Novotel Sydney on Darling Harbour bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.3/5 8.929 ulasan

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Deskripsi

Keistimewaan hotel

  • Resor ikonis di jantung Darling Harbour yang semarak.

  • 525 kamar dan suite trendi, ruang kontemporer yang memancarkan kenyamanan sesungguhnya.

  • Suite dan kamar executive luas dengan pemandangan cakrawala kota yang mengesankan.

  • Restoran khas dengan jendela besar dan pemandangan City Skyline yang tak tertandingi.

  • Fasilitas resor dengan ruang kebugaran, klub anak, kolam renang luar-ruang, lapangan tenis.

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Lokasi hotel

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telepon
Fax +61 2 9288 7189

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTORAN THE TERNARY

Nikmati tiga konsep bersantap unik dalam satu ruang yang semarak di The Ternary - Hidangan Asia, Panggang, dan Bar Anggur - perpaduan cita rasa berani, sesi memasak langsung, dan suasana bersantap yang menenangkan di Darling Harbour.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  8.929 ulasan

Peringkat TripAdvisor  3.9/5  5.794 ulasan

Reservation staff

Catatan Tripadvisor 5.0/5

Stephen M Ulasan TripAdvisor tersertifikasi

Hotel experience was fantastic from the room to the front lobby staff. A special thank you to Bella in reservations who took the time to assist us with future bookings in Australia with the Accor brand hotels

Greetings Stephen, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your experience and that Bella in reservations provided exceptional assistance. Thank you again for your glowing review and we look forward to seeing you in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Fabulous for families, would absolutely stay again!

Catatan Tripadvisor 5.0/5

BackPacker617214 Ulasan TripAdvisor tersertifikasi

UK Family that stayed here during our family gap year. First up excellent location, especially as a family wanting to explore Darling Harbour and the city. The staff here was fabulous, making us feel super welcome from the moment we arrived. Room was spacious, with treats for my little one on arrival. They've really tried to make it welcoming for families here with facilities such as kids game area, movies in the evening and staff that welcome children as opposed to making you feel on edge. We stayed 2 x nights,ate in the Ternary the first niht with city views and a gorgeous meal. Wonderful relaxing stay, wouldn't hesitate to stay again.

Greetings, Thank you for taking the time to share your delightful experience at Novotel Sydney on Darling Harbour. We are thrilled to hear that you and your family enjoyed our excellent location, spacious accommodations, and the welcoming atmosphere created by our dedicated staff. It is gratifying to know that our family-friendly facilities, such as the kids' game area and evening movies, contributed to a memorable stay. We strive to ensure that all our guests, especially families, feel comfortable and at home during their time with us. We are also pleased that you had the opportunity to enjoy a meal at The Ternary and appreciate your positive feedback regarding the dining experience. Should you find yourself back at the Novotel Darling Harbour, please let us know if there's anything we can do to enhance your stay! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Novotel Sydney not good hotel experience and rooms

Catatan Tripadvisor 1.0/5

Piedade F Ulasan TripAdvisor tersertifikasi

The hotel charged my credit card even though I had made full payment of the room earlier as a result the bank charged me the usage fee because the bank will obviously take the charge if the card was used abroad, now the hotel refuses to take responsibility that my card was charged and refuses to reimburse the fees that I have been charged citing that the I should get it back from the bank So because of their mistake of charging the card I have to bear the bank fees so this is their mistake and they should pay me as the error is theirs, the bank is not going to reverse the fee. Anyways I thought Novotel would have better standards, their rooms were stinky, upholstery was dirty and amenities were sub standard, and I will never recommend any one to stay in this hotel. Their charges are so high just because they are on darling harbour but their rooms are pretty horrible. To make matters worse their window blinds cannot be closed and there is a see through drape only which can be closed, so I had to put up with the window open the whole time So yes They can actually be sued for their bad amenities as it compromised my privacy.

Greetings, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. I sincerely apologize for the inconveniences you experienced during your visit. I understand your frustration concerning the charges to your credit card. Our policy is to ensure that all payments are processed accurately. However, I regret that this situation has led to unexpected bank fees for you. While we typically advise guests to address such matters with their financial institutions, we do understand that this has caused major frustrations with your experience here at the Novotel. I have since contacted you via the email we have on record as we are more than willing to assist with the bank fees you've described here. Finally, I am disappointed to learn that the condition of your room did not meet your expectations. Cleanliness and guest comfort are of utmost importance to us, and I will share your comments with our housekeeping team for further attention. With regards to the blinds, if you need assistance with them, please don't hesitate to ask our staff as we'll handily assist. We value your feedback and hope to have the opportunity to restore your faith in our hotel in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Overpriced and Needs Renovation

Catatan Tripadvisor 2.0/5

Dnky1 Ulasan TripAdvisor tersertifikasi

Booked for 4 nights over New Year. Hotel reception very grand, modern decor and seating. Lifts and escalators all working and easy to use. Check in was exceptionally slow there was only one person in front of us but then slowly more gathered behind us. Arrived at 130pm and room not ready until 3pm. Did state on booking that would be arriving from 130pm and would welcome an early check in due to arriving after a long flight. At 3pm returned to check in desk to be advised room still not ready. Asked for an alternative room which was provided on 7th floor. Room provided desperately needs an upgrade and modernisation. Firstly, door didn’t lock. It closed but you couldn’t ‘double lock’. 2 double beds provided that sunk and rolled together in the middle when using. Linen was clean. Towels smelt unclean. Fridge provided but no water. Lighting in room was poor. 2 bed side lights. 1 main light and 1 bathroom light. Blackout blind provided on window. TV provided as well as small table and a chair. Lack of plug sockets made it challenging to charge phones, cameras etc. Bathroom - old ceiling tiles showing mould. Broken extractor fan. Bath was very old and plastic showed it was well worn. You wouldn’t want a bath! Shower (over bath) was not powerful and was inflexible as couldn’t be removed from wall. Rooms cleaned daily but very slow to get done. General decor lacked any freshness. Rooms very noisy and you were able to hear guests on landing and in rooms adjoining including bathroom flushes/water running. Swimming pool outside, small and un welcoming with fake grass surrounding it. Pool towels provided & seating available. Location was convenient and tram local. Checkout was really poor - had to go and look for reception staff to ensure final bill was settled (5am). For the cost of the hotel and our experience it is not value for money. Hotel is overpriced and was more like a 3* rating. Wouldn’t stay here again or recommend to family/friends visiting.

Greetings, Thank you for taking the time to provide your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly concerning the check-in process and the condition of your room. We always strive to ensure our guests receive their rooms promptly, and I apologize for the inconvenience you experienced with the delays and the subsequent room allocation. Your comments about the room's condition have been duly noted; we understand the importance of maintaining a fresh and comfortable environment for our guests. Furthermore, I appreciate your feedback regarding the amenities, such as the bathroom facilities and the noise levels. If at any time you are unsatisfied with either your room or amenities provided, please let the staff know and they will do their best to accommodate your needs! I've passed back your comments to multiple departments as it's clear your guest experience was not to our usual standard as a means of improvement. If there's anything we can do to mitigate your frustrations with your stay or make the next one far more enjoyable, please don't hesitate to contact us! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Don’t eat the room service if your a foodie

Catatan Tripadvisor 2.0/5

PolyVibesFamily Ulasan TripAdvisor tersertifikasi

Novotel darling harbour not worth it being in this area. Attention to detail is key for this particular area. I’ve stayed at many hotels including Novotel just 20min walk from this location and that was way better. Price of the room was valid if you’re a member which I am and because of this my expectation was not met. The room did meet my expectations it was nice plenty of space from the 4th floor the view was good. Got to see the Saturday night fireworks in comfort which I enjoyed but what let me down was the food. I ordered over $130 worth of room service and it was cold, not even worth giving to my dog and I don’t have a dog. Ordered the sirloin steak. Cooked perfectly but like I said it was cold. The gravy that was with it was very watery no flavour so bland and for $60 it was very disappointing. I also ordered the steak sandwich and I couldn’t even take a bite due to the cut of meat they used. It was cooked well but it was a very cheap cut that was used and for $30 definitely had better for way less. Now I’m not being unreasonable I just expect to have good food for what I was paying. Now it wasn’t just the room service food that was bad but also the buffet. That food was either stone cold or too hard almost broke a tooth just trying to eat the bacon. If Novotel could take anything from this review perhaps change the way you serve your food maybe have a hot service tray to keep the food hot warm at least especially for room service

Dear PolyVibes Familt, Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Novotel Darling Harbour. While I am pleased to hear that you enjoyed the comfort of your room, the spacious layout, and the wonderful view—especially being able to watch the Saturday night fireworks—we are very sorry to learn that the food and dining experience fell far below your expectations, and below the standards we aim to deliver. Your comments regarding the room service meals and the breakfast buffet are deeply concerning. Cold dishes, bland gravy, a tough steak sandwich, and buffet items that were not served at the proper temperature are unacceptable, and I sincerely apologise that this was your experience. We appreciate you highlighting these issues in detail, as it allows us to address them directly with our kitchen and food & beverage teams. Please know that we take your comments seriously, and we would very much appreciate the opportunity to regain your trust. If you are open to it, we would welcome the chance to discuss your experience further and ensure your next stay reflects the true level of service we strive to provide. You can reach me directly on Veronika.Hojdarova@accor.com. Thank you again for your honest review. We hope to have the opportunity to better serve you in the future. Warm regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Dalam Kemitraan dengan TripAdvisor

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