Mercure Uberlandia Plaza Shopping Hotel 4 estrelas

The hotel is steps from the mall. Not only you can enjoy your room as well inspiring restaurants nearby. The staff was very welcoming and attentive on solving problems quickly: I had made my reservation for just one person instead of two; the attendant was so nice solving my mistake and even getting an early check in to our room. My only observation: as in many Accor hotels, Silver members of Accor Loyalty program are not offered the welcome drink nor the privilege of an exclusive checkin lane is offered. Why everywhere in Brazil this happen? Some training is mandatory for Brazilian's staff.

Well located for the airport and the city centre is within easy reach. The hotel is modern and probably the best hotel in Uberlandia. It is clean, well presented but does no tick the luxury box. Most staff are friendly and helpful.

By far the best option to stay in Uberlandia. Nice rooms, fitness center for keeping up health in good shape, next to the mall and good restaurants and most important, it is a safe place. Recommend!!!

The public areas are quite good, the service is generally friendly with some staff trying to anticipate needs whilst others tend to be responsive. The rooms are basic and similar to a travel lodge (I made this comment on Trip Adviser last December and the hotel responded by saying it had a new tower with better rooms - well you didn't give one then nor on this visit!). I am a very reluctant guest at any Accor Group hotel as I find Accor the most arrogant organisation I have ever had the misfortune to pay money to. They refuse to respond to a complaint when to do so would confirm they caused me great inconvenience having first given me justification of cancelling a reservation I had in another of their Uberlandia hotels as being within their Terms and Conditions, however, when I forwarded to them their own T & C's that did not support their contention Accor simply stopped replying!!! I have a full audit trail if anyone is interested contact me philg@prgibbs.co.uk

Nice personnell, clean rooms. Mediocre breakfast (not many choices and poor quality of the scrambled eggsI). I had a VERY loud room (no, it was NOT the AC or fridge...). There was a buzz that I could not even silence with earplugs.

I have been staying at this since opened some 10 or so years ago. The staff are friendly and helpful and some of the staff have been there since I first stayed there. The hotel became part of the Accor group a few years ago. The hotel has extended the common parts of the building which generally are quite good. The guest rooms however are typical of a Travel Lodge, basic in every way and to a budget specification. The guest rooms are clean and have basic air conditioning. In my experience of Uberlandia and having stayed at other hotels in my search for the best, this hotel is unfortunately the best option. Uberlandia with a population of circa 650,000 and its own airport would, in my view, benefit from an IHG Crowne Plaza or Intercontinental hotel, there is no competition at such a level.

Room Service: Despite the presentation of the dish, the food was bad: meat was tough and overly salted vegetables. And the price was not fair Bad food: Tough meat and overly salted vegetables. And a couvert with only breads & butter ...

Describe the service you experienced: I experienced a very good service. Tell us how you liked the room: The room is very comfortable. Say what you liked best & least: Everything is good. The breakfast could be included.

The hotel is well located, right beside Center Shopping, a very good mall in the city. There is indoor passage to go to the mall. Very good options in restaurants nearby, and at the mall. The hotel was under maintenance to better attend the customers.

Good location and situated next to an excellent shopping mall and convention center. Impeccable service. Taxi stop in front of the hotel. I requested room service (1AM) and was attended by the deadline. Breakfast with many options.

Good location and excellent breakfast. For the price you pay, reception service could be better. There are too few attendants for the ammount of guests which causes loss of time on checkin in and out. If you are in a hurry to catch a flight it may be a problem.

The best hotel in uberlandia. The room is brand new and very clean. Breakfast was very good. The gym is complete and clean. Location is key - side by side to a mall. I recommend this hotel for sure. Give it a try.

People at the frontdesk are very well prepared to perform their duties. Rooms are large enough and well ventilated. Excelent breakfast. The hotel's surroundings are safe and clean. The closeness to the shopping mall is a privilege.