ibis Styles London Heathrow Airport Hotel 3 stars

Advertised as an airport Hotel but no information at the terminal of how to get to the hotel and no information in the booking confirmation. There's no pedestrian access so you can not walk and have to get a local bus, very inaccessible if you have fatigue or a disability and very mislead that this information was not given. Advertised a free shuttle service to the airport on the website and in the welcome info, this doesn't exist which is frankly false advertising. The restaurant didn't know which of their options was vegan and I had one of the worst vegeburgers I've ever tasted. The room has very little furniture and get cramped the minute you put your bags down. Service was adequate at best from the staff, they were nice but understaffed and uninformed.

Stayed for a week as plane spotter. The room was lovely and could see the runway (fantastic). I was half board breakfast was excellent and a different meal every evening. Superb

We needed a hotel easy to get to from the Central Bus station and with quick taxi link to the terminal the next day. It fulfilled all these requirements and was comfortable and clean and a reasonable price. As Accor members we would use it again.

I booked one room, and was sent two booking refences and have been billed for two separate rooms. I am currently fighting this. Needless to say, I am NOT happy.

Room good, staff friendly - system a few issues at the front desk - I booked and paid for breakfast and staff at desk kept staying it wasn't included - then they couldn't find it, then they could - so your system was at fault. Then when I left I was charged automatically - no one checked with me first - and they charged me for breakfast. I have sent 2 emails asking to refund it, I had one email response saying breakfast was not included - then I resent my booking and now have had no answer. Room No. : : : Date 12.09.21 240 23.09.21 Cashier : 19459 Page : Total Balance Due £ 6.45 52.48 12.09.21 12.09.21 12.09.21 13.09.21 13.09.21 13.09.21 14.09.21 16.09.21 16.09.21 19.09.21 23.09.21 Restaurant Lunch (F) Bar Lunch Alcohol Visa Card Restaurant Dinner (F) Telephone Local Telephone Local Telephone Local Restaurant Dinner (F) Bar Dinner Alcohol BKF Individual (F) Visa Card 6.45 16.00 7.50 0.58 6.41 0.39 3.00 5.60 13.00 0.00 Date Description Charges Payments £ £ : COPY OF ORIGINAL INVOICE Folio Number : 196469

Clean, no frills, easy access

We picked this hotel simply because it was close to the airport. They helped us arranged a taxi in the morning and it only took around 5 minutes drive. But to be honest the taxi is well overpriced.

Served its purpose.

The hotel is located near a bus stop for Heathrow Terminal 5, which is great. The lady who checked us in was lovely. The room, to look at was perfectly fine. But, the bed was so hard it made my legs numb. Every time someone above us flushed a toilet the water sound rattled loudly through our bathroom. The air on was really loud so we turned it off. But the air was so dry it was uncomfortable to breathe. The walls are so thin we had to listen to the person next to us have a phone convert and and sing at 1am. And then we’re woken at 6am by some kids running and yelling along the hallway. Wouldn’t stay here again or recommend to anyone I’m afraid. Barely slept. Felt unwell on leaving.

Great size family room, cheerful decor . Staff were so helpful - printed out my covid PCR test result , they answered a myriad of questions and helped arrange a taxi for an early morning flight. Would definitely stay there again . Of interest a taxi from here to Central terminal was £15 .

The room was big and clean, the hotel has quite a lot of rooms, but it was quiet. The bathroom is new. Tip: ask a room with backyard view in order not to have the noise. I had 220, it was really good.

All good from arrival to departure. Excellent rates as well, also good for transport links. bus stop right outside (free to the terminals with London buses).

As on previous stays at the hotel my stay was without any issues, the staff were extremely friendly and helpful as they have been previously. The room and bathroom were spotlessly clean, the bed was also very comfortable, when staying in the Heathrow area this hotel is always my first choice.

We stayed one night to be ready for early airport check in, ibis is very convenient for this! Post Covid it has changed quite a bit and feels less about hospitality, f&b etc, and more about efficiency, separation and space, which we were happy enough about. Fabric of the place, carpets etc showing some wear, time for routine upgrades and decoration IMO. Friendly and efficient staff when we needed them,

Good value for money for a family room and the honoured our request for a view of the planes which was fantastic for my children. Only negatives was that I found the bed quite hard and we only got two towels when there was four of us the room and those towels were awful - so thin and rough to the skin.