Ibis budget Лондон Хитроу Централ 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 581

Ibis budget Лондон Хитроу Централ - Image 1
Ibis budget Лондон Хитроу Централ - Image 2
Ibis budget Лондон Хитроу Централ - Image 3
Ibis budget Лондон Хитроу Централ - Image 4

Описание

Особенности отеля

  • Автобус-шатл до терминала Хитроу T2

  • Доступны семейные номера

  • Стоимость автостоянки для гостей отеля: 12 GBP (20 GBP за автобус) в сутки.

  • 30 minutes away from Thorpe Park

  • Рядом с центром Лондона и Виндзором

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Расположение отеля

Ibis budget Лондон Хитроу Централ

700 Bath Road, Hertz House, Крэнфорд
TW5 9TW ХАУНСЛОУ
Великобритания

GPS:51.478954, -0.409147

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

Restaurant

В гостиничном ресторане вам предложат завтрак и вкусный ужин.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 581

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 982

Good price convenient but noisy . Busy with one elevator (lift) not working

Примечание: Tripadvisor 3.0/5

Christopher M Семьи - Реальные отзывы TripAdvisor

Staff were good we were on a floor on both visits with a number of young people who were noisy after 11pm. Had to speak to them in order to get them to quiet down. I will not in all likelihood stay there again. I am sure if we had been on a floor with a double it would have been quieter. Also there was only one elevator working so it was a challenging stay

Dear Christopher, Thank you for taking the time to share your experience at our hotel. We are happy to hear that you received good service from our team members. We are, however, sorry for any inconvenience; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability. We hope to welcome you back. Best wishes, Vanzia Coutinho Guest Service Agent

Rooms ok but parking is frustrating

Примечание: Tripadvisor 3.0/5

Passenger27530113998 Реальные отзывы TripAdvisor

The room was nice but due to uneducated front desk staff regarding assistance dogs, it took half an hour to get checked in and required the manager. This wouldn't have been so bad if we hadn't stayed at this exact same location with our trained assistance dogs a week prior without issue. Due to the delays with checking in, our rental car was in the parking lot longer than anticipated and incurred a fine. The parking lot company that is contracted to manage the hotel's parking lot is an absolute nightmare and has never settled my appeal or responded to any attempts to contact them. Due to this fact alone, I will not be recommending or staying at another Ibis property.

Dear Assen, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you found our rooms to your liking, as we strive to provide comfortable accommodations for our guests. However, we regret to hear about the challenges you faced regarding the assistance dog policy and the parking situation. Please rest assured that we aim to uphold high standards of service and accessibility for all our guests, including those with assistance dogs. We apologize for any inconvenience this misunderstanding may have caused. Concerning the parking fine, we understand how frustrating this can be and we are dismayed that the third-party service has not met your expectations. While we cannot control their actions, we do take note of your feedback to ensure better communication with our contracted services. We are committed to providing a welcoming environment for all our guests and we appreciate your patience and understanding. Your feedback is invaluable in helping us improve our guest experience. We hope to welcome you back. Kind Regards, Winnie Noronha Guest Service Manager

Horrible service

Примечание: Tripadvisor 1.0/5

Izzy T Семьи - Реальные отзывы TripAdvisor

Had one of the WORST experiences at their in house restaurant. Waited 1 hour and 15 minutes for two frozen burgers. We tried to ask about our food multiple times over this period and were completely blown off by the staff. It took over an hour for the staff to say that it wasn’t put in the system, which I don’t understand since we brought up the issue on many occasions. When I brought up this complaint with the staff again, I was told “Do you want a refund or food?” in the most unapologetic way possible. As someone in food service, I think the total lack of empathy and understanding is utterly mind numbing. Not a single member of staff even acknowledged their fault and acted as if we were the ones who failed to put in the order. If I could give it a lower review I would.

Dear Izzy, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like yours that is invaluable in helping us refine our services. We regret to hear about the lengthy wait you experienced at our on-site restaurant and the frustration this must have caused. Please rest assured that providing quality cuisine and service is of paramount importance to us, and your comments are taken seriously. Our aim is always to deliver a comfortable and enjoyable dining experience for all our guests. We are saddened to learn that our team's response did not meet your expectations, and we extend our sincere apologies for any distress this may have caused. We are continually working to enhance our guest experience, and while we cannot undo the past, we are committed to improving our services. Your comfort and satisfaction remain our priority, and we hope to have the opportunity to better serve you in the future. We hope to be able to welcome you back for an improved stay. Kind Regards, Winnie Noronha Guest Service Manager

Bathroom awful

Примечание: Tripadvisor 3.0/5

joey r Реальные отзывы TripAdvisor

The bathroom so dirty and slippery. Please clean it! Other than that it's okay. I kept slipping and hurt my leg trying to get into the shower. First time in London so I'm not surprised I have no idea how to use anything at all. But I would say to add something for people to know how to turn the shower on.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are truly sorry to hear about the condition of the bathroom and the issues you encountered with the shower. Ensuring the cleanliness and safety of our facilities is a top priority, and we regret that we did not meet your expectations in this instance. We acknowledge that being unfamiliar with the amenities can sometimes be a challenge, and we are looking into ways to make instructions more accessible to assist our guests in a smoother experience. Your comments are valuable to us, and we appreciate your positive note amidst your concerns. We hope that our convenient location and 24-hour reception were beneficial during your time in London. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best Regards, Winnie Noronha Guest Service Manager

Excellent customer service

Примечание: Tripadvisor 4.0/5

julie747h Деловые путешественники - Реальные отзывы TripAdvisor

Basic but very clean room and very comfortable beds and pillows . Staying for business purposes and despite aircraft going over at less than 1000ft , absolutely zero noise ! Slept like a log ! No iron or hairdryer in room but am sure probably available at reception . Plenty of tea/ coffee in the room . Check in staff incredibly friendly and helpful especially Japinder . I left a bag at reception having checked in very late in the evening . Japinder retrieved the bag and took it to my room . Fantastic customer service ! Thank you . For a basic budget hotel on the periphery of LHR this hotel fulfilled all my requirements.

Dear Julie, Thank you for taking the time to share this review of your stay. We are delighted to hear that you had such a pleasant experience during your time with us. Thank you for mentioning the great lengths our team went to to make your stay as comfortable as possible. Your kind words are appreciated and encourage us to continue to maintain the high standards of service we set ourselves. We've taken good note of your remark on how we could improve your experience. Please do let us know of any needs on your next stay. We look forward to seeing you again in the future. Kindest regards, Vanzia Coutinho Guest Service Agent

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Другие интернет-пользователи оценили наш отель

  • 1 770 Отзывов 8.6/10 Расположение
  • 2 788 Отзывов 5.6/10 Номер
  • 2 095 Отзывов 7/10 Сервис
  • 112 Отзывов 5.7/10 Интернет
  • 1 592 Отзывов 5.1/10 Комфорт
  • 1 202 Отзывов 6.5/10 Чистота
  • 629 Отзывов 2.8/10 Удобства
  • 618 Отзывов 6.1/10 Завтрак

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