Mövenpick Resort Waverly Phu Quoc

Ramah keluarga

Our family stayed at Movenpick Waverly Resort for seven nights, and while the resort offers stunning amenities and an enjoyable experience in some areas, there were drawbacks impacting our stay. Highlights of Our Stay: 1. Beautiful Amenities & Beachfront Access. • The resort boasts new and well-equipped amenities, ensuring a comfortable stay. • The pool is absolutely amazing, offering stunning views. • Direct access to a private beach strip, away from other resorts. 2. Fantastic Waverly Lounge on the 8th Floor and Aura beach front restaurant. • The recently opened Waverly Lounge for breakfast was a delightful experience. • The staff at the lounge were wonderful, attentive, and professional, ensuring a warm and welcoming atmosphere (kudos to Ms. Alice, Ms. Chloe, Ms. Hoa and Mr. Phong) • Aura restaurant was also very much enjoyable with nice professional staff (with Mr. Hoang). 3. Free airport shuttle service with good service. Areas That Need major Improvement: 1. Extremely Poor Front Office Service • The front office staff were rude, unprofessional, and ignored customers, which left a bad first impression. • During check-in, a staff member took pictures of our IDs, which is not permitted and raises serious privacy concerns. • Despite providing feedback to the Front Office Manager, there was no concern or action taken. 2. Severe Data Privacy Issues • After check-in, our phone number was collected by the front office staff. • Soon after, I started receiving unsolicited spam calls and messages (including on Zalo), indicating a major breach of data confidentiality by the hotel. • This raises serious concerns about how guest information is handled. 3. Poor experience at Movenpick Residence side – Not Recommended for Families • Compared to the hotel, the Movenpick Residence has significantly lower service quality. • If you’re traveling with family, I do not recommend staying at the residence, as the experience is not up to standard. 4. Resort Mainly Caters to Large Tourist Groups • The resort seems to focus heavily on accommodating tour groups, which may not be ideal for private guests seeking a quiet and relaxing stay. Final Verdict: While Movenpick Waverly Resort offers beautiful amenities, a stunning pool, and great experiences at the Waverly Lounge and Aura restaurant, the poor front office service, serious data privacy issues, and overwhelming number of tour groups impacted our stay. If privacy, good service, and a quiet atmosphere are your priorities, I would recommend looking elsewhere.

My daughter got cuts on her feet because of sharp pool drain in our private pool in the villa and had to pay 100,000vnd for making a towel dirty with blood. Plus there was some renovating work going on in the villa next to ours, leaving us with smell of paint, sanded wood dust, and noise during entire our stay.

We stayed at the hotel from the 7th to the 17th January at the hotel. It was so nice espicially the Kevin. But only the last night at 22.30 PM i asked for a favour we have small childrens and we have early flight we need please 14 persons takeaway breakfast and they said kitchen closed go direct to breakfast you came to late and it was not comfortable and nice to me. Also locations from shop and center is little far away otherwise it was good hotel for us. Only the last night service was so bad for us. Thank you Bellcaptain Kevin. You was the best at the hotel.

We stayed for 5 nights over New years having booked 5 nights Movenpick and 5 nights at the Pullman. The resort itself is really well designed and made. We stayed at the residences and had a beautiful sea view room. We waited a long time to check in and when the room was ready we were tired and asked for a bed for our 3 year old and had to pay $60 per night. We understand you sometimes have to pay for extra beds etc but just found this price per night excessive. The reason we hadn’t completely prearranged I was we are diamond members and usually had received an upgrade but understood the hotel was full and couldn’t upgrade us. No problem as the room was so nice but I did just ask since we couldn’t have an upgrade did we really have to pay as much as $60 per night for a simple small bed. We raised it with the guest services lady sunny and she told us in the 2nd day she would try and do something and let us know. Every day after that she kept coming to us saying her manager couldn’t decide what to do yet but she was hopeful and would let us know. In the end she ignored us and nothing happened and it was just irritating that every day we had this discussion which really meant and came to nothing. The resort has good food options but overall the service is not great and we found ourselves having to constantly follow up asking where our drinks were or when our entree would arrive and then the mains etc. The English understanding was challenging and we know we’re weren’t in an English speaking country or island but since we stayed at the Pullman 5 nights after this can just advise that hotel was night and day better in that regard. The other issue for us was simply there are not many sunbeds and of those there are they’re not managed so each morning people had their towels etc. on the small number they had and had them reserved even when not using them for hours. They have a team in place at the pool managing the towels and would be great to also manage the sunbeds so that people can use them.

Nothing special, just ok. For sure nothing what You would expect from a 5 star resort. From start to finish nothing was top notch, not for the price that you are paying in the high season. We stayed 16.-25.02.2024 in the pool access room. LOCATION The resort is remote so if you are planning on eating out you need to take a free city bus from the main road or a taxi. The biggest city is 20 minutes away where there are plenty of restaurants, spas and other resorts to choose from. Close to the resort is one small shop where there is laundry service, food and drinks. There is also a nice restaurant, unfortunately more like a coffee shop with nice design but not so many choices to eat. Resort provides an airport shuttle with a bus on a schedule. Takes about 40 minutes. NIGHT ENTERTAINMENT There is no entertainment at all, no live music or anything what makes your evening time pleasant. The place seems dead and empty. We weren’t expecting any big parties but a local band near the bar would be nice. Once a week on Saturday is a one hour foam party in the pool for kids. Gym is located in the main building and it’s well equipped. If You like running, the loop around the hotel is around 3 km. ACCOMMODATION Pool access room. There are a few rooms with pool access. We’ve changed ours because it was located near a public gathering area and was noisy. We eventually got the third room which was better. The pool is not a deep one, is only 60 cm deep but we appreciate having water access. Water is not warm but for us wasn't an issue. You don't have any extra towels for a pool but you are able to take them from the gym or pool area. Rooms are clean and good enough. Nobody is checking if you have body wash or shampoo. Fridge is not cold so keep in mind if you like to have some cold drinks. Our room was not ready during check in and we had to wait a couple of hours. FOOD AND DRINKS We had breakfast included. First we need to mention that in the high season this resort didn't have enough seats and there was a big queue to get to breakfast. First time this happened to us ever in a 5 star resort. Food was good enough. You have a lot to choose from but you don't have tomatoes every day and oats are missing. Everything else was good. Be prepared to pay extra for breakfast when you arrive in the morning before check in. A few times we ate lunch in the resort so my partner finished eating but I was still waiting for my order. Food was fresh and tasty. Every day is a chocolate hour with some cakes and chocolate. SERVICE Nothing is top notch. Nothing makes your holiday special. The hotel doesn’t do anything for special events like birthdays. I’ve emailed the property beforehand but there was no response. Not a big one, just something to be aware of. Hotel staff are just doing their job. Don't get us wrong, they are friendly and nice but nothing beyond. English can be an issue as well sometimes. Overall the Movempick wasn’t for us. It is a big resort with a big tourist turnaround. It's a 5 stars resort but we only rate it 3.5 stars due to a lack of adult entertainment, breakfast ques, location and a lack of personal touch.