Nestled on a stunning stretch of Ong Lang Beach, Mövenpick Resort Waverly Phu Quoc is not just a resort, it is your family's island paradise. We understand the importance of creating a fun and relaxing environment for families of all sizes. That is why our resort offers everything you need for a memorable getaway. Our 305 beautifully appointed rooms boast soft, refreshing tones and natural touches, creating a welcoming space for everyone to unwind.
305 family-friendly room options with private balconies or pool access featuring the latest in-room comforts, bathtubs & showers, and minibars, hosting up to 02 children under 12 years of age. At Mövenpick Resort Waverly Phu Quoc, we make moments.
Phu Quoc, Vietnam's "Pearl Island" in the Gulf of Thailand, blends rugged natural beauty, luxury resorts, and deep local traditions. Whether you want action-packed adventure, cultural deep dives, or blissful white-sand escapes, its itinerary has it all.
At Mövenpick Phu Quoc, we are more than a resort; we are a destination of stories, nature, and connection. Our mission is to craft experiences you remember not just for how beautiful they looked, but for how truly wonderful they made you feel.
Claudio SCHIBLI 호텔 관리
호텔 추가 정보
305 family-friendly room options with private balconies or pool access, latest in-room comfort
70 years of Mövenpick culinary heritage with a variety of restaurants.
A wide range of lifestyle and fun activities for families and friends.
720 m2 Ballroom with column-free.
A haven of wellness with a total of 15 treatment rooms.
숙박
이 호텔 예약하기
3/1페이지, 객실 1 :
Superior King Room Garden View with Balcony
, 객실 2 :
Superior Twin Room Garden View with Balcony
객실
Superior King Room Garden View with Balcony
/사진 - Superior King Room Garden View with Balcony
Designed to inspire rest and relaxation. With calming color tones and contemporary decor, each room features a king-sized bed, an HD TV, bathtub & shower, amenities, a working desk, free Wifi, a minibar, and a private balcony overlooking to the garden.
Designed to inspire rest and relaxation. With calming color tones and contemporary decor, each room features two single beds, an HD TV, bathtub & shower, amenities, a working desk, free Wifi, a minibar, and a private balcony overlooking to the garden.
Designed to inspire rest and relaxation, our modern Superior King Room creates a feeling of home. Each room features a king-sized bed, HD TV, bathtub & shower, amenities, working desk, free WIFI, a minibar, Free airport transfer in shared shuttle and more
Designed to inspire rest and relaxation, our modern Superior Twin Room creates a feeling of home. Each room features two single beds, HD TV, bathtub & shower, amenities, working desk, free WIFI, a minibar, Free airport transfer in shared shuttle and more
Private Balcony with access to Pool, Garden Views, free WiFi, Espresso Machine, Minibar, Bathroom with Separate Rain Shower and Bathtub, Free airport transfer in shared shuttle and free kids club access. Also enjoy the free chocolate hour daily.
Perfect option for the family, this spacious rooms offers two queen-sized beds, large working desk, HD television. Espresso Machine, free airport shuttle, daily chocolate hour, free access to Kids club, Gym, Pool and beach.
Stunning panoramic view of beach and ocean makes this room more romantic, the room offers separated bedroom & living room, HD television, Espresso Machine, free airport shuttle, daily chocolate hour, free access to Kids club, Gym.
The place for delicious food with live cooking stations and an international à la carte menu for meals throughout the day.
Aura Beach Club
/사진 - Aura Beach Club
Aura Beach Club located on a beautiful sun-soaked stretch of sand in Ong Lang Beach, is a destination for good vibes!
Here, memories are shared over delicious tapas, innovative drinks, and soulful soundtracks. Join us for perfect island days!
주방 유형
지역 특색
생산 능력
160
Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, 베트남
Aura Beach Club located on a beautiful sun-soaked stretch of sand in Ong Lang Beach, is a destination for good vibes!
Here, memories are shared over delicious tapas, innovative drinks, and soulful soundtracks. Join us for perfect island days!
ALTITUDE 8 - SKY BISTRO
/사진 - ALTITUDE 8 - SKY BISTRO
Perched on the 8th floor of Mövenpick Resort, enjoy panoramic views and an exclusive, high-quality dining experience. From peaceful mornings to intimate, sophisticated evenings. Your sky-high retreat!
주방 유형
비스트로
생산 능력
40
기타 정보
혜택
테라스
멋진 전망
음악적인 분위기
지불
현금
신용 카드
검사
Apple Pay
비접촉식
다른
와인 및 기타 주류 정보
칵테일
잔 와인 이용 가능
청량음료
보스 탄산수
식후주
Perched on the 8th floor of Mövenpick Resort, enjoy panoramic views and an exclusive, high-quality dining experience. From peaceful mornings to intimate, sophisticated evenings. Your sky-high retreat!
/페이지
Waverly Lounge
/사진 - Waverly Lounge
The Lobby Lounge is the perfect choice for a mid-morning coffee or afternoon tea. A selection of traditional Vietnamese teas, coffees, refreshing drinks, cakes and pastries are available.
The Lobby Lounge is the perfect choice for a mid-morning coffee or afternoon tea. A selection of traditional Vietnamese teas, coffees, refreshing drinks, cakes and pastries are available.
POOL BAR
/사진 - POOL BAR
Make yourself comfortable on our sofas or at the terrace by the pool and enjoy your favorite drinks
Make yourself comfortable on our sofas or at the terrace by the pool and enjoy your favorite drinks
Ice-cream Parlor
/사진 - Ice-cream Parlor
Indulge in the delights of delicious freshly made ice cream; just what you need on a hot summer's day. Stop by the Ice Cream Parlor at Waverly Lounge and enjoy summer at its best!
Indulge in the delights of delicious freshly made ice cream; just what you need on a hot summer's day. Stop by the Ice Cream Parlor at Waverly Lounge and enjoy summer at its best!
2 조식
/사진 - 조식
룸서비스
혜택
따뜻한 요리 조식
차가운 요리 조식
레스토랑
Room Service
뷔페
Start the day the right way with our extensive buffet breakfast which combines traditional Asian recipes with all you would expect from an international buffet. Don't miss out on our signature Mövenpick healthy shots or the Vietnamese Banh Mi.
개관 시간
월요일
-
-
화요일
-
-
수요일
-
-
목요일
-
-
금요일
-
-
토요일
-
-
-
일요일
-
-
-
이후 영업시간
혜택
영국식
미국식
유럽식
따뜻한 요리 조식
차가운 요리 조식
레스토랑
The Islander
수영장
/사진 - 수영장
Aura Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
수영장 특징
야외 수영장
피트니스 센터
/사진 - 피트니스 센터
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
Elements Fitness
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
위치
호텔 내부
Stay fit and continue your workout routine at Elements Fitness, equipped with the latest exercise machines. It's the ideal place to start the day or to re-boost yourself after a busy day around the island.
스파
/사진 - 스파
유료
Calm your mind and indulge in the tranquility of the surroundings. Our Elements Spa has 15 treatment rooms available for your pleasure, as well as a whirlpool, steam room and sauna.
위치
호텔 내부
접근성
접근 가능한 서비스
개관 시간
월요일
-
-
화요일
-
-
수요일
-
-
목요일
-
-
금요일
-
-
토요일
-
-
-
일요일
-
-
-
이후 영업시간
기타 정보
서비스
스파 트리트먼트
귀하의 처분
타월 이용 가능
목욕 가운 이용 가능
액세스 및 보안
휠체어 통행 가능
Calm your mind and indulge in the tranquility of the surroundings. Our Elements Spa has 15 treatment rooms available for your pleasure, as well as a whirlpool, steam room and sauna.
Dear Mr. H.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we always strive to maintain the highest standards of guest satisfaction, we sincerely apologize for the inconvenience you experienced during your stay. We truly appreciate your patience and understanding in this matter. Please be assured that our team has escalated the matter to the Accor Customer Care for further review and follow-up.
We sincerely regret that we did not meet your expectations on this occasion. Nevertheless, we hope to have another opportunity to welcome you back and provide you with the genuine and heartfelt hospitality that Mövenpick Resort Waverly Phu Quoc is committed to delivering.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.0/5
Jinrok A.
가족
-
전체(All) 통지 확인
시설이 전반적으로 좋아서 만족했습니다. 스태프들도 친절했고 모벤픽앱이 아주 편했습니다.
다만 위치가 조금 아쉬웠고, 메인게이트행 버기가 더 자주 운행하면 좋겠습니다(특히 오후).
호텔동의 풀억세스룸에 관해 말하자면, 수질관리에 신경을 써야할 필요가 있습니다. 그리고 풀 깊이가 너무 낮습니다. 냉장고가 전혀 시원하지 않습니다.
숙박은 전반적으로 만족합니다.
Dear Mr. A.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters.
We also appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Doyeon K.
가족
-
전체(All) 통지 확인
가족 여행으로 Mövenpick Resort Waverly Phu Quoc에 투숙했는데, 전체적으로 정말 만족스러운 숙박이었습니다.
무엇보다 직원분들이 정말 친절하고 세심하게 응대해 주셔서 머무는 동안 기분이 좋았습니다. 체크인도 전용 공간에서 프라이빗하게 진행되어 복잡하지 않고 편안했습니다.
조식도 음식 종류가 다양하고 맛도 좋아서 매일 아침 즐겁게 식사할 수 있었습니다. 특히 프라이빗 라운지에서 이용할 수 있는 해피아워도 만족스러웠습니다. 여유롭게 시간을 보내기 좋았고, 가족과 함께 편하게 즐길 수 있었습니다.
수영장과 리조트 내 부대시설도 잘 갖춰져 있어서 굳이 외부로 많이 나가지 않아도 리조트 안에서 충분히 휴식하고 즐길 수 있었습니다. 전체적으로 가족 여행객에게 특히 추천하고 싶은 리조트입니다.
직원들의 친절한 서비스부터 객실, 조식, 라운지, 수영장까지 전반적인 만족도가 높았습니다. 푸꾸옥에 다시 방문한다면 재방문하고 싶은 곳입니다. 😊
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 3.5/5
Chaeyeon S.
커플
-
전체(All) 통지 확인
조식이 맛있는데 육류가 너무 없어요.
Dear Ms. S.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We have noted your observation for improvement to the breakfast selection. Please be assured that we will coordinate the plans for the enhancement with the respective team members.
We appreciate your review as it motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 1.5/5
Seo K. C.
가족
-
전체(All) 통지 확인
25년의 좋은기억을 가지고 26년 두번째 방문하였습니다. 우리는 밤늦게 도착하여 체크인하였습니다.
그러나, 메인로비와 바로붙어있는방이 배정되어 바로 방을 바꿔달라고 요청했습니다. 매니저는 다음날 아침에 다시 요청해달라고 했습니다. 우리는 소음이 방으로 들어와 잠을 잘수없었다. 다음날 조식을 먹고 방을 바꿔달라고 요청했다. 지난밤의 메모를 확인하고 알겠다고 기다리라고만한다. 점심까지 기다렸지만 피드백이 없다. 오후 2시쯤 재요청하니 그때서야 급하게 처리를 해준다. 고객이 3번 요청해야 일이 처리되는점은 너무 힘들다. 개선되어야한다
Dear Mr. C.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in this matter. Please be assured that we will coordinate the plans for the enhancement with the respective team members.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future, giving us the opportunity to serve you better.
Warm regards,
Vi Do
Guest Experience Manager
Dear Mr. H.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we always strive to maintain the highest standards of guest satisfaction, we sincerely apologize for the inconvenience you experienced during your stay. We truly appreciate your patience and understanding in this matter. Please be assured that our team has escalated the matter to the Accor Customer Care for further review and follow-up.
We sincerely regret that we did not meet your expectations on this occasion. Nevertheless, we hope to have another opportunity to welcome you back and provide you with the genuine and heartfelt hospitality that Mövenpick Resort Waverly Phu Quoc is committed to delivering.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.0/5
Jinrok A.
가족
-
전체(All) 통지 확인
시설이 전반적으로 좋아서 만족했습니다. 스태프들도 친절했고 모벤픽앱이 아주 편했습니다.
다만 위치가 조금 아쉬웠고, 메인게이트행 버기가 더 자주 운행하면 좋겠습니다(특히 오후).
호텔동의 풀억세스룸에 관해 말하자면, 수질관리에 신경을 써야할 필요가 있습니다. 그리고 풀 깊이가 너무 낮습니다. 냉장고가 전혀 시원하지 않습니다.
숙박은 전반적으로 만족합니다.
Dear Mr. A.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters.
We also appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Doyeon K.
가족
-
전체(All) 통지 확인
가족 여행으로 Mövenpick Resort Waverly Phu Quoc에 투숙했는데, 전체적으로 정말 만족스러운 숙박이었습니다.
무엇보다 직원분들이 정말 친절하고 세심하게 응대해 주셔서 머무는 동안 기분이 좋았습니다. 체크인도 전용 공간에서 프라이빗하게 진행되어 복잡하지 않고 편안했습니다.
조식도 음식 종류가 다양하고 맛도 좋아서 매일 아침 즐겁게 식사할 수 있었습니다. 특히 프라이빗 라운지에서 이용할 수 있는 해피아워도 만족스러웠습니다. 여유롭게 시간을 보내기 좋았고, 가족과 함께 편하게 즐길 수 있었습니다.
수영장과 리조트 내 부대시설도 잘 갖춰져 있어서 굳이 외부로 많이 나가지 않아도 리조트 안에서 충분히 휴식하고 즐길 수 있었습니다. 전체적으로 가족 여행객에게 특히 추천하고 싶은 리조트입니다.
직원들의 친절한 서비스부터 객실, 조식, 라운지, 수영장까지 전반적인 만족도가 높았습니다. 푸꾸옥에 다시 방문한다면 재방문하고 싶은 곳입니다. 😊
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 3.5/5
Chaeyeon S.
커플
-
전체(All) 통지 확인
조식이 맛있는데 육류가 너무 없어요.
Dear Ms. S.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We have noted your observation for improvement to the breakfast selection. Please be assured that we will coordinate the plans for the enhancement with the respective team members.
We appreciate your review as it motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your beloved one again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 1.5/5
Seo K. C.
가족
-
전체(All) 통지 확인
25년의 좋은기억을 가지고 26년 두번째 방문하였습니다. 우리는 밤늦게 도착하여 체크인하였습니다.
그러나, 메인로비와 바로붙어있는방이 배정되어 바로 방을 바꿔달라고 요청했습니다. 매니저는 다음날 아침에 다시 요청해달라고 했습니다. 우리는 소음이 방으로 들어와 잠을 잘수없었다. 다음날 조식을 먹고 방을 바꿔달라고 요청했다. 지난밤의 메모를 확인하고 알겠다고 기다리라고만한다. 점심까지 기다렸지만 피드백이 없다. 오후 2시쯤 재요청하니 그때서야 급하게 처리를 해준다. 고객이 3번 요청해야 일이 처리되는점은 너무 힘들다. 개선되어야한다
Dear Mr. C.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times. We apologize for the inconvenience you experienced and thank you for your patience in this matter. Please be assured that we will coordinate the plans for the enhancement with the respective team members.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future, giving us the opportunity to serve you better.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Seunggyun H.
가족
-
전체(All) 통지 확인
위치가 애매하였으나 고객응대 측면에서 만족함
Dear Mr. H.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Minjong S.
가족
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전체(All) 통지 확인
스팀룸이 매우 고급스럽고 무료 이용이 만족스러웠다. 모든 직원들이 전체적으로 친절하다. 풀억세스룸의 만족도가 매우 높으며 패밀리룸으로 업그레이드에 더욱 만족스러웠다.
Dear Ms. S.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 3.5/5
Yoo R. K.
가족
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전체(All) 통지 확인
9세 이상에 대해서는 성인요금이 적용된다는 안내를 예약시에 확인하지 못했는데, 체크인시 안내받아 추가하였습니다. 다른 대부분의 호텔들은 13세까지 어린이인데 호텔 정책이 다르다면 좀 더 눈에 띄데 고지가 되어야할 것 같네요. 또 체크인 시간이 늦은 편이었는데 청소가 완료되지 않은 객실(변기에 청소 오물 방치)을 받은건 매우 불쾌한 경험이었습니다.
Dear Ms. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
Regarding the additional charge for your child, we would like to clarify that the child’s age was indicated as 9 years old at the time of booking. However, upon check-in, our team verified the passport and found that the child was 12 years and 2 months old. In accordance with our hotel policy, guests aged 12 years and above are subject to the applicable adult rate. Our Guest Relations Manager subsequently assisted in explaining the policy to you.
We are also very sorry regarding the condition of your room. Discovering cleaning waste left in the toilet is certainly not the experience we aim to provide. We sincerely apologize for this oversight and the inconvenience caused.
As a gesture of goodwill, our team offered to waive the applicable extra adult surcharge, which you kindly accepted. We also arranged an apology amenity in your room the following day. We are pleased that our service recovery helped to address your concern, although we understand that the initial experience was disappointing.
Regarding your breakfast feedback, we also appreciate your comments about the limited variety of protein options and the lack of menu changes during your four-day stay. We have shared your feedback with our Culinary team for further review and improvement.
Once again, please accept our sincere apologies for the shortcomings during your stay. Thank you for sharing your feedback with us, as it helps us identify areas where we can improve and provide a better experience for our guests.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.5/5
Byoungeun M.
가족
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전체(All) 통지 확인
조용하고 쾌적한 분위기의 가족 친화적인 리조트입니다. 객실과 공용시설이 깔끔하고, 수영장과 해변 접근성이 좋아 아이들과 함께 머물기 편했습니다. 전반적으로 여유롭고 편안하게 휴식하기 좋은 환경이었습니다.
Dear Mr. M.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.5/5
Jeong S. E.
가족
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전체(All) 통지 확인
여긴 계란요리종이가 테이블에 있어서 접시들고 서 있지 않아도 되고 코코넛커피가 진짜 너무 맛있어요!!!
Dear Ms. Jeong,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced with the resort location and pillow smell and thank you for your patience in these matters.
We appreciate your review and the compliments about our team. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Hyen I. L.
가족
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전체(All) 통지 확인
f&b 직원 모두가 친절하고 객실 정비가 완벽해서 청결했습니다.
Dear Mr. L.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Huncheol H.
1인
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전체(All) 통지 확인
해변과 가까워서 산책하기도 좋았고 무엇보다 편안하게 쉬기 좋았네요!
Dear Mr. H.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Hyeyeon K.
비즈니스
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전체(All) 통지 확인
최상
Dear Ms. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 0.5/5
Hyungjoo K.
가족
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전체(All) 통지 확인
4박5일 일정으로 리조트 투숙하였고, 만족하며 3박을 지냈습니다. 문제는 마지막밤 11시경 옆방에서 옴청난 소음(음악, 기도) 소리로 수차례 프론트에 자제요청 하였으나, 담당 매니저는 옆방에서 초인종을
눌러도 답이없다며, 방법이 없다며 원하면 방을 바꿔주겠다고 소리쳤습니다. 이게 제가 매니저가 저에게 소리칠 상황인지 정중히 양해를 구해야하는
상황인지 이해가 되지 않았고 결국 한시간 가량
뒤에 해당 투숙객 부모가 복귀하고 문을 열면서 해소되는 듯 했으나, 새벽에도 불편한 소음은 이어졌습니다. 클레임 제기 후 적절한 피드백도 없었고, 문이 열리고 매니저는 돌아가버렸습니다. 다음부터는 숙소 선택 시 모벤픽은 고민될것같습니다
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We are truly sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated. We have addressed this issue with the staff concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback, and it has been utilized for proper training with our teams to improve both service and communication.
We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.5/5
Youngchoul K.
가족
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전체(All) 통지 확인
푸꾸욱 처음 방문하여
너무 좋은 시간 보내게되어
대단히 감사합니다
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.0/5
Bohyun K.
가족
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전체(All) 통지 확인
첫 푸꾸옥 여행이었고 5박을 모두 머물렀습니다. 직원분들 모두 친절하였고, 방에 문제(에어컨 고장 및 배수 불량)가 있었지만, 모벤픽 앱을 통해 어렵지 않게 요청, 소통하여 문제가 해결되었습니다. 우기여서 바갓가에 오래 있지 못했지만 다음에 날씨 좋을 때 또 방문해 해변도 즐겨보고 싶습니다.
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We have noted your observations for improvements to the room cleanliness and breakfast selection. Please be assured that we will coordinate the plans for the enhancement with the respective team members. We seek your patience and understanding, as the recommendations may require time to be implemented.
We appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Changho A.
1인
-
전체(All) 통지 확인
전체적으로 직원들의 서비스가 돋 보였고, 아코르 티어에 대한 배려 또한 훌륭한 편이었다.
Dear Mr. A.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 3.0/5
Hyojoo J.
가족
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전체(All) 통지 확인
개인적으로 냐짱, 푸꿕, 판티엣 모벤픽에 대한 긍정적인 경험을 많이 했기에 이번 여행도 기대하며 갔다. 하지만, 두 번이나 큰 아쉬움을 안겨주었다. 첫째는 룸업그레이드를 하며 오전 10시에 방을 바꿔주기로 했지만 벨보이는 오지 않았고 12시에 바꿔준다고 하여 기다렸다. 하지만 내가 4번 전화할 때까지도 아무도 도와주지 않았고 결국 내가 리셉션에 내려가서야 벨보이를 보내주었다. 두번째는 아이 생일 파티를 위해 케이크를 숙소 체크인 며칠전부터 이메일로 확인과 대면으로 확인했음에도 약속한 시간보다 40분이나 지체되었다. 문제는 이에 대한 정확한 설명이 없었고 변명이 티가 나는 설명만 했을 뿐이다. 결국 강력하게 컴플레인하자 그제서야 이유를 설명했고 바우처와 무료 아이스크림을 제공했다. 아이를 동반한 여행에서 시간이 얼마나 중요한지 직원들은 전혀 모르는 것 같았다. 비록 아코르 멤버쉽과 바우처 등으로 혜택은 받았고 음식의 퀄리티도 높았으나 직원들의 일처리 능력은 미숙했고 서로 소통을 하지 않은 너무 티가 났다. 나는 앞으로도 movenpick을 갈 예정이지만 그 때에는 충분히 만족할 서비스를 받고 싶다
Dear Ms. J.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We are sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the service delay from our team. While we had initially arranged to move you at 10:00 AM, an unexpected issue was discovered with the designated room, requiring our team to prepare an alternative accommodation to ensure it met our standards before your arrival. However, we fully recognize that this does not excuse the lack of timely communication and follow-up on our part. We are especially sorry that you had to wait for an extended period, make several phone calls, and eventually come to the reception desk in person before receiving assistance. This is not the level of service we strive to provide.
Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, we can assure you that we value your feedback, and it has been utilized for proper training with our teams to improve both service and communication.
We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 4.0/5
Tae H. K.
가족
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전체(All) 통지 확인
시설과 서비스는 매우좋았다. 직원모두 친절했다. 조용한 휴식을 할 수있는 리조트였다
Dear Mr. K.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
고객 평점 5.0/5
Chi Y. C.
가족
-
전체(All) 통지 확인
자정 넘어 도착했음에도 친절하게 맞이해준 리셉션 직원과 집을 옮겨주고 상세한 시설 및 호텔 가이드 설명이 좋았습니다. 그리고 ALTITUDE8에서의 차별화된 조식체험도 기억에 남고, 늦은 체크아웃과 오후 3시 초콜릿 타임은 모멘픽 리조트 호텔에 묵어야 하는 이유를 잘 설명해줍니다. 직원의 친절도와 시설에 모두 만족합니다.
Dear Mr. C.,
Warm greetings from Mövenpick Resort Waverly Phu Quoc!
It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey.
We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience.
Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future.
Warm regards,
Vi Do
Guest Experience Manager
웹사용자 등급
그 외 웹 사용자 평가 등급
818 리뷰7.5/10위치
1,656 리뷰8/10객실
2,683 리뷰8.3/10서비스
17 리뷰9.2/10인터넷 가격
1,093 리뷰8.3/10레스토랑
1,014 리뷰8.9/10조식
738 리뷰7.3/10청결도
693 리뷰9.1/10분위기
113 리뷰6.7/10위치
231 리뷰7.2/10객실
292 리뷰7/10서비스
125 리뷰8.7/10조식
122 리뷰8.3/10수영장
87 리뷰6.7/10청결도
60 리뷰7/10가격 대비 가치
23 리뷰9.8/10웰니스 센터
94 리뷰7.3/10위치
193 리뷰8.3/10객실
230 리뷰7.8/10서비스
118 리뷰8.9/10조식
97 리뷰8.5/10편의 시설
88 리뷰7.2/10청결도
68 리뷰9.2/10분위기
6 리뷰9.3/10음료
10 리뷰7.5/10위치
14 리뷰7.6/10객실
27 리뷰8.2/10서비스
14 리뷰8.6/10해변
13 리뷰8.3/10레스토랑
11 리뷰9.2/10수영장
9 리뷰8.8/10조식
9 리뷰8.3/10편의 시설
7 리뷰8.4/10서비스
5 리뷰8/10편의 시설
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해당 호텔 예약 시:
등급 및 리워드 포인트를 적립합니다.
리워드 포인트를 사용할 수 있습니다.
혜택이 제공됩니다
회원 전용 요금 혜택을 볼 수 있습니다.
회원 전용 요금 혜택을 볼 수 있습니다.
주변에 있는 다른 시설
2/1페이지, 주변에 있는 다른 시설 1 :, 주변에 있는 다른 시설 2 :, 주변에 있는 다른 시설 3 :, 주변에 있는 다른 시설 4 :
