Hotel Pullman Istanbul Hotel & Convention Center 5 estrelas

I felt like an inferior person. I bought a gift and it was taken from me as I entered the foyer because that gift was available in-house. It is typical of Istanbul. I have stayed in this city many times. Hate it.

In general I can recommend the hotel. The rooms are big and nice and the staff is friendly and helpful.The journey is not so easy due to the location and traffic. At a bar in this hotel class it isn't ok, to have no soda for more than 2 days - but we could manage this problem with other drinks ;-)

Impressive hotel design. Rooms are clean, modern and large. No noise heard even though in the flight path of the airport (my main reason for the stay was the proximity to the airport) . Check in staff were friendly and efficient. The food was excellent and reasonably priced.

B/F no body to help you. No thea, no cofee. Nothing to drink is proposed to Customer. No lounge and when going to Restaurant, they ask you to pay, what is support to be consummed as 'executive lounge'. I call 5 time the make up the room. Staff don't understand what I am asking for.

From outside and with the first look for the hotel “pullman Istanbul Airport Hotel And convention Center” you can feel the beauty of this property before you go inside and it is clean and so quiet with welcoming staff and good breakfast .The most important thing here it is so near from Ataturk Airport about just few minute and close form the amazing aquarium in Istanbul inside aqua mall about 15 minute also the bath of the suites has jacuzzi and so spacious especially executive suite .......so nice hotel with large lobby.finally go there and feel the comfort . And thanks for all the staff in that hotel really thanks.

Very messy check-in, double, triple deposit on credit card, 3 times the room keys didn't work, so after three tries, we got a new room. Chef must have been changed during the last month, as buffet went from fantastic in June to less then boring in July.

As I had enough time I really didn't fancy staying within the confines of the Airport airside hotel but was unsure how easy the alternative would be. I was pleasantly surprised, even with the additions of the Visa, Taxi fares etc. the overall cost was far cheaper and the whole process easier than I though it would be. Hotel is very good. There was some aircraft noise but not enough to bother me. Breakfast was excellent. Local traffic looks extremely busy but flows ok and both transfers only took a few mins. Would stay again.

30 minutes waiting time at check in No personel in the executive lounge. No personel and no light in executive lounge at breakfast. Demied breakfast in the normal restaurant. Felt as if th hotel was closed. It will be soon probably if this is the standard.

Hotel appears to be very nice but having so many under trained staff let it down. no hotel information in the room information binder and told at reception that there never has been so finding out anything is difficult as each member of staff will give a different answer

It is a nice, beatiful and new build hotel, there are problems related to construction for example since the doors were not installed properly it was not possible to lock the door from inside, simply lack of delicate workmanship. The worst was the antipathic staff, they were like oldschool teachers rather then helpfull hosts. I think it is because it is a new hotel and the location of the hotel was for short stays. But staff needs to remember that Accor is a big group with different hotels, the stay maybe short in this hotel but it makes an unpleasent effect on the overcall group.

I never been served so bad in Pullman or any other Accor Hotel I was Platinum with A-CLUB Accor for more than 5 year and i'm not wrong to change to SPG i think Personnel are not friendly at all no one give u a correct answer I booked my room with a lounge access which is closed and everyone send me into a place from restaurant to lobby bar to reception and again and again .... in the restaurant they send us out i'm sooooo upset !!!! I called accor customer service they said to me that they will call the hotel and ring me back but no way no one called me and even the hotel didn't react ???????? i'm client since long time and i'm really shocked !!!!!

I'll be back next time. Executive suite and lounge at the 12th floor are nice ; just add some extra beverage at lounge...! Restaurant could be improved. Hope to be upgrated again as a platinum member.

Lovely reception, bar area. Nice rooms. Good breakfast. Excellent pool, fitness, and spa facilities. Nice staff, but communications could be better. Shuttle bus did not arrive for airport pickup at scheduled time, requiring us to take taxi. Access roads to/from hotel must be improved.

The hotel is marvelous and the rooms are superior. The entrance to the hotel is breathtaking and the rooms was superior. I enjoyed the large shower and big bed. The breakfast was included which provided so many choices of fruit and specialties. Service was very attentive. A return visit would include another stay there. The one issue for review is the morning desk staff help. I had asked for a wake up call at 6:30, but it seemed later. Then after breakfast at 8 am I was ready to leave at 9, but the shuttle was scheduled to leave at 10. However the shuttle did take some people, including myself, at 9 am. I would have appreciated a better set of rules to follow and the assurance the times so stated were actual. It just seemed I was living with 2 sets of time periods. Overall this was a wonderful hotel and the expected experience above levels normally defined. It is a special place.

we ve ordered dinner the saturday and still had it on the table sunday evening. We had to ask 4 times that they clean the room... The aircondinioning was not working as well even after a technician came