Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 535 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  535 reviews

Customer review rating 3.5/5

Doni H. Business - Confirmed reviews ALL

I stayed for 3 nights and 4 days and overall had a comfortable experience. The room was clean, the staff were friendly, and the hotel location was convenient. However, I would like to highlight two issues that need attention: The water dispenser flow was very slow, and on several occasions it was either out of water or the battery was depleted, making it inconvenient to use. I noticed small worm-like insects coming out from the bathroom floor drain, which raised concerns about cleanliness and drainage maintenance. I hope these issues can be addressed, as they would significantly improve the guest experience. Thank you for your hospitality.

Dear Mr. Doni H., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay, appreciated our friendly staff, and found our location convenient. However, we sincerely apologize for the inconvenience caused by the slow water dispenser and the insects found near the bathroom floor drain. Please be assured that we take your comments seriously and will coordinate with our relevant teams to inspect and address these issues to ensure better cleanliness, maintenance, and guest comfort. Your feedback is valuable to us as it helps us identify areas for improvement. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future. Warm regards, Rudi Sutanto General Manager

Customer review rating 2.5/5

Teguh S. Business - Confirmed reviews ALL

shower gel and shampoo in bathroom was feeding by water 🤕🤕

Dear Mr. Teguh S., Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered regarding the shower gel and shampoo in your bathroom. Please accept our apologies for this inconvenience, as the condition of our bathroom amenities does not meet the standards we strive to maintain. We take your feedback seriously and will coordinate with our housekeeping team to investigate this matter and ensure that proper quality checks are carried out. Your comments are important to us and help us improve our service quality. We hope you will give us another opportunity to provide you with a much better experience on your next visit. Warm regards, Rudi Sutanto General Manager

Customer review rating 5.0/5

Muhamad F. A. Business - Confirmed reviews ALL

Overall we enjoyed our stay. The room was clean, and the staff was very polite. However, the water pressure in the shower was a bit weak. But It's still a great place to stay

Dear Valued Guest, Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay, found your room clean, and appreciated the politeness of our staff. We sincerely apologize for the weak shower water pressure. Your feedback is important to us, and we will share this concern with our maintenance team for further inspection and improvement. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and enjoyable stay with us. Sincerely, Rudi Sutanto General Manager

Customer review rating 5.0/5

Dewangga S. P. Business - Confirmed reviews ALL

staff warm n friendly

Dear Mr. Dewangga S. P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Perttu V. Couples - Confirmed reviews ALL

Novotel Pekanbaru has high standards on customer service. I as a hotel guest feel always very welcomed in the hotel.

Dear Mr. Perttu V., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. Thank you for your kind words and for sharing your wonderful experience with us. We are delighted to know that you always feel welcomed and well taken care of at Novotel Pekanbaru. Your appreciation means a lot to our team and motivates us to continue delivering excellent service and memorable experiences to all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudi Sutanto General Manager

Other web-users rate our hotel

  • 96 reviews 8.9/10 Location
  • 210 reviews 7.4/10 Room
  • 239 reviews 9/10 Service
  • 10 reviews 4/10 WiFi
  • 109 reviews 7.2/10 Cleanliness
  • 99 reviews 8.2/10 Breakfast
  • 23 reviews 4.8/10 Value

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