Dear Jules C., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, close to public transport and Riga's main attractions. It is also a pleasure to know that you found your room comfortable and spacious. Thank you for recommending our hotel. We truly appreciate your kind words and look forward to welcoming you back to Mercure Riga Centre on your next visit to Riga. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Severine, Thank you for taking the time to share your feedback. We are pleased to learn that you were satisfied with our convenient location near the central railway station and the shopping center. It is also gratifying to know that you appreciated the cleanliness of our rooms and their soundproofing, which contributed to a comfortable stay. Your feedback is highly valued and serves as a great motivation for our team to maintain and further improve our standards. We look forward to welcoming you again in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Gilles, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Please know that we did our best to make your time with us as comfortable as possible, including arranging a room change. Unfortunately, the previous room could not be repaired over the weekend, and we regret that this affected your experience. Your comments have been shared with our team to help us improve, and we hope to have the opportunity to welcome you again and provide a much better stay in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Philippe R.! Thank you for taking the time to share your feedback. We are truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the room condition, bathroom standards, and breakfast selection. Please accept our sincere apologies if you felt that the experience was not fully aligned with a 4-star level. We would also like to kindly inform you that our hotel offers renovated rooms, and we are gradually updating different room categories to enhance our guests’ comfort and overall experience. For your next visit, we would be more than happy to offer you a renovated room of a higher category, subject to availability, to ensure a much more enjoyable stay. Your comments regarding breakfast have been shared with our Food & Beverage team, as we continuously review and improve our offerings based on guest feedback. We truly appreciate your honest opinion and sincerely hope to have the opportunity to welcome you back to Mercure Riga Centre and provide you with a significantly improved experience. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear Valerie, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our breakfast and that our reception team was able to assist you with the room adjustment. We regret that some aspects of your stay, such as the air conditioning and room facilities, did not fully meet your expectations. Your comments will be shared with our team to further improve our services. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed the comfort of your room and our rich buffet breakfast with local specialties. It is also wonderful to know that our convenient location near the railway station and close to the city’s attractions made your stay more enjoyable. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Riga. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you very much for your kind review. We're delighted to hear you enjoyed the spacious and bright room, as well as our prime location near the Old Town. It was our pleasure to offer you an upgrade, and we truly appreciate your recommendation. We look forward to welcoming you back in the future. Best regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Jerome Thank you very much for your feedback and for staying at Mercure Riga Centre. We are pleased to hear that you appreciated the convenient location, the comfort of your room, and the welcome fruit plate upon arrival. Your kind words are truly appreciated and motivate us to continue delivering great service. We also sincerely apologize for the inconvenience regarding the room cleaning service. Please note that your reward points have now been credited. Should you have any further questions or need written confirmation, please do not hesitate to contact us at H9… – we will be happy to assist you. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Elena, Thank you for your feedback. We’re sorry to hear that your room temperature was not comfortable and that the porridge did not meet your expectations. Our reception team is available 24/7 to assist with adjusting room temperatures and addressing any concerns during your stay. We appreciate your comments and will share them with our team to improve our services. We hope to have the opportunity to welcome you again and provide a better experience. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for sharing your experience at Mercure Riga Centre Hotel. We truly appreciate your kind words about our service and the peaceful atmosphere. Your feedback is invaluable to us as we continuously strive to improve. We hope to welcome you back in the future and provide you with an even better experience! If there’s anything we can do to make your next stay more enjoyable, please let us know. Sincerely, Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Christophe, Thank you for sharing your feedback with us. I would like to sincerely apologize for the issues you experienced during your stay, particularly the soiled bed on the first night and the unchanged sheets. This is not reflective of the high standards we aim to uphold, and I will personally address this with our housekeeping team to ensure it does not happen again. I also regret that the temperature settings in your room and bathroom were not functioning properly, resulting in discomfort during your stay. Our maintenance team has been informed, and we will take the necessary steps to resolve this issue promptly. Your comfort and satisfaction are our top priorities, and I am truly sorry we fell short on this occasion. Please do not hesitate to contact me directly if there’s anything we can do to make this right or assist you further. We hope you’ll consider giving us another opportunity to provide you with the exceptional service and comfort you deserve. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Gerandi, Thank you for sharing your feedback. We are delighted to hear that you appreciated our convenient location and the attentiveness of our dynamic team. Your kind words mean a lot to us! We are sorry to learn that the accommodation did not fully meet your expectations. Your feedback is valuable, and we will use it to identify areas where we can improve the guest experience. We hope to welcome you back in the future and provide an even better stay. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Georges M., Thank you so much for your perfect 10/10 rating! We are thrilled to know you had a great stay with us. Your feedback motivates our team to continue delivering exceptional service. We hope to welcome you back to Mercure Riga Centre Hotel soon for another fantastic experience! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Jean-Pierre S., Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location, clean and quiet rooms, and generous breakfast. It’s great to know that everything met your expectations, and we truly appreciate your kind words. We look forward to welcoming you back to Mercure Riga Centre Hotel in the future! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel