Mercure North Melbourne 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.5/5 614 beoordelingen

Beste prijs
garantie
Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australië

Omschrijving

Extras van het hotel

Mercure North Melbourne biedt alles wat de moderne reiziger nodig heeft, waaronder snel breedbandinternet, Foxtel, HD lcd televisie, een minibar en airconditioning die via een aanraakpaneel kan worden bediend.

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Hotel locatie

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australië

Gps:-37.796678, 144.950534

Telefoon
Fax +61 3 9329 9950

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

POLO CAFE

In Polo Cafe & Bar worden moderne gerechten, een grote selectie snacks en kindermaaltijden tegen een aantrekkelijke prijs geserveerd. Alle gerechten worden bereid met de meest verse lokale producten.

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Meer informatie

ALL beoordeling  3.5/5  614 beoordelingen

TripAdvisor score  3.0/5  572 beoordelingen

Outdated and lacking in basic amenities

Tripadvisor-waardering 3.0/5

Connie F Gecertificeerde beoordeling door TripAdvisor

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

Dear Connie, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologise for the inconveniences experienced during your visit, but we are pleased to hear that front desk our team provided you with friendly service. We hope to have the opportunity to improve your experience should you choose to visit us again in the future. Mercure North Melbourne Team

Less than average and no hot water.

Tripadvisor-waardering 1.0/5

Chris E Gecertificeerde beoordeling door TripAdvisor

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Mercure North Melbourne - you get what you pay for.

Tripadvisor-waardering 3.0/5

charlene_veverka Gecertificeerde beoordeling door TripAdvisor

Value for money hotel on the outskirts of the CBD. Stayed here specifically to be in this particular area for exhibition. Ample parking (though a bit tight). Room was clean enough and beds were comfortable. Wifi worked well and simple tea/coffee additions in the room. Shower/bathroom functioned without issues and good water pressure and the A/C heated/cooled the room efficiently. The hotel overall is fairly run down - old carpets, chipped cabinets, faded paint as well as a questionable elevator. But for all purposes of a quick weekend road trip for 2 female travellers it served its purpose without breaking the budget.

Dear Charlene, Thank you for taking the time to share your feedback. We are glad to hear you had a pleasant stay with us, and look forward to welcoming you back in the future. Regards, Mercure North Melbourne Team

Ils savent jurer et manquer de professionnalisme

Tripadvisor-waardering 1.0/5

Botakoz K Gecertificeerde beoordeling door TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

Vervallen

Tripadvisor-waardering 2.0/5

BusinessTraveller009 Gecertificeerde beoordeling door TripAdvisor

Ik gebruikte dit hotel vanwege de nabijheid van Melbourne Uni. Foyer en personeel OK. De kamers hebben bevlekte vloerbedekking, vliegen schermen vallen van de ramen. Grootste probleem was het lawaai - sissend ventilatiesysteem de hele nacht. Geprijsd voor de foyer - niet de kamer.

Thank you for your feedback. Extensive works have been completed on our air conditionig system to solve the 'hissing' issue you have mentioned in your review. The second stage of refurbishment works which were postponed due to the GFC are slated to begin in September 2010 beginning with public area carpets. As part of this process each room will be given a minor facelift including fresh paint and detailing of all in-room items. Completion of works is expected by the end of 2010. We look forward to providing a revitalised product.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 319 beoordelingen 8.6/10 Locatie
  • 643 beoordelingen 4/10 Kamer
  • 464 beoordelingen 7.5/10 Service
  • 15 beoordelingen 3.8/10 Wifi
  • 306 beoordelingen 4.9/10 Comfort
  • 264 beoordelingen 3.6/10 Netheid
  • 202 beoordelingen 1.4/10 Voorzieningen
  • 190 beoordelingen 2.4/10 Sfeer

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.