Novotel Phu Quoc Resort bintang 5

Catatan tamu Avis (Peringkat ALL) 4.7/5 1.106 ulasan

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Novotel Phu Quoc Resort - Image 1
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Duong Bao Hamlet, Duong To Commune, Kien Giang Province, 91000-9200 PHU QUOC ISLAND, Vietnam

Deskripsi

Keistimewaan hotel

  • "Located on Bai Truong, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

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Lokasi hotel

Novotel Phu Quoc Resort

Duong Bao Hamlet, Duong To Commune, Kien Giang Province
91000-9200 PHU QUOC ISLAND
Vietnam

GPS:10.12892, 103.982711

Telepon
Fax +84 297 6260 888

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.7/5  1.106 ulasan

Peringkat TripAdvisor  4.5/5  2.731 ulasan

Sertifikat keunggulan 2023

Clientele problem with otherwise fine hotel

Catatan Tripadvisor 2.0/5

petervoncx Ulasan TripAdvisor tersertifikasi

The hotel is ok, especially the garden villas. The problem is with the clientele. Hotel sells their all inclusive packages to tours from Russia and Kazachstan. When the swimming pool and beach was occupied by low quality tourist groups it was a complete disaster, unfriendly and even employees of the resort didn't seem to appreciate it, people stilling food from breakfast venue, etc. Next day the tour obviously left and it was like a different hotel with just a handful of private russian speaking tourists. I understand they need to fill the rooms, but so do people want to rest and should be able to get this information. All-inclusive tours are ruining the experience for all other private guests. It really hurts the Novotel brand.

Good value well located resort

Catatan Tripadvisor 4.0/5

MelbourneLeapy Keluarga - Ulasan TripAdvisor tersertifikasi

I chose this hotel because it is centrally located close to the airport and mid island, making it easier to access either the North or the South end of Phu Quoc. It is not 5 star, but there are other 5 star hotels close by if that is your preference. I found the Novotel had a relaxed feel and that all staff were pleasant and greeted us every time we walked by. There are multiple pools and a well maintained beach area available to guests. The only issue with all of these is that they are quite a walk from the main wing of the hotel and all require transiting flights of stairs, so I don’t know how anyone with mobility issues would manage. We did not have any issues finding loungers to sit on at the pool, but the beach area could do with a few more. It was noticeable when a large group of Chinese tourists left on the Saturday we were there that the pool area was almost empty. Clearly the Novotel caters for large groups of tourists on a regular basis. The hotel (and most of the island) accommodates predominantly Russian and Chinese guests, with very few European or Aussies, but we were well catered for. The hotel is showing signs of needing some maintenance, but was generally spotlessly clean. Breakfast was plentiful and varied with something for all tastes and cultures. We did not eat other meals in the hotel as there was a small night market across the road with thirty or more food places and we chose to try out some of them most nights. As with most Asian countries all alcohol is expensive except beer, which is very cheap at about $1 a can. My slight niggle with our room (and I assume most of the hotel rooms) was the noise of the air conditioning, which was so loud that it took a couple of nights to get used to how loud it was before I was able to sleep without hearing it all night. I would certainly stay at the Novotel again for the location and moderate rate we paid as Accor members.

Xin chao MelbourneLeapy, Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. We will make every effort to further improve our services based on your feedback. We are looking forward to seeing you again. Sincerely, Novotel Phu Quoc Resort Management

Good stay and friendly staff

Catatan Tripadvisor 4.0/5

seeywong Friends getaway - Ulasan TripAdvisor tersertifikasi

You can feel the friendliness of the staff from the moment you step into the hotel, and check-in or check-out is smooth. The hotel generously upgraded me to a suite, and the view from the room was beautiful. However, the design of the room is a bit strange. For example, the walk-in dressing room is not attached to the bathroom but in the living room. The bathroom also lacked hooks and there was no door to the shower room. . . . The hotel breakfast has many choices and tastes. There is a staff named MY in the restaurant who is very enthusiastic.

Xin chào Seewong, We look forward to your words of praise. We are happy to pass on your positive appreciation to My and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely, Novotel Phu Quoc Resort Management

Average Hotel

Catatan Tripadvisor 3.0/5

Neil T Ulasan TripAdvisor tersertifikasi

After spending nine busy days exploring the wonderful North and South Vietnam, we wanted to have some chill and relax time on the beach. We recently stayed 5 nights 4 days at this hotel. We booked a superior room that was very spacious and overlooking the grounds and sea. The room was tidy, although not 5*. The furniture had stains on it and the bedroom had some damp spots. The long balcony was tired and paint flaking off the bottom paneling. The glass on the balcony needed a clean as there were grubby hand prints and smears. House keeping was very poor. Every day we had to ask for hand towels that hadn’t been replaced and toilet roll. Our last full day the room wasn’t cleaned at all. No water left, bed unmade, no toilet roll and towels not changed. On checking out Thang was very apologetic and was extremely sorry. The hotel grounds were very clean and well kept. The restaurant for breakfast was excellent with so many different food options for all nationalities. We only ate once in the evening and had the buffet which was very good value for money. But they also provide an a la carte and there are many dishes to choose from. We only used the pool by the beach for a swim up drink. This was very clean. The beach was clean and tidy but I would suggest they should have more beds available. We struggled some days to find two beds at 9am as most had towels on. Very frustrating when these people often didn’t turn up until late morning. Suggestion for the life guards to remove towels after two hours if not used. The sea was calm and a lovely temperature. Although we did experience some sea lice that can sting (not painful). On either side of the beach 200 mtrs apart are two water sports companies. Lots of jet ski hire, paragliding available but also very noisy and busy and not ideal for those wanting to relax. The Best Western hotel next door played loud music late afternoons and also had entertainment during the evening and finishing around 11pm. We didn’t see or hear any entertainment at our hotel. Sunsets were amazing with stunning views. There is a street market approximately 200 yards from the hotel. They have wonderful street food outlets and many different types of restaurants. Many offering lots of fresh seafood options. I have scored the hotel average because of our experience with the poor housekeeping, no entertainment and noisy beach. The hotel appears to be popular with Russians.

Xin chào, We would like to thank you for your comments regarding your stay at Novotel Phu Quoc Resort. We are always pleased to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are very sorry to hear that your experience was not good during the stay. We have shared your feedback with the relevant area to ensure that this issue does not arise in the future. Please accept our sincere apologies for the inconvenience you experienced during your stay. Thank you again for sharing your experiences and we hope to welcome you back to Novotel soon. Best regards, Novotel Phu Quoc Resort Management

Very responsive team and service

Catatan Tripadvisor 5.0/5

Maria R Ulasan TripAdvisor tersertifikasi

Hello! I would like to express my sincere gratitude to the hotel team. My child celebrated his first birthday at your hotel, and unfortunately, I got very sick that day and couldn't participate. Your team organized a wonderful celebration for my little one, and he was so happy. Thank you so much for the organization, your attention, kindness, and involvement.

Xin chao MariarD6612UK,, We are very grateful for your comments and we are always very pleased to receive positive feedback. I will definitely let our Heartists know about your compliments. I am sure that such reviews will serve as a good motivation for all staff. Thanks again for your feedback and we hope that your next visit will be as enjoyable as this one. Sincerely, Novotel Phu Quoc Resort Management

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  • 381 ulasan 8.7/10 Kebersihan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.