Sofitel Legend Metropole Hanoi 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.8/5 รีวิว 3,805 รายการ

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15 Ngo Quyen Street, Hoan Kiem District, 100000 ฮานอย, เวียดนาม

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Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 ฮานอย
เวียดนาม

พิกัด:21.025616, 105.856115

โทรศัพท์
แฟกซ์ +84 24 3826 6920

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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.8/5  รีวิว 3,805 รายการ

เรทติ้งบน TripAdvisor  4.8/5  รีวิว 8,781 รายการ

Certificate of excellence ปี 2024

Lovely French Colonial hotel but missed the personal touch.

คะแนนจาก Tripadvisor 3.0/5

TH1973 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is a lovely French colonial style hotel with decent room sizes, fresh and clean. Good location and easy to get to the Ho Hoan Kiem lake and the Opera house. A short walk to the old quarter. Staff were the least friendly of the four hotels we stayed in during our trip e.g. we asked to change some money and was told it was the weekend so we should use a cash machine. Eventually the front desk went to one of the many restaurants to get some currency. I asked for the Terrace Bar in English (three times), only when we asked for La Terrasse did the person at the desk offer (in English) to show us where it was. Small things but these are the things which make the difference. Nice experience but missed the personal touch we enjoyed in the other hotels (including another Accor hotel) in Vietnam.

Dear TH1973, Thank you for taking the time to share your thoughts regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you appreciated our hotel's charming French colonial architecture and the convenient location, which indeed allows easy access to iconic attractions such as Ho Hoan Kiem Lake and the Old Quarter. However, I sincerely regret to learn that your experience with our staff did not meet your expectations, particularly regarding the level of service and personal touch you anticipated. Please allow me to express my sincerest apologies for any inconvenience. At Sofitel Legend Metropole Hanoi, we pride ourselves on delivering exceptional hospitality, and it is disheartening to hear that we fell short in this regard during your visit. Your feedback regarding the currency exchange and communication at the front desk is invaluable, and I will ensure it is shared with our team for reflection and improvement. We strive to provide our guests with a memorable experience, and it is the nuances of service that contribute significantly to that. I understand how important personalized attention is, and I assure you that your comments will be taken seriously as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to excellence and ensure your stay is truly exceptional. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Charming property. Impeccable service.

คะแนนจาก Tripadvisor 5.0/5

pursuit Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

First time to Vietnam and so glad we chose to stay at this old world gem. The property is small but beautiful and well maintained. Our room was on the Opera side - small (European style) for the deluxe double but elegantly appointed with warm tones. The lobby to the newer wing is very modern and maybe more my style. I didn’t book the room personally or I would have been curious to research the difference. Pros- Fabulous concierge service - so attentive even before arrival. Responded within hours to requests for reservations or questions. Location is great- walkable (requires courage) to Old Quarter and cute cafes nearby (Habakuk, Mùa'shn and so many others). The hotel grounds are beautiful- the interior courtyard is beautiful and a very small well kept pool area which I did not have time to enjoy. There is an Hermès onsite - small but nice selection along with a beautiful gift shop and bakery next door. Spa- the treatment rooms are lovely- very spacious with a private bath/shower to close out your treatment (a few issues with the layout pre-treatment below) Cons- Room - certainly on the smaller side which is manageable but it was very moist despite AC. More of a personal preference but a shame the Angelina bar is also a cigar bar - it’s lovely inside but heavily smoky in the evening for non smokers with lingering stale cigar smoke during the day. The spa - there is no relaxation area! You sit upright in a standard chair in a bright open room waiting for your therapist - we finally got bottled water but difficult to communicate with the staff in English (we found this everywhere in Vietnam, relyng heavily on our translation app but did not have my cellphone on me while in my robe) The locker room is a tiny- six lockers smooshed into one tiny corner. Thankfully it was only the two of us in there as there was no where to stand and change out into our robes. The steam and sauna rooms were fine (very small and VERY hot) but nothing special- a little eucalyptus or teatree essence would have been nice. And the slippers are the same as the room slippers and cannot be worn into the showers. The quality of the treatments varied- ok for me (signature 90 mins) not great for my friend. Should I ever return to Hanoi, I would definitely stay here. All in all, an absolutely charming property.

Dear Pursuit, Thank you for taking the time to share your delightful experience at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you found our property charming and that our service met your expectations during your first visit to Vietnam. It is wonderful to know that you appreciated the elegance of your room and the beauty of our hotel grounds, including the interior courtyard and the pool area. We take great pride in maintaining our facilities to ensure our guests enjoy a pleasant atmosphere. Your kind words about our concierge service are greatly appreciated; our team strives to provide timely and attentive service to enhance our guests' experiences. We acknowledge your feedback regarding the size and moisture level of your room. Our rooms are designed in keeping with the French Neo- classical style, which may indeed feel compact for some guests. We also appreciate your insights about the Angelina bar and the spa facilities. We aim to create a comfortable environment for all guests, and your comments will be reviewed as we continuously seek to improve our offerings. While we regret that certain aspects of your spa experience did not meet your expectations, we are glad that you found the treatment rooms spacious and the steam and sauna rooms satisfactory. Your suggestions regarding the relaxation area and amenities will be taken into consideration as we strive to enhance our guests’ overall wellness experience. Thank you once again for your thoughtful review, and we look forward to welcoming you back should you choose to return to Hanoi in the future. Warm regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Nice location

คะแนนจาก Tripadvisor 5.0/5

Tony A Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed here for two nights. Excellent room, bed and pillows. Nice and quiet too. Very convenient location a staff very helpful to organise restaurants and whatever else is needed. Breakfast was ok albeit a bit pricey but was to be expected. All over ok.

Dear Tony A, Thank you for sharing your positive experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our excellent accommodations and found our location convenient. It is also gratifying to know that our staff was able to assist you effectively during your stay. We appreciate your feedback regarding breakfast pricing and hope to welcome you back for another memorable visit. Best regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Lovely older hotel

คะแนนจาก Tripadvisor 5.0/5

gfsc5 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This lovely old hotel is situated in the French Quarter in Hanoi. Staff are excellent at their jobs and very friendly. Our room on the 1st floor had a small seating area outside in a courtyard that serviced around 10 rooms. Very private. The room itself had a queen size bed (felt more like a king size to me), desk, comfy chair, wardrobe (with two gorgeous silk robes) , side tables, tv, cabinet and mini bar, and a spacious bathroom. All beautifully appointed. The hotel has a number of eating venues from Michelin star-rated to a poolside bar. I had a drink at the poolside bar and the staff were again excellent. As was my cocktail. We also ate at the Spice Garden (separate review) which served Asian food that was top notch and with the best service we've experienced in a number of years. This space was also used for the buffet breakfast which had a great range from Vietnamese to Western food. An all around great place to stay. Recommended.

Dear gfsc5, Thank you for sharing your delightful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are truly pleased to hear that you enjoyed the charm of our historic hotel located in the vibrant French Quarter, and that our dedicated team made a positive impression on your experience. It is wonderful to learn that you appreciated the comfort and amenities of your room, along with the added luxury of our silk robes. We strive to provide a tranquil and well-appointed environment for all our guests, and your remarks affirm our commitment to excellence. We are equally thrilled that you had the opportunity to explore our diverse dining options, including our Michelin-starred restaurant and the relaxing atmosphere of the poolside bar. The compliments you shared about our cocktail service and the exceptional dining experience at Spice Garden reflect our team's dedication to delivering top-tier service and culinary delights. We take immense pride in offering a buffet breakfast that caters to a variety of tastes, and it is gratifying to know that you found it to be extensive and enjoyable. Your recommendation means a great deal to us, and we sincerely appreciate your kind words. We look forward to welcoming you back to our hotel on your next visit to Hanoi, where we hope to provide you with another memorable experience. Best regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Lives up to expectations

คะแนนจาก Tripadvisor 4.0/5

paulmE998ZH Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a famous landmark and very much a popular hotel for tourists. We found everything very professional and of the expected quality. However it is slightly victim to its fame. 2 of the 3 mornings our preferred area for breakfast(on the opera side) could not accommodate us as a couple, presumably due to the number of commercial groups using the property (meeting rooms were adjacent to this location) and the alternative breakfast location was rather chaotic with a less personable service a consequence. Compared to the other locations we have stayed on our visit to Vietnam so far I would say this was the least impactful in terms of friendliness / personality whilst never less than very good and (of course) handily located.

Dear paulmE998ZH, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you found our hotel to be a famous landmark and that your overall experience was aligned with the high standards we strive to maintain. Your kind words about the professionalism and quality of our services are greatly appreciated. We acknowledge your concerns regarding the breakfast arrangements during your visit. As a popular destination, our hotel does attract numerous guests, including commercial groups. This sometimes necessitates adjustments to our usual dining arrangements, particularly in our preferred breakfast area on the opera side. We regret that this impacted your experience and led to a less than ideal atmosphere during your meals. Your comments regarding the alternative breakfast location and its service will be noted, as we continuously seek to improve guest experiences in all areas of our hotel. At Sofitel Legend Metropole Hanoi, we pride ourselves on providing a warm and inviting atmosphere for all our guests. We appreciate your feedback on the level of friendliness and personality during your stay, as it is invaluable in helping us enhance our guest interactions. We will share your insights with our team to ensure that we uphold the welcoming spirit that our guests have come to expect from us. Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back in the future, where we will endeavor to provide you with an even more memorable experience. Warm regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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