ibis Styles Лондон Хитроу Аэропорт 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 870

Гарантия
лучшей цены
ibis Styles Лондон Хитроу Аэропорт - Image 1
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ibis Styles Лондон Хитроу Аэропорт - Image 3
ibis Styles Лондон Хитроу Аэропорт - Image 4
272 Bath Road, Harlington, HEATHROW, UB3 5AY ЛОНДОН, Великобритания

Описание

Особенности отеля

  • 153 creatively decorated bedroom's available

  • Car Park is available on site for £14.00 per night.

  • Westcombe restaurant serves a choice of bistro cuisine

  • Bio-Grad Diagnostics проводит в отеле ПЦР-тестирование на Covid-19. Ежедневно, 14:1518:15.

  • ibis Styles London Heathrow Airport offers easy access to magnetic local attractions

Наши номера

Расположение отеля

ibis Styles Лондон Хитроу Аэропорт

272 Bath Road, Harlington, HEATHROW
UB3 5AY ЛОНДОН
Великобритания

GPS:51.481458, -0.448434

Телефон
Факс +44 20 3862 7690

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

WESTCOMBE RESTAURANT

Welcome to the Westcombe Bistro where international cuisine and a relaxed, cosy atmosphere are the orders of the day. Open from early morning well into the evening, join us for light lunches, afternoon tea and lazy à la carte dinners.

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Рейтинг ALL  4.3/5  Отзывов: 870

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 262

Avoid these cold rooms with dysfunctional showers

Примечание: Tripadvisor 1.0/5

Phil D Реальные отзывы TripAdvisor

Room was freezing and the small, ancient space heater was entirely insufficient. The shower had incredibly weak pressure, yet still managed to overflow onto the bathroom floor due to the broken drain. Overall a pretty miserable experience (despite the friendly staff and nice room decor). And the taxi from the airport for the hotel nullified most of the cost savings I had hoped to enjoy (they provide no shuttle and offer no public bus info).

Dear Guest, Thank you for your feedback. We apologise for the issues you experienced with the room temperature, weak shower pressure, and drainage. We will address these concerns with our maintenance team to ensure they are resolved promptly. We appreciate your understanding and hope to welcome you back for a more comfortable stay. Warm Regards, Hotel Management IBIS Styles London Heathrow

Expectation Not Met – Disappointed Stay

Примечание: Tripadvisor 1.0/5

arpratheep Деловые путешественники - Реальные отзывы TripAdvisor

I had high expectations for this stay, but unfortunately, my experience was disappointing. 1. Misleading Information – After a 14-hour flight, I arrived at the hotel and checked into a very simple room. When I asked the staff if my room had a safety box, they confirmed it did. However, upon entering, I found no safety box, which was frustrating. 2. Lack of Basic Amenities – Despite paying £70 per day, the hotel did not provide any bathroom amenities. I was told I had to purchase them separately, which is unacceptable for this price range. 3. No Bellman Assistance – There was no staff to assist with my luggage upon arrival, making the check-in process even more tiring after a long journey. 4. Room Phone Not Working – The in-room phone was faulty, meaning I had to physically go down to the reception every time I needed assistance. This was highly inconvenient. 5. Uncomfortable Room Location – My room was located directly above and beside an Esso gas station, which made me feel uneasy and unsafe throughout my stay. Overall, this hotel fell short of expectations in multiple ways. I hope the management takes these concerns seriously and improves the service for future guests.

Dear Guest, Thank you for taking the time to share your feedback with us. We deeply regret that your experience did not meet the expectations you had for your stay, and we sincerely apologise for the inconveniences you encountered. We regret the confusion regarding the safety box. We will ensure better communication moving forward. While we provide shampoo and conditioner in our bathrooms, we do not offer additional amenities. We do provide luggage assistance upon request at the reception. We encourage guests to reach out, and we are more than happy to assist guests with their luggage. If you are ever uncomfortable with your room location, please do not hesitate to ask the reception for a room change, and we will do our best to accommodate you. Warm Regards, Hotel Management IBIS Styles London Heathrow

The hotel with ashtrays for rooms

Примечание: Tripadvisor 1.0/5

PeterBouncyBall Деловые путешественники - Реальные отзывы TripAdvisor

After a dreadful journey I arrived at the hotel, had a good check-in but stayed in the room for less than 10-seconds as it wreaked of cigarettes. Not just a whiff, but the acrid stench of a cheap pub ashtray. I returned to reception only to be told that they could only provide a lesser room for the same price. I suggested a few options but nothing! I was guest in the hotel but they couldn't (wouldn't) cut me a deal. Not points, a meal voucher, or anything. I was offered breakfast but the breakfast service started at the same time my flight was departing. I asked for a refund and went to another hotel. Staggeringly POOR customer service.

Dear Guest, Thank you for your feedback. We are sorry to hear about the issues you faced during your stay. Your experience does not reflect the high standards we aim to provide, and we will be reviewing our policies to improve flexibility and customer service. I appreciate you bringing this to our attention and hope we can regain your trust in the future. Warm Regards, Hotel Management IBIS Styles London Heathrow

DHURUV reception a credit to accor as well as all day staff who put up with my grouchiness

Примечание: Tripadvisor 5.0/5

Zoey W Реальные отзывы TripAdvisor

i stay here often , i initially started staying here after treatment or a ongoing illness as it allowed me space to relax away from my hectic home life and not impose on my family . But over the past year i have continually stayed weekly and if i am honest the staff made my hard times easier, they have become like extended family and eventually i shared with them my reasons for staying after radiotherapy. DHURUV or as i call him mr hair due to his amazing hair and attention to presentation is ever so patient with me because i check in during afternoon and in early hours of the morning i become restless so am up and down all the time often forgetting my key and he always smiles and makes time to ask how im doing. i generally am grumpy upon arrival as come directly from treatment but young Mohan always greats me with a smile as do the girls who i ask there name countlessly and they laugh and say we tell you all the time {obviously they are day shift so at this stage im grouchier and forgetfull ) But when my sickness settles im up and about from 2/3 am and DHURUV always makes time to see that i am ok. The staff here are a amazing team and always smile when greeting customers, and im sure i test their patience sometimes. They are a credit to the Accor group. I hope there hard work is aknowleged. As somebody that used to work in hospitality i have to same they have a amazing young and hard working team.

Dear Guest, Thank you so much for your wonderful review. We are thrilled to hear that you had such a great experience with us. Your feedback means a lot to the team, and we truly appreciate you taking the time to share it. Thank you for mentioning Dhruv and Mohan I am sure they will be delighted to see this comment. We look forward to welcoming you back soon for another exceptional stay. Warm Regards, Hotel Management IBIS Styles London Heathrow

Hotel is fab London is not

Примечание: Tripadvisor 5.0/5

Escape63846535561 Реальные отзывы TripAdvisor

We didn't arrive until 11pm and the guy on reception was amazing, we had been in London a couple of hours and hadn't met a single friendly Londoner, the first person that helped us out with directions was an American that had moved to London. The hotel was quiet, clean and comfortable. Will i go back? Yes if I have to fly from Heathrow. Otherwise no because London is the worst. I'm from the UK and I have been to some of the busiest city's in the world and London is definitely the worst, they are among some of the rudest people I have encountered

Dear Guest, Thank you for your review. We are so happy to hear that the hotel provided a quiet, clean, and comfortable stay, and that the reception team made a positive impression on you. It is great to know that the service was a highlight of your visit. We are sorry to hear about your experience in London itself. It is unfortunate that your interactions didn’t reflect the warm hospitality we strive for in the city. We hope that, despite your overall impression of London, we can welcome you back when you're flying from Heathrow for a more pleasant stay. Thanks again for your feedback, and we wish you safe travels. Warm Regards, Hotel Management IBIS Styles London Heathrow

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 992 Отзывов 9.1/10 Расположение
  • 2 920 Отзывов 6.8/10 Номер
  • 2 224 Отзывов 7.9/10 Сервис
  • 62 Отзывов 6.5/10 Интернет
  • 1 440 Отзывов 7.4/10 Чистота
  • 1 055 Отзывов 7.6/10 Соотношение цены и качества
  • 628 Отзывов 6.9/10 Завтрак

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