Novotel Viña del Mar 4 stars

Customer review rating (ALL Rating) 4.4/5 1,870 reviews

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Description

Hotel extras

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

Our accommodation(s)

Hotel location

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
Chile

GPS:-33.01724, -71.549827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,870 reviews

Customer review rating 4.5/5

Marcel B. E. M. Business - Confirmed reviews ALL

Very good and relaxed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 5.0/5

Bruce S. Couples - Confirmed reviews ALL

Friendly helpful and so very clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 4.5/5

Paul S. Couples - Confirmed reviews ALL

Delightful hotel with kind and friendly staff. Comfortable accommodation, super clean. Great breakfast - though always EXACTLY the same: small changed on hot dishes, for example, would make things more appealing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 3.5/5

Elena R. Friends - Confirmed reviews ALL

The location is perfect - close to the beach, safe neighborhood with lots of restaurants and cafes. Room size is on the small size but still ok. I didn’t like two things - the lights in the room have a master key and to turn the lights in the bathroom this also turns the lights in the room itself which is super inconvenient- if you get up at night to use the bathroom you would wake up your roommate…. Second thing I didn’t like was the breakfast- exactly the same breakfast every morning- gets boring for more than 2 days…

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 3.5/5

Jessie N. Families - Confirmed reviews ALL

Sauna closed. Shower made bathroom floor all wet, we called and they gave us extra towels. They didn’t give us extra tea bag, we needed to buy! No lotion, no tissue paper

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Other web-users rate our hotel

  • 688 reviews 9.5/10 Location
  • 1,090 reviews 5.7/10 Room
  • 1,166 reviews 8.7/10 Service
  • 21 reviews 5.3/10 WiFi
  • 652 reviews 7.3/10 Breakfast
  • 369 reviews 4.9/10 Cleanliness
  • 333 reviews 8/10 Amenities
  • 186 reviews 8.7/10 Vibe

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