ibis Лондон Аэропорт Хитроу 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 2 691

Особенности отеля

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Менее чем в 20 минутах от метро до центра Лондона или в нескольких минутах езды до парка Торп

  • Full service in-house Restaurant & Bar

  • On-site paid parking & EV charging facilities

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

сертифицированный отель ALLSAFE

Расположение отеля

ibis Лондон Аэропорт Хитроу

112 Bath Road, London Heathrow Airport, Hayes Middlesex

GPS:51.480789, -0.430683

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Трансфер
  • Ресторан
  • Wi-Fi
  • Завтрак
  • Бар


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Наши номера

Современный, уютный номер с удобной кроватью и функциональной ванной. Отель Ibis предоставит Вам все необходимое, чтобы сделать Ваше пребывание у нас максимально приятным.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 2 691

Рейтинг TripAdvisor  3.5/5  Отзывов: 5 985

Another before flight.

Примечание: Tripadvisor 5.0/5

jeffgI9493QF Couples - Реальные отзывы TripAdvisor

It was a quick check in, rooms always nice and clean, the 4 chocolates were a nice touch, but the personalised card welcoming us was a really nice thought. All staff were friendly and went out of their if necessary. Well done to all who made our stay enjoyable. Food as usual very good.

A Genuinely Bad Experience

Примечание: Tripadvisor 1.0/5

Raymond P Семьи - Реальные отзывы TripAdvisor

Tiny room, overpriced and not particularly comfortable. The staff seem tired and not really willing to help. But here is the kicker. I dropped my family off and briefly parked my rental car in the carpark for about ten minutes while we checked in. The hotel charges a car parking fee (something that is not displayed in the carpark). I was asked if I had a car and told the woman at the desk that I had parked it briefly and was about to take the car back to the rental company. 'No problem, Sir.' she said. I now find that I'm facing an illegal parking charge of 100 pounds (plus a 68 pound unreturnable fee for admin from the car rental company) for not paying the appropriate parking fee. So the hotel is basically trying to rip me off even more for dropping my family off at the hotel. The whole raison d'etre of this place is to rip you off as effectively as they can. I don't really expect them to help with the complete injustice of the parking ticket...but in the words of Igor, the food critic in Ratatouille, 'surprise me!'

Dear Mr Raymond P, Thank you for taking the time to tell us about your experience at the Ibis London Heathrow Airport . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the car park we do have displayed all over our property signaling informing you the times, a briefly parking is free for 15 minutes as the signaling say. However we can still help you with this disappointment, please send to the following email address the parking charge and we will ask the car park company that we work with to help you.H0794-FO1@ACCOR.COM. Due to the layout of the hotel, our bedroom size does vary.. Maybe for a next visit you could try to leave us a note about your room preferences, we have Superiors Rooms and Family room two different types, these are larger rooms with a desk and maybe more suited for your needs . We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Carla Fernandes Assistant Front of House Manager

hotel is ok but transport navette is a disaster after 6pm from terminal 5

Примечание: Tripadvisor 2.0/5

Claire C Couples - Реальные отзывы TripAdvisor

hotel is good, clean, quiet and has a good restaurant open late so no complaint about the hotel itself. as it is too far to go t by foot, it advertises transport to and from airport by a third party company called hoppa buses and we arrived at terminal 5 at 8.30pm in January and we waited outside at 2 degrees temperatures for over 1 hours and when a bus finally arrived we were told extremely rudely that the schedule has changed and no bus stops at the ibis any more so we had to take a taxi which cost us 37 pounds to get to the hotel. staff there was not interested in any way with our bus access problems. the following morning we were able to catch that bus to the airport from the front public road to the airport. transport was very busy and dirty . our conclusion is that this hotel will need to put some pressure on the bus company to follow its advertised schedule of late buses to the ibis or the ibis will need to put on its own navette as this service was simply appalling and should never be advertised as a hotel service

Dear Claire C, Thank you for taking the time to tell us about your stay at Ibis London Heathrow . I was disappointed to read that you were not satisfied with the Hoppa Bus service , please allow me to apology for the unpleasant situation that you encountered. The Hopa Bus service is not runed by the Hotel. We are currently working on how both the Hotel and Hoppa bus company can improve the service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am positive that if you ever decide to give us the opportunity , we will do the best we can do to make up for this experience. Sincerely, Carla Fernandes Assistant Front of House Manager

since the beginning of my stay I was very well received by the attendant Amin at 03 am he gave me all the necessary supp

Примечание: Tripadvisor 5.0/5

H4645JOmayarac Реальные отзывы TripAdvisor

Since the beginning of my stay I was very well received by the attendant Amin at 03 am he gave me all the necessary support. I also had the opportunity to taste one of the dishes in the restaurant, it was very tasty with a good meal everything is better. At the end an attendant Joe also checked my bus schedule and was very cordial ( Joe and Amir ) really made this experience brilliant thank you.

Dear H4645JOmayarac, Thank you for reviewing your stay with us and the 5 star rating. We are thrilled to receive such an excellent feedback from you and will be proud to share with the team. Your lovely feedback about Amin and Jose has been shared with them and they were very thankful about it, we are very happy that both of them were able to create such a WOW factor and causing an amazing impact with you. We are looking forward to welcoming you back for another great stay. We hope to see you again in future should your travel brings you back to London. Kind regards, Carla Fernandes Assistant Front of House Manager


Примечание: Tripadvisor 5.0/5

Nishant S Реальные отзывы TripAdvisor

The breakfast was nice. You can come and visit here for good and tasty food. Nice ambience, helpful staff and variety os options is ample as well. Must visit if you are near and Amazing service provided by Hilda!

Dear E3830PMnishants, Many thanks for writing such a lovely 5* review about your recent stay in our hotel. We really appreciate it. I am very happy to read that you had overall good stay with us and our hotel met your expectations. Moreover I am so thankful for your kind words about our team especially about Hilda whose service made a remark on your stay. I have personally shared this feedback with her and she was so happy about it. It will be our pleasure to see you back soon. Warm Regards, Carla Fernandes Assistant Front of House Manager

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Другие интернет-пользователи оценили наш отель

  • 1 921 Отзывов 8.5/10 Расположение
  • 3 067 Отзывов 5.7/10 Номер
  • 2 911 Отзывов 7.8/10 Сервис
  • 80 Отзывов 7.3/10 Интернет
  • 1 459 Отзывов 4.3/10 Комфорт
  • 1 400 Отзывов 6.7/10 Чистота
  • 847 Отзывов 7.2/10 Завтрак
  • 16 Отзывов 8.6/10 Велнес-зона

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