Mercure Istanbul West Hotel & Convention Center

We are staying there while we were waiting for connected flight. We did not get 3 beds room, and we waited over 4 hours for an extra bed for my son in 2 beds room. In first room they give us the door was broken, and when we get the second room electric lock faild... Carpet floor in the room is in realy bad shape. Stuf also isn't very friendly... Do not go there.

Fantastic staff, great rooms, everything works in the room and the bed is amazing, the dining area and the bar are wonderful the service is great, the smoking area is great, I have found the perfect hotel to stay in my next trips with my son , the prices are great and I am not looking for other places, here it is perfect.

Poeple in the reception speak poor english Poeple in the bar almost don't speak english i asked for a lemon juce i get very bad quality one!!!! the guy in the security is not at all professional hotel is nice but service is medium for such price at night you could not sleep well there is a noise of generator or something else which is very bad I get 2 breakfast in your hotel but they didn't gave me invoice i even asked about an invoice 3 times by e mail.....

The hotel is located beautifully it is amazing for both leisure and business the stuff in the hotel starting from the very first step in it has been very helpful. Guest services replied to every needs of ours within just couple minutes. I would especially like to thank Mr. Ugur in the front desk for not being just a clerk but being a welcoming host and making us feel that we are actually in good and professional hand. Will visit again.

We stayed at this hotel as part of a tour of Turkey. The hotel is part of the Pullman Hotel but at the back. The room smells of smoke and the wi-fi is very slow verging on non existent. The shower has no water pressure and the air conditioning is stuck on 26 degrees. When we spoke to staff about the air conditioning we were told that it is not able to be adjusted. The breakfast is OK but nothing is hot and the scrambled eggs very bland and watery. Finally, the worst part of this hotel is the location. It is a 90 minutes drive into the old town of Istanbul. The hotel is on a very busy road which is difficult to cross to get to the local restaurants and factory outlet shopping mall which is on the other side of the road. I would stay in a hotel in the old town of Istanbul if I came to Turkey again.