Novotel Sydney Darling Square bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.033 ulasan

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
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Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Deskripsi

Keistimewaan hotel

  • WiFi, area kerja, TV kabel, minibar

  • Kolam renang dalam-ruang, pusat kebugaran modern

  • Pilihan ruang acara fleksibel dengan cahaya alami

  • Berbagai pilihan minuman, bersantap à la carte

  • Close to ICC Sydney and public transportation.

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Lokasi hotel

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telepon
Fax +61 2 8217 4085

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

PUMPHOUSE RESTAURANT & BAR

Pumphouse Restaurant and Bar adalah bangunan berusia 110 tahun yang terdaftar sebagai pusaka kota. Beranda yang terbuka dan menarik membawa suasana luar ruangan ke dalam. Menawarkan menu segar yang beraneka ragam.

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Peringkat ALL  4.4/5  3.033 ulasan

Peringkat TripAdvisor  4.2/5  523 ulasan

NYE stay for 3 nights

Catatan Tripadvisor 4.0/5

marjons63 Ulasan TripAdvisor tersertifikasi

Booked into the Novotel Darling Square for NYE dinner cruise. Hotel is in a good location, close to China town, restaurants in Darling Harbour.. 1.5 Km walk to Kings wharf for NYE dinner cruise. Hotel is clean, staff friendly and efficient. Room was serviced daily. Only downside is there are no sets of drawers in the room. My wife likes to unpack and noticed this was a lack. Breakfast - buffet style with an egg station. Got a good price PP at the front desk. Barista coffee is extra. Pastries were some of the best we have had in a hotel for a while. Had a room with a view on the chinese gardens. Not much road noise but it was very quiet over new years - suspect normal times you would get a bit of road noise. Accor members and had a welcome pack of biscuits and a nice surprise on NYE a bottle of Mote in the fridge. room has tea/coffee facilities including a nespresso machine. Rainfall shower with good water pressure. overall a good hotel and a pleasant stay. room has an iron and ironing board

Dear Marjon, Thank you for taking the time to share your feedback. We're delighted you found our location convenient for exploring Chinatown and Darling Harbour attractions. It's wonderful to hear our friendly team made your stay enjoyable and that you appreciated the daily room servicing alongside amenities like the Nespresso machine and rainfall shower. That said, we regret any inconvenience caused by aspects of your accommodation setup not meeting your needs. While we aim to maintain a balance between modern design and practicality, we'll certainly review storage solutions in our rooms. Nonetheless, we're thrilled you enjoyed the breakfast pastries and your tranquil garden view room. Thank you for recognizing our Accor membership benefits, we always aim to make our loyal guests feel valued through such gestures. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Matthew Hill, General Manager

Bad customer service for such a well known hotel

Catatan Tripadvisor 2.0/5

Megan D Ulasan TripAdvisor tersertifikasi

I stayed here for 3 nights before Christmas and I am a member of their Accor membership. I booked 2 rooms and I was very disappointed in the customer service at this hotel. 1. Check-in process issues: a) There is a dedicated queue for Accor members and I initially lined up there. There was a staff member at this counter serving someone. After he had finished serving the guest I proceeded to walk up to the counter but he stopped me and served someone in the general queue instead. So I don't understand the purpose of this Priority queue if there is no real "priority" given to members. Throughout my stay I noticed that the Priority queue didn't have anyone working there either. So I suggest removing this queue if you're not going to service it properly. Anyway, I then decided to move to the general queue. It had 2 people working there and I managed to get to the front a little quicker rather than waiting for Priority service. b) We arrived around 11:30am and our rooms wasn't available. But the staff said they would complete all the check-in documentation now (including credit card details) and so we could just grab the room keys at 2pm when rooms were available. This was standard procedure and so I was still happy at this point. However, when I returned at 2:30pm I had to line up again in the general queue as there was no staff member at the Priority section. I was served by a different staff member and he proceeded with the checkin process again and but kept asking me for credit card details several times even though I told him all documentation and credit card information were already provided earlier. He also asked me to sign the hotel document again even though I already did this. The staff member who served me in the morning was standing at the next counter and she must have been annoyed by this staff member too, because she stepped in and told him everything has been done and to just give me the room keys. Thank goodness she was there, otherwise who knows how long this could have dragged on. Anyway, after that was all sorted it turned out only one of my rooms were ready. So we were given keys to one room and had to come back to the front desk again to pick up the keys to the 2nd room. This was annoying because their general check-in time is 2pm and this was well over 2pm now and I couldn't believe the 2nd room wasn't ready and that I had to line up again to get keys to the 2nd room. 2. House Keeping: The hotel must have only 2 people doing house keeping for the whole hotel because it takes ages for house keeping. On the 2nd day of our stay we returned to the hotel at 4pm to freshen up before heading out to dinner and was very surprised to find that both our rooms were not done. It wasn't until 4:30pm until house keeping turned up and so we had to leave for the rooms to be cleaned. I've stayed in other hotels before (even cheaper hotels) and this is the first time that I've experienced such slow house keeping. The hotel obviously needs to hire more house keeping staff because both at check-in and my 2nd day, my rooms were not cleaned in time. 3. Lack of knowledge by some staff: In the hotel I saw a sign that said "Treat for kids between 3-4pm". I went to the front desk to enquire about it but he didn't know and told me to speak to the staff at the bar. I'm very surprise that front desk staff do not know about all the hotel promotions - maybe some staff training is required here. So I went to the bar and the person at the bar told me the treats were next to the entrance door next to the power banks. 4. Check out: We tried to check out at 9:30am. There was only 1 person working at the front desk and she was busy with checking in a new guest. I had to wait a very long time to checkout as we all know that their checkin process for new guests takes a very long time. I know there is a "Quick Checkout key drop off box" that is available, but I need to have my luggage stored at the hotel as my flight wasn't until later, which is why I needed to speak to the front desk. I seriously do not understand why there is only 1 person working at the front desk for a busy hotel. I've stayed at the hotel diagonally opposite and this hotel was a little older but their service is fantastic. At this hotel, there is always at least 1 staff at the counter, but if there are other guests waiting, more staff would immediately appear from the office when they see guests waiting at the counter. I was really not happy with my stay and I needed to write a review about it in hope that the hotel reads this and looks to improve their process.

Dear Megan, Thank you for taking the time to share your detailed feedback. I am sincerely sorry that your stay did not meet expectations, particularly as a valued Accor member. Your comments regarding the Priority check-in experience are completely valid. If a dedicated Accor queue is offered, it must be consistently staffed and honoured, and I apologise that this was not the case during your stay. The repeated check-in process and confusion around documentation and room readiness clearly caused unnecessary frustration, and this is not the efficient arrival experience we strive to provide. I am also sorry for the delays with housekeeping, both on arrival and during your stay. Returning to find rooms not serviced by late afternoon is unacceptable, and your feedback has been shared with our housekeeping team to improve staffing coordination and response times. Thank you for highlighting the lack of staff awareness around hotel promotions, as well as the long wait you experienced at checkout due to limited front desk staffing. These points have been raised with our management team, as better communication, training, and staffing coverage are essential in delivering consistent service. I regret that your overall experience was disappointing. Your feedback has been taken seriously and will be used to review and improve our processes. We value your loyalty and hope to have the opportunity to restore your confidence in our hotel in the future. Kindest regards, Matthew Hill, General Manager

Good location

Catatan Tripadvisor 4.0/5

saz33nan Ulasan TripAdvisor tersertifikasi

The experience was generally positive, mainly because of the location. However, I feel it didn’t quite match the value for money. Breakfast was expensive. size of the room kind of felt cramped. Regardless of the booking platform, all guests should be treated equally.

Dear Sazeena, We appreciate that you took the time to share your experience with us. We're glad you found our central position convenient for exploring Sydney. Nonetheless, we apologise for the service aspects that fell short. Our team remains committed to ensuring consistent experiences for all guests through our various accommodation options and dining facilities. We hope to have another opportunity to impress you. Best wishes, Matthew Hill, General Manager

fantastic location, really nice stay

Catatan Tripadvisor 5.0/5

Trina G Ulasan TripAdvisor tersertifikasi

fantastic stay, staff were amazing, perfect location The only issue we had was water from the shower went over the bathroom floor no matter how careful we were, so sorry to the house keeping staff that did an excellent job

Dear Trina, Thank you for taking the time to give us your feedback. We're glad the team impressed you and you enjoyed our central Darling Square location. We apologize for the shower water issue and appreciate your kindness toward our housekeeping staff. We look forward to the pleasure of welcoming you on another visit. Best wishes, Matthew Hill, General Manager

Let down by staff who don't seem to care

Catatan Tripadvisor 3.0/5

farthingate Ulasan TripAdvisor tersertifikasi

We stayed at the Novotel Darling Square for 6 nights in July during the British and Irish Lions Tour. We chose the Novotel for our stay as I have regularly stayed at Accor hotels over a number of years. On the plus side the hotel is in an excellent location- close to Paddy's market, Darling Harbour and transport links to Circular Quay. On the downside the hotel is badly let down by its staff who, with the possible exception of the manager at breakfast, just don't seem to care. Things started badly at checkin which was painfully slow and lacking in any kind of warm welcome- you are expecting a large party at a fixed time so surely should have enough people on reception to cope. When the rooms were eventually ready the wait for one of the two lifts (!) bordered on the ridiculous. We were later told that there are no stairs available for guests to use other than emergency stairs and guests who did try to use them reported getting stuck. Breakfast the next morning was underwhelming with no explanation as to whether we could order eggs beyond the scrambled egg on offer. Having to sign for breakfast every day when it was part of our package became irritating. Housekeeping was poor- we had to ask for our shower gel to be refilled on day 2 so it had clearly not been checked before our arrival and the handwash in the ladies cloakroom downstairs remained empty for at least 2 days. I will leave my son to comment fully on his experience with his room being left unlocked by housekeeping. The bar seemed to close very early with the pump house -certainly on one evening- only being accessible by going outside. Hardly convenient when Sydney was experiencing torrential rain. On the day of the rugby there were a couple of shirts in evidence- the Lions one being an old, not current version- and no other acknowledgement of the event which was surprising given the number of Lions fans at the hotel. Unsurprisingly perhaps we were not asked obout our stay when we checked out which really says it all.

Dear Guest, Thank you for taking the time to share your experience at Novotel Sydney Darling Square. We appreciate your positive note on our prime location near Darling Harbour and transport links. However, we regret the delays at check-in, lift wait times, and housekeeping oversights you encountered. We also apologise for the breakfast issues, early bar closure, and lack of event recognition during the Lions Tour. We hope you will consider staying with us again to experience the improvements we strive to make every day. Kindest regards, Matthew Hill, General Manager

Dalam Kemitraan dengan TripAdvisor

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Semua hotel kami di Darling Harbour

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.