Sofitel Sydney Darling Harbour bintang 5

Christopher Ellas, Club Millesime Manager made us feel welcomed and we enjoyed our stay and service in the club He and his team are of high excellent service and being friendly and supportive Thanks and we are looking forward for more visits to come

My experience at the Sofitel Darling Harbour was far from satisfactory. The superior ‘city view’ room, despite being described as a ‘room with no view’ and 'okay' by the reception, had a mattress so soft and sagging that it left us with back pain and a sleepless night. Despite reporting the issue, the proposed solution was placing wooden boards underneath the mattress, which seemed inadequate. Furthermore, the room exhibited multiple maintenance issues, including an incorrectly installed shower handle, inconveniently wired lights that offered no flexibility, either all light could be turned on or off, you couldn’t just have one light on. The light board was finicky as well. When expressing these concerns to the manager, the response was dismissive and the Manager didn’t care if we stay or leave( we left early) focusing solely on the mattress issue and overlooking the other room-related issues. The breakfast provided was basic, no options like the crown or the swiss hotel and the dinner options were not only overpriced but also limited,( no chicken)especially considering the hotel's five-star status. This disappointing experience ultimately led us to switch to the Swissotel for a much more enjoyable 5 star stay. In summary, the service at Sofitel Darling Harbour fell short of the expected five-star standard, resulting in a regrettable two-star experience at best.

Super comfy bed. Great friendly staff. Brilliant location. That’s about where it stops For what you pay there’s not much extra put your money into your holiday! Rooms are average size nothing exciting.

Good, but was expecting more… Just had a quick stay here for a business trip. Positives: • Hotel is amazingly well located in Darling Harbour. Short walk into town enjoying the scenery along the way • Amazing views from the room • Decent amenities in the room • Staff were friendly at check in and check out. • Great to have a Nespresso machine with genuine pods and cold long life milk to use in the morning. • Awesome TWG teas to choose from too Infintiy pool overlooking Darling Harbour is beautiful Negatives: • Bed was very ordinary and not what I was expecting in this hotel. It was firm yet unsupportive if that makes sense. My colleagues said the same thing about their beds too. Really disappointing. • Not really a negative, but the breakfast was nothing special. I was expecting an amazing experience. We only got offered one coffee in the hour we spent in the restaurant. The food was basic at best. • Hate, hate, hate the pump bottles in the shower. They are not up to scratch at all. You need to do about 10 pumps to get enough to use. The nozzles are too small. • Construction noise outside the hotel was doing my head in during the day. The jackhammering was next level. I’d stay here again with improvements to the breakfast and bed.

Extraordinary location near to Darling bay. Close to everything, but not troubled by noise or crowds. Staff is very friendly and ready to help. Breakfast is truly amazing. Rooms are spacious, well equipped and quiet. Great amenities and in-room appliances