お客さまの声 4.7/5 4,168 件のレビュー
Peaceful hotel and friendly team
NJJulien 06/04/2021 トリップアドバイザー認証口コミ
The hotel offers very charming bedrooms and facilities with a warm-hearted ambience. The location is particularly convenient to visit by foot Taksim, Besiktas or Dolmabahçe. Most of all, the team (special mention for Gizem) is wonderful and will make your journey as pleasant as possible.
Perfect stay at a strategic place near the Bosphorus and Taksim square
Daydream17771043874 Family - 28/12/2019 トリップアドバイザー認証口コミ
This Mercure location provides tranquility and connectivity with public transport ( METRO, tramway and Ferries) to move to any place in Istanbul with great easyness. The Hotel staff was very care some and the breakfast with a great and healthy variety. The Istikal street is within walking distance with shops and simple restaurants within 1 km distance. We will definitely come back to enjoy ...
Modern, stylish hotel in the center
SERGE K Family - 28/11/2019 トリップアドバイザー認証口コミ
Modern, stylish hotel in the center, next to Taksim Market. Spacious rooms, comfortable large beds, beautiful views from the upper floors of the Bosphorus, everything is very functional and convenient. High-quality breakfast with a large selection of snacks, scrambled eggs, vegetables and fruits. All made to the highest standards of Le Accor Hotels Club. nice and attentive staff and hotel management, thanks a lot to the whole team, we’ll come again!
Worst Accor hotel I have been
DebourgKZ Family - 05/11/2019 トリップアドバイザー認証口コミ
I'm a frequent client of Accor hotels around the world and my stay in Mercure Istanbul Taksim was by far the worst and not representing at all Accor standards. Like always, I made check in on-line which normally make it very easy to get your room very fast on arrival. And it started very nicely as 'Guest Relations Executive' sent me a welcome message stating 'I will take a personal care for every detail to be ready upon your arrival...' and like usualy I received a sms that room is ready. BUT... at 21.15 when we arrived, I had first to wait at reception desk and after receiving key we went to our room and surprise... housekeeping was moving furniture... This is not my definition of 'your room is ready'... I went down to reception to ask why such situation and like already mentionned in other reviews I got a unacceptable unfair explanation about size of room... Moreover I also realized that I didn't receive the voucher for welcome drink... AND... on the 2 keys, only one was working ... And later on housekeeping disturbed us another time to finish doing the bed that we didn't ask for ... I told reception staff that as frequent Accor client I wanted to speak next day with the 'Guest Relations Executive' who sent me welcome message and I sent directly message to her mail. BUT... the next day she didn't try to contact me and 5 days after my stay I still not recieve any answer on my complains. This is again not at all Accor standard. The next disappointing experience was the breakfast, the room is quite small for the size of the hotel, we were placed 3 of us on a table were you can even not put 3 plates, the waiters prefer to speak with Turkish guests instead of taking care of service, my sun as to ask 3 times for eggs... and buffet is not Mercure standard. And finally, I had the bad idea to use downstairs toilets... no comment about overflow of urinal and wet floor... As I have been in many different Accor hotels in Istanbul I know what will for sure not be my choice next time.
Excellent Stay at "Mercure Taksim" Hotel
Accor_Loyal_Member Couples - 11/10/2019 トリップアドバイザー認証口コミ
My stay in Mercure Taksim Hotel was excellent. Team were friendly & supportive. Room was very clean & service was excellent. Hotel location is very good beside Taksim Square & near metro station......