Sofitel Legend Metropole Hanoi 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.8/5 รีวิว 3,547 รายการ

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Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 ฮานอย
เวียดนาม

พิกัด:21.025616, 105.856115

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ในสถานที่
  • สระว่ายน้ำ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • บริการในห้อง
ใกล้กับโรงแรม
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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.8/5  รีวิว 3,547 รายการ

เรทติ้งบน TripAdvisor  5.0/5  รีวิว 8,683 รายการ

Certificate of excellence ปี 2024

Luxurious hotel - excellence throughout

คะแนนจาก Tripadvisor 5.0/5

Cara0075 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is such a heavenly place to stay in Hanoi with a very high standard of service and a legendary setting. It's the perfect retreat from the busy city while being very centrally located. There is a range of bars and restaurants within the hotel, all with their own unique setting. Rooms are very quiet and beautifully decorated. A true sense of luxury throughout. Don't hesitate - go there!

The best hotel East of Suez

คะแนนจาก Tripadvisor 5.0/5

borneo88 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We returned to The Metrople in Hanoi recently and stayed in one of the newly created suites in the Historical Wing. Not only was the room immaculatley clean but also supremely comfortable. The whole ensemble actually consists of 3 rooms, the master bed/bath room, a study in the middle with a nice big desk and armoire and a sitting room with a sofa that is convertible to a bed, as well as another full bathroom. This arrangement is perfect for a family with kids or another family member as the suite can be accessed by two doors. Of course, everything works. The air condition is powerful and silent. There are plenty of strategically placed charging points and USB ports, the lighting is excellent and the room is completely sound proof and blacks out. The hotel is a destination by itself and has a multitude of restaurants and bars. Make sure to book with breakfast and inclusive of club lounge benefits. It is absolutely worth it. We tried breakfast in the Le Club Bar in the historical wing which serves buffet breakfast in a tropical conservatory style setting next to the garden and bamboo bar. My favourite breakfast place, however, is Beaulieu, the French Restaurant with adjacent terrace in the historical wing. One can choose from a set menu and the service is sublime, unhurried and to have a café crème and watch the morning traffic on the boulevard outside is absolutely amazing and such a lovely start to the day. Very chic, very Hanoi, very instagrammable! We also had dinner in the Vietnamese Restaurant and were not disappointed as there is nothing more romanctic than to sit out on the terrace, under the full moon with the smell of frangipani wafting through the air and sample the delicious Vietnamese cuisine. Angelinas is a bar and restaurant and we dropped by for a drink on my birthday and were surprised with a birthday cake and song. What a wonderful end to the day. One could stay for a week in this hotel and dine around and never get bored. The quality of food and beverage is amazing but so is the service. As the premier hotel in Hanoi, hosting heads of state and corporate tycoons one would expect nothing less. However, every member of staff has the amazing ability to make every touch point a moment of magic. It is evident that the management team under the leadership of the very experienced General Manager George K. has created a service culture that is very personal but not intrusive, very professional but not stuffy and finds the right balance of history and modernity. The hotel is a short walk away from the Hoàn Kiêm Lake and the narrow streets in the old quarter. Grab works wonderfully in Hanoi and in case it rains or it becomes too hot, just use the App to order a grab car. We tried it out for 4 days and never had a bad ride.

Dear Borneo88, Greetings from Sofitel Legend Metropole Hanoi and thank you for your detailed review! We are thrilled to hear that you had an exceptional stay at The Metropole in Hanoi, particularly in one of our newly created suites in the Historical Wing. We're delighted to know that the room exceeded your expectations in terms of cleanliness, comfort, and overall amenities. The flexibility of the suite's layout, with its three rooms and multiple bathrooms, is indeed perfect for families or travelers who need extra space. We're also grateful for your kind words about our hotel's restaurants and bars. It's wonderful to hear that you enjoyed the breakfast buffet at Le Club Bar and the à la carte experience at Beaulieu, our French Restaurant. The atmosphere and service at both venues are designed to provide a unique and memorable dining experience. We're thrilled that you felt pampered by our staff and appreciated the personalized service throughout your stay. Our team takes great pride in providing an exceptional experience for all guests, whether they're visiting for business or leisure. We're proud to have a passionate team who has created a service culture that balances history and modernity. Thank you so much for your fantastic feedback! I'll be sure to share it with the entire team. This will certainly boost their confidence in delivering excellent service. We appreciate your feedback on our location, proximity to Hoan Kiem Lake and the old quarter, and the convenience of Grab services in Hanoi. We will continue to work hard to ensure that every guest has a wonderful stay at The Metropole. We thank you for your kind recommendation of our hotel and look forward to welcoming you back in the near future for another wonderful stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Amazing staff and hotel

คะแนนจาก Tripadvisor 5.0/5

clarice9460 รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was my first time traveling to Hanoi and my stay in Sofitel Legend Metropole Hotel has definitely become one of the best travel experiences I have ever had. I enjoy the very friendly and personal services provided by the hotel. Louis, from Guest Relations was very helpful and friendly to me. When I first arrived at the hotel, he helped me to check in. He kindly offered me a room tour and introduced the hotel facilities to me. The hotel has some of the most hospitable staff I have ever met and Louis is definitely one of the best among them. Sofitel Hotel is the epitome of excellent service. I would definitely stay there again. I also recommend everyone who travels to Hanoi to stay in this marvellous place.

Dear Clarice9460, We are absolutely delighted to hear that your stay with us has become one of the best travel experiences you've ever had! We are thrilled that our staff, particularly Louis from Guest Relations, made a lasting impression on you. It is our pleasure to provide exceptional service and hospitality, and it's wonderful to know that we have exceeded your expectations. We take great pride in our hotel's warm and welcoming atmosphere, and it's heartwarming to hear that our staff are able to make our guests feel at home. Louis is indeed a shining star among our team, and we will make sure to pass on your kind words to him. Thank you for choosing Sofitel Legend Metropole Hanoi as your home away from home in Hanoi. We would be honored to welcome you back again soon, and we will continue to strive for excellence in every aspect of our hotel. Once again, thank you for your wonderful review. We look forward to seeing you again soon! Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Great Improvement Noticeably

คะแนนจาก Tripadvisor 4.0/5

Mantatattoo ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

It’s been a while since my last stay at the Sofitel Metropole, and on a recent visit for a two continuous stay, I noticed a significant change in the service. In the past, I stayed away from this property due to service issues, but I’m pleased to see a positive shift. The front desk staff were notably more welcoming, with genuine smiles and a clear effort to improve guest interactions. This change did not go unnoticed and made a favorable impression on my overall experience. I hope the standards continue to improve and remain consistent. If this level of service is maintained, I would consider returning to Sofitel Metropole in the future.

Dear Mantatattoo, We're thrilled to hear that you've noticed a significant improvement in our service during your recent stay with us. We're delighted to know that our efforts to enhance the guest experience have paid off and made a positive impact on your stay. We take all feedback seriously, and we're grateful for your honesty in sharing your past concerns about our service. We've taken those concerns to heart and have made changes to ensure that our team provides a more welcoming and personalized experience for all our guests. We're particularly pleased that you noticed the effort our front desk staff put into creating a more positive atmosphere. We strive to make every guest feel valued and cared for, and it's wonderful to know that our team is succeeding in this goal. We're committed to maintaining these high standards and ensuring that every guest has an exceptional experience at the Sofitel Legend Metropole. We appreciate your willingness to give us another chance and hope that you will return in the future. Yours sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Truly spectacular

คะแนนจาก Tripadvisor 5.0/5

colinpdaly ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I love this hotel. In a great location in Hanoi, it provides the perfect retreat after a day enjoying the sights outside. Although you feel a little guilty eating at the hotel with so much choice outside, every meal we had here was beautiful. The pool area is great, as are the rooms and the staff. Highly recommended.

Dear colindaly, We're absolutely delighted to receive such glowing praise! Thank you for your wonderful review. We're thrilled to hear that you found our hotel to be a perfect retreat after exploring the vibrant city of Hanoi. We understand the temptation to venture out and try all the local cuisine, but we're glad you enjoyed every meal you had at our hotel! Our pool area is a popular spot for relaxation, and we're happy to hear that you appreciated its tranquility. Our rooms are designed to provide a comfortable and cozy atmosphere, and we're thrilled that you felt at ease during your stay. But most importantly, we're grateful for your kind words about our staff. We pride ourselves on providing exceptional service, and it's wonderful to know that our team made a positive impact on your stay. We're honored that you would highly recommend us, and we look forward to welcoming you back to our hotel in the future. Please come back soon and enjoy more of our hospitality! Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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