Sofitel Legend Metropole Hanoi 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.8/5 รีวิว 3,681 รายการ

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15 Ngo Quyen Street, Hoan Kiem District, 100000 ฮานอย, เวียดนาม

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Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 ฮานอย
เวียดนาม

พิกัด:21.025616, 105.856115

โทรศัพท์
แฟกซ์ +84 24 3826 6920

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.8/5  รีวิว 3,681 รายการ

เรทติ้งบน TripAdvisor  5.0/5  รีวิว 8,736 รายการ

Certificate of excellence ปี 2024

Living Museum in the Heart of Hanoi

คะแนนจาก Tripadvisor 5.0/5

A-Man_Called_Intrepi Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Staying at Hanoi’s Sofitel Legend Metropole Hotel is akin to embarking on a journey through a living, breathing museum. The grand 1901 colonial lobby, a creation of Frenchmen Gustave Émile Dumoutier and André Ducamp, immediately immerses you in a rich tapestry of history. The Metropole, a symbol of colonial elegance, has hosted a myriad of luminaries, from Charlie Chaplin to modern world leaders, making it a fascinating historical landmark. I had the pleasure of staying in the Heritage Wing, and to my delight, I was upgraded to an extraordinary suite. This wasn’t just a room; it was an expansive sanctuary featuring two guest bathrooms, multiple entrances, and interiors that oozed charm and history. The dark wood panelling and period art whispered stories of its famed guests, including Graham Greene, who wrote The Quiet American within these walls. The suite wasn’t merely luxurious; it was a historical artefact. It once served as a haven for diplomats and journalists during the Vietnam War, complete with a bomb shelter beneath its elegant exterior. During the “Christmas Bombing” of 1972, Joan Baez sought refuge here, her haunting recordings capturing the spirit of resilience in those perilous times. Guests can now take a free tour of the rediscovered bomb shelter, a chilling yet fascinating glimpse into the past. One of the most memorable aspects of my stay was the unparalleled service provided by Ms Man Hoa, affectionately known as “Flower.” Her unflappable charm and grace as my personal butler, or Majordome as the hotel elegantly calls it, was truly remarkable. From securing restaurant reservations to recommending dining options and managing a few errands, Ms Man Hoa's seamless communication via WhatsApp and her ability to anticipate my needs added a layer of personal care that truly elevated the experience. The dining experience at the hotel was a true highlight. The fine dining restaurant, where Alex provided impeccable service, offered a seamless fusion of French and Vietnamese flavours. From customising the degustation menu to serving up a steaming bowl of pho for breakfast on request, every meal was an event. The elegance of the setting and the attentiveness of the staff enhanced the dining experience, making it a truly indulgent and satisfying affair. Just across the road at the Press Club, I indulged in a pho cocktail—a spectacular mix of gin, star anise, and cinnamon, prepared with dramatic flair. It was the perfect prelude to a degustation dinner paired beautifully with a curated wine selection. As I sat with my cocktail, gazing at the Metropole’s illuminated facade, I couldn’t help but marvel at how this city weaves its history into every experience. Hanoi offers a mesmerising blend of past and present, and the Sofitel Legend Metropole stands as its crowning jewel. Highly recommended for anyone seeking luxury, history, and a truly unforgettable stay.

Dear A-Man_Called Intrepi, Thank you for taking the time to share your incredible experience at the Sofitel Legend Metropole Hotel. We are thrilled to hear that you felt immersed in the rich history and charm of our hotel, and we truly appreciate your insights. We are delighted that you enjoyed your stay in the Heritage Wing and that you had the opportunity to experience one of our extraordinary suites. We take great pride in the heritage of our property and strive to maintain its historical integrity while providing a comfortable and elegant environment for our guests. The suite's past as a sanctuary for diplomats and journalists during the Vietnam War is an integral part of its character, and we love that the narrative resonates with our visitors. Your mention of the bomb shelter adds an intriguing layer to our history; it serves as a reminder of resilience during turbulent times. We are especially pleased to provide access to the rediscovered bomb shelter, allowing guests like you to connect with the past first-hand. It's remarkable how a space can hold such powerful memories and stories, and we believe that offering tours helps to honor that history while engaging our guests. Thank you for highlighting the outstanding service you received from Ms. Man Hoa, our dedicated Majordome. We pride ourselves on offering personalized service that caters to our guests’ needs, and it is wonderful to hear that Ms. Man Hoa’s attentiveness and seamless communication made your stay even more special. We will certainly pass along your commendations to her. We are especially glad that you enjoyed the fine dining restaurant and the unique fusion of French and Vietnamese flavors we aim to offer. Our culinary team works hard to create a memorable experience for our guests, and it's fantastic to know that you appreciated the customization of the degustation menu. It’s our goal to ensure that each meal feels special and tailored to our guests’ preferences, and we are delighted that Alex could enhance that experience for you. Your reflections on how the history of Hanoi intertwines with your experience at the Sofitel Legend Metropole make us proud. We strive to create an ambiance where our guests can appreciate the city’s rich past while enjoying modern luxury. Your recommendation means the world to us, and we look forward to welcoming you back to our hotel for another unforgettable stay. Once again, thank you for sharing your thoughts. We value your feedback and are committed to delivering excellence for all our guests. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Enjoyable Stay

คะแนนจาก Tripadvisor 5.0/5

Lraep Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Enjoyed our 3-night stay. The hotel offered a 40-min tour, including visit to their Bomb Shelter, which was a special experience. However, had to stand in the hotel lobby to listen to a long tour was too tiring. The Hotel could have arranged guests to take a seat to listen. Most employees were friendly & eager to help. Special kudo goes to Concierge, Viet, who jumped in to help when the streets around the Hotel was blocked off during weekend. He offered to talk to the Grab driver to give him specific direction to come to the Hotel to pick us up. Without him, we would have been stuck & missed our dinner appointment. Compliment also goes to the waitress in the French Restaurant. She made our dinner very enjoyable!

Dear Lraep, Thank you for sharing your experience from your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated the unique tour, including the visit to our Bomb Shelter. Your feedback regarding the standing arrangements during the tour is invaluable, and we will certainly take it into consideration for future improvements. We are especially grateful for your kind words about our team members. It’s wonderful to hear that Viet, our Concierge, was able to assist you during a challenging situation, and that our waitress in the French Restaurant contributed positively to your dining experience. Your comments about our Ambassadors have been shared with the team, and we will continue to strive for excellence in guest services. We hope to welcome you back for another enjoyable stay in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Luxury in Hanoi

คะแนนจาก Tripadvisor 5.0/5

431garryh ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Sofitel Metropole offers everything that one could want. Our room ticked every box and the selection of restaurants was all that we could ask for. Breakfast at the Spice Garden was almost decadent, it was a great start to the day. Accolades to all the staff. Every person was always smiling and respectful. We were asked so many times if there was anything that we wanted, if there was anything that could be done for us.

Dear 431garryh, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Metropole Hanoi. We are delighted to hear that you had such a positive experience with us! It's fantastic to know that our room exceeded your expectations and that you enjoyed the diverse culinary offerings, particularly breakfast at the Spice Garden. We strive to create a memorable and luxurious experience for our guests, and it’s rewarding to hear that we delivered on that promise. We appreciate your kind words about our Ambassadors. Their dedication to providing exceptional service is truly commendable, and I will be sure to pass along your accolades to the entire team. Your satisfaction is our top priority, and it’s our greatest pleasure to cater to your needs during your stay. Thank you once again for your feedback. We look forward to welcoming you back to Sofitel Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

A historical establishment trying their best to be a 5 star hotel within the limitations of their building.

คะแนนจาก Tripadvisor 3.0/5

NotTheLastJedi รีวิวที่ได้รับการรับรองจาก TripAdvisor

We choose to stay at the Sofitel Legend Metropole Hanoi because it was an Hanoi Establishment, and was a 5 star hotel which was offered at a reasonable price. As it turns out, you get what you pay for. Unfortunately this hotel suffers from the limitations of is old architecture, and there is only that much they can do to refurbish the old lady to keep up in line with the modern 5 star hotel offerings. A few things were evident. There was a level up walking into the room from the hallway, it was not a flat ground, likely due to the many times the floor has been re-tiled up re-done. I was particularly unhappy with the shower over the bath situation. Clearly they have not managed to find a way to put in a walk in shower. The rooms were not huge by international standards, but were reasonable in the context of the small room sizes often found in the Old Quarters of Hanoi. The service was great, but not stellar. No one offered to pack us breakfast for an early departure. All in all, I felt that it was a worthy experience with a Hanoi establishment, and the price was fair for what you get. Certainly if I was paying more, I would be looking for a more modern hotel.

Dear NotTheLastJedi, Thank you for taking the time to share your experiences during your recent stay at Sofitel Legend Metropole Hanoi. We truly appreciate your insights and value your feedback, as it helps us improve our services and offerings. We are pleased to hear that you chose our hotel for its historic significance and competitive pricing in the heart of Hanoi. We embrace our rich history, and we continuously strive to balance modern comforts with the charm of our establishment. We sincerely apologize for the inconveniences you encountered regarding the room layout and the shower setup. Your comments about the floor height and the shower facilities will be carefully reviewed as we work to enhance our guest experience within the constraints of our unique architecture. We are happy to know that our service team made a positive impression, but we regret that it did not meet your expectations in certain areas, such as packing breakfast for your early departure. This feedback will be addressed with our staff to ensure we are meeting the needs of our guests consistently. We are grateful for your perspective on the overall value of your experience. Should your travels bring you back to Hanoi, we would love the opportunity to welcome you again and provide you with an even more memorable stay. Thank you once again for your valuable insights. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Mekong river cruise, Cambodia, Ha Long Bay

คะแนนจาก Tripadvisor 5.0/5

Cuero77954 Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This place is an amazing place to stay. We stayed here 2 nights before a cruise on Ha Long Bay. The wait staff is on of the best. The rooms are great. We’ve been on the road for 10 days stopping in different places and slept the best here. The hotel is in a great location and walking distance to many stores and restaurants. The Opera House is a block away.

Dear Cuero77954, Thank you for taking the time to share your experience regarding your recent stay with us before your cruise on Ha Long Bay. We are delighted to hear that you enjoyed your time at our hotel and found our location convenient for exploring the area. It is wonderful to know that our Ambassadors provided you with exceptional service, and that you found the accommodations comfortable after your travels. We strive to create a welcoming atmosphere for all of our guests, and it is gratifying to hear that we met your expectations. We hope you have a fantastic time on your cruise and would be thrilled to welcome you back on your next visit. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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