Novotel Viña del Mar 4 stars

Customer review rating (ALL Rating) 4.4/5 1,985 reviews

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Description

Hotel extras

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

Our accommodation(s)

Hotel location

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
Chile

GPS:-33.01724, -71.549827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,985 reviews

TripAdvisor Rating  3.5/5  153 reviews

Well located, good people. No parking (I had to pay separately). No drinking water at room (for green purposes, other hotels grant glass bottles instead plastic).

Customer review rating 3.5/5

Roberto G. Families - Confirmed reviews ALL

Well located, good people. No parking (I had to pay separately), no drinking water at room (for green purposes, other hotels grant glass bottles instead plastic).

Estimado Roberto, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Viña del Mar. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Respecto del parking, para su próxima visita sólo debe consultar en recepción y le entregarán un ticket de cortesía! Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Team Novotel Viña del Mar

Estancia grata

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Grsta

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

Fine

Customer review rating 3.5/5

S. Business - Confirmed reviews ALL

I was assigned a room which shower leaked water outside after a while. They switch me rooms and the second had the same problem, it wasn't until the thrid room that this wasn't a problem. The water of the shower was only warm, I wish it was hotter. Room service food also said "Fresh Fish" and what I got was a very expensive dish, but the flavor was not good and very dry probably frozen fish is what I got. Same with the fried potatoes. And 2 weeks of the exact same breakfast can take a tall on anyone.

Dear Shelem, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive our guests feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

Accomodating hotel

Customer review rating 4.5/5

Rev J. Business - Confirmed reviews ALL

Overall, reasonably satisfied with the hotel and staff. One of the managers in the restaurant, however, is well deserving of special praise. Loreto went out of her way with multiple guests to ensure their dining experiences were excellent. We felt as though we were dining in a cross between a 5-star restaurant and a cozy family cafe. This staff member should be used as a standard for other staff at the hotel and is well deserving of a promotion.

Dear Revery, We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with Loreto. I am sure that this feedback will serve as an encouragement for her and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

Slow service

Customer review rating 2.0/5

Joaquin R. Business - Confirmed reviews ALL

Rooms barely basic. Restaurant service very slow, there is not enough people for guests' attention. Breakfasts are awful congestion experience.

Dear Joaquin, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Novotel Viña del Mar

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Other web-users rate our hotel

  • 805 reviews 9.3/10 Location
  • 1,421 reviews 5.9/10 Room
  • 1,367 reviews 7.8/10 Service
  • 29 reviews 7.2/10 WiFi
  • 830 reviews 6.8/10 Breakfast
  • 512 reviews 5.5/10 Cleanliness
  • 268 reviews 8.4/10 Vibe

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