Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating (ALL Rating) 4.4/5 1,312 reviews

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Grand Mercure Vadodara Surya Palace - Image 1
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Sayajigunj, Opp Parsi Agiary, (Baroda), 390 020 VADODARA, India

Description

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Our accommodation(s)

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj, Opp Parsi Agiary, (Baroda)
390 020 VADODARA
India

GPS:22.307159, 73.181219

Telephone
Fax +91 265 236 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,312 reviews

Customer review rating 3.0/5

Priayak A. Business - Confirmed reviews ALL

Hi, I had ordered dinner at your restaurant. The food was over cooked, rather burned & i was extremely hungry & did not have any patience to wait for any other dish so i had whatever it was but the funny thing is that your restaurant manager tired to compensate me with a sweet dish from the buffet.

Dear Mr. A., Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Prabal Srivastava General Manager

Customer review rating 5.0/5

Devanand P. Business - Confirmed reviews ALL

Staff is very welcoming. Also the valet parking service is good.

Dear Mr.P., Greetings from the Grand Mercure Vadodara Surya Palace!! We are incredibly grateful that you took time out to leave us this note. I am pleased to know that you enjoyed your experience about location, food and the facilities at Grand Mercure Vadodara Surya Palace. Our values put customer satisfaction as top priority and we are committed to our Guests. The team and I look forward to your continued visits. We will always be very happy to welcome you back. Thank you so much for your recommendation and have a wonderful day ahead!! Warmest regards, Prabal Srivastava General Manager

Customer review rating 2.0/5

Michael L. Business - Confirmed reviews ALL

The staff at front desk is very friendly, helpful, and knowledgeable, smooth check-in and check-out procedures, service staffs in restaurant very friendly also, taking care empty plates are cleaned and extra orders are taken care of in a timely manner Food is very good and to recommend To the hotel itself: the cushioning of couch area in fron entrance was dirty with staints and needs regualr cleaning or renewal, not up to standard the rooms are dated and clearly require renovation the most annoying part of the three night stay was the intense smell of mould / mouldiness in the room; continous use of the AC did not help so one might wonder about the cleanliness of the AC itself... the issue became particularly apparent when next night unpacking the luggage and clothes at Vivanta in Mumbai, how intense the clothes would have taken on the mouldy smell from the room. Back in Germany we've washed the clothes already twice using premium laundry detergent with odor removal, but the mould smell of the clotes is still there. Ultimately the mold case unfortunately makes this stay a non-forgettable experience, but not to its favor and thus canot recommend to stay there for an overnight stay, but only for dining-in

Dear Mr.Michael, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Prabal Srivastava General Manager

Customer review rating 5.0/5

Daniel J. F. S. T. F. Families - Confirmed reviews ALL

We have stayed at the Grand Mercure in Vadodara multiple times. I always try to make sure that whenever we are in Vadodara that we always have a reservation there. To summarise: The staff at all levels always go above and beyond to make sure we're comfortable. The rooms are very well maintained and have all the essential facilities required (for me this is crucial as I'm a remote IT worker so having good WiFi and a good physical workspace is crucial) The swimming pool and spa are an excellent touch, my daughter loves both of these facilities, their changing room and shower is in excellent condition. The food served both at the breakfast, lunch and dinner buffets + a la carte menu are extremely delicious. I particularly like how they have included Indian-chinese dishes as well. They also have kids friendly food. On top of this, their food quality in terms of hygiene and ingredients is a very high standard. Also they have room service which I have used to order food, again a great service. The location is also excellent, Uber taxis will always come within 5 minutes or less. Another very nice touch is they sell freshly made cakes and cookies. These are delicious. I cannot fault the grand Mercure Vadodara in any way, I recognise that it all comes down to the hard-working and thoughtful staff. They all deserve applause and recognition for their commitment and passion in making this hotel outstanding.

Dear Mr.Daniel, Greetings from the Grand Mercure Vadodara Surya Palace!! We are incredibly grateful that you took time out to leave us this note. I am pleased to know that you enjoyed your experience about location, food and the facilities at Grand Mercure Vadodara Surya Palace. Our values put customer satisfaction as top priority and we are committed to our Guests. The team and I look forward to your continued visits. We will always be very happy to welcome you back. Thank you so much for your recommendation and have a wonderful day ahead!! Warmest regards, Prabal Srivastava General Manager

Customer review rating 5.0/5

Tushar P. N. Business - Confirmed reviews ALL

That was nice to stay. Staff is very energetic, room is very clean over all the 7 day will be unforgettable. Thanks for this great service.

Dear Mr.N., Greetings from the Grand Mercure Vadodara Surya Palace!! We are incredibly grateful that you took time out to leave us this note. I am pleased to know that you enjoyed your experience about location, food and the facilities at Grand Mercure Vadodara Surya Palace. Our values put customer satisfaction as top priority and we are committed to our Guests. The team and I look forward to your continued visits. We will always be very happy to welcome you back. Thank you so much for your recommendation and have a wonderful day ahead!! Warmest regards, Prabal Srivastava General Manager

Other web-users rate our hotel

  • 300 reviews 8.9/10 Location
  • 684 reviews 7.4/10 Room
  • 1,803 reviews 9.4/10 Service
  • 16 reviews 5.4/10 WiFi
  • 913 reviews 9.3/10 Food
  • 325 reviews 8/10 Cleanliness
  • 297 reviews 8.6/10 Amenities
  • 149 reviews 8.5/10 Breakfast

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