Novotel Viña del Mar 4 stars

Customer review rating (ALL Rating) 4.4/5 1,886 reviews

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Description

Hotel extras

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

Our accommodation(s)

Hotel location

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
Chile

GPS:-33.01724, -71.549827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,886 reviews

Customer review rating 4.5/5

Hector C. Business - Confirmed reviews ALL

The water dispenser in the hallway on the 11th floor took too long to fill my bottle; it was very annoying to use because of the time it wasted. As for breakfast, I didn't like how they prepared the eggs—they left them half-cooked, and I like them well-done. When I asked for an omelette or for them to cook two eggs to my liking, they charged me for it, whereas at other hotels it's free or they have a chef who prepares the eggs exactly as the guest requests.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 5.0/5

Elizabeth J. Families - Confirmed reviews ALL

We had a wonderful stay. Our room was perfect, the facility was clean and comfortable, the staff were very friend and welcoming. Any requests we made were handled promptly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 3.5/5

Carolina A. C. Business - Confirmed reviews ALL

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Carolina buenas tardes, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerla de vuelta en nuestro hotel. Atentamente, Se despide, Francisca Sanllehi D. Jefa Recepción - Novotel Viña del Mar

Customer review rating 3.0/5

Manuel S. Couples - Confirmed reviews ALL

Service was excellent, but room floor was dirty.

Dear Manuel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Hulaud Tondreau Supervisor Front Desk

Customer review rating 5.0/5

Gabriel G. Business - Confirmed reviews ALL

Great location, close to shops and the port, well connected and with a wide range of restaurants

Dear Gabriel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Hulaud Tondreau Supervisor Front Desk

Other web-users rate our hotel

  • 673 reviews 9.6/10 Location
  • 1,043 reviews 6.3/10 Room
  • 1,136 reviews 8.8/10 Service
  • 22 reviews 5.4/10 WiFi
  • 622 reviews 7.6/10 Breakfast
  • 356 reviews 5.2/10 Cleanliness
  • 165 reviews 8.7/10 Vibe

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