Sofitel Legend Metropole Hanoi 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.9/5 รีวิว 4,591 รายการ

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15 Ngo Quyen Street, Hoan Kiem District, 100000 ฮานอย, เวียดนาม

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Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 ฮานอย
เวียดนาม

พิกัด:21.025616, 105.856115

โทรศัพท์
แฟกซ์ +84 24 3826 6920

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.9/5  รีวิว 4,591 รายการ

เรทติ้งบน TripAdvisor  4.8/5  รีวิว 8,914 รายการ

Certificate of excellence ปี 2025

Problem with mold in elevator

คะแนนจาก Tripadvisor 3.0/5

Joan451 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed in the Heritage wing twice in January. The first night I was upgraded to a suite which was beautiful but too big for me as a single traveler as I did not need two rooms. Unfortunately the room was very noisy and I was awakened all night long by noise from outside. The second time, two nights later I was again in the Heritage wing in a lovely room where everything was perfect but I traveled to the 3rd floor in the elevator which smelled strongly of mold and mildew. I am extremely allergic to mold and after two trips up I came down with a chest infection caused by mold. I walked up for the remainder of my stay but 3 days later I am home but still quite sick. From all other perspectives the hotel was wonderful.

Dear Joan451, Thank you for taking the time to share your detailed feedback. We sincerely appreciate your kind words about your overall experience at our hotel and are delighted to hear that you enjoyed many aspects of your stay. However, we are truly sorry for the inconvenience caused by the issues you encountered with the mold smell in the elevator and the noise disturbances during your visit. Please accept our deepest apologies for any discomfort this may have caused, especially considering your allergy concerns. Your health and well-being are of utmost importance to us, and we take this matter very seriously. Rest assured, we are immediately addressing this issue with our maintenance team to ensure that all areas of the hotel meet our highest standards of comfort and safety. Your feedback is invaluable in helping us improve and maintain the luxurious experience we strive to provide. We sincerely hope to have the opportunity to welcome you back in the future and offer you an experience that exceeds your expectations. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Disappointing

คะแนนจาก Tripadvisor 3.0/5

scotty17 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Had high hopes having seen the number of good reviews but unfortunately it didn't hit the heights. The best thing was the staff. Can't fault them at all. The location is fairly good for walking to the tourist areas. However the room disappointed us. The TV was on a wall perpendicular to the bed and there was no seating for two people in the room. So if you want to watch TV prepare for a sore neck. The room was also rather small for the price and quite noisy due to being above the hotel entrance. There was no bathtub, just a shower. Breakfast I would class as an average buffet. Had trouble one morning trying to get a table for two, but waiting a bit sorted that. The outdoor pool was pleasant. I wouldn't return as the hotel was not good value for money.

Dear Scotty17, Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that our staff and the location contributed positively to your visit; their dedication to guest satisfaction is indeed a hallmark of our hotel. However, I regret that your room did not meet your expectations. We understand that comfort and convenience are paramount, and it is unfortunate that the room layout and size did not align with your needs. Your feedback regarding the television placement and the noise levels is duly noted, and I will ensure that it is communicated to our team for their review. I apologize for any inconvenience you experienced during breakfast, as we strive to provide a pleasant dining experience. We appreciate your insights as they will assist us in enhancing our services and offerings. Thank you for your feedback, and we hope you will reconsider visiting us in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

The fabulous Metropole

คะแนนจาก Tripadvisor 5.0/5

FlyerLawyer รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a world class hotel, combining elegance, history, and service. The staff consistently deliver personalized service. The food is excellent. Some of the rooms, particularly in the Heritage Wing, are small, but the Metropole is over 100 years old and rooms were smaller then. The common spaces are immaculate and ooze history. The bomb shelter tour reminds guests of the horrors of the Vietnam War and the role the Metropole and its guests played in the same. The club lounge is fabulous, with high quality offerings throughout the day. What a wonderful hotel.

Dear FlyerLawyer, Thank you for your exquisite kind words and for sharing your memorable experience at The fabulous Metropole. We are truly honored by your appreciation of our blend of timeless elegance, rich history, and attentive service. It delights us to know that our dedicated team’s personalized care and our culinary offerings met your expectations. Your acknowledgment of our Heritage Wing and the historical significance of our property is truly valued. We look forward to welcoming you back for another exceptional stay, where history, luxury, and impeccable service continue to converge. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Luxury for my first return to Vietnam since the war

คะแนนจาก Tripadvisor 5.0/5

Dal S รีวิวที่ได้รับการรับรองจาก TripAdvisor

What a great and historical place. Absolute luxury and service. They hire a zillion people to serve and they are all smiling. The included breakfast alone was amazing. We toured the bunker as well. Right in the center of town.

Dear Dal S, Thank you for sharing such a heartfelt reflection on your recent stay with us. We are truly honored to have been part of your first return to Vietnam since such a significant chapter in history. It brings us immense joy to hear that our property provided you with an experience of absolute luxury and exceptional service, complemented by the warmth and genuine smiles of our dedicated team. We are delighted that you enjoyed the included breakfast and the tour of the bunker—it’s always a pleasure to offer our guests a glimpse into Vietnam’s rich history right at the heart of the city. We look forward to welcoming you back for many more memorable moments. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

A Must Stay in Hanoi

คะแนนจาก Tripadvisor 5.0/5

Daniel D รีวิวที่ได้รับการรับรองจาก TripAdvisor

From the moment we arrived at the Metropole, we experience outstanding and warm service and felt as though we were transported into a part of the city's history. I describe this as a must-stay in Hanoi as due to the unique blend of history, location and service. The location is in the French Quarter, right opposite the Capella hotel and near to the Opera house. Service We were only here 3 nights and yet the staff were already familiar with us over this time, often calling us by name and you can tell the level of training and ability to anticipate guest needs is on a level above a standard 5 star property. We also enjoyed the architecture, historic art and even the traditional and very formal uniforms of the staff. Yet despite this, the staff are down to earth and genuine - this isn't a 'stuffy' experience. Tyson had checked us in, in what was a very fast yet comprehensive experience. He guided us to our room and explained all elements of both the room and the hotel offerrings. It was the perfect way to settle into a new hotel. Rooms We were upgraded to a Grand Premium Room as a Gold member in the Opera wing. It does an excellent job of maintaining the period feel, despite being the newer wing of the hotel. The room was large and heavily decorated. We appreciated the quality dyptique amenities in the bathroom and the very comfortable bed. It was also spotlessly clean. Wardrobe spae was minimal however. It's also worth noting that the sound proofing was not the best, and we could clearly hear people in the main corridor. Our room was fairly close to the lift so this may be less of an issue elsewhere. Breakfast This was outstanding. There are two venues which offer breakfast and we opted for Le Club each time just due to the feel of the venue. Eggs were cooked to perfection and there was ample choice of hot and cold dishes available, as well as excellent quality bakery items. I don't normally eat bread but even the baguettes here were delicious. This is a buffet style breakfast. Special mention to Trung who greeted us each morning with a friendly chat and quickly came to anticipate our coffee order. It's small interactions like this that made our stay all the more pleasant. Food This was disappointing for the most part unfortunately. We ate at both Le Club and the vietnamese restaurant and both times thought the food was decent but very over-priced for the quality. This is despite us being Explorer+ members and getting a discount on the food. We had much better meals at nearby restaurants. The cocktails at the Bamboo Bar/Le Club were very good however. Other There's also a gift shop on site, with a range of quality locally made crafts and jewellery. We bought quite a number of items to bring home as gifts. We also bought from the pattiserrie on site that has a number of cakes, ice cream and french products for sale. The few we tried were delicious. We took the hotels 'history' tour and found it very interesting and compelling, given by one of the staff members who lived through the war-time period. We appreciated her personal reflections she shared with us.

Dear Daniel D, Thank you for sharing your wonderful experience at Sofitel Legend Metropole Hanoi. We are delighted to learn that you enjoyed the unique blend of history, location, and service that our hotel offers. Our commitment to providing exceptional service is paramount, and it is gratifying to know that our team, particularly Tyson and Trung, contributed positively to your stay. We appreciate your kind words regarding the architecture and decor of the Grand Premium Room, as well as the quality of the amenities provided. We take great pride in maintaining the historical essence of our property while ensuring modern comfort. I sincerely apologize for any inconvenience you experienced with the soundproofing and wardrobe space. Your feedback is invaluable as we continuously strive to enhance our guest experience. It is heartening to hear that you enjoyed our breakfast offerings at Le Club and appreciated the attentive service from Nhung. We aim to provide a variety of high-quality culinary experiences, and I regret that your dining experiences did not meet your expectations. Your comments about the food will be taken into consideration as we review our offerings. Furthermore, I am pleased to know you enjoyed our on-site gift shop and patisserie. We take pride in showcasing local crafts and culinary delights, and it is wonderful to hear that you found items to bring home as souvenirs. We are also glad that you participated in our history tour and found it compelling. Thank you once again for your thoughtful review. Your insights will help us in our ongoing efforts to provide the best experience possible for our guests. We hope to welcome you back in the future for another memorable stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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