โนโวเทล ฮานอย ไถ่ฮว่า 5 ดาว

I came to Hanoi on a private business trip. Booked Novotel randomly. But it turned to be very nice experience. Hotel is new and well equipped. Staff were nice and professional. Breakfast was quite nice. The Vietnamese noodle soup was so delicious. Even the local is not right in the mid of old town but it’s easy to get to by using GRAB to hire a car. 10 - 15 minutes away. My room has washer and kitchen. Room is quite clean. I for sure will stay in Novotel again next time.

I checked into the Hotel on 21st June for a 4 night stay. Right from the poor “Check-In” experience one could get a feeling that something was amiss... I had multiple “sub-standard” experiences in this relatively new property. To highlight a few.. • On the 1st night, I ordered for a Vietnamese Grilled Fish (Medium rear), but what I received was a “Well done”, over cooked, almost fried fish. There were almost no attendants at the only restaurant at the hotel at 10:30pm. • On the 3rd day at despite the restaurant being empty at breakfast, all the salad bar servings were empty at 9:45am. There was not adequate bread in the bread baskets. When I pointed to the restaurant manager that the breakfast buffet is available until 10:30am, I was told that the serving bowls are empty as the team was all busy preparing for a 500 pax lunch later in the day (24th June)…..honestly not sure this was an acceptable answer. • On the 3rd evening at 10:15 pm, when I tried to utilize my complementary welcome drink at the bar, I was told the bar attendant was not available and the drink cannot be served. • Despite requests for coffee sachets to be placed in the room during daily housekeeping service, the same were never placed. However, had to personally make a call for the same every day. • There was no Iron and Ironing board in the room. • The hand sanitizers installed in the elevators were empty and not operational. • The air-conditioning in the lobby never seemed to work. Despite repeated requests to meet with the GM, it was only on the 3rd day was I told that the GM is not available for the week as he is on an official trip. Ironically the Rooms duty manager (2nd in charge after the GM) was also not available. Would not recommend this property for a stay.

Warm welcome ! Staff helpful and friendly, I am feels not far from Home. Food really good for Breakfast Buffet and much Choice than Pullman, Novotel Saigon. There were fresh and Pho really tasty. Those guy your team done well : Daniel , Huen, Hang did good job F.O fast check-in and friendly

The hotel’s design is modern and the view is so good. You can see the beautiful night in Hanoi. Staff is so nice from Pre-arrival to departure. Ms. Hana from reservation team is so nice and patient for my request. Ms. Huyen and Mr. Tuan Anh - front desk team is so helpful. I will come back whenever I travel to HN.

We went there for a family vacation. The property is typically a business hotel located at busy cross roads in Hanoi. It’s a bit far from old quarter but the hotel helps you get taxi. Friendly staff speaks English. Buffet spread is good. Limited items for vegetarians. Overall satisfactory.