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Mercure Istanbul West Hotel & Convention Center 5 estrelas

Classificação clientes Avis (Classificação ALL) 2.5/5 2 comentários

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Mercure Istanbul West Hotel e centro de convenções
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+ 18 Serviços

Extras do hotel

  • WIFI grátis

  • Estacionamento grátis

  • Serviço de translado diário para o centro comercial de Istambul

  • Instalações de SPA e fitness

  • Lavanderia e lavagem a seco

Localização do hotel

Mercure Istanbul West Hotel & Convention Center

Yenibosna Merkez Mahallesi
1 Asena Sok No:15
Bahcelievler
34295 istambul
turquia

Tel: +902124111500

Fax: (+90)212/5925868

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    ATATURK INT AIRPORT A 5 km / 3 milhas

GPS:41.005832, 28.812734

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar

RESTAURANT Foto não contratual

O hotel Mercure Istanbul Yesilkoy oferece experiência de refeição única para café da manhã a partir das 6h30, almoço a partir das 11h e jantar a partir das 18h com um menu em constante evolução, perfeito para reuniões de negócios e ocasiões menos formais.

Nossas acomodações

O hotel oferece quartos em 2 categorias: Superior, Suíte Superior. Todos os quartos são bem iluminados, modernos, tranquilos e têm uma banheira ou chuveiro, um frigobar e Wi-Fi gratuito. Quartos conjugados e quartos familiares estão disponíveis. O hotel tem vários quartos para hóspedes em cadeira de rodas. Desfrute de uma experiência exclusiva em quartos elegantes, onde todos os detalhes são cuidadosamente pensados para satisfação dos hóspedes.

Avaliações dos nossos hóspedes para
Mercure Istanbul West Hotel & Convention Center

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 2.5/5

2 comentários

Classificação no TripAdvisor 3.0/5

96 comentários

dated and jaded

Classificação TripAdvisor 3.0/5

LeoLev5 Solo travel - 25/07/2019 Avaliação certificada TripAdvisor

BigBusiness conference centre standard, all set up fornimpersonal expenses acconts and now filled by tour buses. Difficult to access and not BEAUTIFUL. Deserted by the airport which would have been its bread-and-butter, now jaded and undermauntained, awaiting a new lease of life

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul West Hotel & Convention Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuğçe Kadayıfçıoğlu Guest Realtions

Not good for sleeping

Classificação TripAdvisor 2.0/5

278carlop Business - 15/06/2019 Avaliação certificada TripAdvisor

Not a good experience. Laundry late, bed too soft, phone not working. Even if after my complaint the Manager has been kind, overall experience has been not as high as Mercure standards would require. Pity.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul West Hotel & Convention Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive

Hotel very very good

Classificação TripAdvisor 5.0/5

Domenico P Business - 06/11/2018 Avaliação certificada TripAdvisor

This hotel is very clean, confortable because near the airport. Room was very nice and bed, as laways with Accor, was beautiful. Breakfast nice. People very friendly. Unfortunately I could not visit Istanbul, because I was on a business trip. I will keep this hotel in mind for next time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul West Hotel & Convention Center. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merve PASLIER Guest Relations Executive

New but not that functional

Classificação TripAdvisor 3.0/5

Sergio7475 Business - 10/12/2017 Avaliação certificada TripAdvisor

The hotel is recent, but still looks unfinished. It looked like a conference kind of hotel only. The room was OK, large enough, the bed was comfortable and the bathroom also OK. Unfortunately no WiFi was accessible in the room. Imagine a business person without WiFi nowadays? Quite odd! Service was very slow. Check in took ages. I think that an intense approach is needed to put the hotel in the right way.

Dear Valuable Guest, Thank you for taking time to tell us about your experience at Mercure Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured we have addressed this with the team to ensure we improve on this. I hope that you will visit us again the next time you are in Istanbul. Kind regards, İnci Ecem Kılıç

Mercure hotel istanbul

Classificação TripAdvisor 4.0/5

Julie P Couples - 06/10/2017 Avaliação certificada TripAdvisor

Staff very helpful, fast check in. Room was well laid out, and comfortable bed tea and coffee supplied. Overall a comfortable stay for myself and partner. We would defiantly stay at this hotel again. Possibly on our return trip.

Dear Julie P., Thanks for taking time to post your review of our hotel. It is great to know you had a wonderful stay with us.We appreciate your kind gratitude about our room and check-in procedure. Feedback such as yours is an encouragement to our team. It was our pleasure serving you, and we hope to welcome you back soon. Best regards,

A surreal experience

Classificação TripAdvisor 1.0/5

ocl999 Business - 22/09/2017 Avaliação certificada TripAdvisor

As an Accor Gold member I was upgraded to a suite - which visibly had never been used before. Whilst the bedroom was okay, the sitting room had a desk and chair and was missing all other furniture. The lamp on the desk was not plugged in and had never been used. But the worst thing was a gaping hole in the ground from which electrical cables were coming out - as if it was still a building site. The windows did not close properly, which meant I could clearly hear the flights taking off from Istanbul airport, as the room is right next to the runway flight path. I complained and it took over 15 minutes - I was then transferred to a suite immediately under this one - with more furniture including an armchair to cover the hole in the ground with electrical cables coming out. But here, the bedroom did not have light bulbs in the light fittings by the bed and the safe was not installed - thus it was possible to carry the safe around the room. This was a truly surreal experience. I really do not understand how Accor can even tolerate this. I mean - an unfinished room that's still a building site - how is that possible?

Dear Guest, Thank you for taking time to tell us about your experience at Mercure Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.. We will work hard to ensure such instances are not repeated going forward. Thanks a lot to help us to improve our services for our guests. We are hoping to welcome you back in the nearest future. Kind regards,

airport shuttle

Classificação TripAdvisor 3.0/5

695and Couples - 14/09/2017 Avaliação certificada TripAdvisor

we booked this hotel on expedia as it offered 24 hour free airport shuttle service. we were connecting to Dalaman next day. we landed at 10 & waited till 11 for a shuttle bus to show up only to find out the last bus was at 10.30pm after a kind Turkish airlines flight attendant offered to ring them for us. So not 24 hours at all! Then she amazingly shared her über ride with us and he couldn't find the hotel for ages. we arrived at midnight. this is a hotel published as 3 to 8 min distance from airport? next day free shuttle bus turned out to operate only every 2 hours. ridiculous. got upgraded to pullman room ( mercure check in closes after 10pm) which was v nice, so was breakfast. staff super friendly and helpful though.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Hotel which makes charges in you credit card for no reason

Classificação TripAdvisor 1.0/5

enternautr Couples - 04/07/2016 Avaliação certificada TripAdvisor

Terrible service with surprise charges in your credit card even after being seatled everything in the check-out process. Need to waste time caliing the bank to make a charge back. Hotel in the middle of nowhere with nothing around to do. Avoid.

Dear Guest, Thank you for taking time to tell us about your experience at Mercure Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.. We will work hard to ensure such instances are not repeated going forward. Thanks a lot to help us to improve our services for our guests. We are hoping to welcome you back in the nearest future. Kind regards,

Pullman Istanbul Airport Hotel

Classificação TripAdvisor 4.0/5

Pashootan77 Couples - 10/04/2016 Avaliação certificada TripAdvisor

Hotel is new,modern and comfortable staff of reception are friendly but in executive lounge there is lady as reception but her behavior is not polite and friendly quality of room is good but lack of amenities for example nespresso machine is exist but capsule of nespresso is missed

Dear guest, Thank you for taking time to post your comments about your stay in our hotel. We are pleased to read that your experience was nice and sorry to learn that there were some points you did not like. As for the issues of receptionist at the Executive Lounge, necessary measures were taken to solve the problem completely. About the nespresso capsules, we need to check if they were included in your room concept. In any case, we are sorry to read that there were some points with which you were not satistfied with your accomodation. We hope to have a chance to welcome you in our hotel again soon, to be able to give you a high quality service.. Best regards, Tülin BH

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