Dear Ji H. J., Thank you very much for sharing your feedback. We’re pleased to know that you had a satisfying stay overall and especially appreciated the friendliness of our team. We sincerely apologize that the mango smoothie did not meet your expectations and that the quality was not consistent. We also appreciate your feedback regarding the pool water quality and will share it with the relevant teams for further attention. We hope to welcome you back to Pullman Phu Quoc Beach Resort for an even better experience. Best regards, Thanh Tu Guest Experience Officer

Dear Dong H. L., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our location, but we are truly sorry to learn about your experience with our Housekeeping team. For all of uf at Pullman Phu Quoc, we fully understand how important privacy and personal space are during a hotel stay. Please be assured that we always respect our guests’ privacy, and the situation you described does not reflect the level of care we expect from our team. We have followed up internally to better understand what happened and have reinforced communication and procedures with the relevant team. Additional training will also be provided to strengthen our service standards, ensuring greater attentiveness, consistency, and respect for guest privacy. We sincerely apologize for the discomfort caused and appreciate you bringing this matter to our attention. We hope to have the opportunity to provide you with a more comfortable and seamless experience in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Youngran L., Thank you very much for sharing your thoughtful feedback. We’re pleased to hear that you found our staff friendly and welcoming. We sincerely apologize for the concerns regarding the pool water and damp bedding. Your comments are important to us, and we will share them with the relevant teams for further attention and improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Best regard, Thanh Tu Guest Experience Officer

Dear Taeseop Y., Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the comfortable accommodation, convenient facilities, and friendly service from our team. We truly appreciate your support and look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another pleasant stay. Best regard, Thanh Tu Guest Experience Officer

Dear Yooha J., Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the moisture in the bedding and the unpleasant smell in your room. We understand how important a fresh and comfortable room environment is for a relaxing stay, and we regret that we fell short on this occasion. Please be assured that your feedback has been shared with our relevant teams for thorough review and appropriate follow-up. We truly appreciate you bringing this to our attention, as it helps us strengthen our room preparation and maintenance standards. Please know that your comfort remains our highest priority, we hope to have the opportunity to welcome you back to Pullman Phu Quoc and provide you with a much more comfortable stay in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Seola K., Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed the cleanliness, the views , and our spacious swimming pool. We’re glad to know you had a satisfying stay and look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regard, Thanh Tu Guest Experience Officer

Dear Yung G. J., Thank you so much for sharing your heartfelt experience with us. We’re truly sorry that the initial room assignment was disappointing, but we’re glad that we could help you with the room change and assist you in Korean. It truly means a lot to me to know that you felt comfortable and cared for throughout your stay. We're also very happy that the warm greetings from our team during breakfast and check-out left you with such a lovely memory. It was a pleasure assisting you and your husband, and we sincerely hope to welcome you back to Pullman Phu Quoc Beach Resort again for an even more enjoyable stay. Best regard, Thanh Tu Guest Experience Officer

Dear Jae J. B., Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed our excellent facilities and top-notch service. It’s a pleasure to know that Pullman Phu Quoc Beach Resort met your expectations. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Best regard, Thanh Tu Guest Experience Officer

Dear Eunji P., Thank you for sharing your feedback with us! We’re delighted to know that, despite a couple of minor inconveniences, you still had a wonderful stay and considered Pullman Phu Quoc Beach Resort a great choice for your holiday. It’s especially lovely to hear that you enjoyed our breakfast. We truly appreciate your kind words and hope to welcome you back for another relaxing stay by the beach! Best regard, Thanh Tu Guest Experience Officer

Dear Heonju K., Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the breakfast service and that this special benefit added to your experience. Thank you as well for your continued loyalty to Accor — we truly appreciate your trust and support. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort and making your next stay just as enjoyable. Best regard, Thanh Tu Guest Experience Officer

Dear Hyunju Y., Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, delicious breakfast, and friendly service. We also appreciate your comments regarding the humidity. As Phu Quoc has a tropical climate, humidity can sometimes be unavoidable, but we will continue to look for ways to enhance our guests’ comfort. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regard, Thanh Tu Guest Experience Officer

Dear Haeyi K., Thank you very much for sharing your wonderful feedback. We’re delighted to hear that you had a satisfying stay and that our team was able to accommodate your requests. It’s also great to know that you enjoyed our delicious breakfast and extensive services. We truly appreciate your kind words and look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regard, Thanh Tu Guest Experience Officer

Dear Heeyoung K., Thank you for sharing your lovely feedback! We’re delighted to know you enjoyed our convenient location, delicious breakfast, and the warm hospitality of our team. It’s especially wonderful to hear that everything went smoothly and you had a comfortable stay with us. We truly appreciate your kind words and hope to welcome you back to Pullman Phu Quoc Beach Resort for another enjoyable getaway soon! Best regard, Thanh Tu Guest Experience Officer

Dear Heeyoung K., Thank you very much for your kind feedback. We’re delighted to hear that you appreciate the cleanliness of our facilities and the friendly service from our team. Your kind words mean a lot to us, and we look forward to welcoming you back again soon. Best regard, Thanh Tu Guest Experience Officer

Dear Dusik K., Thank you very much for your lovely feedback. We’re delighted to know that you enjoyed a comfortable stay, our friendly service, and delicious breakfast. It’s wonderful to hear that these little touches helped make your time with us enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Pullman Phu Quoc Beach Resort for another relaxing and memorable stay. Best regard, Thanh Tu Guest Experience Officer

Dear Jeonghoon L., Thank you for taking the time to share your feedback. We’re pleased to hear that you found the accommodation comfortable and that the rest of your stay was enjoyable. We sincerely apologise for the long wait for your order and, more importantly, for the lack of a proper apology when the delay occurred. Your feedback has been shared with our team so we can improve both our service efficiency and communication when unexpected issues arise. We truly appreciate your comments and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience. Best regards, Thanh Tu Guest Experience Officer

Dear Dae Y. K., Thank you for your lovely feedback. We are delighted to know that you enjoyed our swimming pool and had a comfortable stay with the support of our kind and friendly team. Your kind words mean a lot to us, and we look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another relaxing stay. Best regards, Thanh Tu Guest Experience Officer

Dear Seung Y. L., Thank you very much for your wonderful feedback and for sharing your experience with us. We’re delighted to know that you enjoyed our breakfast, shuttle service, room cleanliness, and especially the friendliness of our team. Your kind words mean a lot to us. We’re sorry that you didn’t have the chance to enjoy all of our facilities during your stay, but we truly appreciate your rating and your intention to return. We hope to welcome you back to Pullman Phu Quoc Beach Resort soon, with more time for you to experience everything we have to offer. Best regards, Thanh Tu Guest Experience Officer

Dear Joonghyun P., Thank you very much for sharing your feedback, and especially for returning to Pullman Phu Quoc for your sixth visit. As a valued ALL Accor+ Explorer Platinum member, and we truly appreciate your continued trust in us. We are very sorry to hear about your concerns regarding the pool water and, most importantly, the discomfort you experienced afterwards. We fully understand how concerning this must have been, particularly when you expect the highest standards of cleanliness and care from us. During periods of heavy rain, water conditions can naturally be more challenging to maintain. Nevertheless, your comfort and wellbeing remain our top priority. Our Engineering team conducts regular water-quality inspections, filtration and maintenance to ensure the pool remains properly managed, and your feedback has been shared with the team for further review and attention. We sincerely regret that this aspect of your stay affected your overall impression, especially after choosing to return to us. We truly value your loyalty and hope to have the opportunity to welcome you back and provide the level of experience you have come to expect from Pullman. Warm regards, Kim Nguyen Guest Experience Supervisor