Mövenpick Villas & Residences Phu Quoc bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.250 ulasan

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Deskripsi

Keistimewaan hotel

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

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Lokasi hotel

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Vietnam

GPS:10.283008, 103.924173

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.250 ulasan

Catatan tamu Avis 3.0/5

Jemmy W. Keluarga - Ulasan terverifikasi ALL

The residence location does not have direct access to beach. We will need to get on a buggy to the resort area to access the beach. This would not be a problem if room description details this particular information. Pool towel must be exchanged with card provided to guest upon check-in. Too complicated check in and check out process. Affraid of loosing hotel amenities. Staff dont care about your membership status. Expensive rate for extra bed

Dear Jemmy W., Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us continuously improve our services and guest experience. We would like to offer some clarification regarding the points you mentioned: Mövenpick Resort Waverly Phu Quoc is a large integrated property that includes both a hotel and residence area. The Residence zone is located slightly further from the beachfront; however, to ensure guest comfort, we provide a complimentary buggy service to assist with transportation throughout the resort. We appreciate your understanding as we work to make this information more accessible for future guests. Regarding your check-in experience, our standard check-in time is 3:00 PM. During your arrival, the room was still being prepared, and our team was also working to clarify the breakfast package and occupancy details, as the original booking was for two adults and an additional guest over 12 years old was present. As part of our policy, we’re required to verify such adjustments to ensure accuracy in inclusions and charges. We're sorry if this process caused any inconvenience. In terms of the towel card system, this is part of our sustainability efforts, helping us manage towel usage responsibly. In the past, some towels were misplaced far from the resort, which led to the implementation of this system. We appreciate your patience and understanding on this matter. Lastly, we regret to hear that you felt your membership status was not acknowledged. This is not the level of service we aim to deliver, and we’ll be addressing this internally with our team. Once again, thank you for sharing your experience. We hope to have the chance to welcome you again in the future with a smoother and more enjoyable stay. Warm regards, Michelle Vu Guest Experience Manager

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 565 ulasan 6.9/10 Lokasi
  • 1.162 ulasan 7.8/10 Kamar
  • 1.731 ulasan 8/10 Pelayanan
  • 7 ulasan 5/10 Internet
  • 692 ulasan 8.5/10 Sarapan
  • 511 ulasan 6.9/10 Kebersihan
  • 427 ulasan 9.1/10 Suasana
  • 284 ulasan 7.2/10 Kesepadanan nilai

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