Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location and facilities. However, we acknowledge your concerns regarding the daily housekeeping service and the complimentary water upon arrival. While our policy does not include daily cleaning, we strive to provide a comfortable experience for all our guests. Regarding the charging ports, we understand the inconvenience caused by the lack of clarity around the power outlets in your room. Our team is always available to assist with any inquiries. Your comments will be taken into account as we continuously seek to improve our services. Thank you once again for your valuable feedback. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your kind words regarding our reception team. We are delighted to hear that you had an excellent experience during your stay. Your feedback is greatly appreciated and motivates us to continue providing exceptional service. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your positive feedback regarding our location and the comfort of your apartment. We appreciate your comments about the mattress and will take them into consideration for future improvements. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for sharing your wonderful experience at Aparthotel Adagio Edinburgh Royal Mile. We are thrilled to hear that our reception team made a positive impression and that you found our facilities and location to your satisfaction. Your commendation of our staff's dedication to assistance truly reflects our commitment to exceptional service. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and appreciated the service provided by our staff. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your kind words regarding your recent stay at Aparthotel Adagio Edinburgh Royal Mile. We are delighted to hear that you found our hotel comfortable and well-maintained, and that our communication met your expectations. Your recommendation is greatly appreciated. Kind regards, Rasa Duty Manager

Thank you for taking the time to share your feedback. While I'm pleased that you chose to stay with us, I was sorry to learn that several aspects of your experience did not meet your expectations. As an aparthotel, we offer a slightly different service model from a traditional hotel, with apartment style accommodation and housekeeping services provided on a reduced schedule rather than daily. We understand that this approach may not suit every guest, especially when compared to a full service hotel, and I am sorry that this was a source of disappointment during your stay. I was also sorry to read your comments regarding your arrival experience. We aim to make every guest feel welcome from the moment they arrive, and I regret that we fell short of this on this occasion. Regarding the electrical outlets, the sockets provided are the standard type used throughout the UK. While travel adapters are available to purchase from reception, I appreciate that you would have preferred a complimentary option during your stay. Thank you for sharing your detailed feedback. While we may not have met your expectations on this occasion, I appreciate you taking the time to highlight both your concerns and the areas where you felt we could do better. Feedback such as yours helps us continue to review and improve the experience we provide for our guests. Kind regards, Craig Operations Manager Adagio Edinburgh

Hello, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location and that our team helped make your stay a pleasant one. At the same time, we're sorry that the cleanliness of your room and the comfort of the sofa bed fell short of expectations. Your comments are greatly appreciated and will help us improve the experience we provide for future guests. We hope to have the opportunity to welcome you back and provide an even better stay. Kind regards, Abi Adagio Edinburgh

Hello, Thank you for your kind feedback. We are pleased to hear that our location, team and services met your expectations and helped make your stay enjoyable. We hope to welcome you back in Edinburgh! Kind Regards, Abi Adagio Edinburgh Centre

Thank you for taking the time to share your feedback. While I'm pleased to hear that you enjoyed our central location, I'm sorry that other aspects of your stay did not meet your expectations. I regret that you experienced issues with the Wi-Fi and that our breakfast offering fell short of what you were looking for. I also appreciate your comments regarding the value of your stay and the additional charge for housekeeping. As an aparthotel, we offer a slightly different experience from a traditional hotel, with apartment style accommodation and flexible housekeeping options. Additional housekeeping services can be arranged for a fee, while extra towels, toilet rolls, tea, coffee, and other amenities are available free of charge from our reception team 24 hours a day. However, I understand that this approach may not suit every guest's preferences, and I'm sorry that it impacted your overall impression of your stay. Thank you again for your feedback. We value your comments and will take them into consideration as we continue to improve our guest experience. Kind regards, Craig Adagio Edinburgh

Thank you for taking the time to share your feedback. I'm pleased to hear that you enjoyed our central location. However, I'm sorry that several aspects of your stay fell short of expectations. I regret the issues you encountered with the apartment maintenance, including the door, hair dryer, and refrigerator. This is certainly not the experience we aim to provide. In particular, I am sorry to hear that the refrigerator was not operating correctly, and I have shared your comments with our maintenance team so that it can be thoroughly checked. I was also sorry to learn that you found the apartment smaller than expected. As an aparthotel, our apartments vary in size and layout, and I appreciate that the space available may not have been what you were hoping for. Regarding the toaster, these are not provided in our apartments as they were removed as part of our fire safety measures. However, I appreciate your feedback and understand that this may have been an inconvenience during your stay. Thank you again for your feedback. We value your comments and hope to have the opportunity to provide a better experience on a future visit. Kind regards, Craig Operations Manager Adagio Edinburgh

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and appreciated the quality of service provided by our team. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you had a pleasant experience during your stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and our team welcoming. It is wonderful to know that your room met your needs for a comfortable stay. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your positive feedback regarding our location and your overall satisfaction. We are pleased to know that you enjoyed your stay with us and found our services to your liking. Kind regards, Rasa Duty Manager

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and the apartment spacious and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Rasa Duty Manager

Thank you for taking the time to share your feedback following your recent stay with us. I’m sorry that the apartment layout did not meet your expectations, particularly the lack of a dedicated dining table. While our apartments are designed to maximise the available space, I understand that having a suitable area to sit and enjoy meals is important when choosing self catering accommodation. I apologise for the inconvenience of having to rearrange the furniture to accommodate this. I’m also sorry for the confusion surrounding your reservation confirmation. Although our team was able to confirm your booking when you contacted us, I appreciate that receiving a payment without a corresponding confirmation in the app would have been concerning. Thank you again for bringing these matters to our attention. We value your feedback and will take your comments on board as we continue to review the guest experience. Kind regards, Craig Operations Manager Adagio Edinburgh

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our central location and the welcoming atmosphere of our hotel. Your recommendation means a lot to us, and we hope to welcome you back soon. Kind regards, Rasa Duty Manager

We sincerely appreciate your comments regarding your recent stay at our aparthotel. We are pleased to know that you found our location convenient and that the room was comfortable. However, we regret the issues related to cleanliness and the functioning of the wifi, as well as the bathroom heater. Cleanliness is an aspect we take very seriously, and your feedback will has been shared with our team. Regarding the wifi, it is our goal to provide optimal service, and your experience does not reflect our standards. We thank you for your compliments towards our staff, who strive to provide excellent service. Kind regards, Craig Operations Manager Adagio Edinburgh