Dear Sehee P., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your comfortable stay, our service, delicious breakfast, and swimming pool environment. We also appreciate your comments regarding member benefits. We understand your disappointment and apologize that the available privileges did not meet your expectations. Your feedback is important to us and will be shared with the relevant team for consideration as we continue to improve our guest experience. Thank you for your support, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Min W. J., Thank you for sharing your experience with us. We’re delighted to hear that you and your family had a satisfying stay at Pullman Phu Quoc Beach Resort and found the accommodation comfortable. Your kind feedback means a great deal to our team and encourages us to continue creating welcoming experiences for our guests. Thank you for choosing to spend your family getaway with us. We look forward to welcoming you and your family back to Pullman Phu Quoc Beach Resort for another relaxing and memorable holiday. Warm regards, Thanh Tu Guest Experience Officer

Dear Jajoon K., Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed the room condition, swimming pool, and private beach, especially the beautiful sunset. We also appreciate your honest comments regarding breakfast. We’re sorry that the food did not fully meet your expectations. We will share them with our culinary team for consideration. Thank you for helping us improve our guest experience. We hope to have the pleasure of welcoming you back to Pullman Phu Quoc Beach Resort for an even more enjoyable stay. Warm regards, Thanh Tu Guest Experience Officer

Dear Juyeong P., Thank you for taking the time to share your experience with us. We are pleased to know that our team’s friendly service, along with our facilities and food, made a positive impression on you. However, we sincerely regret that the musty smell in your room and the damp bedding affected your comfort from the very first day. We understand how disappointing this must have been, especially when you had arrived in good spirits and were looking forward to a relaxing stay with your wife. A comfortable and refreshing room is an essential part of the resort experience, and we are sorry that this fell short of your expectations. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for further attention and follow-up. We truly appreciate you bringing these concerns to our attention, as they help us identify areas where we need to improve. It is disappointing to learn that this experience has affected your willingness to return to Phu Quoc. We would sincerely value another opportunity to welcome you back and provide the comfortable, relaxing stay you had hoped for. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Changseok K., Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our service and that our swimming pool provided an enjoyable experience for both adults and children. We appreciate your comments regarding the pool water quality. Please be assured that our swimming pool is cleaned and maintained daily by our team to ensure a pleasant and hygienic environment for all our guests. We will also share your feedback with our team as we continuously strive to improve our facilities and maintain the highest standards of cleanliness. Thank you for recognizing our efforts, and we look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another memorable stay! Best regards, Thanh Tu Guest Experience Officer

Dear Seungkoo K., Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the breakfast, dining, and the comfort of your room. It’s also lovely to know that our friendly team and well-maintained facilities made your stay enjoyable. We appreciate your comments regarding the swimming pool water quality and cleanliness. We’re sorry these aspects did not fully meet your expectations, and your feedback will be shared with the relevant teams for follow-up. For our younger guests, we also have a dedicated children’s pool with a depth of approximately 30–40 cm, offering a more suitable space for little ones to splash and play. Thank you again for your valuable feedback. We hope to welcome you and your family back for another wonderful stay. Best regards, Thanh Tu Guest Experience Officer

Dear Arim K., Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed our clean facilities, delicious breakfast, relaxing massage, and Mango Bingsu. Your kind appreciation of our team, especially our front desk and breakfast staff, truly means a lot to us. We will be happy to share your lovely comments with our colleagues as encouragement for their continued dedication. It was our pleasure to make your stay comfortable and memorable. We sincerely look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regards, Thanh Tu Guest Experience Officer

Dear Kyung J. W., Thank you for sharing your lovely feedback! We’re delighted to hear that you enjoyed our comfortable rooms, delicious food, and attentive service. We’re especially happy that Vietnam made your stay even more memorable. We also appreciate your feedback regarding breakfast, as it helps us continue improving our services. Thank you for choosing Pullman Phu Quoc Beach Resort, and we look forward to welcoming you back for another wonderful stay! Best regards, Thanh Tu Guest Experience Officer

Dear Geunho B., Thank you so much for sharing such a detailed and thoughtful review of your stay at Pullman Phu Quoc Beach Resort. We’re delighted to know that you had a comfortable and satisfying experience with us. It’s wonderful to hear that our team’s warm hospitality, the baby amenities, and our fresh, clean bedding helped make your stay more enjoyable. We’re especially honored that you have chosen us for your second babymoon trip! At the same time, please accept our sincere apologies for the inconvenience in the shower booth and the resulting drainage issue. Your feedback has been noted and will be shared with our housekeeping team to reinforce our cleaning procedures and help prevent this from happening again. Thank you for your valuable feedback and for giving us the opportunity to improve. We truly look forward to welcoming you and your family back for another relaxing and memorable stay, with an even better experience next time. Warm regards, Thanh Tu Guest Experience Officer

Dear Seungdong K., Thank you very much for your wonderful feedback! We’re delighted to hear that you felt well cared for and that our services lived up to your expectations. Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you back for another exceptional stay! Best regards, Thanh Tu Guest Experience Officer

Dear Jimin K., Thank you for sharing your lovely feedback with us. We’re delighted to know that you enjoyed your stay and found our resort comfortable and enjoyable, even on rainy days. It’s wonderful to hear that the variety of facilities and activities available within the resort helped make your experience a happy one. We truly appreciate your kind words and look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another relaxing and memorable stay. Best regards, Thanh Tu Guest Experience Officer

Dear Junghwa Y., Thank Y. for taking the time to share your feedback with us. We’re pleased to hear that Y. found our team kind, friendly and attentive to your needs. Your recognition of our team’s genuine care is truly appreciated. We also appreciate your comments regarding the dust, bedding condition and breakfast selection. Your feedback has been noted and shared with the relevant teams for further attention, as we continue working to ensure a more consistent experience across all areas of the resort. We hope to have the pleasure of welcoming Y. back and providing an even more enjoyable stay next time. Best regards, Thanh Tu Guest Experience Officer

Dear Soyeon N., We feel honored to learn that your experience as an ALL Accor+ Explorer Gold member at Pullman Phu Quoc surpassed your expectations, from the comfort of your room to our facilities and services. It’s wonderful to know that our team made you feel welcome and well cared for throughout your stay. At the same time, we are truly sorry to learn about the gnats you encountered with the welcome food. We understand that this would have been unpleasant and certainly not the standard we aim to provide. Your feedback has been shared with the relevant team for attention and follow-up to ensure greater care is taken with our welcome amenities. Thank you again for sharing your experience with us. Your feedback helps us continue improving, and we look forward to welcoming you back for an even better stay. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Jeongbin W., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, from the comfort of your room to our facilities. It’s wonderful to know that our team made you feel welcome and well cared for. Your feedback motivates us to continue creating memorable experiences for all our guests. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Jaeho J., Thank you so much for your kind words. We’re delighted to hear that our colleague helped make your family’s mornings so enjoyable. We’ll be sure to share your lovely feedback with her. It will mean a lot to know that her kindness made a positive difference to your family’s stay. We hope to welcome you and your family back to Pullman Phu Quoc Beach Resort soon! Warm regards, Thanh Tu Guest Experience Officer

Dear In S. H., Thank you for sharing your thoughtful feedback with us. We are delighted to hear that you were satisfied with the comfortable accommodation and friendly service. We are pleased that our team was able to assist you with detailed room checks and provide clear information about the services available during your stay. We are sorry that the rain affected part of your holiday, but we hope we were still able to make your time with us comfortable and enjoyable. We look forward to welcoming you back to Phu Quoc, hopefully with plenty of sunshine next time. Best regards, Thanh Tu Guest Experience Officer

Dear Sungwoo H., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and found the free shuttle bus service helpful for getting around and exploring the area. We are glad our location contributed to a relaxing and enjoyable stay. We look forward to welcoming you back for another relaxing experience. Best regards, Thanh Tu Guest Experience Officer

Dear Jung S. L., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our delicious breakfast, friendly service, comfortable rooms, and well-maintained swimming pool. We’re also very happy that you enjoyed the mango bingsu. Your kind mention of Phuc, Hoa, and Khang is especially appreciated. We will be sure to share your compliments with them, as we know it will mean a lot to our team. We hope to have the pleasure of welcoming you back again soon and giving you another memorable stay. Warm regards, Thanh Tu Guest Experience Officer