Premier Residences Phu Quoc Emerald Bay Managed by Accor bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 854 ulasan

Jaminan Harga
Terbaik
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Khem Beach, An Thoi Town, Phu Quoc, 920000 Phu Quoc, Vietnam

Deskripsi

Keistimewaan hotel

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

Akomodasi kami

Pesan hotel ini
Kamar 1

Lokasi hotel

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Telepon
Fax +84 297 3927 778

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  854 ulasan

Peringkat TripAdvisor  4.6/5  947 ulasan

Sertifikat keunggulan 2024

Worth trying

Catatan Tripadvisor 5.0/5

Getaway42291997017 Ulasan TripAdvisor tersertifikasi

Xin Chào Getaway42291997017, Thank you for sharing your wonderful feedback! We’re so glad to hear that you had a great experience with us. It's great to know that you found the room cozy, enjoyed the breakfast, and loved the large pool and stunning beach. We are especially grateful for your kind words about our service, and we will be sure to pass along your compliments to Giao, our driver. We're happy to hear that he was able to assist you and make your stay even more enjoyable. It’s also great that you enjoyed the proximity to Sunset Town and the nightly fireworks show. We’re thrilled that you had such a memorable stay, and we look forward to welcoming you back soon! Best regards, Premier Residences team

Comfortable stay in a very nice location

Catatan Tripadvisor 5.0/5

366ovidiup Couples - Ulasan TripAdvisor tersertifikasi

Xin Chào 366ovidiup, Thank you for your thoughtful and detailed review! We are delighted to hear that you had a pleasant stay at Premier, and we greatly appreciate your kind words regarding the spacious and comfortable apartment, as well as the amenities provided. We're glad the upgrade to an apartment enhanced your experience. It's wonderful to hear that you enjoyed the diversified breakfast and had no issues with finding seating, even when the hotel was busy. We're also pleased that you had a positive experience with the restaurant by the beach and the food quality, with the exception of the cobia fish. We will certainly review the dish to ensure we maintain high standards in all menu items. We’re glad you appreciated the well-maintained pools and the adults-only pool, and we’ll take note of your suggestion to add more seating around the pool to improve comfort for our guests. We agree that the breathtaking Khem Beach is a highlight of the hotel, and we understand your concern about the debris brought in by the water. Rest assured, we continue to monitor and maintain the beach area as best as possible. We’re also grateful for your kind words about Emma’s help with organizing trips – we will make sure to pass along your appreciation. Thank you again for your feedback, and we’re glad to know that you would recommend the hotel for a relaxing family vacation. We look forward to welcoming you back in the future! Best regards, Premier Residences team

Great place, bad attention the important details

Catatan Tripadvisor 3.0/5

GcamposS Ulasan TripAdvisor tersertifikasi

Xin Chào GcamposS, Thank you for sharing your detailed and thoughtful feedback. We truly appreciate your honesty, and we’re glad to hear that you had some great experiences during your stay. However, we also recognize the areas where we fell short and we apologize for the inconveniences you encountered. We understand that the location may not be ideal for those looking to explore the city or nearby attractions, and we appreciate your understanding regarding transportation. Regarding the pool and beach areas, we apologize for the lack of towels and the inconsistency with room cleaning. We will address these concerns with our team to ensure a more reliable service moving forward. Your feedback about the restaurant service is deeply concerning, and we sincerely apologize for the long waits, disorganization, and issues with order accuracy. This is certainly not the level of service we aim to provide, and we will be implementing better staff training and management to improve the dining experience. We also acknowledge the language barrier with some of our staff and will work on ensuring better communication and service in the future. We’re happy to hear that you enjoyed the buffet breakfast, the cleanliness of the common areas, the quality of food (especially the pizza), and the amenities like the beach and pools. We will continue to improve in these areas to provide a better overall experience. A special thank you for recognizing Phuong's exceptional service. We're delighted to hear that she was able to assist you with kindness and expertise, and we agree that she exemplifies the qualities we look for in a hospitality professional. We will certainly take your feedback into account as we work on improving our staff training and service across the board. We appreciate your constructive criticism, and we believe that with continued efforts in staff development and service consistency, we can provide the top-tier experience that our guests deserve. We hope to welcome you back and offer a more seamless and enjoyable stay in the future. Best regards, Premier Residences team

Good stay and nice beach

Catatan Tripadvisor 4.0/5

seeywong Keluarga - Ulasan TripAdvisor tersertifikasi

Xin Chào Seeywong, Thank you for taking the time to share your feedback. We are glad to hear that the check-in process was efficient, despite the busy lobby, and that you found the room spacious. However, we are truly sorry to hear that the cleanliness of the room, particularly in the bathroom, did not meet your expectations. We will certainly address this issue with our housekeeping team to ensure the highest standards of cleanliness are maintained. We’re happy that you enjoyed the happy hour benefit for Platinum members and found the food to be generous. We also appreciate your feedback about the breakfast experience. We understand the importance of a pleasant and peaceful breakfast environment, and we will work on improving the atmosphere during busy times. Your comments about the tea selection and the use of bathrobes in the restaurant have been noted and will be reviewed to enhance the guest experience. We are glad to hear that you appreciated our flexible airport transfer service, and we hope that despite the challenges, your stay was still enjoyable. Thank you again for your valuable feedback, and we hope to welcome you back soon for a more satisfying experience. Best regards, Premier Residences team

Great experience in a wonderful hotel

Catatan Tripadvisor 5.0/5

Zoltan J Ulasan TripAdvisor tersertifikasi

Xin Chào 786zoltanj, Thank you so much for your kind and thoughtful review! We are thrilled to hear that you and your family had a wonderful two-week stay with us. It’s fantastic to know that you enjoyed our beautiful location, as well as the service provided by our reception, housekeeping, and catering teams. We truly appreciate your recognition of our staff's hard work in keeping the hotel clean and well-maintained, and we're happy that you were able to find a great variety of choices during breakfast. We’re also glad to hear that the beach staff helped ensure a clean and pleasant environment for you and your family. Your kind words mean a lot to us, and we sincerely thank you for acknowledging the efforts of our team. We hope to welcome you and your family back in the future for another fantastic stay! Best regards,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 771 ulasan 8.9/10 Lokasi
  • 1.540 ulasan 7.8/10 Kamar
  • 1.740 ulasan 7.8/10 Pelayanan
  • 15 ulasan 9.4/10 Internet
  • 1.118 ulasan 9.4/10 Pantai
  • 996 ulasan 9.3/10 Kolam
  • 946 ulasan 8.9/10 Sarapan
  • 651 ulasan 7.2/10 Kebersihan

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