Novotel Sydney Darling Square bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.900 ulasan

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Deskripsi

Keistimewaan hotel

  • WiFi, area kerja, TV kabel, minibar

  • Kolam renang dalam-ruang, pusat kebugaran modern

  • Pilihan ruang acara fleksibel dengan cahaya alami

  • Berbagai pilihan minuman, bersantap à la carte

  • Close to ICC Sydney and public transportation.

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Lokasi hotel

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telepon
Fax +61 2 8217 4085

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

PUMPHOUSE RESTAURANT & BAR

Pumphouse Restaurant and Bar adalah bangunan berusia 110 tahun yang terdaftar sebagai pusaka kota. Beranda yang terbuka dan menarik membawa suasana luar ruangan ke dalam. Menawarkan menu segar yang beraneka ragam.

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Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  2.900 ulasan

Peringkat TripAdvisor  4.2/5  521 ulasan

Good location

Catatan Tripadvisor 4.0/5

saz33nan Ulasan TripAdvisor tersertifikasi

The experience was generally positive, mainly because of the location. However, I feel it didn’t quite match the value for money. Breakfast was expensive. size of the room kind of felt cramped. Regardless of the booking platform, all guests should be treated equally.

Dear Sazeena, We appreciate that you took the time to share your experience with us. We're glad you found our central position convenient for exploring Sydney. Nonetheless, we apologise for the service aspects that fell short. Our team remains committed to ensuring consistent experiences for all guests through our various accommodation options and dining facilities. We hope to have another opportunity to impress you. Best wishes, Matthew Hill, General Manager

fantastic location, really nice stay

Catatan Tripadvisor 5.0/5

Trina G Ulasan TripAdvisor tersertifikasi

fantastic stay, staff were amazing, perfect location The only issue we had was water from the shower went over the bathroom floor no matter how careful we were, so sorry to the house keeping staff that did an excellent job

Dear Trina, Thank you for taking the time to give us your feedback. We're glad the team impressed you and you enjoyed our central Darling Square location. We apologize for the shower water issue and appreciate your kindness toward our housekeeping staff. We look forward to the pleasure of welcoming you on another visit. Best wishes, Matthew Hill, General Manager

Let down by staff who don't seem to care

Catatan Tripadvisor 3.0/5

farthingate Ulasan TripAdvisor tersertifikasi

We stayed at the Novotel Darling Square for 6 nights in July during the British and Irish Lions Tour. We chose the Novotel for our stay as I have regularly stayed at Accor hotels over a number of years. On the plus side the hotel is in an excellent location- close to Paddy's market, Darling Harbour and transport links to Circular Quay. On the downside the hotel is badly let down by its staff who, with the possible exception of the manager at breakfast, just don't seem to care. Things started badly at checkin which was painfully slow and lacking in any kind of warm welcome- you are expecting a large party at a fixed time so surely should have enough people on reception to cope. When the rooms were eventually ready the wait for one of the two lifts (!) bordered on the ridiculous. We were later told that there are no stairs available for guests to use other than emergency stairs and guests who did try to use them reported getting stuck. Breakfast the next morning was underwhelming with no explanation as to whether we could order eggs beyond the scrambled egg on offer. Having to sign for breakfast every day when it was part of our package became irritating. Housekeeping was poor- we had to ask for our shower gel to be refilled on day 2 so it had clearly not been checked before our arrival and the handwash in the ladies cloakroom downstairs remained empty for at least 2 days. I will leave my son to comment fully on his experience with his room being left unlocked by housekeeping. The bar seemed to close very early with the pump house -certainly on one evening- only being accessible by going outside. Hardly convenient when Sydney was experiencing torrential rain. On the day of the rugby there were a couple of shirts in evidence- the Lions one being an old, not current version- and no other acknowledgement of the event which was surprising given the number of Lions fans at the hotel. Unsurprisingly perhaps we were not asked obout our stay when we checked out which really says it all.

Dear Guest, Thank you for taking the time to share your experience at Novotel Sydney Darling Square. We appreciate your positive note on our prime location near Darling Harbour and transport links. However, we regret the delays at check-in, lift wait times, and housekeeping oversights you encountered. We also apologise for the breakfast issues, early bar closure, and lack of event recognition during the Lions Tour. We hope you will consider staying with us again to experience the improvements we strive to make every day. Kindest regards, Matthew Hill, General Manager

Catatan tamu Avis 4.0/5

Ian P. S. Pasangan - Ulasan terverifikasi ALL

Staff nice , Michelle front desk excellent staff.

Dear Ian, Thank you for this review. We are delighted you had such a pleasant experience with us and that you appreciated our team’s professional service - Michelle will be thrilled to receive your kind words. Moreover, we are pleased that you appreciated the complimentary room upgrade and found our Wi-Fi service met your needs. We look forward to welcoming you back for another delightful stay. Kind regards, Matthew Hill, General Manager

Okay. Nothing Specisl but loved location

Catatan Tripadvisor 2.0/5

peterf3088 Bisnis - Ulasan TripAdvisor tersertifikasi

Room was fine. I left some work shirts by accident. I tried calling all day, no return call and emailed twice, no response. Finally when I called again I requested to make a booking and that’s when someone finally answered. They found my shorts and wanted to charge me $30 to send them back. I have no issue paying money to have them sent back, but these folded shirts in an express post sachets would cost around $19.25, a large is $23.80. When I questioned it, I was told that’s what they pay to Australia Post, LIE.

Dear Peter, Thank you for taking the time to share your feedback. Thank you for recognising our convenient location in the heart of Sydney. We sincerely apologise for the challenges you encountered with our lost and found service. Your feedback helps us identify areas where we can enhance our guest experience. We hope to have the opportunity to restore your confidence in our service during a future stay. Best regards, Matthew Hill, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.688 ulasan 9.5/10 Lokasi
  • 1.666 ulasan 7.6/10 Kamar
  • 1.664 ulasan 8.3/10 Pelayanan
  • 32 ulasan 6.4/10 Internet
  • 742 ulasan 8/10 Kebersihan
  • 493 ulasan 6.8/10 Sarapan
  • 344 ulasan 8.5/10 Suasana

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