Hotel Sofitel Sydney Darling Harbour bintang 5

This is the second stay for us here. The last time, we were so impressed that I declared to my family and friends that it is my favourite Accor hotel I have stayed in so far. This time, I found our stay to be somewhat underwhelming. The rooms are lovely and neat, however the checkin and checkout staff we encountered were not interested in any conversation at all. Felt like I was talking to a brick wall. Before arriving at the hotel, I contacted guest services about booking for breakfast, which we did, and how my son and I were coming to Sydney on an adventure as my son had raised a lot of money for a charity. This was the reason for this getaway, to reward my son for his amazing efforts. Guest services asked for his name via email before checkin, which I thought was lovely as I knew the hotel always goes above and beyond to make guests feel welcome. Unfortunately, there was no mention about my son and his efforts, which I thought they would mention at checkin. Small things like this make guests feel valued. While I do like the hotel, I am more inclined to try a different property in Sydney next time to compare the service. The concierge and bell staff were fantastic, so too the staff at breakfast.

Overrated - Breakfast was pretty poor and low in quality. I expected too much for a 5* hotel. Infinity pool is too small. Location is great. I might check in for a night but not longer than that. But staff are pretty helpful and very nice.

Spent Easter at the Sofitel Darling Harbour with family and friends. The hotel introduced a booking system for the pool to allow guests to enjoy a 2 hour time slot. This was a good idea but it seemed that numbers were above capacity on Easter Saturday when every chair was full and many people then resorted to sitting on the ground - it was more than packed! The hotel is lovely and is a good location, staff are helpful.

Platinum upgrade denied as we had booked at the top of our tier. If there was a suite upgrade in the booking process, we were not aware of it. One remembers the great Sofitels in Queenstown, Singapore etc and forgets bad experiences from before and we say, wish we booked Mercure or Novotel and paid for our Lounge drinks

The place was ideal for comfort and location, however trying to get a microwave to heat my daughters milk was a nightmare. What a stupid a thing not to have on hand for guests 🤦🏻‍♂️ At least have a communal one 🤷‍♂️

We are regulars at this property. I loved being looked after by Robert, even though he wasn't even on shift. This is one of the outstanding parts of our stay, feeling like we are royalty. The lounge has changed significantly, but we preferred the individual high tea, with bubbles served by our amazing Elmo. We met Livia in the lounge and she was very lovely and friendly too. Although we missed half of the canape and drink sitting, due to restrictions lifting and being given incorrect information downstairs, we still were very well looked after, again by the wonderful Elmo making me cocktails and Livia being very attentive. Do yourself a favour and pay for a lounge experience, unless you're platinum like us.

My husband and I had a great time staying at Sofitel Darling Harbour. The staffs are all amazing. The service was excellent. The room are so clean and beautiful. The view is breathtaking and great location. Love love love !!! Will definitely stay again and again. 💕

A very different time to our first experience, and what a disappointment. A month prior to our reservation, we had telephoned and booked two interconnecting rooms or at least two rooms next to each other. We were told that would be under the family magnifique package. We requested a high level floor, asked for breakfast to be included in the package and mentioned we were happy to pay whatever was needed to be on a high floor, rooms together and breakfast. We were assured this was the case and notes were placed in the computer under our reservations. We were initially checked into a low level room with rooms 2 rooms apart. Our room (king size bed) smelt of stale smoke and had been sprayed with air freshener- but not good enough we could still smell smoke, please remember smoking is no longer allowed inside and there are no rooms with external balcony's. We were moved to a higher floor Level 23 up from 16 but we noticed the hallway carpets were wet, damp smell & some broken class on the carpet. Our kids room was at the other end of the hotel ie not next to ours. At 10.30pm we get a knock on our door from our young 11 yr old, who is scared and so I go sleep in his room. There were no vacancy to swim so that was pointless. The breakfast came at different times, We got warm coffees, the kids got their breakfast quite cold, and my wife received hers, and then i got cold eggs after everyone had finished basically.. just a mess from a 5 star hotel. Seemed the staff were asleep and not paying attention to small details. Not sure why we were given the rooms we did and the service had really dropped off, after breakfast going back to our room the whole floor smelt of cigarette smoke and so we packed our suitcases and left shortly after, only to wait for 20mins for our car to be brought around and more smoke pouring into the hotel lobby from the driveway.. we just thought we are used to a much higher standard of hotel, service and told the valet we will never return to the Sofitel Darling Harbour made worse by the fact we were happy last time and gave a glowing review and were more than happy to pay for anything or pay for upgrades or spend what ever we needed to have a luxurious experience. We mentioned that we spend several thousands for our dinner event on the Saturday night, the staff just didnt seem to care. The $2 bottle of wine as a token of apology was just the ultimate slap in the face.. I think we left it behind in the room for the cleaner.

We had an incredible three night stay at Sofitel Darling Harbour and were very impressed with our room, the service, restaurant, bar and location. The location in Darling Harbour makes it the ideal location to access all areas of the Sydney CBD and surrounding Darling Harbour, Cockle Bay and King St wharf, including close proximity to the Lyric theatre and it is only a short trip on the light rail to get to the Capitol theatre. The service from all staff at the hotel was just amazing. Nothing was a bother and everyone was very helpful. We enjoyed our dining and bar experiences and I can recommend them all very highly. The breakfast options each morning was a real delight. Food and service once again were amazing. Access to the hotel from the airport could be problematic by public transport as it is on the light rail network so you’d need to change at Central and then a short walk to the hotel. We used Uber and taxis to get around which was very convenient. Will certainly return for other staycations and would recommend people from interstate and overseas stay at this amazing hotel. I put sleep quality as very good due to the heavy rain experienced at the time of our stay and the constant rain hitting the metal strips outside the window did make a bit of noise that did wake us up at one point. Otherwise, the bed was extremely comfortable. The rooms are also very quiet.

Our anniversary was ruined due to the hotels staff not being organised & our room not being ready until 9pm - although a discount was given - that didn’t fix the ruined anniversary plans. & then they declined to offer a complimentary stay!

This is a fabulous hotel, great views, excellent rooms, good service, good food. However ... it's beyond my comprehension why we had to walk fifty metres through pouring rain to get into a cab. There were at least three staff members hovering under the covered dop off area, and the best they could do was give us an umbrella. Our feet got soaked. What happened to the old fashioned way of blowing a whistle to call the cab over. And it didn't even need that - the taxi drivers can see the under cover areas, the staff can see the taxi drivers. A wave would have sufficed.

Its a beautiful hotel but we weren't in the know and kept missing out. The room was beautiful but we didn't book the pool in time so were allowed there at 6pm just after the bar closed. then the restaurant was full so I had to eat in darling harbour. Covid has affected the space available i guess. So it was nice but disappointing. book the pool first thing in the morning and book the restaurant. Otherwise your experience wont match the 5 start price tag.

Beautiful room, early 11 am check in midweek, awesome staff. I decided to have a staycation and it was well worth it. I was in the middle of all the action, from food and bars at Darling Harbour with only a 5 minute walk to major shops in the city.

I called weeks in advance and mentioned that is was my wife’s birthday. The person I spoke to assured me that my wife would be greeted upon arrival and there would be a bottle of wine and chocolates waiting for her at the room. When I checked in at reception, They asked in front of my wife, if it was my birthday. I had to correct them. When we went up to the room, there was no wine or chocolates. I had to call multiple from the room times to follow up. Sometimes when I would call guest services from the room, no one would answer. I called and I asked for some water l, they sent up a bottle of water and a bill for $9. Not a very pleasant experience. I will never stay at Sofitel Darling Harbour again.

I love staying here. It is so central to everything Sydney has to offer. The light rail practically stops at the door of the hotel. It is set right in the middle of Darling Harbour with fantastic restaurants and shopping close by. The hotel itself is luxurious and very comfortable and the staff are always so courteous and helpful.