We loved our stay here - excellent location, room was just perfect. Sarah at reception was amazing. Went out of her way to help us with our queries. I’d definitely stay there again. Right opposite box park with amazing choices of food and drinks.

Stayed in a family suite. The room itself was lovely and spacious and very clean. However the sofa bed located in the living space gave us no sleep at all. We were kept awake by the sound of a generator that set off every 30 minutes and was so loud. Also woken by staff members laughing down the corridors at 5.15am. Breakfast was so busy and not really any social distance in place. We sat down at 9am and found all the bacon, sausage, beans had all gone. We had a 20 minute wait with two hungry children for then to re stock the food. We paid £170 for a one night stay, I would suggest £90 would have been more reasonable. Very disappointed.

Pleasant staff upon arrival, especially Ana who accommodated us accordingly. Room was very clean, small sofa bed but good enough for a child. Good breakfast as always and nice to ask for options such as poached eggs, latte etc which the staff go an extra mile for. Would stay again as great location for the stadium or Boxpark

Location is excellent with private underground parking and an Underground station only 2 mins walk away. The reception staff and duty managers were ever so friendly and helpful. Thanks Rodrigo and the team. The room was good. I requested a room with a view and bath and got both. I was down to 'run' the London marathon and so didn't just want a walk in shower. My only complaint regards the room was that I could hear the people next door on occasions. The breakfast was great, with ample variety. My only request is that the water for making tea should be 'boiling' rather than 'hot.' You need boiling water to make a decent cuppa. Overall, highly recommended and I would certainly stay here again if in the area.

We booked this hotel for its location to Wembley, We arrived early on the day of England’s game as the car park has limited parking. Not surprisingly our room was not ready so we where told to come back at 2pm, room not ready told to come back at 2.30, queued again to be told not ready come back at 3pm, queued again room not ready told to come back after game, as we had specifically booked this hotel due to its location and need to shower after long drive etc I complained and was offered a smaller room so that we could shower etc , we accepted this and checked in after the match. However the executive room provided on the 9th floor had a low window that would not lock , as we have a 5 yr old and it overlooked the fan zone which was very noisy we had to change rooms yet again. The staff where very helpful and tried their best but as an event hotel so close to a massive venue I feel the service provided fell well short of previous stays in Novotel.We booked this hotel to avoid stress and it turned out to be the biggest stress of our trip.

Great location but poor service stayed 5 nights with no room cleaned had to ask for clean towels no change of beds or rubbish emptied from rooms.Tray of food left sitting in hallway for 3 days..staff at reception were great but their hands are tied about cleaning of rooms.Maybe if we were supplied with even a hoover and clean sheets we would have cleaned the room ourselves.

We really enjoyed our stay at Novotel Wembley, it was convenient for the stadium and the underground station, however, the evening meal was a complete let down. I had fish and chips - but it was just a frozen dinner, the fish was not in batter and was very thin - just like you get from the supermarket, but it cost me £15.50. My wife had chicken tikka masala and that again favoured a frozen supermarket meal. They had the cheek to also put on the bill a 10% service charge! All the staff were very good but very let down by the meal.

It's located about 300m from the tube station with direct and very quick links to the centre of London. A modern hotel that is very well appointed with great facilities and very friendly and helpful staff. The beds are of high quality and the rooms spacious.

My first visit to London for 2 years. I was reassured by the measures in place at Novotel Wembley to make sure that I, other guests and the staff were kept safe. My bedroom was clean, very comfortable - especially the bed and I was appreciative of the air conditioning during a very hot spell. Breakfast procedures were clearly and politely explained. Reception were great in finding me a nice room, and topping me up with supplies of towels, fresh cups - and biscuits as the room was not serviced during my stay. Nothing was too much trouble! I'll be back, hopefully in better times!

Staff are excellent. Nothing is too much trouble. They are flexible with with meal times during this lockdown. The hotel is very Covid secure. Rooms are very clean and comfortable. I would stay here every time.

Great friendly and smiling team from reception, breakfast and check-out. Well appointed, clean and comfortable room with plenty of charging sockets. Good range of choices at breakfast from continental to cooked and plenty of different fresh loaves of bread. Located within an easy walk of the tube giving the choice of the Metropolitan and Jubilee lines directly into the city within 20/30 minutes

Excellent location for Wembley stadium and arena. We were there for a concert. We previously stayed here in October last year for Nfl game at Wembley and rebooked after enjoying our stay at this hotel. Unfortunately this time our stay was marred on our return at 11.15pm from the concert by Gilbert instructing the staff to close the bar when he saw the influx of residents returning from the concert. In October after the game the hotel bar was not closed and to deal with a lot more residents returning from the game. Gilbert tried to blame it on an issue that had happened on the morning?? But the bar was open all day and evening, it was definitely due to the residents returning from a heavy metal concert. He did end up reopening the bar but it left a bad taste with us.

I often stay at this hotel its easy access in a good location for travel back into the city. Staff are efficient and friendly and it is a perfect place for the business traveler. Its a five minute walk from Wembley Park tube station and 15 minutes into the city.

Lovely hotel, great location close to the stadium and tube station. Polite and friendly staff. Good rooms, slightly worn but warm, quiet and comfortable. Good breakfast choice and close to a great selection of restaurants.

I liked the hotel but was dissapointed with the service. I stayed two nights, reported that the bedside reading light was not working on arrival but it hadn't been fixed by the time i left. I went for breakfast, was shown to a table but was not told anyhting about how to get breakfast, was it self service? How did i get a cup of tea? Ater about 10 mins i asked a waitress for tea and porridge, waited another 5 minutes and nothing materialised. I got up and left without breakfast. I'm staying for two nights again this week, I'll see if i can find out how to get a breakfast.