Mercure North Melbourne 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.7/5 297 beoordelingen

Beste prijs
garantie
Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australië

Omschrijving

Extras van het hotel

Mercure North Melbourne biedt alles wat de moderne reiziger nodig heeft, waaronder snel breedbandinternet, Foxtel, HD lcd televisie, een minibar en airconditioning die via een aanraakpaneel kan worden bediend.

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Hotel locatie

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australië

Gps:-37.796678, 144.950534

Telefoon
Fax +61 3 9329 9950

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

POLO CAFE

In Polo Cafe & Bar worden moderne gerechten, een grote selectie snacks en kindermaaltijden tegen een aantrekkelijke prijs geserveerd. Alle gerechten worden bereid met de meest verse lokale producten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.7/5  297 beoordelingen

TripAdvisor score  3.0/5  565 beoordelingen

Poor Service....

Tripadvisor-waardering 1.0/5

KrisVenugopalan Zaken - Gecertificeerde beoordeling door TripAdvisor

Key Card did not work - three times I have to walk up and down. Charged me for breakfast, though I had paid for breakfast when booking.

Dear Kris, Thank you for taking the time to share your feedback. I am sorry to hear your stay did not live up to your expectations, as our team works hard to provide an excellent custumer service experience to all our guests; please rest assured I have shared your comments with the relevant department heads. Additionally we have reviewed and refunded the incorrect breakfast charge to your account. We hope to be able to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Maintenance has been forgotten at this hotel.

Tripadvisor-waardering 3.0/5

Rosalind P Gecertificeerde beoordeling door TripAdvisor

Staff were friendly. Bed was very comfortable. Linen was clean. BUT- there were repaired holes in the bath that were rusting, painted tiles at the end of the bath where the paint was lifting off , shower panel separating - all serious health hazards; the shower taps would not stop dripping unless turned off so tight it took 2 hands to turn them back on, obvious dirt around the perimeter of the bathroom, the remote for the TV and air conditioner had flat batteries - reception gave me batteries to replace the flat ones, one power point looked as if it was burned / scorched. There was no information sheet stating the number to call for reception or any other assistance at the hotel. . Breakfast was barely warm with nowhere to place the food covers while selecting food. Food offering was reasonable. Chairs in the foyer were torn, Carpet in the foyer was threadbare. The lift was still about 10cm above ground level when the door opened- but does settle into place - dangerous tripping hazard. Location is easy for tram access to the CBD.

Very average hotel

Tripadvisor-waardering 1.0/5

juleseSyd Zaken - Gecertificeerde beoordeling door TripAdvisor

I recently stayed one night here. I only chose it due to proximity to my work event. My first room allocated 134 was so loud as it's really close to Flemington Rd. Moved to 204. On Harker St. Noisy but not as bad. Definitely a very tired hotel. My room was missing one curtain only a backing on one side. Room service for a quiet Wed night. No Veggie burger at 6.15pm. Chicken burger option was not cooked so are around the chicken. Breakfast buffet. Ok. Coffee machine. Wouldnt recommend.

Dear juleseSyd, Thank you for taking the time to share your feedback. I am disappointed to hear your stay did not live up to your expectations and offer my sincere apologies. We will take your comments on board as we strive to constantly improve our customer experience, and we hope to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Ils savent jurer et manquer de professionnalisme

Tripadvisor-waardering 1.0/5

Botakoz K Gecertificeerde beoordeling door TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

Vervallen

Tripadvisor-waardering 2.0/5

BusinessTraveller009 Gecertificeerde beoordeling door TripAdvisor

Ik gebruikte dit hotel vanwege de nabijheid van Melbourne Uni. Foyer en personeel OK. De kamers hebben bevlekte vloerbedekking, vliegen schermen vallen van de ramen. Grootste probleem was het lawaai - sissend ventilatiesysteem de hele nacht. Geprijsd voor de foyer - niet de kamer.

Thank you for your feedback. Extensive works have been completed on our air conditionig system to solve the 'hissing' issue you have mentioned in your review. The second stage of refurbishment works which were postponed due to the GFC are slated to begin in September 2010 beginning with public area carpets. As part of this process each room will be given a minor facelift including fresh paint and detailing of all in-room items. Completion of works is expected by the end of 2010. We look forward to providing a revitalised product.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 301 beoordelingen 8.9/10 Locatie
  • 547 beoordelingen 4.2/10 Kamer
  • 395 beoordelingen 8.3/10 Service
  • 10 beoordelingen 3.8/10 Wifi
  • 293 beoordelingen 4.5/10 Comfort
  • 210 beoordelingen 4.3/10 Netheid
  • 159 beoordelingen 1.5/10 Voorzieningen
  • 140 beoordelingen 2.4/10 Sfeer

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Al onze hotels in North Melbourne

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.