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Premier Village Phu Quoc Resort - Managed by Accor bintang 5

Catatan tamu Avis 4.5/5 973 ulasan

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Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

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  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya tidak dapat memanfaatkan harga khusus anggota

+ 21 Layanan

Keistimewaan hotel

  • "Two pristine beaches and stunning views from dusk to dawn "

  • "Secluded hideaway retreat at the southern tip of the island "

  • "215 villas with private swimming pool "

  • "35 min away from Phu Quoc airport "

  • 15 min away from Hon Thom Cable Car

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Layanan untuk anak-anak
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Laundry
  • Butik/belanja
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam renang
  • Pusat kebugaran
  • Kesehatan
  • Layanan untuk anak-anak
  • Pantai dan olahraga air
  • Fasilitas rak sepeda
Katering
  • Sarapan Layanan berbayar
  • 2 Restoran
  • 2 Bar
  • Layanan kamar
Layanan bisnis
  • Sedia layanan fotokopi/cetak Layanan berbayar

Lokasi hotel

Premier Village Phu Quoc Resort - Managed by Accor

Ong Doi Cape
An Thoi Town
Phu Quoc District
920000 phu quoc
viet nam

Tel: +842973546666

Faks: (+84)2973546667

Check-in dari 15h00

Check out sampai 12h00

  • Dengan pesawat

    PHU QUOC INTERNATIONAL AIRPORT Pada 20km / 12 mil

GPS :10.005315, 104.05185

Akomodasi kami

Relax at one of our 215 villas stretching across the length of the peninsula. Be it Island Villa, Beachfront Villa, Ocean View Villa or On The Rock Villa, you will have a private swimming pool and ample space for the whole family.No outside food allowed. Relax at one of our 215 villas stretching across the length of the peninsula. Be it Island Villa, Beachfront Villa, Ocean View Villa or On The Rock Villa, you will have a private swimming pool and ample space for the whole family.No outside food allowed

Island Villa with Private Pool

  • Maks. jumlah orang: 7
  • Area: Dari 340 / 3660 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Hillside Villa with Private Pool

  • Maks. jumlah orang: 7
  • Area: Dari 340 / 3660 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Ocean View Villa with Private Pool

  • Maks. jumlah orang: 9
  • Area: Dari 450 / 4844 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Sunset Villa with Private Pool

  • Maks. jumlah orang: 9
  • Area: Dari 350 / 3767 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges

  • Maks. jumlah orang: 9
  • Area: Dari 350 / 3767 sq ft
  • Pemandangan: Pemandangan laut, Pemandangan panorama *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Villa with Private Pool, Premier Club Privileges

  • Maks. jumlah orang: 7
  • Area: Dari 350 / 3767 sq ft
  • Pemandangan: Pemandangan laut, Di Pantai *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Villa 2 Bedrooms with Private Pool

  • Maks. jumlah orang: 6
  • Area: Dari 300 / 3229 sq ft
  • Pemandangan: Pemandangan laut, Di Pantai *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Eden Bay On the Rock Villas with Private Pool, Premier Club Privileges

  • Maks. jumlah orang: 9
  • Area: Dari 450 / 4844 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

On The Rock Villa with Private Pool, Premier Club Privileges

  • Maks. jumlah orang: 9
  • Area: Dari 622 / 6695 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Villas with Private Pool, 6 to 7 Bedrooms and Premier Club Privileges

  • Maks. jumlah orang: 9
  • Area: Dari 450 / 4844 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Luxury Villa

  • Maks. jumlah orang: 9
  • Area: Dari 620 / 6674 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Vila

Restoran dan bar kami

CORALLO

Jenis hidangan: Mediterania

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu
Makan siang

THE MARKET

Jenis hidangan: Internasional

The Market is a restaurant with a casual ambience. It offers a sumptuous buffet as well as a la carte dining options including all time local favourites. Indoor and outdoor dining is available.

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu
Makan siang

Deli Shop

Deli bakery with lots of pastry and special bread everyday. Chef's daily selection of pastry, bakery, sandwiches and beverages. It's quick and efficient so you just need to grab and go.

Foto non-kontrak

POOL BAR

Take a plunge in the scenic swimming pool and beat the heat and relax at our pool bar. Pool Bar offers variety of alcoholic and non alcoholic beverages in the vibrant and cool atmosphere. Our Pool Bar is perfect place for your pool parties.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu
Makan siang

Ulasan pelanggan kami untuk
Premier Village Phu Quoc Resort - Managed by Accor

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.5/5

973 ulasan

tripadvisor

Peringkat TripAdvisor 5.0/5

890 ulasan

Wonderful Trip

Catatan Tripadvisor 5.0/5

qvymom Business - 17/04/2021 Ulasan TripAdvisor tersertifikasi

This trip I combine with work so I really need a comfortable hotel to be able to relax. Accor Hotel is my choice, and it is a very right choice. It gave me a feeling of comfort, the food at the restaurant was delicious to help me relax, enjoy the rest of the day after hard work.

Dear qvymom, Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a relaxing stay and that you found the facilities and food of our property to your liking. Review like this will surely boost our team to strive more excellent guest experience everyday. Hope to see you return soon Safe travels! Sincerely, Bao An Guest Experience Manager

Great stay in Lunar New year holiday!

Catatan Tripadvisor 5.0/5

dolmindol 16/02/2021 Ulasan TripAdvisor tersertifikasi

This is my second stay and it was much better than the first stay in last year. First of all, it was great to be upgraded to a beachfront villa, and the services of employees have improved much and foods have improved greatly. In last year their foods were not as good as the other aspects of the resort, but the foods I had during this visit were definitely up to the 5 star level. And it was also good to use resort credit to enjoy foods in reasonable prices. The villa was beautiful and the beach was also the best , but it was a shame that I couldn't do kayaking because of rain. Overall, it was a great time and I hope to stay there again soon.

Dear dolmindol, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you and for taking the time to share your review We are beyond words by your gracious comments about your recent return, your compliments with your over all experience will surely boost our Heartist motivation to strive excellent guest service everyday and i will share to the entire resort team about your great review. Hope to see you return again and again to Premier Village Phu Quoc Resort soon, Safe Travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Great villa on the rock

Catatan Tripadvisor 5.0/5

laurentgenet2021 01/01/2021 Ulasan TripAdvisor tersertifikasi

Excellent facilities in the villa, great view, good restaurants, buggy transportation generated the usual waiting time - the hotel operations manger and general manager both acted as buggy drivers, well done dedication! - ice cubes to the room proved a challenge, small size pan and cooking kitchenware not in line with the villa accommodation capacity

Dear laurentgenet2021, Xin Chao Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. We feel great you were able to experience our warm hospitality and that you found the facilities and services of our property to your liking. Will let our Operations Manager and General Manager know about the great review you had written about your recent stay with us. Thank you again and we will be happy to welcome you back again, we hope your next visit will be better and pleasant as the previous one. Safe travels! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Wonderful Stay hosted by excellent staff members

Catatan Tripadvisor 5.0/5

QNgNg 20/10/2020 Ulasan TripAdvisor tersertifikasi

Dan and the team welcome our returning like part of their family. Prestay was excellent & caring, the stay was perfect, post stay was professional. My host Ann did another superb and attentive job to satisfy each member in our group 24/7. She exactly noted all of my preferences in my previous stays and made these even better this time. Pedro and Marine ensured all surprisingly delicious meals for our group. Henry and Jason can be role models for F&B staff. Trinh, Man, Thu @the market were pro and great too. Tinh & Duyen of FO hosted me well w an extremely nice attitude. I wish i could return every week. I would recommend Ann to be the villa host for loyal members. Thank everyone w love!

Dear Ngoc N, Xin Chao Thank you very much for taking the time to share your review in TripAdvisor and for choosing to stay with us again at Premier Village Phu Quoc Resort. We are thrilled by your feedback, we have many shinning and outstanding Heartists and we are happy to hear that they are a big impact for you to have a memorable experience with us. Will be sure to share this with Ann, Chef Pedro, Marine, Henry, Jason, Trinh, Man, Thu, Tinh and Duyen. Your review will surely give a huge confidence to the whole team to strive for more personalize excellent service. Thank you and we cant wait to welcome you back again Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Excellent relax location

Catatan Tripadvisor 5.0/5

32trant 03/10/2020 Ulasan TripAdvisor tersertifikasi

Location is separated with nice view. Staff are very friendly and professional. Accomodation is good and clean. Room service is excellent. It is absolutely my favourite choice when I need a relax time in the future.

Xin Chao 32trant, Thank you very much for taking the time to share your experience I am very happy to hear that our Heartist staff took such good care of you and you fond our Resort and services to be your favorite choice too relax. We cant wait and hope to see you return soon! Safe travels. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Premier Village Phu Quoc Resort

good place with terrible service

Catatan Tripadvisor 1.0/5

levd2020 Friends getaway - 10/01/2020 Ulasan TripAdvisor tersertifikasi

Travelling 2-3 time per month, staying in hotels at least 60 days per year I'm not a fan of writing review, wrote less than 10 in all my life. Being Accor Platinum member, love their properties and service in Swisshotels and Sofitels I was extremely disappointed by this property. Villas are modern and well build, but everything else related to service is total disaster. Room Service: few times when we call they had to drop a phone as they did not speak english and we was waiting 5-10 minutes to receive call back, had to repeat order numerous times, and the only time they did not mess the order was only last night considering we were ordering room service 2-4 times per day. And everything was extremely slow. Restaurants/Bars: had to wait 10-15 minutes to get English speaking person, sometimes dishes were delivered in 1 hours, order were messed up, on a first night they managed to try to overcharge us more than twice, sometimes they were forgetting what was ordered, bringing our orders to others. Few times, same as to get room service had to contact the person at reception to get what is needed. New Year was organized poorly, so we went Marriott were it was done much better. Beauty Salon: they managed to mess up a hairdress right before New Year. Some stuff was really good and helpful, like Channy for example, but overall very unpleasant experience for all the group. Had to leave hotel early. Never had such a terrible service.

Dear levd2020, Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies again for your bad experience. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that you had to leave earlier and hope you enjoyed the end of your holidays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manon Boonstoppel Guest Experience Manager

Incredible value for this stunning property

Catatan Tripadvisor 5.0/5

cdnabroad Couples - 03/01/2020 Ulasan TripAdvisor tersertifikasi

My partner and I stayed 4 nights at this stunning resort at Christmas. Our hillside villa was in a quiet location of the resort, as we had requested. Everything was kept quite immaculate. The staff were all very friendly. Breakfast was included and the selection was enormous. We ate most dinners at Corallo and were very pleased with the quality of the food. The buggy service was good, although sometimes the app seemed to be a bit slow. We didn't leave the resort, preferring to kick back at the beach and our private pool- amazing!! I agree with some of the other reviews about improving the environmental sustainability, especially around plastic water bottles. Hopefully they are considering how to address this. I would return here in a heartbeat and would highly recommend it.

Dear cdnabroad, What a fantastic review! Thank you for taking the time to write in TripAdvisor about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. About our sustainability impact we are in discussion to handle it and replace the plastic bottles :) cdnabroad, thank you for staying at Premier Village Phu Quoc Resort, we all look forward to welcoming you back in the near future. Kind Regards, Manon Boonstoppel Guest Experience Manager

Awesomeness

Catatan Tripadvisor 5.0/5

mrsteveyangon Family - 26/12/2019 Ulasan TripAdvisor tersertifikasi

Incredibly relaxing, stunning surroundings and overall great service. The bungalows are beautiful with everything you would need - great additional services, manicure, massage, paddle boarding, gym, sunset rooftop yoga and increble private BBQs. Attentive and efficient staff with great attention to detail for your overall needs. Note, the western beach is better for swimming, also there are no paddle boards/Kyaks on the eastern beach.

Dear mrsteveyangon, What a fantastic review! Thank you for taking the time to write in TripAdvisor about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. mrsteveyangon, thank you for staying at Premier Village Phu Quoc Resort, we all look forward to welcoming you back in the near future. Kind Regards Manon Boonstoppel Guest Experience Manager

dirty

Catatan Tripadvisor 2.0/5

leetJ2914TT Family - 01/11/2019 Ulasan TripAdvisor tersertifikasi

Private villa swimming pool dirty I didn't feel kind. I didn't hear any clear explanation at check-in. When I went to the restaurant, they forgot my order and didn't bring it. I do not want to go next time.

Dear leetJ2914TT Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joey Pham, Front Office Manager

Beautiful resort but can be improved

Catatan Tripadvisor 5.0/5

Dai_Thuan Family - 22/09/2019 Ulasan TripAdvisor tersertifikasi

We spent 6 days at this beautiful resort in August and had a great time. The 3-bed villa was very nice especially the pool :-). It was huge and nicely decorated. The seaview was defintely a bonus. Breakfast was very nice with more than enough choices to satisfy most people. Ms Tuyet, the Outlet Manager, ran a very professional and kind team. She helped us a great deal in ensuring that our daughter who had allergies to egg and wheat had very nice and safe food to eat. For this myself and my wife are very grateful. It definitely eases our worries every time we are on holiday. The beach was in a bay and was very clean, shallow and nice but there were no waves at all which we didn’t really like. Good for paddleboards but not a lot of fun. However the pools were brilliant and they were everywhere linking both beaches. The beach facing the military barracks wasn’t quite ready though. Room service was quite nice and reasonable but quite limited. They really need to improve this. However there 's a few things that needs improving, especially staff scooter and buggie riders in the resort. It’s dangerous to say the least having been involved in 2 serious incidents : 1. On the way uphill and back to our villa, we were hit head on by a staff scooter who rode downhill at speed on the wrong side. He was seriously injured but to my amazement the staff seemed more concerned about the equipment than the injured person. 2. On the way down to the breakfast hall my wife and child were almost hit head on by a very stupid buggie rider who had no sense of safety. Perhaps not in her remit but Ms Tuyet dealt with these incidents for us. However a work culture change is seriously needed and enforced by top management before a fatality happens. We appeared to be the only ones who walked around the resort only because we preferred it but think twice before you do. Lifeguards were quite a lazy bunch standing around and not very friendly. You had to ask for towels in a premier 5* resort, not acceptable in my view. Overall we really enjoyed ourselves despite the 2 incidents and would definitely come back again one day.

Great place to relax. Private beach

Catatan Tripadvisor 5.0/5

Kong Loong Y Couples - 22/08/2019 Ulasan TripAdvisor tersertifikasi

Beautiful rooms with great view of the sea and pools. Very big multiple pools for all ages. Very clean white sand beach. The breakfast was fantastic with local and western food. Plenty of choices and all are very tasty. Dinner was equally good. The staffs was very friendly and served you well.

Dear kloongyap, Greeting from beautiful sunny day of Phu Quoc and It is my pleasure to receive your feedback.I myself and my team are looking forward to welcome you back in not too far distant future. Any further information and needed, do not hesitate to contact me any times, Kind Redard, Joey Pham

Nice resort

Catatan Tripadvisor 4.0/5

LeeJ2601 Friends getaway - 11/05/2019 Ulasan TripAdvisor tersertifikasi

this is my second time been in Phu Quoc, and Premier village in general for me is quite ok. although I do have some issue happen within my stay, but Mr. Jerry help us to solve the issue in the right timing which I really appreciate. the facilities is good, and have shuttle bus from and to airport, it help to solve the transportation problem as I am those kind of traveller that do not want to study a lot before I go to travel. and the breakfast is nice, many variety for me to choose. the private beach and private pool which I super like. one more thing which I want to mention is, no matter your English is good or bad, don't say your own language in front our your guests, as we do not mind we can communicate slowly and even body language but bear in mind don't use the language that we did not know, it is very impolite and not respect. anyways, will come back if I got my holiday.. thanks!

Dear Mr./Ms. LeeJ2601, Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am happy that your overall experience was good. However, I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, thank you for your kind word about Mr.Jerry and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

AMAZING EXPERIENCE

Catatan Tripadvisor 5.0/5

Guide22056340681 Family - 05/05/2019 Ulasan TripAdvisor tersertifikasi

We booked this resort thinking it looked nice and will be ok. We were totally blown away as soon as we arrived we were treated like royalty and the level of service was outstanding. The villas we were astounded with how upmarket they were and all the facilities were incredible and the staff like An, Nhi and Moon were outstanding. Thanks to the chef the food was gourmet quality. This place way under sells its self. The level of service we have not struck before it was amazing from the minute we arrived nothing was a problem. We will definitely be back

Dear Mr./Ms.Guide22056340681, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback about our service. I will share your comments with our team, especially An, Nhi and Moon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

January 2019

Catatan Tripadvisor 4.0/5

Kirsty D Family - 07/01/2019 Ulasan TripAdvisor tersertifikasi

I would like to thank Dan and the team for their services whilst we stayed in Premiere Village last week. Our host Daisy was amazing and she went above and beyond to make our stay comfortable with 3 ill children during our stay. Daisy you are an asset to the team!

Dear Mr. Kirsty D, We very much appreciate your kindly words regarding your experience at our Premier Village Phu Quoc. Actually, It brings us much pride to hear that you satisfied with our amazing service by Mr.Dan and Ms.Daisy, your host. Your are right that we truely went above and beyond to make your stay comfortable. Your feedback definitely serves as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your trust in us. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Great villas / terrible F&B. No kids activities (despite advertising).

Catatan Tripadvisor 3.0/5

Nic T Family - 06/01/2019 Ulasan TripAdvisor tersertifikasi

A very mixed resort. The villas are truly exceptional, backed up by beautiful surroundings, a great pool and gym.However. The F&B is terrible. Buffet breaktast was very good. After that a disaster. We tried each of the different offerings, each gave very bland, badly prepared food with a really strange selection and badly over-priced. You can choose from very expensive buffet at every meal (who can eat that much) or a really strange menu of dishes which is attempting to be fine-dining, but terribly executed. There are no simple salads or lunch type dishes for children (kids menu dishes are tiny and will not satisfy more than a six year old). For adults, once you've tried a few terrible 'fine-dining' dishes, you will give up.The only option is to get in a taxi and travel to another hotel (Marriott nearby) or restaurant. This is possible, but the resort is very isolated and it starts to get inconvenient / expensive. The 'grocery' store on sight only offers dry pasta and bottles of sauce, chocolate or alcohol.Also the advertised kids club with different activities for all age-groups was actually just a playroom for up to 8 yrs old with no organized activity at all.Staff were friendly and tried to help, but did not really know what they were doing.Very disappointing.

Dear Nic T, We truly appreciate your comments and utilize this information to improve our operation to better serve our valued guests. First, I was pleased to hear that the hotel and staff were friendly and helpful. On the other hand, I regret that you were not completely satisfied in some areas. Please accept sincere apologies for any inconvenience. Please reassure that your feedback were informed to Director of Food and Beverage to see what we can do to better serve our guest in another high seaso . We thank you for your patience and understanding. Once again, thank you for sharing your experience. I do hope that you will give Premier Village Phu Quoc the opportunity to regain your confidence and goodwill. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Nice villas, poor service

Catatan Tripadvisor 3.0/5

616stephanh Family - 01/01/2019 Ulasan TripAdvisor tersertifikasi

Nice villas but service is very poorDon’t get what you order at the restaurant, slow and no helpLack of experienceHad to wait to order, food did not come together, no napkins for all of us....We mentioned it but no one helped

Dear 616stephanh, I regret that it is our unexpected service which has apparently caused a big disappointment for you. Please accept our sincere apologies for any inconvenience due to our service. Your last experience was not norm at Premier Village Phu Quoc and it was an isolated incident. However, We truly appreciate your comments and utilize this information to improve our operation to better serve our valued guests and to avoid the same nature of issues. If you have any further questions or comments regarding this matter, please feel free to contact me at hb2r4-gr@accor.com . Thank you for your patience and understanding. We still hope to welcome you back to our Premier Village phu Quoc soonest. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

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