Dear Mr. Romain, Thank you for taking the time to share your feedback and for choosing Pullman Riga Old Town. We are pleased to know that you had a good stay with us. We also appreciate your comment regarding American Express cards. While we are unfortunately unable to accept AMEX payments directly at the hotel, we are happy to offer alternative solutions. Guests can make a prepayment with their American Express card via our website, or, if notified in advance, we can send a secure payment link directly to complete the transaction. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Pullman Riga Old Town in the near future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Josee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Pascal, Thank you very much for your kind review and for choosing Pullman Riga Old Town. We are delighted to hear that you enjoyed our central location in the Old Town and the friendliness of our team. We also appreciate your feedback regarding parking information. Due to our location within the historic and government district, the hotel does not offer private on-site parking. However, public parking facilities are available nearby. We apologise for any misunderstanding this may have caused and will review how this information is presented to guests. Thank you once again for your valuable feedback, and we hope to welcome you back again in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Teddy, Thank you very much for your wonderful review and for choosing Pullman Riga Old Town. We are delighted to hear that you had a truly pleasant and unique stay with us. It is great to know that you enjoyed our central location in the heart of Riga, as well as the cleanliness, comfort, and welcoming atmosphere provided by our team. Your kind words about the comfortable bed and friendly staff are highly appreciated and will certainly be shared with the entire team. We sincerely hope to welcome you back again soon for another memorable stay in Riga. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Benoit, Thank you very much for your wonderful review and for choosing Pullman Riga Old Town for your stay in Riga. We are delighted to hear that you enjoyed your comfortable room and the beautiful view, as well as our central location close to the Old Town, restaurants, cafés, and the Art Nouveau district. It is also great to know that our attentive team helped make your stay pleasant and convenient. Your kind words regarding the overall experience truly mean a lot to us. We are especially pleased that you appreciated the peaceful and secure surroundings near the parliament area while still enjoying easy access to transportation and the city’s main attractions. We sincerely hope to welcome you back again soon for another memorable stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Herve, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that your stay did not meet expectations. What you describe regarding the room allocation, housekeeping standards, and replenishment of amenities is certainly not reflective of the level of service we aim to provide. Please accept our sincere apologies for these shortcomings. We also regret any inconvenience caused in relation to the payment process and access to the hotel. While our location in the Old Town comes with certain traffic restrictions, our team is always happy to assist with luggage and provide guidance to ensure a smoother arrival and departure experience. Your comments have been shared with the relevant teams so that we can address these issues and prevent them from recurring. We genuinely value your feedback, as it helps us improve. We hope you might reconsider giving us another opportunity in the future to provide you with the experience you expected. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Baudouin, Thank you for your feedback. We are pleased to hear that you appreciated our convenient location and that overall your stay met your expectations. At the same time, we sincerely regret the discomfort caused by the volume of the music in the lobby. Creating a pleasant and relaxing atmosphere for our guests is very important to us, and your comments will be shared with the relevant team to ensure better control of the sound levels. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back for an even more enjoyable and comfortable stay. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Gressin, Thank you very much for your kind words and for choosing Pullman Riga Old Town for your stay. We are truly delighted to hear that you enjoyed our central location in the heart of the Old Town, as well as the elegant design of the hotel. It is especially rewarding to know that you found your room comfortable and our team friendly and welcoming, your feedback means a great deal to all of us. We sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back for another memorable stay in Riga. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Helena, Thank you for your kind feedback about your stay at Pullman Riga Old Town Hotel. We are delighted to hear that you enjoyed our renovated spaces, inviting lobby, and the comfort of your room and bedding. It is especially rewarding to know that our team made you feel welcome with their friendly service. We truly appreciate your comments and look forward to welcoming you back again soon. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Jean-Yves, Thank you for your kind feedback regarding your stay at Pullman Riga Old Town Hotel. We are delighted to hear that you appreciated the beautifully renovated hotel and enjoyed our fitness and spa facilities. We truly value your comments and hope to welcome you back again soon. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel Get smarter responses, upload fil

Dear Vincent, Thank you very much for your wonderful review and for choosing Pullman Riga Old Town for your stay. We are truly pleased to hear that you enjoyed our central location in the heart of the Old Town and found it easy to explore many of the city’s attractions on foot. It is also great to know that you appreciated our modern design, clean and comfortable rooms, and the facilities such as the gym, pool, and spa. Your kind words about our friendly team and our breakfast selection mean a lot to us. Providing attentive service and a delicious start to the day are very important to us, and we are delighted that this contributed positively to your experience. We look forward to welcoming you back for another fantastic stay in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town

Dear Jerome, Thank you for your feedback. We appreciate your comments regarding the room storage space and bathroom hooks and will share them with our team for consideration. We are delighted to hear that you enjoyed our central location, warm welcome, service, and varied breakfast. We hope to welcome you again soon. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Frederic B., Thank you for taking the time to share your wonderful feedback following your stay at Pullman Riga Old Town. We are delighted to hear that you enjoyed our prime location, spacious and comfortable rooms, as well as the friendly service from our team. Your satisfaction with our breakfast, WiFi, and overall value is greatly appreciated, and we are pleased you had a restful and pleasant experience with us. We also value your positive comments on our sustainable development initiatives and will continue to strive for excellence. We hope to welcome you back soon for another memorable stay. Warm regards, Pullman Riga Old Town team