Novotel Viña del Mar 4 stars

Customer review rating (ALL Rating) 4.4/5 1,819 reviews

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Novotel Viña del Mar - Image 1
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Calle 6 Norte, 745, 2520000 Viña del Mar, Chile

Description

Hotel extras

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

Our accommodation(s)

Hotel location

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
Chile

GPS:-33.01724, -71.549827

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,819 reviews

TripAdvisor Rating  3.6/5  167 reviews

Personal amable

Customer review rating 4.5/5

Eduardo Families - Confirmed reviews ALL

Francisca un 7

Estimado Eduardo, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Viña del Mar. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo Novotel Viña del Mar

relative "good"

Customer review rating 3.5/5

Guillermo Business - Confirmed reviews ALL

Good ubication, easy to coming up from the downtown, beach or mall center

Dear Guillermo: Thank you for taking the time to tell us about your experience at the Novotel Viña del Mar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Novotel Viña del Mar

A good option for exploring Viña del Mar, Valparaiso and enjoying the Pacific Ocean

Customer review rating 4.0/5

Steve Friends - Confirmed reviews ALL

The checkin experience was great and the staff member on the desk managed to get us all sorted very quickly and in a really warm and welcoming way. Unfortunately there was a problem on the system and I was charged for breakfast even though I had booked a rate that had breakfast included. The rooms are a little worn and need a refresh and the towels are really old, but everything is clean and comfortable. The service at the bar and restaurant on floor 3 was great and we really enjoyed dinner there on our first night. The breakfast though continues to be disappointing with a lack of hot food and an over availability of processed food and pastries. There's not a lot of healthy options and the hot food options are scarce. The space is also not big enough to cope with demand at the weekends and on the Sunday people had to sit on the terrace which would have been pretty cold. We've stayed here many times and have pointed this out about the breakfast situation but nobody appears to be listening.

Dear Steven M., Thank you for taking the time to tell us about your experience at the Novotel Viña del Mar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Viña del Mar

Beautiful hotel with great parking

Customer review rating 5.0/5

Eamonn G. Couples - Confirmed reviews ALL

From the moment we arrived,the lovely girl on reception ( Valeria )who spoke fluent English made us feel very welcome.. she gave us great advice on where to go later. The room was lovely and well appointed. We thoroughly recommend this hotel.

Estimado Eamonn G., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Viña del Mar. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Comfortable room but the experience was not to good

Customer review rating 3.0/5

Emmmanuel U. Couples - Confirmed reviews ALL

The hotel is very comfortable, but during the night I heard a noise like people jumping or like a big hummer hitting the floor, all night during our staying. The other thing was the breakfast on Sunday morning, full os pear we have to wait for the refill of everything in the breakfast from bread to coffee

Estimado Emmanuel: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Viña del Mar. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Revisaremos la información que nos otorga con respecto al ruido informado. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Equipo Novotel Viña del Mar.

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Other web-users rate our hotel

  • 726 reviews 9.5/10 Location
  • 1,150 reviews 6.3/10 Room
  • 1,217 reviews 8.6/10 Service
  • 22 reviews 5.2/10 WiFi
  • 719 reviews 7.4/10 Breakfast
  • 423 reviews 4.9/10 Cleanliness
  • 395 reviews 7.9/10 Amenities
  • 214 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.