Hi Maria! Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and our staff friendly. We appreciate your comments on the room's comfort and cleanliness. We understand that city noise can be an aspect of urban hotels, and we strive to provide a pleasant experience for all our guests despite this. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Maria! Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location to be perfect for exploring the city, with easy access to public transport and a variety of dining options nearby. It is always our aim to provide guests with a convenient base to enjoy all that Edinburgh has to offer. We appreciate your kind words regarding the functionality of your room and the comfort of the bed. Your satisfaction with the cleanliness and amenities is important to us, as we strive to ensure that our accommodations meet the needs of our guests. It is encouraging to know that you found the room to be suitable for your stay. With respect to your feedback on the breakfast service, we recognize that peak hours can sometimes lead to increased wait times for coffee. Please be assured that your suggestion regarding the addition of more machines or service during busy periods is valuable, and we will certainly take it into consideration as we continuously seek to enhance our guest experience. Once again, thank you for your thoughtful review. We hope to welcome you back to our hotel in the future for another enjoyable stay. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Guillem, Thank you for taking the time to share your experience regarding your recent stay with us. We strive to provide a comfortable and enjoyable stay to all guests, and it's disappointing to know that we fell short in this regard. We regret that the comfort of your room did not meet your expectations. Your observation regarding the automatic ventilation in the bathroom and the space at the door have been duly noted, and will be shared with our team as we continuously strive to enhance our services. In regards to the towels, please note, as per IBIS standards, we provide 2 large towels and a bath mat in the rooms. However, additional towels, can be provided upon request in our 24/7 available reception team. We are surprised to hear your comments regarding our breakfast. We take pride in our tasty and well varied breakfast offerings, and we're surprised that it did not meet your expectations. Thank you once again for your valuable feedback, and we hope you will give us the opportunity to welcome you back again in the future, with the hope of providing you with a more pleasant experience. Sincerely, Myrto Front Office Supervisor

Dear Montserrat n. n., Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your comments about our prime location. I understand your concerns about the check-in time and room cleanliness, as we strive to provide a consistently high standard of service. Additionally, the absence of a telephone in the room is noted, and we recognize that this may not meet everyone's expectations. Your feedback is valuable, and we will review these aspects accordingly. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile

Dear Dario , Thank you for sharing your positive experience at ibis Edinburgh Centre South Bridge - Royal Mile. We are delighted that you enjoyed your stay. We appreciate your feedback regarding the elevators, and have noted this. Your comfort is important to us, and we hope to welcome you back in the future for another enjoyable visit. Best regards, Kat-FO Ibis Edinburgh Centre South Bridge - Royal Mile

Dear Joan, Thank you for taking the time to share your thoughts regarding your recent stay. It is pleasing to hear that you appreciated our excellent location, which indeed provides convenient access to major attractions such as the Royal Mile and the National Museum. It is our aim to offer guests a comfortable experience in the heart of the town. We also appreciate your feedback regarding the value for money that we strive to provide. At Ibis, we are committed to ensuring that our accommodations offer a balance of quality and affordability, and we are glad you found that in your recent booking. We are also glad to learn that you found the environment to be peaceful and provided a restful night's sleep. Your insights are invaluable to us as we continuously seek to enhance our guests' experiences. We hope to welcome you back in the future, ensuring that your next visit will be even more enjoyable. Best regards, Kat- FO Ibis Edinburgh Centre South Bridge - Royal Mile

Hi Angel! Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our accommodations comfortable. It is also gratifying to know that our team provided you with friendly service and that you enjoyed our breakfast offerings. We appreciate your feedback and hope to welcome you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Estimada Reyes M., Agradecemos sinceramente sus comentarios sobre su estancia en nuestro hotel. Nos complace saber que encontró nuestro personal atento y amable, así como la comodidad de nuestras camas y la ubicación del hotel. Lamentamos que el baño no haya cumplido con sus expectativas y tomaremos en cuenta su opinión para futuras mejoras en nuestras instalaciones. Esperamos que considere hospedarse con nosotros nuevamente en el futuro. Atentamente, Gary Front Office ibis Edinburgh Centre South Bridge - Royal Mile

Dear Maria, We sincerely appreciate your kind comments regarding your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We are pleased to know that you enjoyed our location and service, as well as the bright and clean atmosphere of our facilities. Your satisfaction is our priority and motivates us to continue providing pleasant experiences for our guests. We wish you an excellent day and hope to welcome you again in the future. Kind Regards, Louise ibis Edinburgh Centre South Bridge - Royal Mile

Dear Maria F. T., Thank you for your valuable feedback regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location and found the rooms comfortable. We strive to offer modern compact bathroom facilities up to the city's standard. Your comments on our breakfast offerings are also greatly appreciated. We hope to welcome you back for an even better stay! Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Dear Remedios, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret that your experience did not meet your expectations, particularly concerning the room amenities and cleanliness. As a 3 star hotel, we do not provide any fridges in the rooms, however our 24/7 available reception team has a fridge for medication use only. Your opinion is valuable to us, and we will take it into account to improve our services. We hope to have another opportunity of welcoming you back, for a more enjoyable stay. Sincerely, Myrto Front Office Supervisor

Dear Luis! Thank you for your kind words regarding the excellent location and comfort of our hotel. We appreciate your feedback regarding the cleaning service. Our team strives to maintain high standards, and your comments will be taken into consideration as we continue to improve our services. We hope to welcome you back in the future for another enjoyable stay :) Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hi Alfredo! Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and your experience comfortable. We appreciate your comments about the Wi-Fi connection; we continuously strive to enhance our services and ensure a stable network for our guests. Your insights are valuable to us, and we hope to welcome you back soon. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Ariel, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our reception team friendly and that you appreciated our central location. We are, however, disappointed to learn that other aspects of your stay did not meet your expectations. We take your comments regarding the servicing of your room very seriously. This is not reflective of the standards we aim to deliver, and your feedback has been shared with the relevant teams to review our internal processes and ensure requests are followed through more effectively. Regarding your comments about our team, we are proud of our staff, who are trained to provide attentive, professional service regardless of their age. While we regret that your overall impression of the service fell short of your expectations, we are confident in their commitment to delivering a welcoming and helpful experience for all our guests. We appreciate your valuable feedback, as it helps us identify areas where we can continue to improve. Thank you again for sharing your experience, and we hope to have another opportunity to welcome you back for an improved stay. Kind regards, Myrto Front Office Supervisor

Estimada A. B. Suarez, Agradecemos sinceramente su comentario positivo sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de la excelente ubicación, el desayuno y la amplitud de su habitación. También valoramos su reconocimiento hacia nuestro personal, ya que nos esforzamos por brindar un servicio amable y atento a todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro. Atentamente, Gary Front Office Team ibis Edinburgh Centre South Bridge - Royal Mile

Dear C., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and that you had a comfortable experience. It is our goal to provide a pleasant environment for all our guests, and your satisfaction is truly appreciated. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Jose A. P. L., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that our location near the Royal Mile enhanced your experience and made exploring the city convenient. It is also wonderful to know that you found our accommodations comfortable. We appreciate your recommendations and look forward to welcoming you back in the future. Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Hello Alicia, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and appreciated the attentive service provided by our team. It is our goal to ensure every guest feels welcomed and well taken care of during their visit. We hope to welcome you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Hello Carolina! Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and appreciated the cleanliness and attentiveness of our team. It is our goal to provide a welcoming environment for all our guests. We hope to have the pleasure of welcoming you back in the future. Best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile