Customer review rating (ALL Rating) 4.2/5 439 reviews
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Grand Mercure Yogyakarta Adi Sucipto
Jalan Laksda Adi Sucipto No 80, Sleman
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Access: 4 km / 2.49 mi 1 hrs walk / 13 min drive
Shuttle on call
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Our guest reviews
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You won't do better
TripAdvisor rating 5.0/5
jensydney2017 TripAdvisor review
Welcoming & helpful English-speaking staff - nothing was too much trouble. High end reception/lobby area. Room superb with comfortable bed & modern fittings. Great breakfast, plus nice restaurant which will deliver yummy food to the downstairs bar. Loved the pool. Special thanks to our driver, Nugroho & to the helpful trainee staffer Ilham.
Dear Jensydney2017, Thank you for sharing your review on the Trip Advisor. I am glad to know that you enjoyed our service and facilities during your stay. Your kind words over our strategic location, luxury facilities, helpful staff, as well as the delicious food, are highly appreciated. Once again, thank you for this genuine review and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto. Best Regards, Rulvastina Randy General Manager
Easy access and pleasant stay
Customer review rating 4.5/5
Daniel C. Families - Confirmed reviews ALL
I stayed at Grand Mercure Adi Sucipto for Ied Holiday with my family. Due to traffic I was checking in quite late, but I already informed to the hotel beforehand. Check in process was smooth and I was given a room at the same floor with the restaurant and pool which was very convienient for me. It was a very pleasant stay. I want to give my gratitude to the restaurant team (Ms. Zakia if I'm not mistaken, and the rest of the team). They already reserved a table for me, and it was very thoughtful of them as it was really packed and I found no empty table when I was taken to my table. Looking forward to my next stay when my next visit to Yogya.
Customer review rating 4.0/5
Mel Business - Confirmed reviews ALL
A good stay as always. However there is one thing that irritated. I had to pay for parking because the parking guy said that my vehicle wws not registered as a guest. It turned out that the parking guy input a wrong plate number of my vehicle. To get my money back, I was told to text the supervisor of the parking management, which was different than the hotel's. Too much to do for me since I had to leave.
TripAdvisor rating 2.0/5
Septi D Families - TripAdvisor review
We stayed only for 1 night, and was trying to use iur Accor voucher to upgrade our room. The fron staff said that there are actually rooms for upgrades but they are all reject rooms, when i said ok ill take the chance for the reject room, he still didnt give us the room. Im sure its just another play to keep member from upgrading to a better room. The room we stayed was so dirty, bath room walls and floors are filthy, bed sheet is not white, there are 2 small pillows that is very stinky and dusty.
Dear Santi D, Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogakarta. We sincerely apologize for the inconvenience you received during your stay with us, and we will definitely investigate the comments you have mentioned with our staff to ensure that the guests receive our best services Guest satisfaction at Grand Mercure Yogyakarta is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta in the near future. Terima kasih dan salam hangat, Best Regards, Rulvastina Randy General Manager
Good stay atmosphere
Customer review rating 3.5/5
E R. Families - Confirmed reviews ALL
Nice hotel with decent room, enjoying stay here
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price