Thank you very much for such a warm welcome

After 2 years I back with very high expectation but still not meet my standards at all 1st of all I knew as gold member we will get more than 2 bottled of water but ever since day 1 I asked the FO said standards room only 2 per day I stayed for 3 days What's the different between gold member guest and non member ? If there's no different at all why should we join as privileged member if we can't get extra water ??

Good place to staycation

Poor hygiene and cleanliness for room and surroundings Guest service was appalling

I got upgraded room from standard room to premium one, very big and nice room but unfortunately there is no refrige inside, and tv channel is limited. Breakfast food varian is excelent. Nice to stay there

Bad ambiance during check in. Too mqy complaints. Staff not focused.

I got room 881, room condition was ok, the lack of the room are : the door was hard to close, a lot of moss on bathroom wall, no view at all (can't differentiate between night and day). All staff were nice, good of hotel location.

All staffs are really very professional and very friendly. I always stay at this hotel when I come to Jogjakarta. The suite room is really spacious and very clean. The breakfast menu also have many choices. Thanks for the Best services at this hotel during my stay.

I have stayed at various Grand Mercure Hotels in Indonesia (Jakarta, Bandung, Surabaya, Malang) and they all have been excellent and when I booked Grand Mercure Yogyakarta, I did have an expectation. Moreover, I have stayed at Ibis Adi Sucipto previously, which is connected to Grand Mercure Adi Sucipto. At that time, I had breakfasts at Grand Mercure and the breakfasts and staff were fabulous and my stay at Ibis was very good. This time, I stayed with my family and booked two rooms at Grand Mercure Adi Sucipto. The positives are: -Clean rooms and comfortable beds -Good location near a mall and many good restaurants -I enjoyed the gym -Fast Wifi -As always, the best part about this hotel is the breakfasts and the staff at the restaurant. The breakfasts were superb and the staff there were excellent. The negatives: -The hotel DOES NOT have connecting rooms. So for me staying with little children, this could be uncomfortable. -We got rooms facing the street and it could get noisy for me as a light sleeper -The shower streams in both our rooms were not good and smooth and they clearly did not represent a Grand Mercure standard -No hand shower. Again, for us traveling with little children, this can be a discomfort. On the last day of our stay and I was about to check out, I was taking a shower when all of sudden, the shower turned black, gross, and muddy. The sink water also turned muddy. I was stunned as this was happening at a beloved Grand Mercure property, which is one of my favorite hotel brands. Luckily, I had several bottled waters and I ended up using them to finish my shower. During check out, I notified the front desk about this and the staff just casually apologized and told me that they were doing some maintenance or renovation so the muddy shower was affecting whole THREE floors including mine. That's it? if that was the case, why didn't they at least notify the guests beforehand about this so we could anticipate by taking early showers? Our stay experience was not bad until this muddy shower basically just ruined the whole experience. The only saving grace of this ordeal was the breakfasts, which were always very good, and the staff at the restaurant. I hope this won't happen again at a Grand Mercure hotel.

Good location, nice staff, need to improve the sanitary adn bathroom. Very low water pressure and should change the towels. Other than that everthing is good

Very support. Humble. Clean.and nice HOTEL. Off me business and holiday family. Will come.back again . Crew hotel nice. Humble. Helpfull. Restaurant nice. And delicious. Sport.. good . Complete and help me always fresh

Please prohibit car or bus parking in front of lobby due to obstacle for people who will be dropped off and redesign the room in good shape (I stayed in the executive room where the bathroom improper design)

...but this is not a hotel for a chilly, quite and relaxed weekend. Its a place for conventions, huge events, meetings.... We travelled to Yogyakarta for pleasure, for a long weekend. It was our plan to enjoy the amenities of the hotel as mentioned on the ALL Accor website. Just beside, I am ACCOR member since 12 years and having the Gold Status. The check-in, the room, the gym all OK, but the hotel is just big, just crowded and just uncomfortable. There is not a single spot, where you would like to sit down, relax and may be have a drink. The whole hotel seems and looks like a big waiting room / hall in a train or bus station. Especially the "Bar", omg, a cold looking waiting room, but not a cozy comfortable room where you can enjoy a nice drink or beer. The restaurant is crowded, the design of the restaurant and its furniture, the huge space outside the terrace; who did this?? The whole terrace is a boiling, hot spot without any shadow (same the pool area), just uncomfortable...and most ugly, no room and space for non-smokers. As a non-smoker you have no chance to escape, the whole hotel is focussing on the 90% indonesian smokers. Not nice... Under the line. If you need a hotel due to business trip or to attend a meeting, just for a night, - yes. But for a pleasure time, holiday or long weekend, - a no go. This hotel is nothing for a romantic or relaxed time for 2. Even the extremly helpful and friendly staff, especially the team (including the trainees) of the restaurant, cannot hide the facts of afore mentioned. We checked out already our alternatives for our next stay in Yogyakarta, - our choice will be the "NOVOTEL" or "The Phoenix".

The hotel located near my clients office. The staff very helpful. The MOD (Dina/Rina) help us about our inquiry smoothly and even she find And meet us in the restaurant when we are having dinner. How ever, suggest to improve the internet connection

Nice hotel with friendly and warm environment. Good location. Good facilities. Nice room and we'll maintained. I always stay in this hotel when I have job in Yogyakarta. Good covid procedure. Keep the spirit.