and preventive measures to ensure a more comfortable environment for our guests. Thank you again for bringing this to our attention. Your feedback is valuable in helping us identify where we need to improve, and we hope to have the opportunity to provide you with a fresher and more comfortable experience on a future visit to Pullman Phu Quoc. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Dongkyu L., Thank you very much for sharing such a lovely review. We’re delighted to know that you enjoyed the warm and friendly service from our team, and that their smiles and helpfulness made you feel well taken care of throughout your stay. It’s also wonderful to hear that you enjoyed the breakfast and swimming pool, and our convenient shuttle bus service. Your kind words mean a lot to the team, and we look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another enjoyable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Sehwan C., Thank you very much for your lovely feedback. We’re delighted to know that Pullman Phu Quoc Beach Resort was a great place for you and your family to relax and enjoy some quality time together. It was a pleasure to have you with us, and we truly appreciate your kind words. We hope to welcome you and your family back again for another relaxing getaway in Phu Quoc. Best regards, Thanh Tu Guest Experience Officer

Dear Hyeongseung L., Thank you very much for sharing your kind feedback with us. We’re delighted to know that you received a warm and friendly welcome even with your late arrival, and that you enjoyed our delicious breakfast during your stay. It’s also wonderful to hear your appreciation for our friendly team. We’ll be happy to share your kind words with them, as it’s always encouraging to know their care made a positive difference. We hope to have the pleasure of welcoming you back to Pullman Phu Quoc Beach Resort for another enjoyable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Jiyoung Y., Thank you for sharing your feedback. We’re pleased to know that you enjoyed our swimming pool and facilities, while we sincerely regret that the humidity in your room affected your comfort during the stay. Phu Quoc’s tropical climate and seasonal rainfall can naturally contribute to higher humidity levels indoors. Our relevant teams continue to monitor and work on ways to improve room comfort and manage humidity more effectively. Our dehumidifiers are available upon request, and our team would have been more than happy to arrange one for you during your stay. We are sorry that this option was not effectively communicated or provided at the right time. We truly appreciate your suggestion and hope to have the opportunity to provide you with a more comfortable stay on your next visit to Pullman Phu Quoc Beach Resort. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Ahyoung K., Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the friendly service and found the food delicious, especially our mango bingsu. We’ll be happy to share your kind words with the team. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort for more delicious moments! Warm regards, Thanh Tu Guest Experience Officer

Dear Yujeong K., Thank you so much for your wonderful review. We’re delighted to know that you enjoyed the room, pool access, beautiful gardens, and relaxing moments during your stay. Your special thanks to Eric, along with your kind words about our breakfast, housekeeping, and reception teams, truly mean a lot. We’ll be happy to share your compliments with the team. It was our pleasure to be part of such a special mother-daughter trip celebrating your mother’s retirement. We hope to welcome you both back to Pullman Phu Quoc Beach Resort again soon. Best regards, Thanh Tu Guest Experience Officer

Dear Jaeyoung J., Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you and your family had a pleasant stay and enjoyed the resort’s atmosphere, beautiful scenery, and friendly service. It’s also great to know that you enjoyed our delicious breakfast. We truly appreciate your kind words and look forward to welcoming you and your family back to Pullman Phu Quoc Beach Resort for another memorable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Yurim K., Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed the friendly service, our delicious breakfast, and the comfort and cleanliness of your room. It means a great deal to us to know that our team helped make your stay so enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Pullman Phu Quoc Beach Resort next time. Best regards, Thanh Tu Guest Experience Officer

Dear Hwanhui L., Thank you so much for sharing such a heartwarming review with us. We are truly delighted to know that your first visit to Phu Quoc was filled with happy memories and that our location made it convenient for your family to explore the island. It is wonderful to hear that the room was a great choice for your family. We are also especially happy that the birthday surprise for your husband added a meaningful touch to your stay. Thank you for choosing Pullman Phu Quoc Beach Resort for such a special trip. We hope to welcome your family back to Phu Quoc one day and create many more memorable moments together. Warm regards, Thanh Tu Guest Experience Officer

Dear Pil Y. Y., Thank you very much for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our resort facilities and had an overall great experience with us. We’re sorry that the typhoon prevented you from enjoying a swim during your stay. We hope the weather did not affect your overall experience too much. Thank you again for your kind comments and constructive feedback. We truly hope to have the pleasure of welcoming you back for another relaxing stay, hopefully with better weather next time. Best regards, Thanh Tu Guest Experience Officer

Dear Hyun D. K., Thank you very much for sharing your wonderful feedback! We’re delighted to hear that you were highly satisfied with our resort facilities, including the restaurant, rooms, swimming pool, walking trails, beach, and fitness center. It’s wonderful to know that you enjoyed the overall experience and everything our resort has to offer. We truly appreciate your kind feedback and look forward to welcoming you back for another relaxing and enjoyable stay! Best regards, Thanh Tu Guest Experience Officer

Dear Jinseok J., Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed the beautiful night view and the friendliness of our team. We sincerely apologize for the discomfort caused by the temperature in our lobby. We truly appreciate you bringing it to our attention. We will share your feedback with the relevant team for further attention. We hope to welcome you back to Pullman Phu Quoc Beach Resort for a more comfortable and enjoyable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Ji H. J., Thank you very much for sharing your feedback. We’re pleased to know that you had a satisfying stay overall and especially appreciated the friendliness of our team. We sincerely apologize that the mango smoothie did not meet your expectations and that the quality was not consistent. We also appreciate your feedback regarding the pool water quality and will share it with the relevant teams for further attention. We hope to welcome you back to Pullman Phu Quoc Beach Resort for an even better experience. Best regards, Thanh Tu Guest Experience Officer

Dear Youngran L., Thank you very much for sharing your thoughtful feedback. We’re pleased to hear that you found our staff friendly and welcoming. We sincerely apologize for the concerns regarding the pool water and damp bedding. Your comments are important to us, and we will share them with the relevant teams for further attention and improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Best regard, Thanh Tu Guest Experience Officer