Novotel Sydney on Darling Harbour bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.3/5 9.262 ulasan

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Deskripsi

Keistimewaan hotel

  • Resor ikonis di jantung Darling Harbour yang semarak.

  • 525 kamar dan suite trendi, ruang kontemporer yang memancarkan kenyamanan sesungguhnya.

  • Suite dan kamar executive luas dengan pemandangan cakrawala kota yang mengesankan.

  • Restoran khas dengan jendela besar dan pemandangan City Skyline yang tak tertandingi.

  • Fasilitas resor dengan ruang kebugaran, klub anak, kolam renang luar-ruang, lapangan tenis.

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Lokasi hotel

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telepon
Fax +61 2 9288 7189

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTORAN THE TERNARY

Nikmati tiga konsep bersantap unik dalam satu ruang yang semarak di The Ternary - Hidangan Asia, Panggang, dan Bar Anggur - perpaduan cita rasa berani, sesi memasak langsung, dan suasana bersantap yang menenangkan di Darling Harbour.

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Peringkat ALL  4.3/5  9.262 ulasan

Peringkat TripAdvisor  3.9/5  5.789 ulasan

Don’t eat the room service if your a foodie

Catatan Tripadvisor 2.0/5

PolyVibesFamily Ulasan TripAdvisor tersertifikasi

Novotel darling harbour not worth it being in this area. Attention to detail is key for this particular area. I’ve stayed at many hotels including Novotel just 20min walk from this location and that was way better. Price of the room was valid if you’re a member which I am and because of this my expectation was not met. The room did meet my expectations it was nice plenty of space from the 4th floor the view was good. Got to see the Saturday night fireworks in comfort which I enjoyed but what let me down was the food. I ordered over $130 worth of room service and it was cold, not even worth giving to my dog and I don’t have a dog. Ordered the sirloin steak. Cooked perfectly but like I said it was cold. The gravy that was with it was very watery no flavour so bland and for $60 it was very disappointing. I also ordered the steak sandwich and I couldn’t even take a bite due to the cut of meat they used. It was cooked well but it was a very cheap cut that was used and for $30 definitely had better for way less. Now I’m not being unreasonable I just expect to have good food for what I was paying. Now it wasn’t just the room service food that was bad but also the buffet. That food was either stone cold or too hard almost broke a tooth just trying to eat the bacon. If Novotel could take anything from this review perhaps change the way you serve your food maybe have a hot service tray to keep the food hot warm at least especially for room service

Dear PolyVibes Familt, Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Novotel Darling Harbour. While I am pleased to hear that you enjoyed the comfort of your room, the spacious layout, and the wonderful view—especially being able to watch the Saturday night fireworks—we are very sorry to learn that the food and dining experience fell far below your expectations, and below the standards we aim to deliver. Your comments regarding the room service meals and the breakfast buffet are deeply concerning. Cold dishes, bland gravy, a tough steak sandwich, and buffet items that were not served at the proper temperature are unacceptable, and I sincerely apologise that this was your experience. We appreciate you highlighting these issues in detail, as it allows us to address them directly with our kitchen and food & beverage teams. Please know that we take your comments seriously, and we would very much appreciate the opportunity to regain your trust. If you are open to it, we would welcome the chance to discuss your experience further and ensure your next stay reflects the true level of service we strive to provide. You can reach me directly on Veronika.Hojdarova@accor.com. Thank you again for your honest review. We hope to have the opportunity to better serve you in the future. Warm regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Comfortable and Convenient Accommodation with some nice amenities

Catatan Tripadvisor 4.0/5

Andrew B Ulasan TripAdvisor tersertifikasi

Spent four nights here. Handy location near Darling Harbour, and a few minutes walk into the CBD. Open and bright reception area with bars, restaurants, and lots of nice seating on same floor. Our room was clean, comfortable and well appointed. I had expected a clear view of Darling Harbour from our room but lots of apartment construction directly in front blocking most of the view unfortunately. Overall the hotel is a bit aged but still a bright, pleasant and comfortable place to stay. Staff and service were very nice, friendly, and helpful.

Greetings Andrew! Thank you for sharing your experience at Novotel Sydney on Darling Harbour. We are delighted to hear that you found our location convenient and enjoyed the amenities we offer. It is wonderful to know that you appreciated the comfort and cleanliness of your room, along with the friendliness of our staff. We acknowledge your feedback regarding the view from your room and the age of the hotel. While we strive to provide a pleasant environment for our guests, external developments can sometimes impact the views. We appreciate your understanding and are pleased that you still found your stay enjoyable. Thank you once again for your feedback, and we hope to welcome you back in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Favorite to Failure

Catatan Tripadvisor 2.0/5

Ron1954Sydney Ulasan TripAdvisor tersertifikasi

Was one of our favorite hotels until now, have been a Platinum member for many years and Diamond before Covid and the Novotel would give a free upgrade, free parking and a bottle of wine which was very much appreciated. But the rules have now changed as of 1 August 2025 now you pay for parking, might get an upgrade and instead of a bottle of wine you have a bottle of water and a packet of biscuits. Then you have your complimentary drink which used to be top shelf now you choose from the happy hour drink list. Then you have the Turnary Restaurant which was always consistent good service and food at a good price. Last night I was greeted by a waitperson chewing gum and made us feel she was doing us a favor taking us to our table, presentation of food has dropped and prices have increased. There is talk the hotel is being sold and refurbished to a Pullman, hopefully that will be soon and with management that cares for those that pay top dollar to have their status.

Dear Ron, Thank you sincerely for your long-standing loyalty as a Platinum member, and for sharing such thoughtful feedback. We truly appreciate guests who have been with us for many years, and I am sorry to hear that your recent experience did not reflect the level of recognition and service you were accustomed to. We understand how changes to membership benefits can be disappointing, particularly when you have enjoyed complimentary parking, consistent upgrades, and other gestures in the past. While the updated program rules have brought some adjustments, they also now include a 15% discount on all beverages—an enhancement that was not previously offered. We are doing our best to ensure these changes still provide meaningful value for our most loyal guests. Your comments regarding the welcome amenities, drink selections, and your experience in the restaurant have also been taken seriously. The team member you encountered in the restaurant has been spoken to, as this presentation does not meet our service standards. We will continue to work with the team to ensure consistency in both service and quality. Regarding the broader changes you mentioned, we are unable to comment on ownership matters, but please rest assured that our commitment remains focused on providing a professional, welcoming experience for every guest—especially those who choose to return to us year after year. Thank you again for taking the time to share your thoughts. We truly value your loyalty, and we hope to have the opportunity to restore your confidence during a future stay. Kind Regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Novotel Darling Harbour Never Again McDonalds breakfast would be better

Catatan Tripadvisor 2.0/5

burleigh10 Ulasan TripAdvisor tersertifikasi

We stayed at Novotel Darling Harbour and found the experience sub standard and not worth the expense. The breakfast which was included with our package was absolutely terrible. We stayed two nights and on the second day at 4pm our room was still not serviced. At breakfast the fried eggs in the bain-marie were stone cold as was the bowl of scrambled eggs. None of the bain-marie's had the burner going under neath so all the breakfast options were cold including the bacon. We tried asking for eggs cooked to order but after eventually finding a staff member to order them (which was not easy) we gave up after 20 minutes of waiting. The urn for the water for tea was luke warm so it was impossible to get a hot cup of tea. There was a gluten and dairy free area but no margarine only butter. We asked a staff member for margarine and she had to go and ask her supervisor what it as. The bread for the toaster was hard like it had been left out all night. It was like fawlty towers. Never again.

Thank you for taking the time to share your experience. I am truly sorry to hear that your stay fell so far below expectations, particularly in regard to breakfast quality and the delays in servicing your room. This is certainly not the standard we aim to provide, and I understand how disappointing and frustrating this must have been. Your detailed feedback about the temperature and availability of breakfast items, the difficulty in receiving assistance, and the issues with dietary options is extremely valuable. We have already shared these concerns with our Food & Beverage and Housekeeping teams so they can address the gaps in service and ensure improvements are made. We appreciate you bringing these matters to our attention, and I apologise for the inconvenience caused throughout your stay. While we regret that your experience has led to such a strong impression, we do hope you might reconsider in the future and allow us the opportunity to provide a much better visit. If you would like to discuss your stay further, please feel free to contact us directly. Kind Regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Great service and seafood.

Catatan Tripadvisor 5.0/5

susanmH6649JH Ulasan TripAdvisor tersertifikasi

Fabulous food, and really great service from two lovely waitresses. Ella & Jenna. Very knowledgeable and made changes for my allergies and suggested superb dishes. Scallops, octopus and snapper all perfectly cooked and delicious. Thanks will be back.

Dear Susan Mc, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the seafood and received attentive service from our team members, Ella and Jenna. Your compliments will certainly be shared with them. We look forward to welcoming you back in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.779 ulasan 9.2/10 Lokasi
  • 5.554 ulasan 6.5/10 Kamar
  • 5.194 ulasan 8.4/10 Pelayanan
  • 180 ulasan 4.8/10 Internet
  • 1.885 ulasan 6.1/10 Kebersihan
  • 1.742 ulasan 7.9/10 Makanan
  • 1.612 ulasan 8.2/10 Sarapan
  • 525 ulasan 8.5/10 Minuman

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