Mercure Melbourne Therry Street 4 sterren

Not the best of hotels I've ever stayed in. The room had patches of paint work in a different colour that it should have, the tv didn't really work properly and the last night it wouldn't turn on, the cleanliness of the room was really good - hats off to your Housekeeping Dept, you also need reception staff that can speak english properly as when I arrived on the Thursday I had to kept asking the guy to repeat himself. Overall, I would never be able to rate it higher than a 5 out 10.

This property is not up to the usual standards of Mercure or Accor. We chose it for its close proximity to Royal Melbourne and supposed cooking facilities. The room had a lot of wear and tear with scuffed and chipped walls. The kitchen facilities were terrible. The hob took forever to heat, the crockery and utensils were very limited and there was only 1 plate in a room for 2. The fridge was faulty and ruined all the food we bought. Everything was frozen solid. We turned it down to the lowest setting and new items still froze. The rooms are not sealed properly, the stench of burnt garlic from another room nearly knocked us out. There’s no onsite facilities. Their restaurant has closed down (no mention of that when we booked). The bed was rock hard. Will never stay here again.

This hotel was well priced for our stay, (compared to other Melbourne downtown options). However, the hotel has a number of issues, which travellers should be aware of. Firstly, it is some distance (about 2 kms) from Southern Cross Station, - the departure point for the Skybus to the airport and local trains services. The downtown tram network is not really convenient for this hotel. Secondly, the reception area looks like a backpacker inn, with very limited hours and locked up (grill down) for most of the night. Certainly not what you would expect from a Mercure hotel. Thirdly, the hotel demands a significant security deposit, (even for prepaid guests) when really there is nothing in the room other than forks and a plate, that could be stolen. Disappointing. Fourthly, it was quiet cold night during my visit in late July 2023. Unfortunately, the reverse cycle air-conditioning (heating) did not work. Someone came from the reception to fix it - no luck!. They did give a portable mini heater, which was OK, but not adequate for the room. The wifi network was not reliable, so using the bluetooth function on your phone was necessary. Again this hotel is relatively inexpensive, and therefore you must have low expectations. Don't get fooled by the Mercure Name!

Tiny little entry and not a pleasant one at that. Very dirty, dark and dingy. The room however was clean and was enough for our three day stay. We didn’t cook but there was a nice little kitchenette there with things for basic cooking. Kmart appliances which worked fine. The bed was comfortable and clean with daily service to the apartment. My only gripe was no where to hang things in the bathroom. I had to hang the hand towel on the top of the mirror. A little hook or knob on the side of the vanity would have been great. A bit noisy with ambulances and police during the night which we could hear from the 11th floor. Great spot to access the free tram and the markets which we loved. The only other thing I’d recommend to management is for the price we paid, a few bottles of water in the fridge would have been very welcomed. Most hotels have this now.

Who ever took the shot of this hotel used a good deal of photographer licence. It starts on the ninety floor of a multi storey car park. The frontage of the hotel in no more than a metre wide. The door is a plywood panel & the entrance it’s tatty, dark & in inviting. The lift is suspect & contrary to description not all rooms have a view of the city. The decor in our room had been touched up with emulsion which you could see quite clearly. I’m amazed Mercure have put their name to this.