Dear Eunhye C., Thank you so much for sharing your wonderful and detailed feedback! We’re delighted to hear that you enjoyed your stay and that your experiences with our services made your visit so memorable. It’s especially rewarding to know that you would recommend us to others. At the same time, please accept our sincere apologies for the cleanliness issues and the problems with the shower facilities. We truly regret the inconvenience caused, as this is certainly not the standard of comfort and quality we strive to provide. Your comments have been shared with our Housekeeping and Engineering teams for their attention and follow-up. Thank you once again for your recommendation and valuable feedback. We sincerely appreciate your support and look forward to welcoming you back for an even more comfortable and enjoyable stay! Best regards, Thanh Tu Guest Experience Officer

Dear Se H. K., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the cleanliness of your room, the delicious dining experience at Mad Cow, and the friendly service provided by our team. At the same time, we are truly sorry to learn about the incident involving the pool tiles and the injury to your toe. Please accept our sincere apologies for the discomfort this has caused. Had our team been made aware of the situation during your stay, we would have welcomed the opportunity to assist you and ensure the matter was addressed promptly as we would have wished. Your comments regarding the pool’s condition have been shared with our relevant team for immediate attention and further inspection. We sincerely appreciate you bringing this matter to our attention, as your feedback helps us maintain the safety and comfort of our facilities. We hope you are recovering well and would be grateful for another opportunity to welcome you back for a more enjoyable stay at Pullman Phu Quoc Beach Resort. Warm regards, K. Nguyen Guest Experience Supervisor

Dear Eun H., Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the cleanliness of our resort, the attentive service from our team, and the pleasant scent in your room, which added a special touch to your stay. At the same time, we appreciate your honest comments regarding the breakfast. We’re sorry to hear that the food did not quite meet your expectations. Your feedback is valuable to us, and we will share it with our culinary team as we continue to improve our dining experience. It was a pleasure having you at Pullman Phu Quoc Beach Resort, and we hope to have another opportunity to welcome you back for an even more enjoyable stay. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Boklee P., It was wonderful to read your kind review. We are thrilled that you felt comfortable in your accommodation, enjoyed our facilities, and experienced the warmth of our friendly team. Your feedback inspires us to continue making every guest stay special. We can’t wait to welcome you back to Pullman Phu Quoc Beach Resort. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Myeongseong G., Thank you for sharing your feedback and for considering Pullman Phu Quoc Beach Resort a place you would love to visit again! We are delighted to know that you appreciated our friendly staff, convenient location, and clean rooms. Your kind words are a great encouragement to our team. At the same time, we sincerely appreciate your comments regarding our breakfast selection, particularly the quality of the bread. We apologize that this aspect of your dining experience did not meet your expectations. Your feedback will be shared with our culinary team for further review as we continuously strive to improve the quality and variety of our breakfast offerings. Thank you once again for your valuable suggestions and support. We look forward to welcoming you back for an even more enjoyable stay and a better breakfast experience in the future. Warm regards, Thanh Tu Guest Experience Officer

Dear Wonik S., Thank you for sharing your wonderful family vacation experience with us! We’re delighted to hear that you and your family enjoyed our facilities, activities, clean rooms, and warm hospitality throughout your stay. We will be sure to share your special appreciation with Nhi, who will be happy to know that she made your parents’ dining experience extra special. Regarding your comment about the swimming pool, please rest assured that our pool is cleaned and maintained daily. Nevertheless, we sincerely appreciate you bringing this to our attention, and we will share your feedback with the relevant team for further inspection and follow-up. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to Pullman Phu Quoc Beach Resort for another memorable stay! Warm regards, Thanh Tu Guest Experience Officer

Dear Hamin J., Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a perfect trip. It’s great to know that our friendly team, swimming pool, breakfast, and activities all contributed to a relaxing and memorable stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another fantastic getaway! Warm regards, Thanh Tu Guest Experience Officer

Dear Sehee P., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your comfortable stay, our service, delicious breakfast, and swimming pool environment. We also appreciate your comments regarding member benefits. We understand your disappointment and apologize that the available privileges did not meet your expectations. Your feedback is important to us and will be shared with the relevant team for consideration as we continue to improve our guest experience. Thank you for your support, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Min W. J., Thank you for sharing your experience with us. We’re delighted to hear that you and your family had a satisfying stay at Pullman Phu Quoc Beach Resort and found the accommodation comfortable. Your kind feedback means a great deal to our team and encourages us to continue creating welcoming experiences for our guests. Thank you for choosing to spend your family getaway with us. We look forward to welcoming you and your family back to Pullman Phu Quoc Beach Resort for another relaxing and memorable holiday. Warm regards, Thanh Tu Guest Experience Officer

Dear Jajoon K., Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed the room condition, swimming pool, and private beach, especially the beautiful sunset. We also appreciate your honest comments regarding breakfast. We’re sorry that the food did not fully meet your expectations. We will share them with our culinary team for consideration. Thank you for helping us improve our guest experience. We hope to have the pleasure of welcoming you back to Pullman Phu Quoc Beach Resort for an even more enjoyable stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Juyeong P., Thank you for taking the time to share your experience with us. We are pleased to know that our team’s friendly service, along with our facilities and food, made a positive impression on you. However, we sincerely regret that the musty smell in your room and the damp bedding affected your comfort from the very first day. We understand how disappointing this must have been, especially when you had arrived in good spirits and were looking forward to a relaxing stay with your wife. A comfortable and refreshing room is an essential part of the resort experience, and we are sorry that this fell short of your expectations. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for further attention and follow-up. We truly appreciate you bringing these concerns to our attention, as they help us identify areas where we need to improve. It is disappointing to learn that this experience has affected your willingness to return to Phu Quoc. We would sincerely value another opportunity to welcome you back and provide the comfortable, relaxing stay you had hoped for. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Changseok K., Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our service and that our swimming pool provided an enjoyable experience for both adults and children. We appreciate your comments regarding the pool water quality. Please be assured that our swimming pool is cleaned and maintained daily by our team to ensure a pleasant and hygienic environment for all our guests. We will also share your feedback with our team as we continuously strive to improve our facilities and maintain the highest standards of cleanliness. Thank you for recognizing our efforts, and we look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another memorable stay! Best regards, Thanh Tu Guest Experience Officer

Dear Seungkoo K., Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the breakfast, dining, and the comfort of your room. It’s also lovely to know that our friendly team and well-maintained facilities made your stay enjoyable. We appreciate your comments regarding the swimming pool water quality and cleanliness. We’re sorry these aspects did not fully meet your expectations, and your feedback will be shared with the relevant teams for follow-up. For our younger guests, we also have a dedicated children’s pool with a depth of approximately 30–40 cm, offering a more suitable space for little ones to splash and play. Thank you again for your valuable feedback. We hope to welcome you and your family back for another wonderful stay. Best regards, Thanh Tu Guest Experience Officer

Dear Arim K., Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed our clean facilities, delicious breakfast, relaxing massage, and Mango Bingsu. Your kind appreciation of our team, especially our front desk and breakfast staff, truly means a lot to us. We will be happy to share your lovely comments with our colleagues as encouragement for their continued dedication. It was our pleasure to make your stay comfortable and memorable. We sincerely look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regards, Thanh Tu Guest Experience Officer

Dear Kyung J. W., Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed our comfortable rooms, delicious food, and attentive service. We’re especially happy that Vietnam made your stay even more memorable. We also appreciate your feedback regarding breakfast, as it helps us continue improving our services. Thank you for choosing Pullman Phu Quoc Beach Resort, and we look forward to welcoming you back for another wonderful stay! Best regards, Thanh Tu Guest Experience Officer

Dear Geunho B., Thank you so much for sharing such a detailed and thoughtful review of your stay at Pullman Phu Quoc Beach Resort. We’re delighted to know that you had a comfortable and satisfying experience with us. It’s wonderful to hear that our team’s warm hospitality, the baby amenities, and our fresh, clean bedding helped make your stay more enjoyable. We’re especially honored that you have chosen us for your second babymoon trip! At the same time, please accept our sincere apologies for the inconvenience in the shower booth and the resulting drainage issue. Your feedback has been noted and will be shared with our housekeeping team to reinforce our cleaning procedures and help prevent this from happening again. Thank you for your valuable feedback and for giving us the opportunity to improve. We truly look forward to welcoming you and your family back for another relaxing and memorable stay, with an even better experience next time. Warm regards, Thanh Tu Guest Experience Officer

Dear Seungdong K., Thank you very much for your wonderful feedback! We’re delighted to hear that you felt well cared for and that our services lived up to your expectations. Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you back for another exceptional stay! Best regards, Thanh Tu Guest Experience Officer