Novotel Viña del Mar 4 stars

Customer review rating (ALL Rating) 4.4/5 1,864 reviews

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Description

Hotel extras

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

Our accommodation(s)

Hotel location

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
Chile

GPS:-33.01724, -71.549827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,864 reviews

TripAdvisor Rating  3.5/5  161 reviews

Internet and breakfast need improvement

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The internet was very inconsistent! I was there to work; very difficult. The breakfast never changes. I was there for 12 nights. However, all personnel were friendly and professional. I received exceptional service from all!

Dear Janice Thank you for taking the time to tell us about your experience at the Novotel Viña del Mar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Novotel Viña del Mar

Estancia agradable

Customer review rating 5.0/5

José A. Z. Couples - Confirmed reviews ALL

Rafael un capooooo

Dear Jose A. Z., We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great location, nice hotel.

Dear Helen P., We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very weak wi-fi; room fridge barely cool (significant as had medications to chill). Average breakfast. (no GF options) Excellent checkin procedure and friendly staff; great parking 👍

Dear Allan K., We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

very good

Customer review rating 4.5/5

Sj Business - Confirmed reviews ALL

Excellent location, excellent and friendly staff.

Dear Jamia: We very much appreciate your comments regarding your stay at the Novotel Viña del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Novotel Viña del Mar

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Other web-users rate our hotel

  • 719 reviews 9.4/10 Location
  • 1,219 reviews 6.3/10 Room
  • 1,260 reviews 8.3/10 Service
  • 20 reviews 7.2/10 WiFi
  • 711 reviews 7/10 Breakfast
  • 454 reviews 5.7/10 Cleanliness
  • 231 reviews 8.6/10 Vibe

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