Mercure Krakow Stare Miasto 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 2,379 أراء

Mercure Krakow Stare Miasto - Image 1
Mercure Krakow Stare Miasto - Image 2
Mercure Krakow Stare Miasto - Image 3
Mercure Krakow Stare Miasto - Image 4
Pawia 18 B, 31154 Krakow, بولندا

الوصف

خدمات الفندق الإضافية

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
بولندا

نظام تحديد المواقع العالمي (GPS):50.066754, 19.944759

الهاتف
فاكس +48 12 225 11 35

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.8/5  2,379 أراء

تقييم TripAdvisor  4.7/5  1,913 أراء

2025 شهادة تميّز

Great location, but if something goes wrong, you are on your own.

ملاحظة Tripadvisor 1.0/5

HD D تقييم TripAdvisor المعتمد

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

good room, skip the restaurant

ملاحظة Tripadvisor 3.0/5

travelius2000 تقييم TripAdvisor المعتمد

Amazing zurek, but very dissapointing dinner: - the 'kamien kaszubski' platter looked good but had little taste - "local beer" was Zywiec - could not be less local - very dissapointing service: the mains were shipped half way through our starters, I order a medium rare steak. They took the food back to the kitchen. When it arrived later, the steak was well done. No apologies. No acknowledgement. Other than that - no complaints.

Dear Travelius2000, thank you for taking the time to share your feedback. I would like to clarify that the dish mentioned in your review, the Kashubian stone platter, is a specialty from a different region of the country and has never been part of our restaurant menu. Our hotel is located in Kraków, and as there are many hotels of this brand across Poland, it is very likely that this review was posted in error and does not relate to our property. I kindly ask you to remove this review. At the same time, I would like to invite you to visit our hotel, where the restaurant service is of a very high standard and all dishes are prepared with the greatest care. Kind regards, Jędrzej Król Guest Experience Manager

Visit to krakow

ملاحظة Tripadvisor 5.0/5

Antonia B تقييم TripAdvisor المعتمد

I stayed in this hotel and was amazed. This hotel has nice rooms and very clean. You feel welcomed as you enter the hotel door .The staff is so helpful and try to help you with any request you have. The breakfast is the best I had in the hotels I stayed so far .I recomend this hotel if you are planning to visit KRAKOW

Really comfortable and quiet stay

ملاحظة Tripadvisor 5.0/5

pragmaticman تقييم TripAdvisor المعتمد

I stayed in a privilege room for a week. Everything was very clean and the soft drinks were refilled every day, which I appreciated. There was a large choice of breakfast items, and a waffle making machine if you wanted waffles. I arrived before actual check-in time but reception were happy to give me my room key straight away. I mentioned that I would be leaving before breakfast one morning due to a trip outside of Kraków and reception (Anita, who was professional and kind) immediately arranged for me to have a packed breakfast for that morning which contained two sandwiches, fruit, a yoghurt, water, a snack bar, and a large bagel! Reception (Pawel, efficient and very polite) found my suitcase really quickly, even though reception was very busy and there were many suitcases being held. Thank you, all, for giving me a safe and comfortable place to stay while I was exploring your beautiful city.

Staying in Krakow

ملاحظة Tripadvisor 5.0/5

thomas k تقييم TripAdvisor المعتمد

Very nice hotel, central location great staff especially Mercure who was extremely helpful to us! Would book again, it was very comfortable.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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