Premier Residences Phu Quoc Emerald Bay Managed by Accor bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 972 ulasan

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Khem Beach, An Thoi Town, Phu Quoc, 920000 Phu Quoc, Vietnam

Deskripsi

Keistimewaan hotel

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

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Lokasi hotel

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Telepon
Fax +84 297 3927 778

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.6/5  972 ulasan

Peringkat TripAdvisor  4.5/5  922 ulasan

Sertifikat keunggulan 2024

Excellent hotel for a few days relaxing

Catatan Tripadvisor 5.0/5

Knaggs F Keluarga - Ulasan TripAdvisor tersertifikasi

We stayed here in a garden villa for 3 nights, check in was quick and we hot into the room early. The Villa was fantastic, probably the best we have stayed in, comfy, spacious and a great location. Staff overall were excellent,we had a few teething problems during our stay, but we're quickly resolved, particular mentioned to Van on reception, Anh in the clubhouse and Leon the head chef. Facilities are excellent, lovely beach, great pools and activities for children. We live in Vietnam and stayed here during covid, this is yhe busiest resort, we have stayed in, but the staff with their systems seemed to cope with the full capacity of the hotel. The only issue is getting sun beds, you need to have reserved (everyone does it) before breakfast, although this might be easier at a quieter time. Since we came last there are also a few beach restaurants, including the excellent Istabul, where you can eat next to the beach and have more choice apart from the hotel. Also in front of the hotel, some shops and cheap local restaurants. Our children 8 and 12 enjoyed the activities and the playground (which had a pool table, table tennis for older kids) along with the excellent foam party. Will definitely be back.

The rooms was not clean. There were no towels at pool. A lot of kids in the adult pool. The restaurant had 1 hour waitin

Catatan Tripadvisor 1.0/5

Christoffer H Couples - Ulasan TripAdvisor tersertifikasi

Room Not Serviced: On one occasion, we spent the entire day at the beach and returned to our room around 4:00 PM, only to find that it had not been cleaned or tidied. This lack of basic housekeeping is highly unsatisfactory. Restaurant Service Issues: During lunch at your restaurant, we experienced an unacceptable delay. After waiting for over an hour without receiving our food, we had to cancel our order. Upon cancellation, we discovered that part of our order (a burger) had not even been recorded. Such service is far below the standards expected at a 5-star establishment. Room Cleanliness: Upon check-in, the room, particularly the bathroom, was not clean. This is unacceptable for a hotel of your standard and price range. Pool Towel Availability: Throughout our stay, it was impossible to obtain towels at the pool. Despite inquiring with staff members, we were told they could not assist us, leaving us frustrated and inconvenienced. Adult Pool Mismanagement: The adult-only pool was constantly occupied by children, undermining the purpose of this designated space. It was disappointing to see that no staff or lifeguards enforced the "adults only" policy.

Great family hotel with excellent facilities.

Catatan Tripadvisor 4.0/5

Tom_Rosengren Keluarga - Ulasan TripAdvisor tersertifikasi

This is a great family hotel with excellent facilities. Positives: Pool Area: The pool area is huge, with separate sections for both children and adults. Breakfast: There's a vast selection at breakfast. It can be a bit noisy inside, but sitting outside is much more pleasant. Pizzas: The pizzas at the beachside restaurant are really good. Beach: The beach is amazing and not very crowded. Negatives: Towel "Mafia": Despite the hotel's policy against reserving sunbeds at the pool or beach, this rule is not enforced. If you want a sunbed, you need to go down and reserve one before breakfast. The problem is that all the sunbeds are reserved but not actually used, preventing others from using them. Poor Sound Insulation: The hotel is built with open spaces between the floors, and there's no sound insulation in the room doors. Consequently, any noise – someone dragging a suitcase or a child screaming on any floor – sounds like it's right outside your room.

Xin Chào Tom_Rosengren, Thank you for taking the time to share your feedback. We’re delighted to hear that you and your family had a positive experience with our facilities, especially the pool area, breakfast selection, beach, and our pizzas at the beachside restaurant. It's wonderful to know you found our beach to be a relaxing and uncrowded place to enjoy. We also appreciate you pointing out the areas where we can improve. We are sorry to hear about the issue with sunbed reservations. We understand how frustrating it can be when our policies are not properly enforced. Please be assured that we are looking into ways to ensure a fairer system for all guests, so that everyone can enjoy the pool and beach areas without any inconvenience. Regarding the sound insulation, we acknowledge that this is an area we could improve upon. We understand how important peace and quiet are for a relaxing stay, and we will review the design and structure of the rooms to explore possible solutions to minimize noise disturbances. Your feedback is invaluable, and we will use it to enhance our services and facilities. We hope to welcome you back soon for another enjoyable stay, where we can offer you an even better experience. Best regards,

Affordable Family Getaway with Outstanding Value in Phu Quoc

Catatan Tripadvisor 4.0/5

Gregg L Keluarga - Ulasan TripAdvisor tersertifikasi

Peer Residence in Phu Quoc is an excellent choice for travelers seeking comfort, affordability, and a family-friendly environment. While it may not deliver the opulence of a 5-star hotel, it stands out for its unbeatable value and exceptional service. The spacious rooms provide a cozy retreat, although some details, like minor maintenance issues, remind you it’s not a luxury stay. That said, the overall cleanliness and functionality are commendable, offering a pleasant base for your Phu Quoc adventures. Value and Dining One of the hotel’s greatest strengths is its exceptional value for money. With significantly lower rates compared to nearby hotels, Peer Residence ensures that you can enjoy a memorable holiday without stretching your budget. The breakfast buffet is a standout feature, offering an enormous variety of dishes with daily rotations to keep things exciting. Additionally, the Clubhouse poolside dining is both delicious and reasonably priced. If you prefer exploring local flavors, the location is perfect—right across the street, you’ll find $1 Bánh Mì sandwiches, multiple cafes, and massage parlors. This adds an extra layer of convenience and enjoyment to your stay. Facilities and Family-Friendly Features The pool area is a highlight, especially for families. With three water slides, including one for adults, it’s a fantastic spot for kids and parents alike. The clean premises and the pristine beach with soft sand and clear water further enhance the experience. Periodic events, such as foam parties with live DJs, add a fun and lively touch to your holiday. Sunset Town and Extra Perks A delightful bonus is the hotel’s provision of tickets to a light and fireworks show, which is a must-see experience. Sunset Town, located just five minutes away, is easily accessible via a complimentary shuttle bus. This vibrant area offers a fantastic market and lively atmosphere, making it a great place to explore in the evening. Guests should definitely take advantage of this convenient and entertaining outing. Considerations for Guests A couple of minor points to note: beach chairs tend to fill up quickly due to guests reserving them early, so it’s best to claim your spot in the morning. Additionally, while the pool parties are exciting, post-event cleanliness could be improved. Pro Tips Double-check your bill at checkout to ensure all charges are accurate. Take advantage of the local food and amenities across the street for an even more affordable stay. Don’t miss the light and fireworks show or a trip to Sunset Town—both are memorable experiences! Conclusion Peer Residence is a gem in Phu Quoc for families or anyone traveling on a budget. It offers great amenities, a prime location, and a welcoming atmosphere, all at a fraction of the cost of nearby options. While it may not have all the bells and whistles of a luxury hotel, its friendly staff, excellent dining, and family-oriented facilities make it an outstanding choice for a relaxing and enjoyable holiday. Highly recommended!

Xin Chao Gregg L, Thank you for sharing such a comprehensive and thoughtful review of your stay at our resort! We are delighted to hear that you found our resort to be an excellent choice for comfort, affordability, and family-friendly amenities. Your kind words about our spacious rooms, exceptional service, and overall cleanliness mean a lot to us. We’re thrilled that you enjoyed our breakfast buffet and poolside dining at the Clubhouse, as well as the convenience of local dining and entertainment options nearby. Our team works hard to ensure guests have a memorable and enjoyable experience, and it’s wonderful to see that reflected in your review. We’re also pleased that you appreciated our family-oriented facilities, including the pool with water slides and special events like foam parties. The light and fireworks show and the vibrant atmosphere of Sunset Town are indeed highlights of the area, and we’re glad you were able to take advantage of these experiences. Your feedback regarding beach chair availability and post-event cleanliness is invaluable, and we will share this with our team to further enhance our services. Additionally, we appreciate your pro tips and suggestions, which will certainly help future guests make the most of their stay with us. Once again, thank you for your recommendation and for highlighting the value and warmth that our resort offers. We look forward to welcoming you and your family back for another memorable Phu Quoc adventure! Warm regards,

Absolutely not worth it

Catatan Tripadvisor 2.0/5

FarAway48561536327 Ulasan TripAdvisor tersertifikasi

Let's start with the good things since there's few of them and it's easy to list: 1) The pool is big 2) The hotel is right across a strong of restaurants, massage spas, and street food 3) There's a free shuttle to sunset town along with free entry to the shows 4) The room is modern and nice Okay let's get to the bad: 1) When I arrived, I was told I had 2 single beds. I asked if I could get switched to 1 queen, and they said they couldn't. My friend was checking in and had the same 2 single bed situation, and they happily switched her. When I told the person that was helping me, they magically found a queen room, though seemed very unhappy to switch me. 2) To get to my section of the hotel from the lobby, I needed to walk through the restaurant. This would normally be fine, but once the restaurant closes and the sun sets, they turn off the lights and I'm left to walk through the restaurant in darkness. 3) The breakfast buffet is alright for 1 day, but very little changes day to day (a few hot dishes), and so by day 3, you're already sick of the buffet 4) Housekeeping woke me and my friends up at 8am and 9am by ringing the doorbell multiple times. Granted, we didn't put out the "do not disturb" sign, but I've never in my life been to a hotel where they came that early. 5) My room had body lotion, but my friends did not, and so she called down to reception multiple times to get help, but no one picked up. 6) I was woken up at 4am by what almost sounded like an animal behind the wall. It happened repeatedly enough I could record the audio 7) The pool area frequently ran out of pool towels. Overall, the level of service is not what you would expect from a "5 star" hotel. It was an alright stay, but not a hotel I would ever recommend to someone.

Xin chào FarAway48561536327, Thank you for sharing your detailed feedback about your stay at Premier Residences Phu Quoc Emerald Bay. We truly value all guest reviews, as they help us improve our services and facilities. We are pleased to hear that you appreciated the large pool, the convenient location near restaurants and street food, the complimentary shuttle, and the modern room design. Your positive remarks mean a lot to us. However, we sincerely regret to hear about the challenges you faced during your stay. Please allow us to address some of your concerns: 1. Room Change Request: We understand that your request to change the bed type coincided with a similar request from your friend and was made upon check in at night. As this required coordination with our housekeeping team to ensure everything was properly prepared, it took some additional time to accommodate. However, we believed our staff supported you with your desired room type. 2. Breakfast Variety: We appreciate your feedback on the breakfast offerings and will share your comments with our culinary team to enhance the variety and quality. 4. Cleaning time: Our standard cleaning time begins at 8:00 AM. We apologize if this was inconvenient for you and encourage guests to inform reception if a specific cleaning time is preferred so that we can make the necessary arrangements. 5. Reception Responsiveness: We apologize for the delay in addressing your request for body lotion and for not responding promptly when assistance was needed. This is not the standard of service we aim to provide, and we will take immediate steps to improve responsiveness. 6. Pool Towel Availability: During high-occupancy seasons, there may be moments when towels at the pool and beach run out temporarily due to high demand. However, our staff actively works to collect and refill clean towels as quickly as possible to minimize any inconvenience to our guests. We appreciate your understanding regarding this matter. Your feedback highlights areas where we fell short, and we are committed to addressing these issues to ensure a better experience for our future guests. Thank you once again for your sharing. Best regards,

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.